LocationCancun - Beach
General Policies & Fine Print
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Minimum check-in age is 18 year round.
Customer Ratings & Reviews
TripAdvisor Traveler Rating8706 reviews
Best stay & staff I have ever experienced 12/10
Every staff member made us feel welcome and it was the best vacation I’ve ever had because of this resort. They had a service for everything and more. The bartenders make sure you have an amazing time and the food was exceptional for what you pay.
Beautiful Resort - EXCELLENT STAFF
Great family trip to GP because of the excellent staff that they have!! Nicholas, Freddie, Itsy, Rosie, Chocolate in the old barn, the breakfast staff and the whole crew made our stay an absolute paradise! Definitely recommend. Great resort and great prices.
Small resort with Big resort amenities
Small enough to make you feel part of a family, you get to know everyone, but not lacking on amenities! Entertainment staff are great and friendly getting everyone involved in activities. Food is exceptional! 4 a la cart restaurants with no reservations required, in addition to the buffet restaurant with a station for everything you desire. Beach clean and lots of chairs. Bar drinks are excellent, no watered-down drinks here and only good quality alcohol and mixes. Staff are amazing! No complaints with this resort! We will definitely come again.
Love the staff, Love the BEACH, and Love the Drinks!!!! Dolphin bar Jesus and Yessica and Jose always remembers your name! Been here twice and will continue to come for the years to come!!! Would Recommend this resort to anyone that wants Great value and unparalleled service.
I am a repeat customer, and cannot imagine going anywhere else. The staff treat you like family, and other guests are also "my kind of people." This is not a wild and rowdy resort, staff and guests will include you or leave you alone based on your preferences.