What We Love
- This family-friendly, boutique-sized resort features activities designed for couples and families.
- You can use the on-site butler service to book spa appts, order room service, get your shoes shined & more.
- Music, dancing and live local performances keep things exciting at night and into the wee hours.
Things to Know
- The resort is only 25 minutes from the airport.
- Guests over the age of 18 can also take advantage of the facilities at the neighboring adults-only El Dorado resorts.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating4183 reviews
Our home away from home!
We recently stayed at Generations again, which we consider our home away from home. Although we don’t travel with any children, we still choose to stay here because of the incredible staff. Mariana Montes is the manager and an excellent leader. She consistently checked in with us to see if there was anything we needed. We consider so many of the staff to now be very close friends of ours. To begin with, we had phenomenal butlers. Our primary butlers were Israel, Imelda, Jesus and María José, but Abril, Luiz and Melissa also stepped in to help us when needed. I can’t say enough good things about these wonderful people. We also absolutely love the entertainment staff starting with their leader, Myruiel. We had so much fun interacting with Jimmy, Sofia and Natalia. We enjoyed our various meals at the different restaurants and the impeccable service provided by Rocha, David, Carlos, and Esther at both Palms and Chef’s Market. We were always greeted with great smiles and hand sanitizer by the hostesses Lizbeth and Teresita. We had two dinners at the Wine Kitchen with scrumptious food prepared by Chef Daniel and served by Baldo. The hostess, Fernanda, made sure we had everything we needed. By the pool and at the beach we received outstanding drink service from Marisol, Rosaura, Ana and Alexis. Guillen helped me find shady places to sit. We so appreciate the live music played by Cygnus both at Generations during the day and at Guacamayas at night. JuanRas was also an excellent entertainer playing at both locations also. We went to the El Dorado side every day to have smoothies prepared by Juan and Andrea at the Health Bar with Lorena always making sure we had napkins or anything else we needed. We are so grateful for Edgar and Fabiola, sommeliers extraordinaire, who did the wine tasting with us twice a week. We also had delicious dinners prepared by Chef David and served by Jose at Da’Italia Casitas. Our dinner was also excellent at Santa Fe, prepared by Chef Milton and served by Jaime. We enjoyed the members gala at Fuentes served to us by Carlos. It was nice to also be acknowledged by our former waiters Jesus and Norberto, hostess Jackie and sommelier Piet. Generations is truly a fabulous place to stay whether you have children or not. The grounds are beautiful and the staff is the best ever!
Great service from manager Leo
He is young but has a very bright future in his career. We are an older couple and we had several issues. He resolved all of them immediately. He is very punctual with excellent English skills and a very good listener. His attention to details made our vacation much better. Also I enjoyed water airobics class at the Generations very much!!! It's much more fun than at other resorts.
Very Nice Family Resort
We were two couples at a family resort, which influences our review somewhat. The facility was clean and well-maintained. The pool was beautiful (but only a few feet deep and the water was cool despite being in Mexico). There were five restaurants, which might be limiting for a family (adults can use the adults-only restaurants at the neighboring resorts). The service was excellent and the staff goes out of its way to make your stay a positive one.
We love our vacation
We just stayed at generations for 1 week, 2 kids my wife and me, we have a Great time. We love wine kitchen actually I think it's getting better, fernanda always is so attentive!! The kids club it's amazing, the kids never want to leave!! They loved cooking class and for sure the piñata on the Mexican fiesta. The rooms are really big, the houskipping did a great job, claudia. And for sure like every year, we have great butlers, April and emelda! They were amazing!! They did everything possible, also israel at the butlers lounge was so helpful. And finally the beach it's was really nice, somedays very windy but still nice, we love this place.
We love it here!
We had yet another amazing trip to Generations! My husband, our 3 kids, my mother and my mother-in-law, all accompanied me to Generations for our 2nd family trip there. We had all previously been in January of 2018. This was my 4th trip to Generations and my 9th trip to the three adjoining resorts of Generations, El Dorado Royale and Casitas Royale. I can't tell you how much I love all 3. I never need to go to another resort, as I am perfectly satisfied here. This trip, we only took 1 excursion and it was to Xel-Ha. The kids all had a fabulous time and the day flew by with all the different activities to do. Generations was excellent; the food, the accommodations, the staff, the beach, the entertainment, everything! We love going to the spa at Casitas and getting massages and doing the hydrotherapy (although I wish they'd fix the broken ones). I had a massage from Felipe and he was amazing! I would also like to mention Sebastian, the host at Sante Fe Grille, he was so friendly and courteous, both times we went. Two people in particular though, who made the trip even better than it was, were Eliezer and Nic G. Eliezer was our waiter at D'Italia Casitas and we have never had so much fun with waiter. He was excellent at his job and his personality, customer service, and sense of humor were amazing. Then we have Nic G. He was our butler for the second time, and we absolutely love him. He is so friendly, fun, accommodating, personable, smart, sincere, helpful and more. I could go on and on. He made sure we had what we needed and wanted, and his customer service skills are so above par. We had other butlers who were good too, but none have measured up to Nic. He's the best!! We stayed in an Emerald 2 bedroom pool swim up again this trip and the accommodations are fabulous. Very spacious and we love being connected to the big pool. I seriously wouldn't change anything. We also love the kids club for the children and the adults being able to go over to the other resorts. The restaurants at Generations and EDR and CR are all amazing, Jade especially. We will be back again and I can't wait!!