Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6356 reviews

• 

  Great family resort, even for those with preteens/teens!

  Beautiful resort. Great excursions offered with the more inclusive package. Food was great. Employees were kind and friendly! We had the BEST butlers, Luna and Eddie! They were amazing and made everything so easy! We plan to go again!

  Jul 03, 2025
• 

  The vacation we didn’t know we needed ❤️

  We just returned from an amazing week at the Generations Riviera Maya. Although there were some minor things that occurred it was outdone by the amazing people that run this beautiful resort. My husband, 10 yearold daughter and I booked a very last minute trip and got a great deal for a one bedroom swimout room. Likely reason for the good deal was the unfortunate sargassum problem that the resort worked tirelessly on from morning until night. At times you do experience some seaweed smell but it was not often and didn’t take away from the gorgeous resort. My husband and I in addition to the Generations also had full access at all times to the El dorado Royal and El dorado Royal Casitas, There was a very long boardwalk along the water tying together the 3 resorts. Children were only allowed at generations however. My husband and I love playing pickleball and they have 3 new courts which we took full advantage of almost every day. Part of our stay for one week was 2 visits to the Aqua Nick water park which you reserve with the hotel and the shuttle takes you. All food and drinks and included at the Aqua Nick too. It was lots of fun for all. Another excursion that was included though we did not have time was a katamaran outing at Maroma beach but we heard from others that it was great as long as it was a good weather day. Our daughter absolutely loved the kids club and could not get enough of it. She adored all the girls and we are so grateful to Daniela, Ingrit and Wendy ❤️ Restaurants were wonderful and food was very good. Our favourite lunch place was the Palms. They had a delicious aguachile and a charming waiter named Alex. We didn’t get a chance to try all the restaurants but I am sure there were more good things to eat. One thing the Generations was missing was a lobby area to hang out and a coffee shop. I ventured over to el dorado in the morning on my morning walk but others who would just want a coffee would have to go into the buffet. Due to the sargassum mentioned we could not swim in the ocean but there was no need on our part as we had our swimout from our balcony that we used every day. Over at the el dorado they also had a large salt water pool. Our cleaning lady Reyna did a great job with our room 19371. There is a website app that you do all your reservations through and stay up to date on activities. The last few days it was not updating activities which was unfortunate as it was easy to miss awesome performances because they weren’t announced. The theatre is a bit hidden but great air conditioned building and we saw 2 performances that were really good. All in all we came back feeling like we truly had a vacation and what more can you ask for 😊

  Jul 03, 2025
• 

  Paradise.. Family Reunion.. Butlers

  I will never forget this week. Seven full days, seven nights of pure pleasure. I was negative going on this family all inclusive family reunion. But read on and let me explain how and why I had the best time of my life. I ain't 30 nor 40 not 50 and over 60. My brother who is younger then me and his beautiful bride have been coming to the Adults Only for years. They took it upon themselves to organize the family Reunion of 10 families with 4 kids. It starts off at the Cancun airport. Generations arranges transport to the resort of resorts! Lomas Travel took the pain and the negative propaganda away as our transportation guru drove us to the resort past a very secure and safe welcome center. I thought it was BS as the Lomas agents (3) handled our luggage and driver with Kindness, continuous helpfulness. Then the agents did the necessary things upon arrival. With smiles. Real smiles. Adventures now begin. As we have a BUTLER or BUTLERS at our beckon call. The butler explained things to us. For those like me that have no idea what a Butler is It is someone that handles everything During your stay 24 7 All you have to do is ask And they will do it. We had the best Gerard and Pablo. They were unbelievable. My nephew started a WhatsApp thread with them. They have motorized golf type carts that take you anywhere anytime within reason. Just ask. I'll use Gerard to talk about it. It's all inclusive but they make sure of that. You need more bottles of water a bucket of ice dinner reservations room service more soap bubbles for your room spa, rafts inflated or a simple question booking the water park, making reservations the ride there or early pick up info on the perfect beach swimming with dolphins jet skis a massage reservation. These guys did it all. They are like having your own personal AI representative or Alexa to ask any question possible Day one everyone arrived at varying times so we enjoyed the pool and then Gerard made us reservations for the restaurant of our choice. Only 17 but a perfect meal. Ambiance and more. So I tell it like it is and it was remarkable but not one or two or three individuals treated you nice but every single person we met whether we were walking to the restaurant or to the pool they all greet you with kind words and a smile. It's crazy. how kind these people or workers are. It's like family. Day two we hit Nickelodeon Water Park. Gerard and his team arranged our transportation and made sure that we knew what we were doing once we got to the park. The pork was amazing as you can imagine. It happened to be a rainy day and several parts of the family wanted to leave early we commented on the WhatsApp site and Gerard or a team member came to pick us up within 10 minutes. Skipping around we went to the beach one day and some of us in the group decided to do the dolphin experience and everything was arranged by Gerard and his group. No matter where you go you never have to wear a bracelet or show them your card your identification or anything. You were welcomed anywhere at any restaurant at any bar at everything. Our 9-year-old was seen several times at the walk up bar in the pool ordering her slushies. One day we made reservations for deep sea fishing for six of us and the day before they told us due to weather conditions they would cancel and refund our money. Our package included one night at a candlelight dinner on the beach under a teepee. Gerard made the reservations picked us up and took us to the adult resort for the dinner was being held. One of our beautiful family members watched our 9 year old as we dined and do I mean we dined. You have your own personal wait staff member that greet you with kindness takes your order bring your drinks your meal Etc. I felt like a king and queen in Paradise and was actually thinking it would be the perfect place to propose. When the meal was over and we wanted to get back to the generations Resort we texted Gerard and he was there within minutes to pick us up! I know someone is thinking how can Gerard be in 73 places at once but if Gerard was not available he would have someone else on his staff pick us up. I don't want someone to think my review is made up some things do go wrong for example when we checked in our room safe was not working. We contacted Gerard he contacted the generation security staff and within minutes we had someone come to the room to repair or replace the door of the safe to make it work proper. I probably didn't even need the safe because I felt so safe and secure at this Resort. One night my nephew and I decided to smoke a cigar on the beach around midnight. I know all the negativity and rumors people hear about Mexico but as we're smoking a cigar a security person not once but about three times was walking the beach and stopped us to make sure everything was okay Again we were at Generations which is a so-called kids Resort not the adult resort next door and every single night they had a show for the children which was 1 hour long which was more for the children and the adults they had dancing they had magicians they had some sort of entertainment whether it's karaoke or something else. During the daytime if you're relaxing by the pool they have someone that makes you your own gelato in front of you they make bracelets they have water polo they have water bingo they have water karaoke they have something for everyone. During the day you can also go to 1 hour cooking classes in the Mexican Asian restaurant I personally made my own shrimp ceviche. I didn't realize how good a cook I was. Trust me I have diarrhea of the mouth right now but I have never been entertained for 7 days and seven nights and every single person was so kind and so caring and so helpful and also the nice part is I hardly ever carried any identification or cash with me. However I made sure when I had breakfast lunch or dinner I would keep some cash to give us tips to the wait staff who treated you like royalty. They would remember you from the day before and greet you like you were there brother. I can go on and on but I'm sure only 1% are going to read this to the end. I personally will be back at this Resort I personally am thinking of getting married at this Resort as a destination all inclusive wedding. I am a Finance math individual and figured out how much I paid and how much I was getting and feel I am indebted to this Resort. The value for your money is amazing incredible and you will never have a vacation like this ever again. The night before Our checkout Girard and his team arranged for our transportation back to the airport. We had a very early morning flight and Gerard and the butlers don't start until I believe 7:00 a.m. so we had someone from the generations staff meet us at the butler Lounge to check us out of the facility at 5:00 a.m. again the people are incredible we were checked out they handled our luggage from the room to the limo ride everyone always with a smile a buenos dias and hola just kind words. Thank you Gerard and Pablo and every other single person including my brother Howard who arranged this and will always be younger than me

  Jul 02, 2025
• 

  It's my second time back and they've invited me back 👌

  I came to visit the hotel with high expectations since my last experience had been wonderful. And I'm still absolutely amazed, this time I traveled with my wife.On this visit they opened the Chef Market restaurant more nights which we really liked. We really like the food and it gave us the opportunity to reserve a restaurant and go down for dessert.On this occasion my Butlers were Gerardo and Pablo, They were always one step ahead of what I needed in and out of the room with fun notes and lots of treats, we were very happy talking to both of them, one in the morning and one at night. When someone was off, Israel Diego or José were always there to help us with the same smile. We will definitely be back in a few months to have an amazing time with friends and family. Highly recommended.

  Jun 30, 2025
• 

  Summer Vacation

  We had a wonderful family vacation at the resort. The food was very good, and the service was consistently attentive! A special shout-out to Luiz and Israel for going above and beyond to make our vacation truly unforgettable. Thank you for making it so special!

  Jun 30, 2025