Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6413 reviews

• 

  Okay, but not great

  Generations Riviera Maya — December 19–26, 2025 Travelers: Male 60, Female 58, Female 17 Our family of three spent a week at Generations Riviera Maya over the Christmas period, and while the resort offers several strengths — notably its staff and peaceful atmosphere — it ultimately fell short in areas that matter most to us, particularly food variety and overall value. We stayed in Building 20 on the main floor, with a swim‑up pool directly off our terrace. The location is quiet and adjacent to the chapel, though it is the furthest walk from the restaurants. The room itself was spacious, well‑laid‑out, and comfortable in terms of size, with two beds (closer to doubles than queens) and a separate seating/sleeping area with its own television. The bathroom was generous, featuring double sinks, a soaker tub, and a frosted‑glass partition for the toilet and shower. Some wear and tear is visible, but nothing unexpected for a resort of this age. The main drawback was soundproofing — or the lack of it. Footsteps from above, conversations from next door, and hallway traffic were all easily heard. The pillows were filled with small foam pieces and the mattress, while initially fine, became uncomfortably firm by Day 5. Humidity was also noticeable, though adjusting the A/C to 21–23°C helped dry the floors. Housekeeping generally did a good job, though they did miss one day, and the staggered visits from different staff members (sometimes just to sweep) felt disjointed. Room service took 30–60 minutes but was consistently good. Dining was a mixed experience. Breakfast at Palms was excellent throughout our stay, with attentive service and consistently enjoyable food. The Wine Kitchen was another highlight — we dined there twice, and both meals were outstanding, with the Beef Tenderloin and Beef Rib being particular standouts. Unfortunately, the Chef’s Market buffet was a significant disappointment. Despite many positive reviews, we found the selection extremely limited, repetitive, and poorly labeled. Over seven days, we encountered three Italian nights, one BBQ night (was supposed to be serving Ribs and Chicken Wings, but those were non-existent), one Christmas Eve “theme” night with no new offerings, and one Oriental night. The buffet is small, and staple items repeated daily. Mislabeling was also a concern: a soup marked “Vegetable” was actually seafood‑based, and an unmarked brown stew turned out to contain shrimp — a serious issue for guests with allergies. For us, the Chef’s Market was a 3/10 at best. The beach area is compact but pleasant, with plenty of daybeds and natural shade from trees. However, the ocean was non-swimmable during our stay due to red‑flag conditions and strong waves that churned the water brown and brought in heavy sargassum. This is, of course, not the resort’s fault, but guests expecting calm turquoise water should adjust their expectations. The pool area was quiet, though it lacks umbrellas, leaving loungers fully exposed to the sun. Bar service around the pool and beach was inconsistent. Activities for older teens are limited. Generations is clearly designed with younger children in mind, which is perfectly fine as long as families know this in advance. For older teens, Aqua Nick and the Maroma tour are worthwhile alternatives. Mornings begin early, as the groundskeeper’s gas‑powered leaf blower reliably starts around 8 a.m. Staff were consistently warm, professional, and eager to help. Andres, Louis (spelling), and Rene from Concierge were exceptional. Servers and bartenders throughout the resort were friendly and attentive. The Sling Bar is worth a visit for cocktails. Evening entertainment consisted of a DJ for exactly one hour, along with themed nights such as disco and karaoke. Enjoyable, but brief. The resort is easy to navigate, with elevators available throughout. We did not explore the adults‑only sister properties. In terms of value, our stay was expensive due to a last‑minute change from Jamaica, and the experience did not justify the cost for us. The limited food variety and repetitive menus were the primary reasons we would not return. Guests seeking a quiet, secluded environment may find Generations ideal, but those who enjoy variety — especially in dining — may be disappointed. I cannot comment on the nightly shows as we did not go to any. I believe they are more for the young ones. Shopping requires a taxi, as the resort is isolated. We took a cab to Playa del Carmen (MXN$1200 return), and the process was smooth, with payment made upon return. A few practical notes for future guests: Buildings 18 and 19 are closer to the swim‑up bar and have more activity. For ocean views, request floors 2–5, though palm trees may partially obstruct the view. The resort was surprisingly quiet for Christmas week, though it likely becomes busier approaching New Year’s. Try all à la carte restaurants at least once and rely on Palms for breakfast and lunch. Room service offers some of the better food options, including a very good cheeseburger (though under‑salted, like many dishes here). Sunscreen is available for free at a poolside cart but expect high prices in the gift shop. In summary, Generations offers friendly staff, spacious rooms, and a peaceful environment, but the limited dining options and overall value mean it is not a resort we would choose again.

  Dec 27, 2025
• 

  Beautiful resort

  We visited Generations Riviera Maya from December 14th-18th for our Anniversary. We have been coming to the Riviera Maya area since 2008 and have stayed at many resorts. This was our first time at a Lomas Resort. There are pros and cons to all of the resorts down there. Pros: The More Inclusive is a great addition to this resort. It includes several different excursions, all free of charge. We chose to go see Aktun Chen which was an awesome experience including a walking cave tour with the history of the area and then ended with an amazing swim in an underground river with turquoise water. We also did the Maroma Beach excursion which was an amazing beach and catamaran snorkeling tour with a full brunch with over 20 food stations and drinks included. Lomas offers free transportation to these excursions as well. Next would be the rooms and they are huge. We were in room 18361 which was located in building 18 and had an awesome 3rd floor swim out right off the balcony. The infinity pool is oceanfront and runs the full length of the buildings and was extremely clean. The food was hit a miss for us. Chef market was ok for a buffet, not great and considering this was a family resort they had very few food options for kids which included hot dogs, French fries, and some rough chicken fingers. Didn’t bother us much since our kids weren’t traveling with us but the majority of the other resorts we have stayed at had tons of options for kids. That being said they had tons of candy, cotton candy, and ice cream for the kiddos. Our favorite restaurants were The Palms and I want to mention that Israel was such a gift to this resort and to us as he had a great personality and greeted us with a warm smile and great conversation every day we were there. We also liked D’atalia and Santa Fe whip were both located next door at Casitas Royals which is adults only. We only went to the adults only side for nightly entertainment and the Burlesque and Dreams shows were amazing! The pools were all great as well. We want to really shout out Andres, Paul, Gerardo, and Israel who offered excellent service anytime needed and rivaled any resort we have stayed at. They checked in daily to see if we needed anything and surprised us with a special surprise for our Anniversary which was a huge gesture. The bars and bartenders were all exceptional as well with good top shelf liquor offered. The grounds on this resort were probably nicer than most we have stayed at and very well kept. The landscaping was exceptional. Cons: For us the biggest con was the shuttle service, especially at night after the late night shows it was almost impossible to catch a ride which meant you would have to walk almost a mile to get back to Generations which is tough for older people and honestly dangerous for younger women walking alone after drinking. We aren’t really beach people but the beach was real rocky and almost not swimmable except for the first 10-15 ft. A lot of reviews mention the huge concrete structures spread out in the water which kind of resembled Normandy during WW2. These didn’t bother us much as we don’t get in the beach. I will also mention that the water was still very beautiful everyday we were there and from the room balcony you couldn’t even see the concrete structures (artificial reef). Overall, we would stay here again although for the price there are definitely better options in the area. As always, the workers are what makes these resorts. Overal

  Dec 19, 2025
• 

  Beautiful ocean view !

  Stayed at Generations mid November 2025. Our first time at this resort, travelled with my wife, both in our 50's. Many people wondered why we went there instead of the El Dorado (adult only) given we didn't bring any kids. Easy answer is the El Dorado was booked. However, after our stay, and visiting the El Dorado during the week, we are happy with our choice. Yes it is more family oriented, but kids like the pool, and we like the beach. Honestly, we had a bali bed every day without concern or going to the beach early. It's not the best beach by many people's standards; but the beds are close to the water, and we typically don't go swimming. El Dorado has much nicer beaches. We did enjoy our swim out, 3rd level, beautiful view of the ocean (above the tree line) , sun early mornings, coffee on our patio. We took full advantage of being able to go to El Dorado restaurants, but some at Generations are not to miss. We enjoyed lunch by the water at the Palms and sushi at the Jade (one of our favorites). The Italian restaurant was hard to book, but rightly so, it was delicious food. Shout out to our personalize butler, Adrianne, for her assistance early on to get us sorted with reservations and outing. We did take the 90 min sales tour for membership, which gave us a full massage and hydrotherapy spa. Very worth it. As well, because I asked Adrianne about the private dinner, she added that evening free of charge because we did the sale meeting. FYI, 90 minutes turned in to 3 hours, we didn't buy a membership, but they made it very attractive. We don't travel enough to justify a membership and like to try different locations. I found the full value of this trip was worth the cost! Cheers

  Nov 27, 2025
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  Would Not Go Back!

  I would not come back even if it was free.  Now that we have been to a number of all-inclusive resorts these past few years, I can honestly say this one is the worst one of them all.  We're here for my niece's wedding and because we have kids, we stayed at Generations while those without kids stayed at El Durado.  First off, is it hard to provide water at the lobby while checking in?  It would be nice after a long flight.  Check in did not take long and we were impressed with the size of the room.  We had two queen beds and there was another space with a sofa and another TV.  The balcony was spacious overlooking the beach.  Here's where it goes bad.  After settling in, we went to buffet to finally get some food and there were no food.  How can you be out of food?  They told us that there will be more coming.  Not only that, the buffet was small and didn't not have a lot of options.  The quality of food was also horrible.  Things were dry and overcooked.  Lets talk about food service at the beach and pool.  Well...there isn't any!  Again...never experienced this before and this is one of the perks of being at any resort. We had to pack up and go to the restaurants to have lunch.  There was no food stations where you can grab food and take back to your area.  One day we went to the buffet for lunch and it was closed, so we tried the Palms and they were packed and he didn't even tell us the wait time.  We decided to go back to our room and order room service (btw...it takes about an hour for your food to arrive).  Sitting in our hotel room waiting for food is not what we expected.  The beach...not the white sand beaches that you'll find in Cancun.  Bring your water shoes as you'll walk on rocks and sea shells.  Since it was the slow season, the cabanas were available at no charge.  You're basically stuck at the resort as it isn't really walking distance to anything.  It's at least a 15 minute car ride to town and 30 minutes from the airport. There are some positives about the resort.  The kid's play area was nice and plenty of things for them to do.  Most of the staff were nice.  Julian, one of the shuttle drivers was never nice and helpful.  One of the waitress at the buffet as well.  We went to one of the nightly entertainment and it was in a small theater.  The performance was entertaining.  I did feel bad though because if it wasn't for our group, there may only be four people in the audience.  The best day for us was at the Nickelodeon Water Park.  At least we can eat at the pool and foodbwas actually decent.  Again, we expected a lot more especially when it's at a "5 Star" hotel.  Compared to other resorts we've been to, this one ranks the lowest for us.  I'm writing this while waiting for our food in our room.  Two more days and I cant wait to get back home.

  Nov 23, 2025
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  Not a beach holiday, spoilt by 2000+ concrete blocks in the sea - not shown in the photos!

  Really disappointed by the 2000+ blocks on the beach, when we complained they called it an artificial reef, but it is so badly looked after 5 foot high concrete blocks are on the beach. Not the beach holiday with water sports we wanted. Please see the photos

  Nov 22, 2025