Generations Riviera Maya - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6411 reviews

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  Would Not Go Back!

  I would not come back even if it was free.  Now that we have been to a number of all-inclusive resorts these past few years, I can honestly say this one is the worst one of them all.  We're here for my niece's wedding and because we have kids, we stayed at Generations while those without kids stayed at El Durado.  First off, is it hard to provide water at the lobby while checking in?  It would be nice after a long flight.  Check in did not take long and we were impressed with the size of the room.  We had two queen beds and there was another space with a sofa and another TV.  The balcony was spacious overlooking the beach.  Here's where it goes bad.  After settling in, we went to buffet to finally get some food and there were no food.  How can you be out of food?  They told us that there will be more coming.  Not only that, the buffet was small and didn't not have a lot of options.  The quality of food was also horrible.  Things were dry and overcooked.  Lets talk about food service at the beach and pool.  Well...there isn't any!  Again...never experienced this before and this is one of the perks of being at any resort. We had to pack up and go to the restaurants to have lunch.  There was no food stations where you can grab food and take back to your area.  One day we went to the buffet for lunch and it was closed, so we tried the Palms and they were packed and he didn't even tell us the wait time.  We decided to go back to our room and order room service (btw...it takes about an hour for your food to arrive).  Sitting in our hotel room waiting for food is not what we expected.  The beach...not the white sand beaches that you'll find in Cancun.  Bring your water shoes as you'll walk on rocks and sea shells.  Since it was the slow season, the cabanas were available at no charge.  You're basically stuck at the resort as it isn't really walking distance to anything.  It's at least a 15 minute car ride to town and 30 minutes from the airport. There are some positives about the resort.  The kid's play area was nice and plenty of things for them to do.  Most of the staff were nice.  Julian, one of the shuttle drivers was never nice and helpful.  One of the waitress at the buffet as well.  We went to one of the nightly entertainment and it was in a small theater.  The performance was entertaining.  I did feel bad though because if it wasn't for our group, there may only be four people in the audience.  The best day for us was at the Nickelodeon Water Park.  At least we can eat at the pool and foodbwas actually decent.  Again, we expected a lot more especially when it's at a "5 Star" hotel.  Compared to other resorts we've been to, this one ranks the lowest for us.  I'm writing this while waiting for our food in our room.  Two more days and I cant wait to get back home.

  Nov 23, 2025
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  Not a beach holiday, spoilt by 2000+ concrete blocks in the sea - not shown in the photos!

  Really disappointed by the 2000+ blocks on the beach, when we complained they called it an artificial reef, but it is so badly looked after 5 foot high concrete blocks are on the beach. Not the beach holiday with water sports we wanted. Please see the photos

  Nov 22, 2025
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  Another 10/10 stay

  Just came back from yet another incredible week at Generations. We had a couples only trip so we were able to venture into the adults only side as well. This review covers all 3 sides of the resort. While the weather was a bit cooler and wetter than we expected, we were still far from disappointed. We have been coming to this resort as well as the casitas and Royale for 11 years. What amazes us the most is the loyal staff. Some have been here 23years like Adal at the Martini bar who if you check in to the Royale side will great you with a smile and a beverage and maybe a story or two. The food is consistently 5 star. Our best meals included Fuentes which is a culinary treat to say the least. The mashed potatoes were so delicious I think they were laced with heaven. Thank you as always to Eduardo the Somalier and Pablo who we see year after year providing a unique, consistent and quality show. We did the chefs table at D’Italia which was the best meal we have ever had in our 11 years of coming here and that is saying a lot. Wow! It would cost hundreds and hundreds of dollars for that meal at home. The wine pairing delivered by the house Somolier Fabiola was extraordinary! The best part was our server Rodrigo who was incredibly professional, kind, sweet and an all around excellent server 10/10! Every morning we got to smell, hear and feel the sea while enjoying breakfast at Palms. I wish I could have breakfast here everyday for the rest of my life. We were greeted daily by the biggest smile ever from Isreal. He is so genuine and kind and his presence just makes you feel calm and welcomed. Gracias Isreal We were able to enjoy two spa days, one at Generations and one at Casitas. Both were amazing. Generations is smaller but they have packages for children which is lovely. Thank you so much to Samuel and Stefanie at Casitas spa. We felt like jello after that. What we love about Generations is that most rooms are swim up, even on the upper levels. We were able to swim in virtually a private pool over looking the ocean every day. Yes there are children but as a couple this did not bother us at all. The kids around were having fun and it was nice to see the families really enjoying themselves. It did not feel overcrowded at any point. What impresses me about ElDorado is the continuous upkeep. The workers work continuously on keeping the resort looking beautiful. Every day they are out there cleaning, fixing, upgrading, maintaining. It is not bothersome at all. It shows how much this resort invests in its infrastructure. It looks beautiful all the time. Our favourite restaurants are always Palms, Kampai, D’Italia, Fuentes and wine kitchen. We had one disappointing experience at Jade but that was one chef and one server and really a one off I think. As members we get some perks which included two of the most incredible butlers ever! We were so lucky to have Ana for a second year and she is the best of the best. Truly. She is so good at what she does. Every time I see her I just want to give her the biggest hug and chat about everything. Her sidekick Gerardo was always available to help and had the sweetest demeanor. He helped us get change for our pesos which was during this time very difficult. I guess they are having some issues with the bank that provide smaller bills. So come prepared with smaller bills in either pesos or USD. We went to a few shows, but on the Dorado side. We have been to generations shows and they are good for kids. The shows we loved the most at Dorado were Burlesque, Dream show and karaoke. They did have karaoke at Generations which was fun for the kids that came out :) Huge hello and thank you to Araceli who has worked here for years and is loved by everyone. She is a tiny, tough and efficient worker who will bring your drink order in a flash. Love her! Thank you to Emiliano ( Emi) casitas concierge who we see every year and who holds a special place in our hearts. He always finds time to come see us for the best chats. As members we were able to enjoy wine and painting, wine and chocolate and mixology! These perks never get old to us, we love them so much. There is so much more to say and share but this review is long enough already. In the end, we keep coming back here because it truly is something special for families and couples alike. If you can go, go! It’s a Gem.

  Nov 19, 2025
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  DISGUSTING

  DO NOT BOOK. This resort is an example of being lazy. There is ZERO attempt to provide quality. The rooms were DIRTY. The food was disgusting. They do nothing to manage the sargassum (seaweed) or mosquitos that are popular this time of year. Many other resorts will spray for mosquitos and put up barriers to catch the seaweed along with have employees clean up the beach. At generations the beach was so covered with layers of seaweed that the entire resort STUNK of it. Stray cats roaming around. Unfriendly and rude staff. Spend your money elsewhere.

  Sep 29, 2025
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  Unfortunate Experience!

  I’ve never had a more frustrating experience at an all inclusive. While walking to our room, we meet the concierge Tony right near the elevators to our rooms. Tony asks about our interest in the Aqua Nick park and if we could take a “90 minute” presentation (it was much longer) we would get a lot of benefits and a tour of the aqua Nick park and associated property. Unfortunately we had a terrible experience! The day of our “experience”, he joins us on the golf cart to enter the park. He takes us to breakfast at the restaurant. After, then he drags us into his sales office and says his staff we’ll take it from here. We place our bags and wait.. Short presentation, to gauge interest and then left in limbo. And we wait… and wait… and wait…. And there goes our entire day, more waiting in the office rather than the water park… 2pm rolls around we finally get some movement (since 9Am). A presentation in which we have zero interest in. At this point, since 9:00AM, we have had no food, none of the experiences that Tony promised (private slime, lunch @nick bistro (it’s 2pm), and a hungry baby… We never even received a lunch!!! Tony promised a lunch… didn’t happen! Tony promised a private slime.. didn’t happen Tony promised lunch at nick bistro… didn’t happen Tony promised seeing the pineapple penthouse… never happened . We even voiced our concerns with him the next day in person! He claimed to have an answer for our disappointment via text. He had no answer, unsurprisingly, for our lackluster experience. This in my opinion was all untrue(would prefer to use a different word). Tony is the worst and ruined our experience here! He single handedly ruined my trip given how short we stayed. This was supposed to be the highlight of our stay and instead it was anything but!

  Sep 15, 2025