Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4685 reviews
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Nov 01, 2025Cancellation procedure poor
Terrible experience to cancel reservation. Went through numerous people. Emails still getting charged. Need clarity on website.
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Oct 30, 2025You won't be disappointed
My wife and I decided to celebrate our 40-year anniversary at Garza Blanca on the recommendation of a friend (who travels all over the world and said this was her favorite place) and we were not disappointed! The accommodations and staff are first-class. You can tell that a lot of thought and care was put into the quality of everything and the training of the staff - speaking of which, a big shout out to Jorge, Mario, and Alexis at the Blanca Blue; best place to have breakfast!
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Oct 26, 2025
Wonderful trip
Garza Blanca was fantastic! The staff was so kind and accommodating, especially Erika, Arturo, and Mariana. The food was fantastic and the ambiance was perfect. Such a relaxing trip.
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Oct 23, 2025Declined quality
1: Ordered salad for room service; received no utensils no forks; they said they'll send some up; it never arrived. 2: Called twice to report the water leakage in the shower, water being wasted and the sound of dripping water unsettling; they never came to fix it. 3: Called for taxi in tour four; it never arrived; they forgot all about it and we almost missed our reservation. 4: Rowdy neighbors. 5: The patio door would not open, they came and fix it; hopefully it will work tomorrow. Been coming to this wonderful hotel for past 10 years and unfortunately this will be our last time.
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Oct 19, 2025
Garza Blanca tops the list
Garza Blanca has now topped the charts for our favorite all-inclusive resort in Mexico! We have been traveling to Mexico for 12+ years and between the spectacular views & sunsets, amazing food at every restaurant, top notch service that was a step above any other resort, ability to swim in the ocean, multiple pools overlooking the ocean, the extra activities, and all the personal touches everyone showed us made it the best week of vacation! Salvador made us feel like family for a week, taking notice of what we needed before we did & sharing stories. Mike & Tito were fun to hike with to the waterfall (wear water shoes) & our kids loved some of the little activities like playing cards & making ceviche they offered. Rod always checked in on us at the pool with a big smile and was super kind. We enjoyed kayaking & snorkeling with Ronny & Sergio leading the way. It was the first time our tween/teen boys snorkeled & my husband & I agreed that we saw more fish in PV, including a turtle & sting ray, than we did in Hawaii. I would highly recommend it, and it’s free! The food at all-inclusives have never really been that great in our experience, but boy did Garza Blanca prove that wrong. From breakfast at Bocados looking out at the ocean to lunch by the pool to all the delicious dinners, we felt the chefs did amazing. There were so many special touches that felt hand-crafted. Our favorite dinners included steaks at Bocados with Ricardo. He hand-crafted Cesar salads & Mexican hot chocolate for us and made us feel special. Bocados steak house could rival some of our favorite steakhouses in Denver. It really felt we were at a 5star steakhouse & not an all-inclusive. My husband & I also enjoyed a date night dinner at Dao (adults only). My husband said it was the best General Taos chicken he’s had. We also loved the beef gyoza, crab wontons, chefs noodles with pork & green tea brûlée! Adriana was spot on with her suggestions. And lastly our dinners with Jose at Blanca Blue had our favorite roasted corn soup, table-made guacamole, pastor melted cheese, short ribs, salmon & so much more. We were so impressed by the service we received we have to return.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.