Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4738 reviews
-
Dec 20, 2025Best vacation stay ever!
Elite hotel with 5 star restaurants. Hotel staff very friendly & attentive. Will definitely come back again. Rooms were exceptionally clean every day!
-
Dec 20, 2025
Best staff!
A big thank you to all the amazing staff: Jose and Marcos our pool concierge, Ronnie, the dance instructor, Salvador our hiking guide and also winner of the best staff member! Also, I’m also grateful to the stretching instructors! We really appreciate how friendly and attentive you are! See you in January!
-
Dec 19, 2025
Great week in PV
We had a great week with our family in PV. Our housekeep (Mariana Lima) was exceptional! Thank you for caring for us all week.
-
Dec 18, 2025
Wonder week at Garza Bianca.
Had great hikes with Jose and Salvador. Jasmine and Tito were outstanding with paddle boarding and kayaking. Tony was amazing waiter at the beach. Food at all the restaurants was fantastic. We particularly loved eating at DAO.
-
Dec 18, 2025
A well established resort that manages to maintain exceptional standards and continues to evolve and add new options
We had visited GB many times before but never in December. Perfect time to visit with ideal temperatures and only one half day of light rain. Although now well over 12 years old the resort remains fresh and modern looking. The changes they have made to the beach area are looking good with additional breakwaters built. There is now more sand at the southern end of the beach and easier access. Staff continue to be exceptional - either Jorge at the reception baggage check to all of the amazing Butler team of Jose, Filipe, Nuno etc.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.