Resort Details
- Aquazul
- Blanca Blue Restaurant
Dress Code: Collared shirt, polo shirts, dresses, skirts, casual shoes, dress sandals.
- Bocados Stk
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf,Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour security
- Doctor on call†
- Dry cleaning†
- Elevators
- Golf, Offsite†
- Ice machine
- Internet services†
- Jacuzzi†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Poolside service
- Restaurant†
- Spa†
- Tennis court
- Tour/sightseeing desk†
- Umbrellas†
- Valet parking†
- Water sports†
- Please contact the hotel for additional information.
† Fees may apply
- Gym †
- Jacuzzi †
- Pool
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4759 reviews
-
Jan 18, 2026Amazing
Our stay here was amazing and convenient. All the employees were extremely nice and helpful, especially our housekeeper Mariana - she went above and beyond!
-
Jan 15, 2026
⭐⭐⭐⭐⭐ Service!
Ivan Solis was such an incredible host over the course of the week. ⭐⭐⭐⭐⭐ Service every day! Could not be happier with how amazing the staff is
-
Jan 15, 2026Great hotel and staff.
This was our third time visiting Garza Blanca in PV. Our experience was ok due to an issue with our bed sheets being replaced with what it was supposed to be clean sheets. Instead we got sheets that had blood stains on them. They took care of the issue immediately but we were disappointed. The best part of our trip was hanging out at the panoramic view pool. The staff is amazing, one person that stood out was Roberto. He was attentive, super energetic and made sure we were happy with our drinks and food.
-
Jan 15, 2026Not a 5* experience
Unfortunately, there were quite a few issues, mainly hygiene. Our 1-bedroom suite was not clean. There were dead mosquitoes squished into the walls, stains on the toilet seat, dust and dead flies all inside the main light fixture, and stains on the furniture. The furniture and decor are peeling and damaged. The room had a constant, damp, musty smell from what I believe is a poorly maintained, old air conditioning system The room was full of mosquitoes. We requested that the room be sprayed. This did not help, even with the doors kept closed - they kept coming in, probably through the air conditioning vents. We were not provided robes, slippers, or a hammock until a few days in. Regarding the hotel, it is not clear that the gym and most activities do not happen on site, but rather require a trolley ride across a main road to a different hotel. Finally, upon checkout, tips had been added to bills that I did not sign for. We tipped at every meal, except breakfast, as it's self-service. Obviously, this leaves a bad impression. Overall, this was not a 5-star hotel experience - at all. The condition of the room was simply not good enough for what we booked and paid for.
-
Jan 15, 2026
Luxury and relaxation
This is a fabulous resort with too many amenities to name. The grounds are hundreds of acres of lush foliage dotted with the hotels. There is a trolley that goes between all the restaurants and other points of interest. There are many activities including kayaking and snorkeling just to name a few. I liked Boados restaurant very much and the maitre d, Albino, made sure everything was done to perfection. I would recommend the resort.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $32.57 Mexican Pesos per person per night ($1.89 USD depending on the exchange rate), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Rollaway beds are subject to availability upon arrival, if available, an additional charge of $50.00 per night applies. Rollaway beds are not permitted over a maximum occupancy.