What We Love

  • Get pampered at the world-class Willow Stream spa... we know you want to
  • Treat your taste buds to seasonally inspired menus and decadent dining experiences 
  • Hit the greens at an 18-hole golf course designed by PGA great Greg Norman

Things to Know

  • The resort features 401 spacious guestrooms (including 34 ultra-luxurious suites)

  • Maximize your vacay hours by checking pick-up times on scheduled airport transfers

  • The resort is approximately an hour away from the airport

Stretched across an expansive landscape of lush gardens and beautiful vistas, this stunning resort provides the perfect setting for fun and relaxation. An exciting alternative to the everyday, it offers inspired restaurants, an elegant spa and an exemplary selection of exciting amenities including an 18-hole Greg Norman golf course and sparkling pools including a children’s pool and waterslide.


Riviera Maya - Beach
Cancun, Mexico (CUN) : 60 miles

Property Information

Year Built: 2005
Floors: 3
Total rooms and suites: 401


Resort Details


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Hotel Advisories

Advisory ***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory The state of Quintana Room will be charging a Eco fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
Advisory A minimum mandatory hotel-imposed Resort fee of $35 USD per adult (18+), per day, will be charged and collected by the hotel at check-in or check-out. The fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for but not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Hotel Deposit Requirements - A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.

Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.

Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.

Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.

Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7884 reviews
  • 1.0 star tripadvisor rating
    Miserable; here now. DO NOT BOOK!! $$$$$$$ and 😴

    DO NOT BOOK HERE!! Zero activities appropriate for teens if it rains. I am here now and it is a sleepy place with literally nothing as a back up plan for weather!! Every cocktail is $20. Food is crazy expensive. Rooms are small. Flooding at shuttle stops. Just absolutely miserable. Every parent we have met with teens is saying the same. Elderly people and people with trouble ambulating be aware lots of steps and slick, Get ready fo just bleed money!!

    Jun 19, 2024
  • 5.0 star tripadvisor rating
    Luxurious Escape with Exquisite Dining and Service at Fairmont Mayakoba

    During our recent visit to the beautifully renovated Fairmont Mayakoba, we were thoroughly impressed by the high standard of service and facilities. The hotel staff was courteous, ensuring that our experience was seamless and enjoyable from start to finish. Jessica, our concierge, was exceptionally helpful, assisting us with everything from booking tee times to recommending restaurants and organizing transportation. Her expertise enhanced our stay, making it stress-free and memorable. Opting out of the all-inclusive package was the right decision for us, as it allowed us to explore and enjoy the culinary delights at the other three resorts linked by a convenient and charming boat shuttle. While the Saffron and the Tequila Bar at the Rosewood came highly recommended online and through friends, it was actually the Fairmont's own restaurants, GAIA and Tauro, that were our favorites, offering a diverse and exquisite selection of meals. The gym facilities were impressive, equipped with Peloton bikes and maintained with utmost cleanliness. Our room was beautifully renovated with spacious closets and bathrooms. However, the lack of a fridge was a slight inconvenience, although a small coffee maker was provided. While the resort prices for food and beverages were on the higher side, comparable to U.S. prices, the quality and service justified the cost. The main pool area seemed understaffed, which meant we had to set up our own chairs, but the beach club was well maintained and adequately staffed, providing a relaxing atmosphere. Transportation within the resort was convenient, with plenty of golf carts and complimentary bikes available, making it easy to navigate the extensive grounds. Summary: The Fairmont Mayakoba offers a luxurious retreat with top-notch dining options and exceptional service, though some minor improvements could enhance the experience even further. This resort is a fantastic choice for those seeking a blend of relaxation and adventure in a picturesque setting.

    Jun 16, 2024
  • 5.0 star tripadvisor rating
    Exceeded my expectations

    What a wonderful stay at this property. It is beautiful and immaculate. The service is top notch and staff is so friendly. There are so many pools, restaurants, spots, areas, etc that are so well maintained. The food was delicious. The gym was superb. What a truly wonderful stay. I hope to make it back one day.

    Jun 16, 2024
  • 5.0 star tripadvisor rating
    Great Vegetarian and Gluten Free choices, Fantastic Pool

    The Food was amazing, they accommodated for both a gluten free and vegetarian dietary restriction. The service was great, the pools were amazing. Highly recommended. Would recommend if you have small children, as they have 2 kids clubs and several options for kids to do and eat.

    Jun 14, 2024
  • 5.0 star tripadvisor rating
    Exceptional Playa del Carmen Resort

    Wonderful service, great food and drinks for adults and youth alike, fantastic rooms and surroundings, well-maintained grounds, pools and beach areas all contributed to an amazing time for my family. We actually traveled with another family to a different resort near Tulum and when we arrived realized it was not at all what we expected, but we were thankfully able to find availability at the Fairmont Mayakoba for 3 incredible days to save the trip. The All-Inclusive package was worth it for my family for as much as we enjoyed the restaurants and bars on the property. Would love to be back sometime soon!

    Jun 11, 2024