What We Love
- Get pampered at the world-class Willow Stream spa... we know you want to
- Treat your taste buds to seasonally inspired menus and decadent dining experiences
- Hit the greens at an 18-hole golf course designed by PGA great Greg Norman
Things to Know
The resort features 401 spacious guestrooms (including 34 ultra-luxurious suites)
Maximize your vacay hours by checking pick-up times on scheduled airport transfers
The resort is approximately an hour away from the airport
These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Resort Details
- Brisas - Coastal Grill & BarVisually beautiful set on the Mexico - Caribbean Sea, Brisas features an a la carte breakfast in the morning. During lunch and dinner, Brisas opens itself to ocean breeze where our wood-fire grill offers fresh seafood, fresh meats and vegetables. A full-service alfresco bar & terrace wait.
- Cafe MayaSelect a variety of freshly baked goods, sandwiched, salads and desserts for on the go - Beer, sandwiches, wine, sodas, and other personal needs.
- El PuertoAsian cuisine using local Mexican ingredients make for a unique and exciting experience. Chefs make house-made dim sum, sushi, and antojitos in a casual-elegant ambiance. Sip from a list of Sakes & tequilas before or after dinner.
- Hix - Bar, Lounge & TerraceBreathtaking panoramic views of the water canals and The Rivera Maya landscape. Mayan for jaguar featuring an array of fresh cocktails, sushi and bar snacks. Grab a cocktail and take in the local wildlife from above.
- Ki' Beach Bar & Korean BBQMayan for friendship and Korean for yummy, Ki’ is a vibrant beach bar by day with a curated rum selection and fresh juice cocktails. At night an intimate Korean grill experience with your feet in the sand. Kick back and take in the ocean breeze while sipping your favorite tropical inspired cocktails.
- La Laguna
Inspired by our Mexican Heritage La Laguna is nestled in the mangroves and water canals of Mayakoba. It offers an abundant breakfast buffet or a la carte, lunchtime tacos, ceviches and elevated Mexican plates by night. The bar features several regional spirits from mezcal to tequila.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- BBQ/Picnic area†
- Bell staff/porter
- Bicycle rentals
- Boutiques/stores†
- Business services†
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- BBQ/Picnic area†
- Bell staff/porter
- Bicycle rentals
- Boutiques/stores†
- Business services†
- Children programs†
- Concierge desk
- Elevators
- Exercise gym†
- Family plan†
- Golf†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant†
- Sauna†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Valet parking†
- Water sports†
- Business Services†
- Internet Access†
- Contact Hotel for details.
† Fees may apply
- Bike rental
Ride a bike throughout the resort with your family.
Mayakoba natural trail bike guided tour.
- Children's program †
-Foam Party Terraza Lawn: Kids also want to have fun and kids buffet with live DJ.
-Movie
-Socks War
-Iron Kid
-Jenga
-H2O Olympics at pool
-Happy nature walk
-Paper flowers
-Sand castle competition
-Board games
-Ping pong
-Boat Tour
-Recicling maze
-Jungle maze
-Complimentary cookies
-Beach sports
-Ginger bread house decoration at kids club-Foam Party Terraza Lawn: Kids also want to have fun and kids buffet with live DJ.
-Movie
-Socks War
-Iron Kid
-Jenga
-H2O Olympics at pool
-Happy nature walk
-Paper flowers
-Sand castle competition
-Board games
-Ping pong
-Boat Tour
-Recicling maze
-Jungle maze
-Complimentary cookies
-Beach sports
-Ginger bread house decoration at kids club - Dancing
- Direct access to a beach
Beach is reached via a pathway across the mangrove and gentle dunes - a pleasant stroll or ride from the main resort building and just steps from the beachfront casitas.
- Fitness center on-site †
-Willow Stream Spa
-Stretching
-Sun Salutation Yoga
-Bootcamp
-Core Workout
-Cardio Salsa
-Aqua Yoga
-Vinyasa Yoga
-Beginners Yoga - Golf †
Nature created the serenity of the tropical forest and the power of the mesmerizing sea. Greg Norman modeled nature’s gifts into 18 championship holes, and a golf story to live over and over again. El Camaleón Mayakoba hosts the Mayakoba Golf Classic every year, an official PGA Tour event.
Play where the PGA Tour professionals play! Book your tee time and enjoy exclusive rates for guests staying at Fairmont Mayakoba.
Transportation provided on a complimentary basis from our main lobby to El Camaleón.
- Hot tub1 Indoor Hot Tub
- Non-Motorized Water Sports †Diving, snorkeling, kayaking, sailing, and fishing
- PoolThere are five swimming pools throughout the property including a 10,000 square foot free-form pool and waterslide, a children's play pool, and an adults-only infinity edge pool overlooking the lagoon.
- Sauna †
- Spa †
Willow Stream is energy for life. We guide our guests on an energy journey to recover their body and balance. When nature joins forces with a human touch in a luxurious but lighthearted atmosphere, energy expands. This connection reminds us to keep personal harmony – an internal balance of mind and body.
Willow Stream Spa offers treatments based on local tradition and flora, ranging from signature experiences to uniquely Mayan legends featuring local herbs, essential oils, and extracts. The healing touches of our Willow Stream experience will guide you to renewing your energy.
- Teen programs †
-Sand castle competition
-Board games
-Boat Tour
-Ping pong
-Beach volleyball
- Tennis court
- Water activities †-Catamaran Guided Tour
-Beach Soccer Tournament
-Beach Volleyball Tournament
-Use of Kayaks, stand up paddle boards, sand toys and boogie Boards
-Coral Reef Snorkel
-Kite Surf
-Getaway picnic
-Van Dutch Yacht
- Playa Del Carmen
- Xcaret
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8472 reviews
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Jan 19, 2026Wonderful relaxing stay at the Fairmont
Just back from 5 days at the Fairmont, and what a wonderful vacation. We had a bungalow on the beach, and it was fantastic. Irene and Sophia, our concierges, were amazing, taking care of all the details for us. I just wish I could bring them home with me! The choice of restaurants is great, from super casual to fine dining, but it is the staff that makes the difference in this wonderful hotel. Definitely 5-star rating!
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Jan 18, 2026Great Property. Terrible Service. Indifferent Staff.
Fairmont Mayakoba is a beautiful property - that lacks empathy. We have stayed in some of the best resorts across the world and have never encountered the indifference that we did at the Fairmont. We stayed for 5 nights on a breakfast included package. One of the days we had to leave the resort by 645am for a day long trip. The hotel's breakfast starts at 7am. I had spoken to the night-manager to request if we can come by early and take a croissant to-go as we head out and she had agreed. The next day when we went in to breakfast at 645am. The breakfast spread had already been laid out (see attached pic). Pamela Cuevas was the manager in charge. Pamela refused to let us touch the breakfast - all because we were a few minutes early. She insisted that she could not let us touch the breakfast before 7am. Despite requesting her that we would head out directly and that she would not even have to serve us, and despite having paid for breakfast - she insisted that she could not let us near the breakfast until 7am! My husband is diabetic who had to have his food and this rigidity was painful to experience. We have stayed in several of the best resorts across the world and something as trivial as this would not be an issue at all. Staff like Pamela require training in empathy and hospitality.
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Jan 17, 2026Good with some aspects it could do without and do better in
The resort is quite spectacular in terms of its setting and layout. While there are many pros, there are also some cons, pretty strong ones as noted below --Very friendly and attentive service at all stages except very disappintingly at the lobby front desk, where staff tends to be business-like to borderline rude and unyielding to requests of any kind - a fellow guest wanted a late check out, which was summarily denied despite what seemed like a half-empty resort. -- Breakfast is superb with an incredible selection of fruits, Mexican choices, and of course a custom omelette and a host of other great offerings. However, the food at Bassano restaurant is unworthy of such a fine place. The pastas were flavorless and sub-par, and would not have passed muster in any major US metropolitan city's Italian restaurants - Rooms are well designed, particularly the villas, but have RIDICULOUSLY thin walls. You can hear EVERYTHING in the next room and the villa below!!! Further, the quality of the construction is not great as some of the slats on the sliding doors leading to the terrace had cracked with the door coming off its railing. The noise was the worst - highly annoying and disruptive! -- The resort has plenty of bicycles to move around, besides a constant flow of golf carts staffed by very friendly drivers willing to take you pretty much anywhere, almost all the time! - Did not use the SPA, but the fitness center is excellent with every possible piece of equipment one could ask for.
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Jan 17, 2026
Gaia is a delightful experience
I had an amazing experience at Gaia. The food was fresh, flavorful, and beautifully presented—especially the grilled octopus and the seared tuna, which were outstanding. What truly made the evening special, though, was the service. Our waiter, Roberto, did a fantastic job. He was attentive without being intrusive, knowledgeable about the menu, and gave excellent recommendations. He made sure everything was perfect from start to finish and always checked in with a genuine smile. Thanks to his professionalism and warmth, the entire meal felt relaxed and enjoyable. Great food paired with exceptional service made this a memorable visit. I’ll definitely be coming back—and I hope Roberto is working when I do.
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Jan 17, 2026
Really awesome resort family friendly
Butlers were great and everyone teas super friendly. High quality service with great golf. The penthouse and pool and jacuzzi were a great addition
- Advisory***Important Information For Our Guests*** Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- AdvisoryThe state of Quintana Roo will be charging a government fee of $1.90 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Resort fee: $38.00 USD (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Hotel Deposit Requirements - A credit card imprint and photo I.D. will be required at check-in for telephone and incidental charges.
Hotel Spring Break Policy - Information is not available at this time. Contact the hotel for current policies.
Transfer Policy - A price may display when children stay free, if your vacation includes transfers to your hotel.Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Resort Fee Inclusions:
• High-speed internet Access
• Valet Parking (1 vehicle per room)
• Guided catamaran tour
• On-property birdwatching boat tour
• $20 Credit for Sweet Spot per room per stay
• $25 Credit to Sports Activities (Yoga, Fitness Classes, TRX Classes) per room per stay
• $40 spa treatments credit per room per stay
• Beach volleyball, beach games, and competitions
• 24/7 on-property transportation via chauffeured golf carts
• Use of sea kayaks, stand-up paddleboards, traditional snorkeling masks, boogie boards, beach balls, and sand toys
• Access to the Discovery Club for children ages 5-11 from 10:00 am to 1:00 pm or supervised game room from 2:00 pm to 5:00 pm
• Use of bicycles throughout the resort. Transportation to El Pueblito, El Camaleon, and other Mayakoba resorts.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in. - Pet Policy : Pets Not Allowed