Two distinct experiences in beachside luxury, all within one award-winning resort – this is the AAA Four Diamond El Dorado Seaside Suites. This stunning, adults-only paradise located on Kantenah Bay is divided into two distinct sections, Palms and Infinity, each offering a unique experience in Mexican hospitality.
Escape to pure tranquility at the Palms, El Dorado Seaside Suites’ original section. The Palms features intimate accommodations, authentic Mexican architecture, lush vegetation, and serene coconut plantations.
Or choose to spend your stay in the excitement of Infinity, the resort’s latest addition, and the center of activity. This all-oceanfront, brand new building features swim-up suites connecting to the main pool and balcony pools on every single floor.
The resort offers endless opportunities for both relaxation and adventure. Explore the crystal-clear waters of one of the most beautiful beaches in the world, a wide array of incredible new restaurants and bars, one of the largest spas in the Riviera Maya, and an expansive open-air Sky Terrace for weddings and private events. Let yourself be pampered in ultimate bliss as our personal concierge, beach butlers, and pool butlers take care of your every request. Escape just minutes away to discover the Mayan ruins and natural wonders of Tulum and Playa del Carmen. Experience for yourself why El Dorado Seaside Suites is a AAA Four Diamond award-winning experience in beachfront luxury, holding Condé Nast Traveler’s title of Top 30 Best Resorts in Cancun & the Yucatan.

 

Location

Cancun International Airport (CUN) : 53 miles
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 2023
Suites: 188

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Guests at the El Dorado Seaside Suites have full exchange privileges at the El Dorado Seaside Palms. Note, for access to Hidden Beach guests must obtain a day pass.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 6176 reviews
  • 1.0 star tripadvisor rating
    Terrible experience go elsewhere

    1. Lost our luggage. After hours of waiting and no communication my husband went to the main lobby and found our luggage. He brought it back himself. 2. At 430am a worker banged on our door for 15 mins. My husband went out there no one was there and then saw a room service worker there. He asked why he was banging on our door and the worker responded someone lost their room key and gave our room number. This was reported and all it was said to me was "this is strange." 3. We were not aware this was a low key resort and if it was in the Expedia description we would not have booked. We were bored at night and waiting until 9pm for live music with nothing in between is incredibly boring. 4. Our transportation left us leaving us stranded and having to pay a hefty fee for a cab to the airport. We were a few mins late to our scheduled pick up but when we arrived transportation was there and confirmed we arrived. We were told we needed to check out and did. While checking out no one told they would be leaving until we were done and were told they left us. After about an hour of going back and forth with the lomas staff and front end manager as well as Expedia. The front end manager lied saying our transportation was through Expedia. We called Expedia which confirmed the shuttle is an amenity from the hotel and attempted to book us transportation but nothing was available. Lomas staff tried to find someone to pick is up and said no one was available m the front end manager continued to blame us for transportation leaving and did not offer an apology or a resolution. This is not how you conduct proper and satisfactory customer service. If we would of got to the lobby and transportation left then it would of been on us however they were still there and confirmed we were there too! 5. I emailed their guest services which responded with how they will learn from the experience and offering not reimbursement for our cab fare! Communication at this resort is poor to say the least. I will not be returning and will be posting our review everywhere.

    Jun 17, 2024
  • 1.0 star tripadvisor rating
    Missing Gold jwelary worth $10,000

    went with my 15 friends to celebrate my 40th birthday. my gold necklace is missing from the room. and they are not taking any action and not helped me to look for it. one of my friend is also missing whole set of LV gold jwelary (necklace, earing, Braclet) is missing from the safe box. and resort is not taklen any action about this seriously. we lost total $10,000 worth gold jwelary. and they act like its nothing. do not recomed this place. they are thief.

    Jun 11, 2024
  • 5.0 star tripadvisor rating
    Terrific resort and Fantastic staff and people

    We stayed at Eldorado Seaside Suites in May 2024. Edith, Lesley and Ivan were our butlers and did a fantastic job. They took excellent care of us and made sure we had everything we needed. The following servers and bartenders were terrific, took excellent care of us and were so very nice. Heriberto always greeted us with a big smile and hug, he took excellent care of us. Others, Emmanuel, Wilbert, Arturo, Jose, Lorenzo, Janet, Alissa, Lurdy, Lizbeth, Juan, Alexandro, Rodrico, Carina, Rosa, Aue, Elli, Cuisa, Maria, Janet, Esteban, Zandro, Miron all took excellent care of us (I hope I haven’t forgotten anyone). They are all exceptional, made us feel great, always greeted us warmly, were very pleasant and just terrific. At the spa, Antonio who was on the beach set us up with our first massage, was very pleasant and worked very hard. Gabrielle (Gabriela) and Jessie (Yesenia) who did our massages, also my husband had an different person on our last massage because Jesse had a day off were absolutely fantastic, gave great massages, took their time to make sure we had an excellent experience. Also Maro and Yani and everyone at the spa did an outstanding job, were just terrific. We had our candellight dinner in our room on our balcony, and Gaspar and Zandra Miron took excellent care of us and did an outstanding job. Augutin was our house keeper most our stay and he always did a fantastic job and went far beyond all of our needs. I want to give a special review on Gaudalope, the hostess. She always greeted us with a smile and very warm reception. She tried very hard to remember our room number and food allergy. She is a very special person, so warm, friendly, nice, beautiful smile, just a really terrific lady. We always enjoyed seeing her.

    Jun 10, 2024
  • 5.0 star tripadvisor rating
    Best holiday ever! Can’t wait to return

    Amazing hotel. Stayed here for our honeymoon in may 2023. The food was incredible, the entertainment was amazing and the staff were all so helpful and the entertainment staff were great fun. Carlos, Maria, Abraham and Luis were all so fun and great at their jobs. The rooms were lovely, the jacuzzi in the room was great! We ate in all the A la carte restaurants and they were amazing, our favourite was the Asian restaurant. The room service was delicious! The Mexican night on the beach was great. There are lots of cool things around the hotel such as swings in the sea and around resort. The sea is unbelievable and is definitely the nicest I’ve ever swam in, the staff also work hard to clear the seaweed during seaweed season. The pools were all lovely and 10/10 holiday everything about it was perfect.

    Jun 10, 2024
  • 4.0 star tripadvisor rating
    Beautiful resort but wish the food was better

    I came here for my honeymoon at the end of May. I want to give this place a 5 star rating because the resort is absolutely stunning and the staff are fantastic and hard working and always smiling and joking around. From the moment you walk into the main lobby, all the way to the day you leave the resort it beautiful. There are many lovely spots to just hang out and enjoy the ocean views. My wife and I were blown away by the view from our room that had both a private pool and view of the ocean. As stated before the staff were always friendly and they do great work. The reason I would probably not come back is the food. The quality of the food is about on par with old country buffet. It's tough to find something tasty in the morning and for lunch. The restaurants available in the evening are better, the Klay Talay restaurant was especially good, but for the most part still pretty mediocre at best. I often was skipping both breakfast and lunch and just hoping to go to an early dinner. My wife and I attempted to go to the nearby town Playa Del Carmen to get authentic Mexican food, but the resort did not offer any shuttles to downtown. A taxi was expected to be about $50-$60 each way to go to town. When I stayed in Cabo the food situation was about the same with the exception that the resort allowed outside vendors to come into the resort and make tacos from foot carts for those of us that wanted them, and that resort also offered shuttles every 30 minutes to/from downtown. If the resort made improvements to the food and wanted to offer me a discount to come back, I would be willing to try it again and I would be happy to update my review. P.S. The air conditioning is amazing and my wife loved the ceviche they served at the Driftwood.

    Jun 04, 2024