Located in Kantenah Bay  El Dorado Seaside Palms. The Palms is the El Dorado Seaside’s original section, it is a romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked away amid coconut palms. Just minutes away, there are opportunities to discover one of the largest reefs in the Riviera Maya,archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches,and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.


Cancun International Airport (CUN) : 53 miles
Cancun International Airport (CUN) : 53 miles

Property Information

Year Built: 1994
Last Renovation: 2016
Suites: 380


Resort Details


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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Guests at the El Dorado Seaside Palms have full exchange privileges at the El Dorado Seaside Suites. Note, for access to Hidden Beach guests must obtain a day pass.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13965 reviews
  • 4.0 star tripadvisor rating
    Lovely staff and resort but food needs improvement for dietary needs

    Second time at el dorado. The staff are all lovely. Sadly we've had terrible weather this week but the entertainment staff always try to get us involved and cheer people up - we did a walk and talk with Maria, Volleyball with Maria and Benjamin, Aqua Fit with Adrina and Jesus and the other team members Carlos and Luis. Benjamin in particular always says hello and remembers our names. Lovely crew! However, the allergy labelling in the buffet restaurants is dangerous - it is incorrect and I almost ate two things with nuts on as they were labelled as but free. Someone needs to review everything and make sure it's accurate before someone has a really dangerous reaction. There is also barely anything for vegetarians to eat. Breakfast is better but dinner was really poor. It's really not hard to make vegetarian options that aren't just boiled cabbage or mushrooms (for real). If you eat meat and have no allergies, it's great.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Best honeymoon ever!!!!!!!

    This Holiday has been excellent. The staff are wonderful, The resort is clean and tidy and beautiful. The food is amazing . Special thanks to Entertainment team: Luis, Benjamin, Jesus, Maria, Puga, Alexandro And at the other side thanks to Luana and Alejandro. They made our honneymoon so fun! They are warm and friendly and we love that they remember our names. The resort was beautiful and would love to come back again soon.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Amazing resort, staff and facilities second to none. Entertainment team are outstanding

    The resort is amazing and this mainly comes from the staff - no matter where you go everyone smiles and says “hola”. Everyone is happy and friendly, they offer so much help from the most simple interactions. The facilities and grounds are immaculately kept, the staff clearly work hard to keep the place so presentable. The food has always been excellent and so much choice across the resort in buffet style restaurants as more traditional seated restaurants. The activities during the day helped break up the relaxing by the pool and the entertainment team are always fun, happy and make all the activities worth doing. Entertainment team: Luis, Benjamin, Jesus, Maria, Puga, Alexandro And at the other side thanks to Luana and Alejandro

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Mexican Honeymoon

    We stayed here for our honeymoon and thought it was brilliant! We had concerns about the whole TUI situation but they were quickly resolved when we arrived and loved every minute! The TUI entertainment team were excellent including Luis, Alexandro, Luana, Benjamin just to name a few. They were excellent!! The rooms were good too, they were abit aged however they were cleaned twice daily and even had a little surprise as it was our honeymoon. We had treatments at the spa and this was excellent too and quite good value when compared to the UK. Pretty much all of the food is bang on, Klay Talay and Mia Casa being the best. I’d probably give the Gourmet Pub a miss though. The resort itself is lovely and very well kept, you can even go for a 5k run if you are so inclined (we did). Plus the wildlife onsite is brilliant too! Every single member of staff on the catering side is brilliant too but special mention to Daniel as he was amazing!! Overall, we’d definitely recommend this resort to anyone wanting to go to Mexico.

    Jun 18, 2024
  • 5.0 star tripadvisor rating
    Wonderful 1-week stay at El Dorado Seaside

    Our stay at El Dorado Seaside was everything we needed for a relaxing yet entertaining getaway! Our suite was cleaned well everyday, although we were not informed that a secondary clean occurred in the evenings and were surprised to find that our bed was remade after coming back from dinner. If you do not want your room cleaned again in the evening, make sure to add the "do not disturb" sign back on your door after the first cleaning. The food and buffet at Arricifes were great for all meals, as well as the Seaside Market. We were disappointed that the reservation only Mexican restaurant was closed, but it is due to it being off season. There were plenty of activities everyday in the resort such as a ceviche challenge, beach volleyball, fauna lessons and yoga. Seaside has a great selection of exercise and fitness programs led by Adriana and Jesus. Adriana has great experience and educated in yoga, pilates and lifting and you will be in great hands taking her classes. Carlos at the Lomas travel desk was incredibly helpful with sorting out our shuttle for getting back to the airport. He was a delight to chat with. We loved our time at Cotorros Bar and went there everyday after breakfast and yoga! It has a great pool for swimming lengths, with beach beds right at the poolside. Many espresso martinis were had! The bar was quiet with swings, and the bartenders Luisa and Janett were very fun and attentive. A variety of events also happen at the bar. The entertainment team at El Dorado is first class! Luis, Benjamin, Jesus, Alexandro, Maria, Luana, Puga and Alejandro are all very fun, attentive and will make sure everyone is having the best time. Highly recommend going to all the activities they host throughout the week and getting to know them. Make sure to also attend the live music and nighttime activities. I can't wait to come visit next time!

    Jun 17, 2024