What We Love
- The resort boasts a 76,000 sq. ft. state-of-the-art hydroponic greenhouse so most of the dishes are created with fresh, local and sustainable products.
- This adults-only escape haven allows for the best romantic getaway with no kids in sight.
- Head to the Culinary Theatre for the resort’s monthly culinary series where food and wine become the main attraction in a delectable performance.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is only 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen and 30 minutes away from golf courses and stunning natural cenotes.
- The resort’s Gourmet Inclusive® Experience has dietary accommodations for guests with allergies or vegan, vegetarian and gluten-free diets.
- All meals and snacks A la carte
- Unlimited local alcoholic beverages and soft drinks
- 24-hour room service food and drink
- Taxes and gratuities for all plan inclusions
LocationRiviera Maya - Beach
General Policies & Fine Print
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Customer Ratings & Reviews
TripAdvisor Traveler Rating14527 reviews
El Dorado Royale
We enjoyed our vacation second time here. Shout outs to Haxby (bike tour and Spanish lessons), Alma, Esmeralda (Bonzana horses), Mavili, Andrea, Juan (Health Bar), Manuel (Sante Fe), Jose (archery) and Pablo (guitarist).
Coronacation 2020- Exotic Travel
Decided to take a trip to our FAVORITE RESORT in Cancun, once travel bans were lifted! We stayed in the Presidential Villa-Tulum for the first time, as we usually stay in the Casitas! WOW. What an incredible experience, with top-notch service and care from our two butlers, Alondra and Yalma. Each of these spectacular women made our stay unforgettable. Their attention to detail and attentive nature made our stay comfortable and beyond expectation. 100% recommend exotic travel and EDR/EDCR, for the opportunity to meet such incredible people such as Yalma and Alondra.
The staff at El Dorado Royale and Casitas really take the time to make sure guests are enjoying their time. This was our 7th trip, and we will definitely return. Both our concierge Alejandro and Emiliano made sure to ask us daily if we needed anything and thanked us for visiting. Our butlers Ivan and Berenice made sure to check in with us many times a day. The staff at restaurants were very friendly. The shuttle drivers stopped to offer us rides whenever they went past us- Julien even sang to us (great singing voice!). The pool bartender Jonathan learned what my husband's favorite drink was and offered that every time. Finally, this experience had a personal touch that we REALLY appreciated- Hugo did Zumba classes with us many times after we asked him if the classes were still being offered. This staff at this resort makes sure that guests feel like family and have an outstanding experience.
Nothing but WONDERFUL
I have nothing but WONDERFUL things to say about this place! The casitas were AMAZING! This place is the CLEANEST place I have ever been! The food is amazing!!! Kampi is one of my most favorite restaurants on property! All of the staff was EXCELLENT! These employees work so hard and truly care about your stay. Our server Ramon at Kampi was FANTASTICO! I will be back here time and time again! Ramon was wonderful, so attentive and nice! I LOVE this place! We have traveled to Disney, and other places in the US And nothing compares!!
Was there 2nd week of July place was great only reason not getting a 5 star rating was because they lied to us .. we talked to the resort day before we arrived they assured us Royale was 100% open we get there and it’s 100% closed.. they upgraded us to casitas and made it sound so great then they stick us up on the 2nd floor .. we payed for a bottom swim up which we did not get!! I understand things are diff with what’s going on but they should of been up front with us so we knew what was going on, instead of lying about it to make sure people don’t cancel! If they had been upfront it would have all been good!! On a better not we still had a great time and definitely would return!! Also Paloma who was our maid was fantastic! And Edgar down at the only beach bar that was open at night was best bartender on that property!! Very attentive very good making drinks and making sure we were taking care of!! Felix and the pool bar building 32 was awesome as well!!