Experience at nine elegant a la carte restaurants and four corners. Every meal is prepared to perfection. Chill out at the Bellinis Bar, which serves a variety of Bellinis in a contemporary lounge ambiance. During the day, enjoy premium cocktails, refreshing beverages, and snacks at the swim-up bars. Venture a few steps down the beach to enjoy access to neighboring sister properties, El Dorado Casitas Royale and Generations Riviera Maya.
Rest your head in one of the luxurious suites. Accommodations range from spacious garden-view suites to extravagant swim-up suites. Every suite includes a  relaxing hot tub, a daybed on the balcony, and 24-hour room service. Look out onto the beautiful blue sea and lush tropical gardens and just relax. There are no worries here.

Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and personalize concierge service. Guests staying at El Dorado Royale can venture a few steps down the beach to enjoy access to neighboring sister properties, El Dorado Casitas Royale and Generations Riviera Maya.

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 20 miles

Property Information

Year Built: 2000
Floors: 3
Total available rooms and suites: 476

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
Minimum Guest Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 13965 reviews
  • 5.0 star tripadvisor rating
    The staff makes the experience!

    The El Dorado is a special place. We recently returned for the first time in six years and were anxious to see how COVID and the hurricanes changed the place. While we miss the pier and JoJos terribly, we were happy to see that the place really has only gotten better! The grounds are immaculate, staff so kind and considerate, and the food is incredible. My husband is allergic to gluten and everyone was incredibly accommodating. Not a single meal went by without him being catered to so he could eat food just as delicious as everyone else’s. Mari and Luz were hostesses at Cocatal and Kick Bar, and they remembered us every time they saw us. Our butlers David and Hugo, along with Adrian from the concierge office, took care of our every need. Using WhatsApp to communicate with them is an amazing enhancement! Never did we wait more than 15 minutes for something, whether it was a bucket of ice or help opening our safe. It truly was hard to say goodbye to these amazing people who took such good care of us, as if we were their own family/friends. We love the Spot pool because it’s quiet and tucked away. Noe and Julio were bartending at the Spot pool and they took great care of us every day. Isaac, Fernando, and Jorge from Lomas Travel ensured that our time getting to and from the resort was smooth and pleasant. 10/10 trip, can’t wait for the next one!

    Jun 13, 2024
  • 2.0 star tripadvisor rating
    Not luxury

    This is the first 5* star hotel I’ve been to that does not give you champagne, not even on arrival. Paid for all inclusive but that’s not what you receive. Constantly trying to charge you extra. This is also the first hotel that won’t provide you with a universal charger once again they wanted extra money. The hotel was pretty but the smell ruined the whole trip. The food was mediocre, once again was pretty but bland. The country has too many daily charges and fines. I would not return to Mexico. My bag was stolen on an excursion and never recovered either. My your looking for a luxury hotel don’t go to this one.

    Jun 09, 2024
  • 5.0 star tripadvisor rating
    Wedding Group at El Dorado Royale

    We already wish we were back at El Dorado Royale with our friends and family!! We visited 5/14 - 5/20 and brought our loved ones with us for our wedding. Although we held our actual wedding offsite, our room block was at Royale and we held our rehearsal dinner and welcome party also on the property (at Generations). All of our guests cannot stop raving about the experience - the pools were so much fun, the food was amazing considering it was all inclusive, the staff were all so friendly, the grounds were beautiful and well-kept...the list can go on! We cannot wait to go back; maybe we'll have an annual "vow renewal" aka an annual friends and family trip! If you are getting married there or really holding any event, I cannot recommend Miriam (Groups and Convention Manager) enough. I want to be friends with her forever she is just so kind, amazing at her job, and truly cares about her guests. She coordinated our rehearsal dinner and welcome party seamlessly. She worked with the budget we had, providing multiple options and never pressuring us to do/not do something. We brought decorations from home for our welcome party and I did not realize how much me + my family collectively brought until it was all in one room and I was assembling it for Miriam to take and set up. She was so understanding, sweet and even excited about the decorations. She and another amazing woman (I sadly cannot remember her name) both teamed up to set our disco welcome party up. All of our guests were blown away with the resort, and the venue (Generations pier).

    Jun 07, 2024
  • 3.0 star tripadvisor rating
    Goodbye EDR

    Good bye EDR! This is my last trip to a once thriving and beautiful resort. The split from Karisma has really taken a toll on the hotel. Occupancy is low and there is a malaise from many of the overspread staff who were once known for the response ‘excellente’! While still beautiful—the maintenance is not what it once was. Restaurants are closed on alternate days and the food quality varies a lot based on location and day. Hopefully, they survive their current situation.

    Jun 06, 2024
  • 5.0 star tripadvisor rating
    Relaxed atmosphere and great service

    Absolutely love EDR! The service and food are great! I felt very pampered and taken care of during the entire stay. Our butler, Hugo, was fantastic! Noel, the swim up bartender at the Spot Pool, makes excellent drinks. The Martini Bar is fabulous; you just have to go in and try a martini - I favor the chocolate martini but have also liked many others. Our favorite server had to be Jonathon at Jade restaurant. Italia Villa, Italia Casita, Santa Fe Grill, and Jade were our favorite dinners. We return to EDR every other year for vacation. We love the atmosphere, the food, great service, and chill vibe. The new, more inclusive, Catamaran snorkel option at Maroma was amazing. LOVED it! And at no extra cost.

    Jun 05, 2024