What We Love

  • The artistically designed Casitas suites carry a "paradise-within-paradise" styling, producing an unforgettable romantic ambiance for you and that special someone.

Things to Know

  • El Dorado Casitas Royale is the best way to experience true luxury.  Featuring expansive rooms and top-of-the-line amenities, you can create your very own private retreat.
  • The El Dorado Royale is only a short walk away.
At El Dorado Casitas Royale, you can soak in the AAA Four Diamond luxury in the lush, secluded section of expansive island paradise. Located along the shores of the beautiful Playa del Carmen, this resort has been voted one of Conde Nast Traveler Readers' "Top 100 Hotels in the World."  Our adult-only retreat offers an unparalleled luxurious experience that caters to your every need from the first the moment you step into the property.

Stroll hand in hand with your sweetheart along the resort's secluded sands or get the wedding party together for a swim in the resort's natural, saltwater pool. Looking to achieve the perfect bronze for your wedding? Surrender to the sizzling Mexican sun on a lounger or slide into one of the resort's 12 freshwater pools and make your way to a swim-up bar for a cocktail. Since there are 11 in-pool bars, the chances are good you won't have to float very far.

Eight gourmet restaurants and snack bars tempt your taste buds with selections like the lobster lasagna from five-star D'Italia, fondue with a view from La Fondue and the Pacific Rim cuisine of Kampai. For a unique show with your meal, head to Fuentes-Culinary Theatre, where flat-screens give guests an inside view of the work of Michelin-trained chefs. When twilight beckons, grab your honeymoon-heartthrob and nestle into a swinging chair with a drink for live music at Las Guacamayas, or sip premium martinis at the stylish Martini Bar. If you're looking for more, there's always a 20-minute cab ride to the heart of Cancun's nightlife.

Before tying the knot at the resort's stunning, beachfront wedding chapel, do away with any pre-vow jitters with a body scrub and a beachfront sky massage in a palapa overlooking the Caribbean. While you're there, take a lesson from the pros, who'll teach you how to give your spouse-to-be a massage when you get back to your Infinity Pool Swim-up Casita Suite. The suite has a private plunge pool that leads to the lazy river, a jetted tub and exclusive perks; we wouldn't blame you if you never left your room. But when you do, be assured paradise is waiting.

This hotel is All-Inclusive
Features include:

  • All meals and snacks a la carte
  • Unlimited local alcoholic beverages and soft drinks
  • 24-hour room service food and drink
  • Taxes and gratuities for all plan inclusions

Location

Riviera Maya - Beach
Cancun, Mexico (CUN) : 30 miles

Property Information

Year Built: 2007
Floors: 3
Total rooms and suites: 205

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Resort Details

Dining

You don’t have to go far for delicious food and drinks, these options have you covered.
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Amenities

Treat yourself to everything that this resort has to offer and more.
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Activities

Whether a land lover or a water sports fanatic, you’ll always have something fun to do.
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Hotel Advisories

Advisory Important Note: Although the hotel offers over a mile of sandy white beach, some of the area is not swimmable due to protected coral. There is a swimmable area and also a unique natural saltwater pool on property.
Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 7763 reviews
  • 5.0 star tripadvisor rating
    Never Disappoints!

    This was our third time at El Dorado, and second time at the Casitas. We love it so much that we became members last year! We have a couple that we met there the first time we were there 4yrs ago and since have become some of our closest friends! The week started with our arrival with Lomas who picked us up from the airport, then to meet up with Franco and Fabio who brought us champagne and made sure everything in our room in Casitas 3200 was everything we dreamed it could be! The outdoor shower and swim out pool from our room on the main level are our favorite parts of the room which is so beautiful! Our butlers Manuel and Alexis were AMAZING! Anything we could ever need, they made sure that we had it from reservations for dinner, massage appointments to after dinner shots left in our room at the end of the night. We had Kat and Gabby last year as our butlers and they took care of us this time even though they didn't have to! In the mornings we would get coffee, fruit and fresh warm pastries delivered to our room, then sit on our little patio and take in the sunrise. We did have to go and put books on our chairs around the pool or on a Bali bed, but it wasn't a big deal. The 32 pool bar tenders were fantastic also! Not only did Luis, Eduardo, and Jonathan make sure we were taken care of at the pool and on the beach with drinks, they would bring us little sandwiches before lunch and get our ice cream orders after lunch and bring it to us! We felt SO spoiled always! they make sure we were Our favorite breakfast place is Santa Fe. They have amazing breakfast burritos, mimosas and we LOVE Jose who was our server there and at the restaurant at the 32 pool. HIs energy was so positive and fun! At lunch we would eat at the 32 pool and Vicki is the cook there. Everything that she cooks is absolutely out of this world! The Palms restaurant is wonderful for lunch also! It is right on the beautiful turquoise water and we would have Gjarmo as our server who was wonderful also! We went to the members dinner at El Fuentes with a dinner show and a wine pairing dinner with entertainment that followed dinner! The food, the wine pairing and our server Carlos were out of this world! We had dinner at many of the restaurants, but our favorite experience was with Silvario at Di Italia. The food there was OK, but he made our experience there wonderful! My Husband and I had two couples massages each. One indoor in the spa with Rosa and Samuel and one in the morning outside at the sky beds! listening to the waves and getting a massage in the morning before it got to busy outside was such a relaxing experience! The beach and the water were mesmorising. They do have breakers to stop the waves from coming in and destroying the beaches, but you get used to them and color of the water becomes the focus! I cannot rave more about the service, the food, the rooms and the people that make the whole experience so memorable and magical!

    Apr 02, 2020
  • 5.0 star tripadvisor rating
    Perfect Resort for our Wedding

    My husband and I decided to do a destination wedding, and after searching many resorts we decided upon El Dorado Royale Casitas for the big day. We coordinated our room block through Pamela Gramling from Destination Weddings and she was a rockstar. She was extremely attentive and helped all our guests book their accommodations without any hiccups. On to the resort - the staff here is TOP NOTCH. Our wedding coordinator was Paulina Ortiz and she was so incredibly helpful with every step of the planning! When we arrived, we met our day-of on-site wedding team who were also fantastic! Jazmin Mary and Dorit were so attentive to every detail, and the wedding day ran so smoothly due in large part to this fantastic staff. Our ceremony was at Gazebo 55 on the El Dorado Royale side of the resort. We moved the reception to another beach location at El Dorado Royale called Funetes Gazebo. We had 60 guests at our wedding and it was the perfect size. We had all the rooms in Enclave 25 at Casitas reserved for our group. We were all able to come to our private pool and bar area since we had all the rooms booked by our party. Guests that booked on the El Dorado Royale side of the resort could come to our pool as well. As for restaurants, our favorites were Kampai (Asian and Sushi), D'Italia Villas (Italian), as well as JoJos (more casual outdoor restaurant with Caribbean style food - the Shrimp Ceviche is a must). All in all this was a five star experience at a five star resort.

    Apr 01, 2020
  • 5.0 star tripadvisor rating
    Overall Amazing Experience

    This resort was a dream come true! It was better than we even imagined it could be. The service was superb (we’re talking better than Chick-fil-A), food was great, and the scenery and layout were tops!

    Mar 25, 2020
  • 5.0 star tripadvisor rating
    A fantastic time during a strange world order

    My wife and I are Prestige members but haven’t been to El Dorado Royale for 17 years (our honeymoon.) This year we decided to try Casitas. We arrived on a Saturday and the place was bustling. We got a room in the 32 building, second floor. The room was great and the infinity pool on the 2nd floor was fine as well, getting sunshine in the morning. We had heard that the corner rooms in 30, 31 and 32 were extra special, but when we asked Fabio from Prestige he said they were booked up. Oh, well! Our butlers, Manuel and Alexis, made sure we had everything we needed, including special shots when we arrived at the room each night. The reservations we had made on the Prestige site were all in place. The first three days, I had to make sure to be up by 7 to reserve a beach bed. The beds and the chairs around the pool filled up quickly. The restaurants were all very good. We are at Kampai, D’Italia Casitas and Fuentè the first three nights. All were very good. Kampai was my wife’s favorite, but I probably give D’Italia Casitas the slight nod. Fuentè was members night, which gave us the wine pairings for free. We enjoyed the cooking show that goes on while you eat. The contortionist and women who climb high into the sky were also entertaining. On Tuesday morning, Fabio appeared at our beach bed. He now had availabilities at the corner rooms! We moved to 3001. The room was majestic. A bedroom, a walk in closet, living room, private pool, reserved beach bed (no more days getting up at 7) and a table at the end of a deck near the beach. We were also given the ability to order delivery from any restaurant on the property (well, more on that later.) While we ate at D’Italia Royale the first night, we chose to order in the final three nights. Gaby, Adrianna and Candido (on the others’ days off) all were amazing. They communicated with us via WhatsApp, drove us where we wanted to go and coordinated all our food, drinks and anything else we needed. Adrianna took special care to leave special things in the room each night. As the week progressed, the world impact of Covid-19 crawled into paradise. In addition to own work and home concerns, it became apparent that the population of the resort was dwindling. Some restaurants closed. We felt very sorry for the workers, as their livelihoods were being affected despite the fact Mexico has continued to have very few cases of the virus. Nevertheless, we could see how few people were left. We could see a few restaurants were closing because of the issue. On our last night we planned to order from Wine Kitchen, but for some reason they refused to let Candido bring us food to our room. So we tried another restaurant but they were closed without anyone’s knowledge. Finally after about 2 hours we got some food. It was frustrating, but with all that was going on it was understandable (with the exception of Wine Kitchen’s uncooperative attitude with Candido.) Our memories from this week will always be bittersweet, as we had an amazing room, resort and staff. At the same time this was one trip where we weren’t able to leave the real world behind, and the concerns for our fantastic resort team were all to real as well. Thank you to all at Casitas and Royale, and we hope the world dramas end soon for everyone, including in our home U.S. and in Mexico. We can’t wait to visit again.

    Mar 25, 2020
  • 5.0 star tripadvisor rating
    Honeymoon in Paradise

    Me and my husband have just experienced the most incredible honeymoon here. The staff are wonderful! Maria Jose, Josie, Hugo, Mike and Jose in the entertainment team have incredible enthusiasm, they are so much fun and made our honeymoon extra special!!! The rooms are gorgeous with a spa bath and outdoor shower. The maids are excellent, and the rooms spotless with a nice turndown service. All bar staff and restaurant staff were SO attentive, and the quality of food was sensational! The team in the Italian restaurant in Casitas were extremely attentive, teaching us new Spanish words and gave us excellent food recommendations. On karaoke night in Guacomales bar- the staff went above and beyond to ensure the party was the most fun, nothing was too much to ask! The shows have been great! The Mexican fiesta is unreal! The lassou man was excellent! The Diva show - they were SO talented. The fire and drums show was so entertaining and the talent was brilliant! Can’t fault anything! Loved every moment!! Extra shout out to Maria Jose and Josie <3 they should be promoted!!

    Mar 24, 2020