El Dorado Casitas Royale, a Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9936 reviews

• 

  Perfect relaxation and delivery from the staff

  We recently returned to Eldorado Casitas for another unforgettable week—part of a tradition that now spans over 18 years. What continues to draw us back, year after year, is the exceptional staff. From the maintenance crew to the waiters, bartenders, and especially the butlers, everyone contributes to an experience that feels both luxurious and personal. On this trip, we were joined by two other couples using our membership, and they were equally impressed by the outstanding level of service. Our butlers—Benjamin, Ana, Ximena, and Ruben—once again delivered excellence. Their communication, coordination, and attention to detail ensured that every need was met seamlessly. We never had to ask twice; everything was taken care of. Fabiola provided us with truly memorable dining experiences. Every meal she arranged was beautifully executed, and the wine pairings were spot-on. The Chef’s Table continues to be a culinary highlight—elegant, creative, and consistently top-tier. Aida, working closely with the Exotic Travelers team, was a standout. She not only handled our requests with ease but also engaged us in meaningful conversations and welcomed our feedback with sincerity. We were especially pleased to see that the overall food and beverage quality has noticeably improved, returning to the high standards we remember from years past. After a period of decline, it’s refreshing to see the resort returning to form. It’s also exciting to see room renovations taking place throughout the property. We’re hopeful that these updates will soon extend into the Casitas section as well.

  Jul 14, 2025
• 

  Another Great Vacation!

  We just returned from El Dorado Casitas. My husband and I went with our 2 daughters and their boyfriend's, and everyone had a wonderful time! This is about the 6th time we have stayed at this resort, and it did not disappoint! The weather was perfect, the food was amazing, and the employees were all exceptional! We were in Building 31 and the taco lunch everyday was so good! We have no complaints whatsoever about any of the meals we had and never had a bad one. Kampai is our favorite restaurant, followed by Casitas Italia. We also loved Santa Fe for breakfast. There is not much to complain about, but I just wanted to mention a few things: 1.) I really wish they would have a better qualify of house wine. The Chardonnay and Merlot were the only ones that were half decent but still not great. It would be nice if they upgraded the kind of wine they serve. 2.) I wish there were more cardio equipment at the Fitness Center. They only have 3 treadmills and 2 bikes, so sometimes you had to wait for the equipment. But I loved the cold eucalyptus towels they had there. It was so wonderful after a hard workout. Yes, the beach is not the greatest and the seaweed was a real problem this year, but that certainly is not the resort's fault. Something happened this year and it became a problem everywhere. The workers do their best to get rid of it, but it's an endless battle. We did the day tour to Maroma and it was even worse there. The beach itself is beautiful, but the seaweed is really bad. But again, this is a problem everywhere and beyond the resorts control. All of the employees are amazing at this resort, but I want to mention a few that really stood out for us: First of all, our Butlers, Ruben and Fernando were exceptional. They took such good care of all 6 of us and were very attentive. Every night Ruben would leave a little nightcap and dessert for us which was such a great touch! They really were amazing butlers! Next, Jacob and Emiliano at the Concierge for Building 31 were also amazing. They were always available to help us and made our stay special and always said hello when we passed by. Karla at the check-in lounge made our check-in experience so easy! This was the best check-in experience we have ever had, so thank you! And lastly Mauricio and Soraya in the sales office were so knowledgeable and helpful. They are an asset to this company Again, there was no bad employee. Everyone is hard working and helpful. I'm sorry this review is so long, but there is so much to write about. I really don't know how anyone can not have a great time here. We can't wait to go back next year! Thank you El Dorado!!!

  Jul 08, 2025
• 

  A great experience!

  The resort is gorgeous! The food is excellent. Everywhere you go there are little touches that create an exotic ambiance. The staff are all attentive and friendly. Adrianna was my butler, she is the best!

  Jul 06, 2025
• 

  THERE IS NO BEACH!

  I had such high hopes! The only thing I liked about the resort was the room. Clean, comfy bed, outdoor shower, and private pool. That being said, maid may have swiped some $$ out of my husbands bag. Check in was fine but they didn’t provide any sort of map, just told us to use their app. And the app is TERRIBLE, things are not marked accurately and after 6 days, still could not find all the places to eat. Saw our butler all of one time. Liked the room but you had to climb a flight of wooden stairs to get to the room. Older generations would have problems and there is no elevator Biggest complaint is the beach/ocean. As in, there is no access! There are literally cement barriers lining the ENTIRE property. We walked to the end thinking eventually we could clear them- NOPE! They don’t want you in the ocean because the waves could throw you into one of the cement hunks and kill you. You have to scale a cement border to even access the ocean. They were also in the process of putting up a chain link fence into the water to help control the seaweed. I saw hardly any employees on the resort (felt like a ghost town), all the employees were raking up seaweed. Which by the way, smells like a sewer when it’s collected Be prepared to walk! It was 0.8 miles from our room to the lobby (where the main breakfast buffet is located). There are shuttles…. when you can find one. It’s a good 25 minute wait between them. Time to wait is on digital signs so yeah…. Might as well walk. Casitas is one of three resorts on the property. So the entire property is HUGE and the restaurants are hidden and spaced out. Some of the restaurants are on the generations resort which allows kids. Not the romantic vibe we were going for Food was awful. I have been to MX many times, multiple all inclusive hotels, this place had the worst food by far. All proteins overcooked. Most meals are stews so the meats just over steam/boil. Nothing had flavor or texture. My husband and I lost weight! If you want to sit in the pool and drink, this place is for you. Lots of pools, not a lot of people. No activities, just alcohol. My friend got married here. Things were not set up by the time guests arrived and they forgot flowers for her bouquet. Who does that???? I don’t understand how this resort got such high ratings!

  Jul 06, 2025
• 

  Just OK

  Not as nice as it has been in the past. May have to think seriously if we will return next year. The facility is less lush and well maintained as it has been in the past. The foods are ok, not great. However the addition of the coffee/ice-cream bar was a nice surprise. Shows are just OK, no afterhours bands. If it is a rain day, bring your own games or a good book, there is no where to get these on site.

  Jul 03, 2025