This beachfront, adults-only resort has 14 pools, 13 gourmet restaurants,  18 bars, and 2 spas. At El Dorado Casitas Royale, a Spa Resort you’ll also enjoy a mile of pristine beachfront, 24-hour room service, beach and pool butlers and some of the best-trained chefs, bartenders and servers in the world.

Voted one of Conde Nast Traveler’s Top 100 Hotels, El Dorado Casitas Royale is a private enclave dedicated to providing an even higher level of luxury and personal attention. You’re free to enjoy all of the dazzling amenities, restaurants and activities of neighboring El Dorado Royale and Generations Riviera Maya, but guests of Casitas Royale gain exclusive access to their own private pools and swim-up bars, a host of concierge services, aromatherapy and pillow menus and so much more.

Location

Q. Roo. C.P. 77710, Mexico
Cancun, Mexico (CUN) : 20 miles

Property Information

Year Built: 2000
Floors: 3
Total available rooms and suites: 203

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Resort Details

Amenities

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Activities

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 9821 reviews
  • 1.0 star tripadvisor rating
    You've Been Warned

    WARNING!!! I have finally had the erroneous charges that El Dorado Royale charged to my room, and FORCED me to charge to my credit under the threat of detainment, removed from my credit card. The concierge at the Casitas, Luis, added charges to my room from outside vendors, and promised vouchers to cover some. In addition to that, we were charged for the use of wave runners that the vendor had to cancel due to high winds. Luis, assured me that the charges had been removed from our room days before checkout. During pre-checkout, the charges for the wave runners were still there, and we were told that only Luis could remove the charges and honor the vouchers. Luis was nowhere to be found. We spent our last day searching the property for Luis. They "tried" getting him on the radio. They told us that he was at various locations at the resort. Our search started two hours before he was scheduled to get off work. At 7 p.m., they told us he had left for the day. I refused to pay the additional $604.09 that they were trying to charge me. The next day, at 4:30 a.m., we had to do a final check out before leaving for the airport. We received confirmation to board our shuttle to be driven to the airport. Upon reaching the large gates of the property that are secured by armed guards, our driver was told that he had to take us back to the front desk. The guards would not open the gate for us to leave. Once at the desk, the attendant told us that we had to produce a credit card for the charges that were still on our room. I explained the situation, and showed him emails that I had sent to the concierge the day before. I told him that I was not going to pay for services that I did not use, or the cost of the vouchers that they gave us, but would not honor. The attendant told me that he could not let me go until I either produced a credit card or waited for the concierge to arrive to work in a few hours. Our flight was at 6 a.m. I produced my credit card but refused the sign. The attendant told me that I had to sign or he would not let me, my husband or two children leave. Did I mention that there were armed guards on this property? I reluctantly signed and scribbled through with V.C. to indicate that I was under duress. I sent several emails to the company email that I confirmed during my pre-checkout. No one to this day has ever replied. When my credit card company removed the charges, El Dorado Royale replied to the credit card company that I had properly received the services that were being charged. Due to the lie that El Dorado Royale replied with, my credit card company put the charges back on. I then had to send copies of my receipts along with a weather history report to show that winds speeds were upwards or 20 mph that on the day that corresponded with the receipt and for the entire week. I also sent an article that regarding the hazards of jet skiing during winds approaching 9.3 mph. With that proof, the charges have been removed. Aside from the nightmare of the last two days, and months of dealing with erroneous charges, being ignored, and dealing with lies, I had an amazing time. I'll NEVER go back though.

    Jun 13, 2024
  • 1.0 star tripadvisor rating
    Bad Customer Service

    Im so frustrated! At check out we were accidentally charged an extra $500 USD and I've been having a horrible time trying to get it back, even over a month later! Pick somewhere with better customer service! Would NOT recommend this nightmare, we had a fun time but they're doing a terrible job of correcting their mistake and it's been a headache. Feels like we were stolen from.

    Jun 12, 2024
  • 5.0 star tripadvisor rating
    Superior with Challenges

    We attended members week and were so excited to experience it for our first time. We had 4 family members with us. On our third day there my husband shattered his ankle. It was bad enough that he needed surgery. The staff doctor came to our room and helped us through the process and guided us to a reputable hospital. Karen and Hugo were indispensable! They are amazing when things are going well but they really stepped up the game before leaving for the hospital and giving us so much special attention afterward. They arranged a wheelchair for us. The staff all catered to us. Brought us food and checked on us constantly. We had 4 days of navigating an invalid around the resort. Hugo and Karen made sure that our trip was still fabulous even with all the challenges. We love this resort and can't wait to return in July.

    Jun 06, 2024
  • 4.0 star tripadvisor rating
    Different to previous stays.

    This was our third visit to an El Dorado resort; both of the previous were 5 star experiences for every category each and every day. However, despite there having been multiple instances of 5 star quality we experienced several instances where our experience wasn’t as it had been on our two previous visits. There was lack of consistency, so what was exceptional on one day wasn’t repeated on every day. However, on balance this was a lovely vacation in 3216, with so many wonderful employees who seem to be doing their very best. In fairness, every one of our meal-time servers deserves a mention as their actions were always exemplary. Particular thanks to Miguel and Santiago at the Chef’s Table within D’Italia Casitas for making our final night so memorable.

    Jun 05, 2024
  • 2.0 star tripadvisor rating
    Vacation ruined

    I am glad that they apologized for our vacation but we go on one vacation once a year and your hotel ruined it. Even after moving to the casitas we had to wait a good half hour before the shuttles came. to get over the bridges or in the pool you had to go up steps about a foot and a half high. I had knee replacement surgery. And my leg swelled up like crazy from the stairs. We were sleeping with hoddies on in the first room for three days because it was freezing Miserable vacation

    Jun 01, 2024