What We Love

  • The majestic Palancar Reef is only .62 miles from the shoreline.
  • Restaurants, bars and room service are all included as part of the popular all-inclusive plan.
  • Free Wi-Fi is available in the lobby area for all guests. 

Things to Know

  • The resort is located near the northern hotel zone, close to all the action but the perfect place for a quieter family vacation.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The Cozumel Country Club is across the street from the resort and 10 minutes away from the airport and downtown pier.

Escape to an all-inclusive resort on a tropical island! Located in the northern Hotel Zone of Isla Cozumel, El Cozumeleño Beach Resort this family-friendly home away from home facing clear blue waters on the Caribbean against sands so white it’s tough to spot seashells.

All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacay! Make plans for reef snorkeling, diving lessons and certification and dives to see the amazing Palancar Reef. You can also hang out at the resort’s pier or opt for the three-level, free-form activities pool that includes a jetted section and swim-up bar. Grab a spot by the pool while your kids indulge in the mushroom-shaped shower at children’s wading pool or hang at the kid’s club. 

After a full day of adventures, delicious cuisine and entertainment, relax on the balcony or terrace in your oceanfront view room.

All-inclusive features include:

  • Breakfast, lunch, dinner and snacks
  • Unlimited domestic and international brand beverages
  • Free entrance to Mr. Sancho's Beach Club

Location

Beach
Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 5 miles
Cancun, Mexico (CUN)

Property Information

Year Built: 1974
Last Renovation: 2006
Floors: 9
Total rooms: 252

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Resort Details

Dining

The combination of boutique restaurants and bars are the perfect backdrop for mixing and mingling.
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Amenities

A 24-hour front desk, laundry service and public Wi-Fi are just a few of the excellent amenities here.
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Activities

Whether you are looking for a children's pool or a thrilling bike tour, the resort has it covered.
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Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $7.00 US per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
 
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
 
Hotel Spring Break Policy - According to the hotel policies NO GROUPS or individual reservations of SPRING or SUMMER breakers students are allowed.
 
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel. 

General Information - 
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6548 reviews
  • 3.0 star tripadvisor rating
    Very dated resort

    The resort is on a beautiful location. Staff was very friendly. Food was good as far as buffet food goes. Never got boring. We didnt try try the fancy restaurant as you had to dress up for that. Swimming pool was ok. The swim up pool bar sucked. Was kind of smelly. Now for the room. We stayed on the older side of the resort. Room was adequate but the bathroom was horrible. Hadnt been updated in a long time if ever. The resort as a whole is very dated, in desperate need of an upgrade. I dont know what the rooms looked like on the "newer side" but on the older side it wasnt great. Im sure in its prime it was a beautiful resort. But for 700 dollars for food and drink for a family of 4 for 3 days, cant expect to much. Would I stay here again??? Probably not!

    Jun 10, 2020
  • 2.0 star tripadvisor rating
    DANGEROUS FOR SMALL CHILDREN - NO RAILINGS ON UPPER FLOORS/NO LOCKS ON PATIO DOOR

    In the last year I have been to this resort 3x. We have been coming to Cozumel for over 25 years and really love the people and the place. The El Cozumeleno is really a mixed bag but one thing I can say is most of the staff are exceptional & the reason we keep coming back. If you can get this place for $700 - $800 /pp/wk all in, might be worth it. Plus you don't feel bad about taking a taxi to town for some amazing meals & experiences. We were here for New Year's Eve once and it was great! Management and the tour companies should NOT book families with small children on the upper floor rooms on the "old" side. There are only 2 cables strung approximately 16" apart on the balcony. A child could easily fall through. This was the 1st time I brought my grandchildren and luckily my daughter in law noticed the lack of railings on our 5th floor room. The patio door would not lock so we were very concerned about the children's safety. The hotel staff refused to move us that night. It was after 1am when we finally got in to our room and got the kids to bed. The next day we complained to the Manager, the best he offered us was a 2nd floor room, which also had no railings. We refused, requested a refund and began looking for alternate accommodations for the family. He then found us a room on the ground floor. During our short stay on the 5th floor, we were trapped in the tiny elevator 4x, once between floors. Thankfully twice there was staff on it with us. The things we love about the hotel is the staff (most), it's small, quiet, clean, safe, close to the beach & has a dive shop on site. The things we don't love are, it is very dated, the beds are either like boards or broken down and saggy, the check in and check out is a nightmare and the buffet is terrible, unless you have something made fresh (a few in our group actually got sick) . The dining room is much better but you have to line up every day at 7am to make reservations. When we arrived late, there was no where to get the kids a snack, get sheets for the one bed or any services. Everything closes early including house keeping, the buffet and the 1 bar. There is no snack bar and room service never answered their extension the entire week. At the airport it took forever to leave. Our family filled one shuttle but we had to wait & wait. Luckily the hotel is only a short drive from the airport. The hotel is 5km + from town, so a long walk with little kids so we usually took a taxi. While our Air Transat reservation indicated we had to pay a small resort fee in CAD, the hotel charged us 3x the amount in USF. It added about $100 USF to the cost of the trip. After about 2 hours of dealing with the manager, we couldn't connect with the Air Transat Rep, I finally just paid the fee to get checked out. It appeared if you paid the manager, the service level at the front desk improved. The playroom was dated, had a few hazards but was spotless. The rec staff was great!! I was so excited to bring my family to this place I love, but after this last trip, I was so disappointed, I'm not sure we will go back. I do want to give a huge shout out to Gabriel, Karen, Roger, Manny, Angelina and the many others who really make this place special. They were so helpful with the little kids and really looked after my family. THANK YOU!

    May 19, 2020
  • 3.0 star tripadvisor rating
    I bit overrated

    Certainly a beautiful property with all the amenities you'd expect from a Resort Hotel but a few things it just really bothered me. First off, the hotel uses a laundry service that uses unreasonable amounts of perfumed laundry detergent and fabric softener good I couldn't even stay in the room 3 minutes without my skin starting to crawl. I had all the blankets and sheath removed and slept all and comforters. I did this because I know comforters are really washed but two or three times a year. So yeah, yuck. But it was better than wasting thousands of dollars on non-refundable Hotel packages The food wasn't bad but it what really bothered me was have they lied about what kind of fish they were using. One waiter would say that it was sea bass, one waiter would say that it was grouper and so on. When the truth of the matter is it was all that farm-raised Vietnamese swai basa junk. You know, the stuff that tastes like eggs scrambled in mud. Yeah it was attractive on the plate but, that ain't everything. The Mexican Fair wasn't particularly good considering what usually available. Most popular buffet was the American breakfast buffet paid it had your typical American Bread's fruits oh, cold pancakes and waffles. For the pricey places are charging the food on to be spectacular or at least decent. There were lots of water sports available front of the hotel. I chose snorkeling which wasn't good at all but had the token overabundance of surgeonfish and occasional barracuda. Completely uninteresting Sandy Bottom. If I would go back to this area I would probably stay at Playa Del Carmen. At least it has more of an authentic local feel and better choices in restaurants. The beach is far prettier as well albeit rougher surf not appropriate for snorkeling

    May 17, 2020
  • 4.0 star tripadvisor rating
    Love this place!

    Been coming to this hotel for 15 years. Love the snorkling! Needs some upgrading but a great place to relax and enjoy vacation. Price is very reasonable. Close to downtown and airport. Staff is so friendly and helpful! From manager Grabiel to bellhop Fransisco! When you leave you will leave with friends!

    Apr 09, 2020
  • 4.0 star tripadvisor rating
    This hotel will grow on you!

    Perfect for snorkeling as others have noted! Beautiful view with the added interest of cruise ships arriving & departing.This hotel will grow on you; it is smaller than we were used to with fewer restaurants & bars, but no waiting for service. The bonus in this is that the staff goes out of their way to make your stay comfortable. We needed a king bed to elevate an arm after surgery, the always cheerful Barbara came back with the manager who gave us an upgrade to a panarama suite-perfect! The specialty restaurants offer tasty cuisine, beautifully presented, & stagger the number of guests so you don't feel crowded-all waiters pleasant & efficient. Maid service was very good. Alejandro & Roberto- very helpful & with a superb sense of humor-so nice to be able to laugh with someone, isn't it? Many returning guests which speaks volumes. Not a big fancy hotel, but it has much to offer if you relax & go with the flow.

    Apr 08, 2020