El Cozumeleño Beach Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

7572 reviews

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  Old fashioned Mexican Family resort

  Family Fun!! This is an old fashioned family style resort complete with poolside games and mini golf and more. The food is excellent and the staff are friendly and professional. I recommend the dinner at the fine dining restaurant, the waiter Angel was our favorite!

  Apr 26, 2025
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  Family reunion

  This is my fourth time I bend with my wife and another time with the all family and we always have a good time. Al the personal are very nice and always looking forward to help you last time we went with the family and they had a blast the grandkids were happy and they told me the will be out next vacation. That will be el Cozumelenio

  Apr 22, 2025
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  Excellent Service!

  Truly any experience is based out of how you were treated, and how comfortable and safe you felt. At Hotel Cozumeleño, you are treated with respect and many smiles, their rooms are spacious and they have the best ocean view!! The reception was friendly, look out for Santiago, such an amazing person, he gifted us with great service followed with a beautiful smile! Fatima and Santiago made sure we were always good. Federico, Carlos, Manuel, and Angel Eyahir are names that we will never forget, going above and beyond. You ALL made our stay pleasurable and memorable. I wish I could name everyone, but I know you are all looking for reviews of safety and recommendations; Speak with Carlos he will hook you up with any tours, don't go with anyone from the airport offering deals, stick with your hotel to rent a vehicle, bring your family its safe! Remember to have fun and enjoy your time, visit the town which is safe as well. The prices and packages with this hotel are all worth it. They will advise you on everything you must know, and they won't hold back, I was skeptical thinking I could get a better deal, but you don't. Last and not least, yes! Make sure you carry pesos because not all places will give you the rate. Thank you Cozumeleño! For the great memories. Ketty ❤️

  Apr 20, 2025
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  Perfect honeymoon

  We have been to many resorts in Cozumel and it always feels like home coming back here, best value for your money. You can't beat the beach and not to mention the friendly staff, especially Santiago! Always a pleasure. We spent our honeymoon here and it was better than isla mejures and Cancun. Don't sleep on this place because of mixed reviews

  Apr 19, 2025
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  Very Disappointing Resort Stay

  OK, not a good review, first, the report looks nothing like the pictures, the resort is in need of serious renovation. The property is very worn, needs major repairs. When we checked in the front desk staff was NOT friendly at all. They put the wrist band on my wife’s wrist so tight that she asked to have another one put on and they wanted to charge us $10.00 USD. They refused to change it so she was uncomfortable the whole week. Our room had paint all over the fixtures, the bed was so worn out that it was bent like a banana. The shower door was rusted and wasn’t even functional. The show didn’t work and it took 2 days to have it repaired. Once they did we hardly had any water pressure. We asked to move to a different room and we were told NO. On the third day the water was out in the entire reports for 4 hours. We were told by local people that that was the second time in one month that the report lost water. The pools were filthy, they were so murky that you couldn’t even see the bottom of the pool. The were napkins and trash floating in the pool. One pool was empty and the swim up bar pool was closed. The report offered only one beer selection and the liquor was cheap non brand liquor. The food was so bad that we ate out for all our meals except breakfast. You had a choice of a limited buffet or the one dining room. The fountain on the front of the hotel was empty (no water) the fountain in the lobby was empty and not working. Small things like the chess set in the lobby had broken pieces. The entire experience was terrible. If you are looking for a run-down cheap report and you don’t care about the experience, then this I the place. I will never stay here again, and I wouldn’t recommend the report to anyone.

  Apr 19, 2025