These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
** Added value’s are not combinable with same added value’s of other promotions.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3887 reviews
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Jan 05, 2026What a great week with family!
Was such a great week. Rubi from the entertainment staff has the best smile and vibes! Service at the resort was excellent throughout the week. Yoga was excellent and at the most beautiful location. We had a lovely room - it was a junior suite ocean view with two double beds overlooking the golf course. We travelled with our two girls ages 11and 15. This resort didn’t have as much afternoon and evening entertainment as we are used too. We were at this same resort a couple years back and they really have cut down on the amount of evening shows. (Not sure if it was that time of year) It is a smaller resort but we never felt overcrowded The chairs by pool weren’t overly hard to get if you were up by 7:00am. The beach and sand was 10/10. Different than a lot of other resorts - not much beach but the sand is white and when there is no wind the water is incredible. (We had three days of water that looked like turquoise glass) Just incredible. Not a lot of beach to walk - but we did walk to the ferry and go to isle mujeres for a day. Food was excellent at all restaurants. My favourite was the Himitsu. Over all a great week - was thoroughly enjoyed by my entire family.
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Jan 05, 2026Entertainment staff was the highlight
Everyone we met was incredibly nice. The hotel was clean and up-to-date. There were good restaurants, but it would obviously be a better experience if you were a preferred member. We did not go that route and had a some restrictions. Our highlight was zameer on the activities team. There were 10 in our party and we all agreed he was a highlight! He was the best and so patient with the kids! Zeus was also great!
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Jan 05, 2026Lackluster and dissapointing
Just an overall disappointing experience from a Hyatt Dreams resort. I'm not even sure where to start. We had 5 rooms in our group and some were on one side and some on the other, making the two elevator banks being so far apart an inconvenience. And to add on top of that, one of the elevators was out making the wait extra long. While we were there, the adult pool temperature was too cold to enjoy since the heater was out. The kids weren't able to really play in or enjoy the kid area since the sun didn't really get to that area and the water was too cold due to the heater being out. The disappointing part was no one said anything to us or even told us what happened, we found out through word of mouth. The food overall was very underwhelming. We went to pretty much all the restaurants and most of the time the food we were served was already cold. The food options in the World Cafe was pretty much half the normal offering for the all inclusive we've been too. It got to the point where we decided to leave the property for our last dinner as 5 days was too many days. We all paid for the preferred club and we find out the Preferred Club was taken over by the unlimited vacation club people trying to pressure sale us. They sent in 3 managers and seemed like they wouldn't take no for an answer. Then to top it off, my mother in law opened the bathroom door in the women's restroom that was barely lit and the jagged edge of the door ripped off her toe nail and cut her foot. This was next to the dinner service event and they just kept her there next to everyone eating/getting food while someone had my sister in law direct them on how to clean and bandage the wound. We have pictures, we're happy to share. The manager did nothing to make up for it, instead tried to blame her and asked her to sign a waiver. She wasn't able to use the pool for the remainder of our stay and is still recovering. No considerations were given to her, not even giving her a late checkout of 1 PM when she asked. So in summary, poor food, poor hospitality, inconvenient getting from side to side, pool heater was out, injured from poor lighting and jagged door, preferred club was lack luster, and nothing above and beyond (which one would expect from a Hyatt property.) We would NOT visit again.
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Jan 05, 2026I wouldn't stay here again.
This is a very small property. Not meant for families of more than 4. it is a very basic property. Was not impressed at all!
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Jan 05, 2026
It is not very child-friendly for children between 0 and 4 years old.
The Children’s Water Park is located in an area where the sun never reaches it, and the water is freezing. The children did not enjoy it because it was very windy, and there is no way for them to play in any area of the park. The water is not heated, which results in no children using the facilities at any time of the day. The children’s playroom is very dirty, does not have enough toys, the area is poorly maintained, and it is not good in any sense.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.