These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
** Added value’s are not combinable with same added value’s of other promotions.
Guests will receive $200 in Resort Coupons per room, per stay.
Resort Coupons do not hold any cash or commercial value, are not refundable and non-transferable.
Resort Coupons are valid during the original stay and cannot be combined with any other promotion or special offer.
Redemption information will be provided by the hotel at check-in.
Important Notice: This entire offer is based on availability and can be modified or closed out at any time.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3445 reviews
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Jul 10, 2025Wonderful resort with amazing staff!!
The waiter Brian at the pool was amazing! We had him everyday and he was took such good care of us. Benjamin was very accommodating and so kind. Zamir was a so much fun at the surf area.
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Jul 10, 2025
Family friendly resort with great customer service!
Excellent resort, amazing customer service, very clean, lots of good food options. The drinks are a little watery, the buffet is small, and the explorer's club could use more activities and better air conditioning. Otherwise, great resort. Shout out to Antonio from VIP services, Isabella from Coco Cafe, Oscar from the Barracuda Bar, and servers Antonio and Jesus!
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Jul 10, 2025
Best Dreams resort to date!
One of the best Dreams we’ve stayed at. Monserrat started our trip of in the best way at preferred club check in. Alvin & Benjamin were excellent taking care of us at our cabanas. Brian went out of his way everyday to make sure the drinks were flowing and our kiddos were taken care of. We stayed in a master suite corner room and omg was it perfect in every way. Only thing is to plan for evening room service as it can take some time. But in all honesty we can say enough positive things about the resort and the people working here. We are already planning our return trip and are working with clients to offer our recommendations to them as well!
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Jul 09, 2025
We couldn’t recommend Dreams Vista Cancun more! Definitly a to go if staying in Cancun.
My partner and I recently enjoyed a two-week stay at Dreams Vista Cancun, and we truly had the most incredible time. There were so many positives, which is why we’re rating it a 9.4/10. Three things in particular really stood out: 1. The Food & Drinks Without a doubt, the best hotel food we’ve ever had. Every meal was delicious, with plenty of variety and attention to quality. The drinks were equally impressive, with top-shelf options and creative cocktails available throughout the resort. 2. Amenities & Activities The range of activities available was such a pleasant surprise! We didn’t realise how much was on offer when we booked — from yoga and wine tasting to circus and fire shows, there was something for everyone. It made our stay exciting as there was a huge variety of things to do or see so we always had something different. 3. The Staff & Service The service was exceptional. Everyone was so friendly, welcoming, and genuinely invested in making our holiday perfect. Staff remembered our names, our regular drink orders, and always went the extra mile to check in on us. We’ve never experienced such warmth at a resort. 4. Security There were two gaurded gates to go past when getting into the hotel with plates recorded and names of everyone going in and out. This level of security made us feel really safe and reasurred in the resort grounds. Special Mentions – Staff Who Made Our Stay Extra Special: Manuel – Spa Reservations We lovingly called him “Uncle Manny” — he gave off big “protective uncle” vibes in the best way. Manuel helped us book two fantastic spa sessions at great prices and always came to say hi if he was us around the resort. He made us feel looked after from start to finish. If you’re thinking of doing a spa Manuel is normally around the world cafe in the mornings would highly recommend talking with him. Fonsi – VIP specialist Fonsi was always smiling, approachable, and happy to chat. He gave us great local tips and recommendations, and his friendly energy really added to our experience. Jose – Bartender (360 Rooftop Bar) Jose served up the best drinks of our entire trip. Whether we asked for something from the menu or requested something custom, he absolutely delivered every time. His cocktails were not only delicious but beautifully presented and he was always up for a great chat while we waited. Michelle – Concierge Michelle made check-in and check-out a breeze. She was kind, helpful, and made the whole process feel absolutely effortless. A lovely welcome and farewell to the resort. Alfredo – Head of Food & Beverage We met Alfredo during a wine-tasting experience and ended up chatting about the stunning wine glasses they used that we were interested in potentially purchasing. Even though we decided not to purchase them (worried they’d break in our luggage), Alfredo was so accommodating and thoughtful, and he remembered us throughout our stay. Liz – Masseuse Between us, we had four massages, and every single one was amazing. Liz’s relaxing massage was particularly memorable — highly recommend booking a treatment with her! Minor Negatives: Nothing major, just small inconveniences worth noting: • The design of the hotel creates wind tunnels — something to be aware of if you’re wearing a flowy dress or loose clothing. • Rooms weren’t soundproof, and there was a light gap under the doors. We solved this by placing a rolled-up towel at the base. • The pool was quite shallow. About 4ft in depth. • We didn't realize that certain hotel areas were reserved for preferred guests when we made our reservation through a third party. These areas included one of the restaurants (Vista Prime), a small piece of the beach, and an infinity pool on the roof.
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Jul 09, 2025
Great for rest and relaxation
Very nice resort. Built so every room has an amazing view. Great pool. Restaurants and food were top notch, especially at the a la carte restaurants. Staff are wonderful. Enrique, Avenamar at the Buffet; Marcos the Teppanyaki chef; Alvin by the pool… all go the extra mile.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.