These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Kids (0-12) Stay Free. Offer subject to blackout dates and may not be available during all dates during the applicable promotional window; will vary by property. Other restrictions may apply.
** Added value’s are not combinable with same added value’s of other promotions.
Guest will receive Complimentary Water Tour Experience with your stay. Join us daily at 1:00 PM or 2:00 PM for a scenic adventure from the hotel to Puerto Cancún where you’ll experience breathtaking views. Then, continue to a beautiful stretch of clear water just in front of the hotel, where you can dive in and revel in the refreshing ocean. Please note this experience is subject to weather conditions. Reserve your spot soon with the Concierge team availability is limited to 10 seats each day.
The inclusive program includes the following amenities:
- 24-hour access to food and beverage options including kid-friendly menu options
- In-room mini-bar fully stocked with soft drinks, juice, bottled water & beer
- Buffet and a la carte restaurants without reservations required
- Bars and lounges serving international and domestic brand beverages
- Unlimited Fruit juices, soft drinks and snacks
- Endless daily land and water activities for all ages
- Live music and local entertainment
- Explorer's club for Kids ages 3 to 12 with supervised activity programs daily
- No wristbands required
- All taxes and gratuities
Unlimited-Luxury® for the kid in everyone!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- BarsBarracuda, Beach bar with magnificent views.
Desires, Sports bar:- Sports bar during the day with multiple TV screens to enjoy sports events- Adults-only dance club with music lounge and late-night DJ
Rendezvous, Located in the main lobby area, enjoy our cocktail menu while taking in the view.
Sugar Reef, Located at “La Plaza” gourmet court area, perfect for enjoying your favorite tropical cocktail with views of Isla Mujeres.
Veranda, Lounge bar located at the specialty restaurants terraces
Bar 360°, Adults-Only Rooftop bar located on the 16th floor with stunning views of the Cancun area, including Isla Mujeres, Hotel Zone and more.
Breakfast is available for Preferred Club guests with a set menu. - Bluewater Grill
Dinner: A la carte international fusion specializing in Mediterranean cuisine with breathtaking Cancun skyline views. All guests during dinner. Family friendly.
Approximate seating capacity: 80
Adults-Only for Dinner
o Preferred Club Adults-Only for Lunch
- Coco Cafe
Premium coffee, pastries, and a variety of ice cream options in a relaxed atmosphere with ocean views.
Late night bites include fruits, yogurt, sandwiches, and more.
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine with four Teppanyaki tables (Teppanyaki tables under reservation with Concierge).
Three available concepts: Sushi bar, Teppanyaki table and à la carte menu. - La PlazaInternational themed gourmet court within six different stations including:- Wellness food with gluten free and vegetarian options.- Pan Asian with a sushi bar and wok kitchen.- Mediterranean with a pizza oven.- Grilled area for hamburgers, hot-dogs and more.- Mexican with the “tacos al pastor” and antojitos display.- Desserts with crepes, ice cream parlor and sweet desserts choices.
Outdoor seating available. Approximate seating capacity: 80 - Mi LucreciaAuthentic a la carte Mexican cuisine.Approximate seating capacity: 98
- PortofinoA la carte traditional Italian specialties and a pizza oven in a contemporary setting.Approximate seating capacity: 130
- The Chef’s Table• Located inside the main kitchen, it is the most exquisite gourmet experience. Perfect to enjoy an amazing interactivedinner and getting a peek behind the scenes• Reservation required with concierge or sommelier• Approximate seating capacity: 12
*Additional costs apply. Reservations required with concierge or sommelier - The Wine Cellar• Located in between the Portofino and Lucrecia restaurants, the wine cellar offers a private dining experience with anextensive wine list and sommelier*• Approximate seating capacity: 10*Additional costs apply. Reservations required with concierge or sommelier
- Vista Prime restaurantVista Prime- Vista Prime restaurant will be designated for Preferred Club guests only.Vista Prime is an asado-style restaurant based on the grilling and barbecue methods used throughout South America. The shift in availability reflects the elevated restaurant experience, including the premier rooftop location boating panoramic views of Cancun, a chef and sommelier guided culinary experience offering the option of dry aged meat with an open kitchen concept, and an expansive mixology menu and top selection of wines.
- World Cafe
International buffet serving local and international specialty items and classics. Offers an exclusive children's buffet area as well as a private room for children to dine and play.
Approximate seating capacity: 188
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Babysitting†
- Beauty shop/salon†
- Body scrub†
- Child programs†
- Dry cleaning†
- Health club†
- Laundry/Valet service†
- Live entertainment†
- Lounges/bars†
- Massage services†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Restaurant†
- Sauna†
- Spa†
- Wireless internet connection in public areas
† Fees may apply
- Children's program †The Explorer’s Club for Kids, ages 3 to 12, features activities supervised by our Red Cross certified staff. The program is designed to entertain the little ones with different activities based on science, nature, and exploration. At this fully supervised children's program, kids will enjoy the following:
• Arts & Crafts
• Indoor game room
• Storytelling and music
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Kid's stage/mini theater
• Light snacks area for children
• Movie zone
• Climbing wall - Fitness center on-site †
- General †• Shopping Tour to Puerto Cancun Shopping Mall via water shuttle(Additional costs may apply and it is limited to 9 guests)
• Complimentary Island Express (twice per week, reservations required)** - Golf †This hotel is adjacent to a beautiful 18-hole, 72-par golf course.
The Puerto Cancun Golf Course, with its exceptional greens and lush Caribbean tropical surroundings, is an excellent choice for sport enthusiasts. There are several activities offered such as children’s clinics, private lessons, and a restaurant.
Puerto Cancun Golf Course is closed on Mondays - Kayaking †
- Leisure Facilities †- Ping pong
- Billiards
- Beach volleyball
- Remote-control ships and cars
- Foosball
- Outdoor yoga on the 9th floor
- Fitness classes
- Board games- Pickleball - Non-Motorized Water Sports †- Water aerobics
- Non-motorized water sports
- Introductory scuba classes in the pool
- Kayaks
- Water volleyball
- Hobie Cat
* Additional fees may apply - Scuba diving †
- Spa †
- Teen programs †Ages 13 – 17 have the Core Zone Teens Club to socialize, play sports or games, and relax. Activities include but not limited to:
- Social events including disco mixers
- Snack bar with non-alcoholic drinks and snacks
- Video games: Xbox One, Nintendo Switch and PlayStation®
- Ping-pong
- Pool table
- DJ booth
- Cinema
- Air hockey - Water activities †
- Marina Town Center Puerto Cancun Mall
- Parque Nizuc Waterpark
- Xcaret
- Xcaret Park
- Xenses Park
- Xel-Ha
- Tulum Mayan Ruins
- Cobá
- Chichén Itzá
- Cancun Hotel Zone
About 10 minutes away.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3908 reviews
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Jan 26, 2026SCAM
One word, SCAM! My husband and I stayed in April, 2025. The resort itself is ok. What you need to protect yourself from is the UVC sales pitch! They will offer you incentives like Resort cash. They also tell you it only last one hour. There is there first lie! My appointment started at 10am, I was still there at 2pm. During my sales pitch my salesman was Miguel.S What's App number 52-998-242-0382. He told me that I could cancel anytime. I thought this sounded fishy. I kept asking him throughout the 4 hours I was listening to the scam. He always confirmed, cancel anytime! He also told me that i could use RCI to get discounted weeks at something like 499$ per week. I specifically asked about the El Dorado, an all inclusive resort. Miguel said "yes" this sounded to good to be true. Miguel called a manager over who confirmed RCI can be used on All Inclusive resorts, as well as canceling anytime. Miguel went on to tell me about Rewards credits, u experience, uvc, Unlimited elite points, premier nights, vip weeks etc. These are all completely different entities, different website, different phone numbers everything. You can't just go to the website or app and book a trip. All these entities also have different rules and exceptions. It is Extremely confusing. They do this on purpose. Miguel also told me that because I am a uvc member now I will get preferred status perks at all uvc resorts. A couple hours later as Miguel is telling me about the 25% off regular prices for uvc resorts. He showed me on his phone, I see different room pricing but I also see preferred pricing which is quite a bit more money. I asked Miguel, why are preferred prices listed if I already get preferred perks for being a member? I wonder how many people have fallen for that! Paying for something they already have! I had many more questions throughout my stay. Miguel was always there to be of assistance. Now, I've texted and called with no response. At the end of everything they tell you to expect a call with your Welcome Pack in about a week. We return home and 7-10 days later I get the call for my Welcome pack. Guess what your welcome pack is! They ask you for more money! For me it was 11k. The uvc purchase price was 20k for 30 years, and now another 11k!! They say this is for your protection! If you pay the 11k your yearly fees will be fixed at 99$ If you don't purchase the welcome pack at 11k your yearly fees will be variable. I can't imagine the fees would be in 20 years! I was quite upset by this. I asked many detailed questions. I finally get out of this conversation that the dues they speak of are for RCI. Not uvc, or u experiences, or any other entity tangled in this mess. I then ask what happens if I don't pay for the welcome pack that i Now know is for RCI only. NOTHING!!!! You lose RCI that's it. So they call and act like they are trying to help you keep cost down with this welcome pack freezing your yearly dues at 99$ When really RCI has nothing to do with uvc! I did not purchase the welcome pack. Maybe a week later I get another call for the welcome pack. This time a different rep called. I ask if I can use RCI for the El Dorado? She says "no RCI is for hotels only, not All Inclusive resorts" WHAT! I explained how Miguel told me that I most certainly could. She said "well maybe if you ask you could get it" ? What? That makes no sense! Afters all this in just done! I tell them I want to cancel, they say sorry, you had 5 days to cancel. Miguel and his manager both told me multiple times that i could cancel anytime! This is just such a SCAM! Now they say i need to speak with Quality Assurance. I've called, emailed, left messages everything. Joshua Campos from quality assurance just sends me emails reminding me of all the perceived perks of this scam! Now, for the people who have been members for 10+ years and say uvc is great, your right! I was a member 8 years ago, it was a 5 year membership. They didn't lie. It was just uvc then, no Hyatt. Since Hyatt had taken over is gone straight in the toilet!
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Jan 25, 2026Best wedding team ever!
We got married here in January 2026 and Josselyne Montané was our assigned wedding coordinator. We could not be happier to have her as our go to person for our wedding. She was always 2 steps ahead of everything, no problem is too big for her to solve, and she gives the best advice and input to make your day perfect. The food was great, staff was amazing, and all of our guests loved the property and wedding events. Thank you again Josselyne and the DVC team. - Michelle & Roger
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Jan 23, 2026A Great Stay!
This resort is well put together with amazing restaurants and service. We went with three other couples making us a total of 8 people. We enjoyed the food and entertainment. The amenities were good and the Preferred upgrade was well worth it so we could have access to the roof top Blue Water Grill restaurant for breakfast and lunch, otherwise dinner was the only available option. We enjoyed the roof top pool and bar as well. The reason I didn’t give five stars is because although the building, service, and amenities were great, there were a few issues with the air conditioning (it went out in the middle of the night and we didn’t have a great sleep), multiple floors would lose water in the morning, and at times we had to wait a long time for service because there was a shortage of waiters (but service was great!). I would recommend this resort to anyone though and would come back! Thanks for a great stay!
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Jan 23, 2026
Relaxing trip
This resort was perfect for a quiet relaxing trip. It did not ever seem too busy. The restaurants sometimes had a 20-30 minute wait but that did not bother us. Liz and Isabel gave a really relaxing couples massage. The hydrotherapy circuit in the spa was really nice. We liked that the entertainment was there if you look for it but the area never seemed annoying. It wasn’t too loud or big party resort. Ruby in the entertainment team stood out to us and was very fun! My one criticism is that the nightly entertainment really did not have a good stage so they would sit a big crowd in seats around people performing who were standing on the ground so every night the entertainment was hard to see. They need to set this up properly with a stage in a theatre so people can see good.
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Jan 22, 2026Awful experience
Very understaffed. If you are UVC...do not go. You cannot get restaurant reservations and they will not do anything to accommodate you. It is not the staffs fault...there are not enough of them. World of Hyatt should work hard to hire more people and enhance the experience. I have loved every other Dreams and Secrets experience I have had and this was honestly awful. We brought two friends and I am embarrassed.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.