Dreams Vallarta Bay Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9134 reviews

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  Wedding in Paradise

  We visited PVR in February 2025 to look for a wedding venue for our 20th vow renewal. We fell in love with the resort. I wanted to give a huge shout out to Paloma (Wedding Group Sales Manager) and Karla (Weeding Coordinator). They helped us plan our dream wedding in December 2025. From beginning to end they were very communicative and easy to work with. I was such a last-minute planner but having them assist me through the wedding planning process; the end result was better than I've imagined. Karla was so patient and provided me all the information I needed. She went above and beyond for me and my guests. Dreams Vallarta Bay staff was so welcoming and provided us great hospitality. They definitely made our trip and wedding day a memorable one.

  Feb 25, 2026
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  Not recommended for families

  We stayed at Dreams Resorts & Spas Puerto Vallarta expecting a relaxing family vacation, but unfortunately our experience did not meet expectations. During our stay, the resort hosted back-to-back corporate events. This created noticeable congestion across the property — long food lines, crowded pools, busy elevators, and limited availability throughout the day. Several restaurants were closed or reserved specifically for those events, which further reduced options for regular guests. The entertainment and activities also appeared to be heavily tailored toward corporate groups. As a family traveling with a young child, we found the programming limited and, at times, quite boring. Overall entertainment felt weak compared to what we expected from a family-focused all-inclusive resort. Another disappointment was not being able to use amenities at the sister property, Secrets, due to its adults-only policy. While understandable, it reduced variety and made the resort feel more restrictive. Overall: This resort may work better for business events or corporate travel. However, based on our experience, we would not recommend it for a family vacation, particularly when large company events are taking place.

  Feb 25, 2026
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  5 star all the way!

  Great resort! Amazing staff! Beautiful beach! Highly recommend!! 5 star service! Would definitely visit this beautiful resort again in the future!

  Feb 23, 2026
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  A Dream of a Vacation

  My wife and 12 year old daughter and I absolutely loved our stay at Dreams Vallarta Bay! We upgraded to a swim-out suite and it was so well worth it - we had a tranquil and tropical oasis to swim and soak right from our balcony, which was convenient as well. The resort is beautifully well-maintained, and we noticed workers constantly cleaning and improving the premises. Early every morning workers would clean the pools, and in the afternoon someone else would check the pools' pH levels, and this type of consistent maintenance and focus on cleanliness was evident throughout the property. The food was quite good, and we particularly liked the Carnival buffet and Tamarindo Mexican restaurant. Most of all our stay was an A-plus due to the incredible service! Employees were uniformly helpful, enthusiastic and resourceful, and we felt so very welcomed and comfortable at Dreams Vallarta Bay! Shout out to Leonardo for checking us in and making sure that we were happy with our swim-out suite (we of course were!) and to Joel for his enthusiasm at the pool exercise class and basketball games. And the restaurant staff was superb. The only negative is that I really disliked that we had to sit through a 25-minute timeshare pitch for Hyatt Unlimited Vacation Club as part of the check-in process. I had read other reviews noting this unappealing process, and when the front desk staff passed us off to a vacation club rep I blurted out "we want to waive the timeshare pitch!" Yet we still had to sit there, jet lagged and desperate to get into our room, listening to a timeshare presentation masquerading as part of the check-in process. Please Hyatt get the timeshare people out of your otherwise amazing hotel! Notwithstanding my disdain for the timeshare pitch, I very, very highly recommend Dreams Vallarta Bay and we had an absolutely wonderful stay!

  Feb 23, 2026
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  Beware

  We have been loyal customers of this resort for several years. I am so disappointed to say that they are fraudulent scammers. We booked a trip for this April 2026 back in 2025. When our plans changed in November of 2025, I notified the agent that we reserved with directly at the hotel and no response for several weeks. I called and emailed several times and finally reached someone who said that agent was no longer employed. I was directed to someone else. I sent several emails and called multiple times to request my $1000 deposit back and sadly, after almost 4 months, I have not received my deposit back. The cancellation policy is to cancel for a full refund 3 days before arrival. I canceled back in November of 2025 for an April 2026 trip and cannot get my money back. The thread of emails and hours I have spent dealing with this are insane. They once told me they couldn’t credit my original payment method because it had been too long and that they needed all of my sensitive bank info to process the refund directly to my bank account. I provided all of that and waited the 20 days they told me and still nothing. It has been more than a month since then and they emailed me that my refund was processed and still NOTHING. I am sick about this. We will never be back and I strongly encourage anyone interested in booking with this property to think twice. If you have to cancel, you will never get your money back. They are frauds snd scammers. Book elsewhere!

  Feb 22, 2026