Dreams Tulum Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11974 reviews

• 

  Unprofessional and Intimidating Communication by Restaurant Manager

  During dinner at the buffet, we had a very uncomfortable experience with a male restaurant manager wearing a management uniform. Our child was suddenly approached, and instead of calmly explaining the hygiene policy or giving a respectful reminder, the manager immediately used threatening language, saying that if it happened again, we would be asked to leave the resort. What made the situation worse was that three staff members, including the manager and other employees, stood in front of us while this was said, and it was done in front of surrounding guests, causing embarrassment and distress to our family. The manager also claimed that this was the “second time,” even though we were never informed or warned previously, which made the accusation feel unfair and confusing. We fully understand and respect hygiene rules at a buffet, and we would have immediately corrected the situation if it had been explained properly. However, the tone, attitude, and public manner of communication were intimidating and unprofessional, especially toward our family. As Asian guests, this interaction made us feel particularly uncomfortable. Regardless of background or nationality, guests should be treated with respect and clear communication. this experience significantly affected our stay. We hope management and headquarters will review this incident and improve staff training on respectful guest communication.

  Jan 01, 2026
• 

  Lovely Christmas break, few tweaks to perfection

  General food: Fresh fruit - daily papaya, pineapple, melon, watermelon etc... very nice Smoothie & ice cream bar - a real treat to have this available as part of the all inc, lots of choices very tasty and healthy smoothie options too Coco caffe - a little bit dark inside but nice selection of coffees, herbal teas, pastries and small sandwiches/salad, perfect for afternoon pick me up or pre dinner relaxing Mexican food - daily freshly made corn tortillas, tortilla chips, guacamole, salsa's, cactus, beans, Buffet: Breakfast: good: eggs, omelette station, pancakes, french toast, waffles, hash brown, veggies etc, fresh juices, yoghurts, porridge, cheeses, meats, fresh fruit, pastries & cereal Lunch & Dinner: Good overall: Always grilled fish, chicken, soup, salad options, plus pizza, vegetables, pasta station, fresh fruit A la carte: Seaside grill (poolside): great: put your name down on the list 1 hour before you want to go as it's a long wait otherwise, beautiful view and setting. Fish tacos, ceviches, fajitas and steak, quite good. Portofino (Italian): good: nice restaurant and staff. We thought the food was ok, focaccia and breadsticks plus soup was ok. Vegetable lasagna was good. Himitsu (Teppanyaki): very good: this was worth paying $20pp for as a dining experience. The chef was very funny and entertaining and the food was delicious with a very big portion for everyone El Patio (Mexican) & Gohan (Sushi): These were ok Rooms: Very nice and spacious, maybe a little dated but no issues at all. Lots of storage space, fully stocked mini bar, very clean and comfortable huge bed. Shower pressure and temperature very good and functioning ac (a little loud). Umbrellas and bathrobes provided too as well as a clothes steamer which was great for evening outfits. The fridge for the mini bar periodically turns on in the middle of the night which can be loud and disturbing, not sure why it does that. Service: Service and people are lovely overall, everyone is super friendly, goes out of their way to assist, keep areas clean,  special shout out to Geysler at the Relax Pool, absolute pleasure and always looked after us. Entertainment: App is very good with menu for each restaurant, and timings for daily activities and shows as well as map and general information. Brazilian show/Fire show - excellent. Christmas time (specifically): Xmas Eve - special dinner buffet in the evening for all guests with tables set up all over the lobby gardens and then live singers plus stages with performers. The resort was decorated and the food selection was the best we had all week, the desserts especially were so creative in design. That was followed by a really fun Silent Disco. Everyone made an effort to dress up and had a good time, we did not pay the additional amount and in hindsight it's not necessary. Xmas Day - there was a really fun foam party & Santa's arrival Beach: Stretching, dance classes, yoga, volleyball all great on the beach: special shout out to Erick, we love you !! Beautifully clean beach, not a huge stretch but big enough and super easy to access Around the Relax Pool, feel like they could enforce the already displayed rules for some loud inconsiderate groups Gym: Pretty decent sized gym and tennis court. Range of dumbbells, 2x squat racks, quite a few treadmills/cardio machines and yoga mats, weight machines. Quite spacious and does what it says on the tin. Pool: Relaxing pool - staff are excellent, couldn't do enough for you, very clean, always got a spot, drinks service Aqua aerobics in main pool, really fun and good music, choreography from the entertainment team, Erick again is so good ! Grill is there serving burgers, fries, hot dogs plus nachos and sauces, perhaps they could mix up the offering maybe some fish tacos or quesadillas or waffles/fruit etc.. To Improve/Note: World buffet: can feel like quite a dark room, could do with improving the lighting, keeping the curtains open. Same issue for Coco Cafe. Cocktails: perhaps a little more training as they were slushy, the ratio was a little off for alcohol to other elements, too frothy in the cream-based cocktails Signage: to be improved on food at buffets as to whether it is meat, fish or vegetarian. Also, no separate vegetarian items on the big grills/cooking stations and there are sometimes meats in the salad /rice etc.. so just be aware.

  Dec 31, 2025
• 

  Great time and we were sad to leave

  We just got back and had a great trip here. Staff does whatever they can for you and were friendly. The hotel is isolated so a nice empty beach to walk on. All of the restaurants were great except for the Mexica (if yo can believe that). The food there was generic and bland. They need to get the chef to use some of his mom's recipes or something... All others we really enjoyed and tried them all. At sushi order a boat (not on menu) as it feeds two perfectly. Pork ribs at the Asian were amazing. The pools were cleaned daily and no complaints there at all. The only negative I can say here is the water access off the beach is rocky. Even the roped off area has a large formation in the middle close to shore that I discovered by accident and had to crawl over with my wife to make it to shore. Once you know it's there you can avoid it. It is just outside of Tulum so we took a private shuttle to/from airport to avoid the many stops the airline busses would make on the way down... worth the $. I would have no trouble recommending this hotel as long as the water access to the ocean is not a main thing for you. You can go in and we did, you just need to know where to do it. We were there 9 days and were sad to leave.

  Dec 29, 2025
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  Can Not Recommend

  Our family of 12 has been visiting Dreams properties (even before Hyatt took over the brand from AMR) for 7 years in Mexico celebrating Christmas together. We have stayed in numerous locations and have always had good experiences. The Dreams Tulum property DOES NOT meet the standards we expect from Dreams. The facility was significantly understaffed which led to long lines from services and long waits for services to arrive. The staff was very friendly and tried their best to serve with a smile. We commend the workers for their efforts, but they were unmatched to the number of visitors. Of the 6 rooms we occupied (in the Preferred Club area), 5 had EXTREMELY low water pressure in the showers. Women with long hair noted they had a hard time getting shampoo and conditioner out of their hair. We strongly recommend staying away from this Dreams property. Other Dreams properties we have stayed (Dreams Vallarta Bay, Dreams Jade, Dreams Sands) were exceptional and we would recommend staying at any of them.

  Dec 29, 2025
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  A fuir, il y a de bien meilleurs hôte a Tulum pour y etre aller plusieurs fois.

  Je suis tres déçu de cet hôtel, il ne mérite absolument pas les 5 étoiles même local. Le personnel est tres moyen. Les chambres nettoyer un jour sur deux. Excès de zel du manager Luis pour les restaurants a thèmes, qui vous prend de haut et vous refuse l entré avec un petit sourire narquois si vous n avez pas de chemise manche longue, obligé de porter le challe de ma femme pour entrer, pas l impression d etre en vacances mais plutôt au bagne. Fuite des toilettes, obligé de mettre des serviettes pour éponger. Plafond de la douche avec fuite et avec de la moisissure au plafond. Ils ont réparé ça, mais ils sont partis sans remettre la trappe de visite le soir et le matin souris dans la salle de bain. Manque de personnel dans les bars et dans l hôtel en général. Bien déçu de notre séjour le rapport qualité prix n y est pas du tout.

  Dec 29, 2025