What We Love

  • Experience new levels of relaxation at the private Vichy /Swiss shower and hydrotherapy room, for starters. More awaits.
  • Beachside yoga is the perfect outdoor activity for guests seeking to stay on top of their fitness during their stay. 
  • Adult guests and families can enjoy a wide variety of activities perfectly suited to all types of travelers. 

Things to Know

  • The resort is only 80 minutes from the airport.
  • Some of the region's most unique historical attractions, including Mayan ruins, Tulum and Xel-Ha, are just 30 minutes away.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers. 

Consider this sweet vision: you are on a secluded, sugar-white sand beach embraced by fringy palm trees. Classic Mexican Colonial architecture is on one side and the aquamarine Caribbean is on the other. Your kids set off on a treasure hunt (supervised, of course) while you sort through the many gems at the spa you can melt into. A day trip to the Mayan ruins sounds good for taking in some history, but making family beach history here just might be even better.

Your dream vacation package is waiting.

Dreams Tulum Resort and Spa has everything you have ever wanted in an all-inclusive family getaway, and so very much more. There's a name for all this awesome - Unlimited-Luxury®. Here's a snapshot of what you get:

  • Unlimited gourmet a la carte dining
  • 24-hour room service
  • Limitless international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too)
  • Daily maid service
  • Oodles of daytime activities, theme parties and live nightly entertainment
  • Daily refreshed, complimentary mini-bar
  • Pool and beach wait service
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Dreams, Now and Sunscape
  • Free Wi-Fi with the Unlimited Connectivity mobile app 
Get MORE perks from your getaway to Dreams Tulum. Now through December 22, 2022, guests will get these additional perks exclusive to CheapCaribbean customers:
  • Welcome letter
  • One bottle of wine/sparkling wine, rum, or tequila
  • 25% spa discount
  • An in-room breakfast
  • Complimentary upgrade to nonstop shared transfers

Guests staying in upgraded room categories* will receive the above perks, plus two luxury inclusions:

  • 1-day Bali bed rental
  • 50% off a romantic dinner
Please note, not all reservations qualify for the above VIP inclusions and added values. Read all conditions here to see if you're eligible.

*Eligible upgraded room categories include all Preferred Club rooms and the Presidential Suite.


Cancun International Airport (CUN) : 68 miles
Tulum Airport : 30 miles
Cozumel International Airport : 35 miles

Property Information

Year Built: 2000
Total rooms: 432


Resort Details


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Hotel Advisories

Advisory Important Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
Current Renovations: Description: Adults only resort. Minimum check in age is 18 year round.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 10145 reviews
  • 4.0 star tripadvisor rating
    Wonderful stay!

    I see a lot of bad reviews about this resort so we were skeptical and expected the worst. However we had a wonderful experience! Our room was clean and the worked very well, which helped after a long day of being outside in the sun. Restaurants are good. The food is a hit or miss depending on what you order. I prefer going to get Breakfast at the buffet as you get to pick what you want to eat. (plus room service for breakfast is pretty limited). Staff is always smiling and ready to help. Our room was always clean when we came back after a long day. Bartenders are super friendly and cracking jokes. You get back the energy you give out! The only downside was that the toilet didn't flush properly and we had to hold it down for a few seconds. On our second day, water accumulated in the ceiling and burst in the shower during the night. They came as soon as we called to come and fix it and patched it up. The day after there was some ceiling pieces on the floor but we don't know where those came from. Overall, it was a good experience and we would recommend this resort. Might not be the case for some people but I didn't have any complaint other than the bathroom. Thank you Dreams Tulum Resort and Spa!

    Jun 08, 2024
  • 5.0 star tripadvisor rating
    Top notch experience all around!!!

    My family and I have been to many of the all inclusive resorts owned by Hyatt now. I have to say for an overall experience, this is in our top 3. Everything was top notch from the service, the food, the atmosphere and the views. Everytime we walked by a worker, they always said hello and were so kind to everyone. I never had any bad food while I was here. The food from room service, the restaurants, the pool side grill, etc were all top notch. The atmosphere has something for everyone. Bars, restaurants, shows, and quit time to relax in your room. We got upgraded mid stay so we had two conceirge people. May and Renata were always attentive to our needs and always checked in on us to see if we needed anything. Angel from the preferred club was excellent. He checked in on us to see how everything was going and always stopped by to chat when he saw us. Natalia from the UVC club (for which we have been members for 10 years) was absolute top notch when it came to service and taking care of her guests. She checked in on us everyday as well to see how things were going and she always attended to any needs that we had. The drive from the Tulum airport to Dreams Tulum is about an hour, but that is closer than Cancun which I understand is 2 hours. We will be back to this resort for sure.

    Jun 08, 2024
  • 1.0 star tripadvisor rating
    Dirty and inconsiderate staff

    Water was complete off multiple times in our room, hot water was not available during our entire stay. Staff was not help when asked when things would be fixed. Jet tub was completely dirty in our room. Staff was not happy to be at the resort. Paid for private cabana and our wait staff rarely came around and looked upset when we would order drinks or ask for food which was part of this paid service.

    Jun 07, 2024
  • 2.0 star tripadvisor rating
    Mosquitos in garden room 4118! No help from maintenance nor management.

    Wedding venue was great although... this property has issues. Daughter brought 34 guests to her wedding. As father, I paid $8500 for the wedding ceremony and reception in addition to $3000 for my room. You'd think a Hyatt property with resort amenities would be uber sensitive to service issues. However, my "garden" room was infested with mosquitos throughout my 7 night stay. Told mgt to move us or treat room the first night. They did nothing to alleviate mosquitos. The room door had no seal, so the bugs must have come to the A/C under the door of our 1st floor room. On day 4, our A/C thermostat went out so 2 nights we slept in 80-85F temps before they sent maintenance to fix it. Worst resort of the 20 I've been to. Trust me because I rarely post negative experiences, but this time was something no-one else should have to endure.

    Jun 06, 2024
  • 4.0 star tripadvisor rating
    Our. Stay ... and a. Big shout out to. Giselle and Angel. Poot .and. luz

    If your looking for a. Shore you can frolic in to the Ocean at Well this isn't the place for you. The thick smelly Seaweed would be your first hurdle and after that you got the hard corral and rocks you get in the ocean where your greeted by the warm. Caribbean water .I have to. Say that out of all the restaurants 1 really stood out .The. World. Café ... the Buffet first thing in the morning was a Hard. Favorite... And let's not forget about. Our. Most. Favorite Waiter. Angel Poot . You are an Amazing. Waiter . We are going to miss you. Thank you for Always giving us your. Best . And let's not for get about. Giselle our Concierge.. Thank you for. Everything you did for us to make sure our stay was Great . With out your help. I know we would not of had the wonderful stay . But your. Amazing .. Luz you Always made sure the. Room was clean and the pillows were Fluffy...

    Jun 05, 2024