What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12618 reviews
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Jul 04, 2025Great family destination
Clean, kid friendly, great staff Great food, walking distance to local shopping area 4 pool, plenty of restaurants recommend
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Jul 04, 2025It was better than staying at a crack house.
It was better than a crack house, but it was far from the luxury resort that was advertised. The food was poor and a lot of the staff looked unhappy.
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Jul 01, 2025
Great choice for a quick, warm get away.
Great location and size. It was easy to keep an eye on the older kids without being right next to them, both in the pools and the beach. The daily buffet was fantastic and met the needs of the varying tastes in our group. El Patio was by far the best meal. Staff were incredibly helpful and nice. We had a partial ocean view room; it was updated, clean, and the ac worked great. Nothing fancy, but we didn't go there to hang out in the room! Entertainment was good. Think up until midnight dancing vibes, not 5am craziness. Would definitely visit again.
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Jun 30, 2025Unhappy customer
The rooms were outdated. Looks nothing like the photo. Our room was always hot! The room was small, no couch . We paid for preferred level and that was a joke. Anyone could have said preferred level and they would never know: You don’t need your room key to access preferred level.The only extra amenities is a stocked mini fridge that did not work and had to be replaced! The restaurant wait time was horrible-2hr waits: The steakhouse and Hibachi were the only 2 that were decent. This was a first time taking my kids one being 15 , otherwise we stay at adults only: This beach was the nastiest ever. So filthy you couldn’t get in! I will not go back here!
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Jun 30, 2025
Worst resort I’ve ever been to
Let me start off by saying I traveled to Mexico multiple times a year and I always stay at all inclusive resorts. I have never had a bad experience until this trip. It being a Hyatt hotel I expected so much more. The check-in process was awful once we got up to our room our bags took an hour and a half to get to us. It took two phone calls and me going down there myself to remind them. We needed our bags. The food… One of my favorite things about an all-inclusive resort is eating. Usually the food is so good. Here the food is barely edible and 9 times out of 10 cold. The only good meal I had the entire trip was at the Mexican restaurant. The food was hot there and the service was great. Every other restaurant was awful. The room service was worse than cafeteria food. The beach does not look like the photos on the website. There were red flags in the water the entire trip and there are huge rocks in the water that make it difficult to even walk. The water is not blue like the photos either and there is barely any sand. The nightly entertainment was awful as well. I will say that the staff is very kind and always so warm. I have no other positive things I can say. I will NOT be returning.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.