Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12950 reviews

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  Beware!!!

  Do not go if you are not part of a couple and are simply looking to have a fun vacation in Cancun!! This resort is specifically tailored for married couples and those with small children. The entertainment was very poor and most guests were in bed by 10pm. I had a very horrible experiences with the staff as well. They were very unprofessional and rude towards me when I asked them a simple question such as “how large is the portion of food?” And when I had a concern and brought it up to the concierge, she picked up the phone mid-conversation and ignored me, and the other one slammed the desk drawer and used a very rude tone. It also may seem amazing because it’s on the beach but the beach chairs are always full and reserved. The food is okay but there is a long wait time for the restaurants. Overall, not worth the money.

  Jan 25, 2026
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  Family vacation

  Our experience at Dreams Sands was excellent. The location is perfect, the beach is beautiful, and the entertainment—especially at the Explorer’s Club—was fantastic. A special shout-out to Mariel and Maria for being so attentive and engaging with the kids. They organized many fun activities and truly made the children excited to go every day. My child absolutely loved it, and that made our vacation even more special.

  Jan 25, 2026
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  Slawomir & Beata

  Location super ,hotel 9/10 ,service ok,remember to pay for extra service or place on the beach, no bathrobes no sleepers in the room,it's no 5 star,food sa sa

  Jan 24, 2026
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  Wouldn't book again

  I booked a stay with my family, excited because it's linked with Hyatt, but honestly, it was far from what I'd expect from such a brand. Traveling with my 17-month-old, I hoped for decent food and good service. Sadly, the food was a letdown: chicken nuggets were like cardboard, and even the chicken was rubbery. My little one ended up eating fries and soggy pizza for three days. The crib we requested during booking never arrived, despite asking multiple times. By day three, they flat-out said they didn’t have any available, even though I asked at check-in. The constant sales pitches were over the top—everywhere you turned, someone was trying to sell you something, and the pressure to buy activities was frustrating. We got talked into one offer, promised we'd be covered by room credit, only to be hit with charges at checkout after confirming multiple times. It turned into a real hassle. We stayed in the "old" wing, which was honestly shabby and didn’t come close to the supposedly nicer side—they wouldn’t let us switch. Front desk interaction was awkward; you asked for something, got brief replies, then they just looked at you blankly. Security was lacking too—I easily grabbed an extra key for my room without a question, and the resort doors were wide open without checks. On the bright side, the little ice cream shop saved the day by giving us milk for the baby. They've earned my gratitude. But overall, this resort is barely worth two stars, and I can't recommend it for a relaxing, high-quality stay.

  Jan 23, 2026
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  Was nice, might look elsewhere for next stay but would come back if price is right!

  Staff was amazing, food was average, Hotel was a little older and could use some love but fine for the price. Beach area is small and getting smaller every day. Preferred was needed for beach seating but no one really monitored and no bracelets. Entertainment team was top notch! Location was very convenient and easy to walk to shops, and ferry. Rooms were clean, little noisy as their hallways echo and doors and walls are thin. Ocean front balcony was nice, Lobby smelled amazing and very nice. Pools were nice but a little chilly. Food options were fine, not the best and far from the worst! Restaurants were nice but expect an hour wait. Which was fine, they give you a buzzer and you can enjoy the bars while waiting. No walk-up food available around pool or beach, need a shirt with sleeves even for the buffet. If they had a walk-up food option, I would consider going back. Food on the beach preferred menu was fine and delivered to you on the beach but limited choices. All in all, resort was good, outdated but still nice. They are trying to fix it up without inconveniencing the guests. If you go expecting a 5-star Hyatt resort, you will be disappointed. If you go with the I'm on vacation and all is good 3-star vibe, you will enjoy! We paid about $3000.00 for 8 days per room and we got our money's worth. Hope this helps somebody!

  Jan 22, 2026