What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12633 reviews
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Jul 14, 2025$f$$fffffffff$fffff$ff$ fGree cc c. Fat family vacation!
We had an amazing time here with our family. The entertainment staff was amazing! Miguel, Leilani, Diana, and Bryan really made all of the activities fun for everyone. Check in at the preferred lounge with Armando was smooth and more relaxing than any other check in. The shows were fun and the food was pretty good. The drinks are watered down but just order a double and it's fine. The Asian and Mexican restaurants were our favorite. Unfortunately we didn't get to try the Italian restaurant since it was closed 2 days of our trip and had long lines the other night. One of the pools does have tiles missing but we didn't spend much time in that one. The preferred pool is definitely the prettiest. We did a private excursion one day and had the best time exploring cenotes and caves and snorkeling ans tulum ruins. We used Monica at soy la pasera tours. Definitely recommend! Overall we had a great experience.
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Jul 14, 2025
Amazing !
Had an amazing trip with family ! The entertainment team was so fun we had a great time with them especially Diana , Angie , Emir and Melissa
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Jul 13, 2025Not sure i would return but loved all the staff
Service was excellent! Antonio and Alberto at the pool were A#1. Resort was very clean Rooms had thin walls and dated. Do not get VIP package. It was a joke! Food was fair. Overall it was a great family vacation with lots of memories. Pool needs repair. Tiles missing. Grandson cut his toe
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Jul 13, 2025
June vacation
Great food, great restaurants selection, great entertainment, fun activities, helpful and friendly staff. Be aware June is sargassum season. Staff worked hard to remove. They did a good job. Shallow and calm water. All rooms seem to be facing the ocean. Visit: Last week of June Weather: sunny and cloudy at times, but 80+ degrees
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Jul 13, 2025It just so so
Upon check in we wanted to be closer to family who arrived before us. They had to be moved because of a bed issue. They were put in a balcony room for no additional fee. We arrived and wanted to be closer to them. The rate for us started at $500 then $400 finally settled on $350. The ice cream is inside. Should be outside so dripping wet kids don’t have to run inside on tile floor to get a cone. And it’s only open til 10. Getting reservations for Hibachi was a no go for us. The app kept giving me an error message. You have to be on ur phone at 3:15 to try and get one. The buffet for dinner was always a theme. Not just regular options for dinner. The steak was the best meal we had there. Housekeeping was great. We had turndown service for 3 of the 5 nights there. The water in the shower is either HOT or COLD never was just warm. All in all we had a good time but probably wouldn’t stay here again
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.