What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12656 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Staff food location amazing

    Staff so friendly to our daughter. As or other child was in japan. Made her feel like home. Inviting her to activities and meeting other people her age. Food amazing and dinner on thw beach was a big thumbs up. Shows and entertainment was amazing. Pool and sea was really lovely private. Would recommend this place

    Jul 17, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Will be back in the future.

    Delicious food buffet & desserts. Good night shows. Great overall service from all the staff. Bartenders Miguel & Ervin good vibes & good drinks.

    Jul 15, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Family vacation

    Entire Staff is amazing. Diana really did an outstanding job with helping my kids bracelets. Family had a great time and will return

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing !

    Had an amazing trip with family ! The entertainment team was so fun we had a great time with them especially Diana , Angie , Emir and Melissa

    Jul 14, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Not sure i would return but loved all the staff

    Service was excellent! Antonio and Alberto at the pool were A#1. Resort was very clean Rooms had thin walls and dated. Do not get VIP package. It was a joke! Food was fair. Overall it was a great family vacation with lots of memories. Pool needs repair. Tiles missing. Grandson cut his toe

    Jul 13, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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