What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12804 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Pleasantly surprised, for the most part.

    Dreams Sands Cancun was a last-minute choice and a pleasant experience, for the most part. Rooms are clean, comfortable and well appointed, we had a great view. Buffett offerings are pretty decent, beachside service is prompt and friendly. However, there's a constant push to buy extra services. El Gaucho Restaurant conditioned us getting a table to a purchase, hostess clearly stated "you have to wait 1.5 hours for a table but if you purchase X item I could get you a table right now" many available tables were visible. The Japanese restaurant has a similar arrangement for the hibachi section. This practice is off putting and annoying!

    Oct 31, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing time

    My stay at Dreams was truly exceptional. The staff was warm and welcoming, providing excellent service throughout my visit. The resort offers five or six different restaurants, each serving delicious, high-quality meals. Every dining experience exceeded my expectations. Overall, I had a wonderful time and would highly recommend Dreams to anyone looking for a relaxing and enjoyable getaway.

    Oct 31, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Pretty good. 4 stars out of 5.

    Very nice overall. The knee high shallow natural pool ( it's really shallow for 200m or so) was very cool. Food is really good and a wide variety. Pools are nice but I hurt my foot and so did my daughter due to missing tiles. Drinks are really well mixed and delicious. Everyone on staff is extremely nice 👍🏼... But.. lol.. I didn't like that most of the beach was "Preferred club" meaning $30-$60 usd more per day 😳.. On the regular side in the front there are huts 🛖.... that you have to rent and the are postioned in the front row and then they have a huge section blocked off for weddings and a nature reserve due to a endangered specie of tree 🌳. Sooo there would be a panic in the morning to reserve beach chairs. Really cheap 😒. All in all good though I gave it 4 stars

    Oct 29, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Do not come here!

    To say I was disappointed is such an understatement. Please listen to the reviews saying how bad this hotel is. I wish I had. I thought it was just picky people but clearly it was not. Saying this resort is a 4-5 star is pure fraudulence. It is so old and run down it’s criminal especially for what they are charging. The rooms were beyond FILTHY. The lack of upkeep and deferred maintenance is simply ridiculous. It was GROSS! Management was so unhelpful and simply did not care. They showed me different rooms and each were just as bad as the last. The only positive thing was that they have a great beach. Servers were very nice in pool and beach area but the service at restaurants were extremely slow, even though u were leaving generous tips. The pools were in such bad condition with missing tiles EVERYWHERE. I can see some missing here and there but it was half the pool. Very unsafe. People were getting cut. If you wanted the nice pool you had to upgrade to the preferred side which btw they try and up charge you for once you get there, I was sent emails offering better pricing. We were beyond disappointed. What a waste of my money for my 35th wedding anniversary!!! I booked this resort because I’m a world of Hyatt member and Dreams is under their umbrella. I thought they stood behind their brand but clearly they do not. They did nothing to help but offer to be a liaison. After two hours on the phone with them and hotel management they did nothing. All I got was a 25% discount because I had to pay for the upgraded preferred side so my diabetic husband didn’t get cut in the main pool. We even got the phone line disconnected and no one bothered to even call me back. They said they could do nothing. Why will I ever trust the name Hyatt again???

    Oct 29, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    BEAUTIFUL RESORT

    BEAUTIFUL resort with an absolutely amazing beach. Shallow and swimmable and walkable. The service was FIVE STAR. Special shout out to Gerson, Mario, and Anahi who served us beachside and made sure our drinks were never empty. The E-Team was phenomenal - Leilani were especially helpful and fun.

    Oct 29, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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