What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12740 reviews
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Sep 15, 2025Great experience
We would definitely be coming back to this hotel! Food was way better than expected. Buffet was changed everyday to a different menu- this was a plus! We were preferred members and we had access to an extra pool and lounge. Everyone was so kind and helpful! Beach is more of an lagoon. The whole area is knee or waist deep, but overall nice.
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Sep 11, 2025
Just right margaritas
The cart bar tender, Enrique makes some of the best drinks I've had at any bar, super friendly and accommodating to your drink desires, we specifically ordered the pineapple/habenaro margarita (not too sweet) and it was perfect, some sweet with heat! Looking forward to locating him as we progress through our trip.
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Sep 10, 2025Do yourself a favor and book somewhere else.
Very average resort. Very dated in certain areas. Service is inconsistent. Pools are in bad shape, the only bar thats open later is lobby bar that is extremely undersized and always busy at night. Food is decent, maybe 3.5 out of 5. Entertainment the same. Location is best part of this resort. Overall 3.2 for me just very average and most likely will never stay here again. Edit: The longer I stay here the worst it gets. App is not accurate and schedule for the shows is inconsistent, app or schedule would advertise the show and it would never happen. They advertise room service until 1am but its disabled in the app by 12:30. Aperantly one of the employees hinted they expect you to order by 12 or 12:15 the latest. So we were stuck eating coffee shop sandwiches. Also we have a baby with us and buffet did not have working a/c per our server, also no creamer for coffee available only sugar. Whatever that meant. A/c generally is hard to get to as the lobby is not cooled either and its scorching hot here especially for babies. Sports bar is a bar advertised to be late night option but the bar is actually never open, you have to grab a drink from lobby bar that is pack most of the time later at night as thats the only option. All in all these are things that came to me on the fly there is many more weird or inconsistent things about this property and we are well traveled family so we have around 8 to 10 other all inclusives to compare it too. Oh yes beware of sales people that will stop you on hallways and call your room in the mornings and bother a lot. All in all please do yourself a favor and do not stay here. There is so many options out there
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Sep 09, 2025
Best beach, best service!
Best beach ever! 3rd time here I come back for the beach and the service! Gerson is the absolute BEST! If you go make sure you ask for him he goes above and beyond all the time! We will be back soon! 🥰
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Sep 09, 2025
Very Disappointing
Our arrival at the hotel was met with an unwelcoming attitude from the lady at the front desk. We were treated differently simply because we were a large bridal group. The food throughout our stay was extremely disappointing. The adults-only pool was small, and when we asked for club soda before closing, they were rude and refused to provide us with a cup. This is the first time I’ve been disappointed with the food, pool, and overall stay in Cancun, and I’ve been there more than five times.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.