What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12791 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Not the best resort in Cancun

    First off, this is a very small resort. And even though it is all-inclusive, if you want front seating at their shows/dinners, you have to pay extra! The restaurants are just ok which you expect at these resorts. El Patio had great service and good food. The Gaucho Grill was terrible! They have a preferred club area for those that paid extra (which we did). It did give us better service at the beach/pool but nothing extraordinary. Overall experience was just ok. I would not stay there again.

    Oct 23, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Amazing beach, crowded commons spaces

    Pros: * hotel is clean, rooms are comfortable and food choices are good * one of the best beaches I've been to in the Caribbean/Mexico region! (especially if you like calm waters, no waves) * staff is super friendly and helpful Cons: * common areas are small and crowded * not much room on the beach if you don't upgrade to Preferred Club * dress code to restaurants is ridiculous and enforcement is inconsistent (we saw men wearing shorts in a pants-only restaurante, men are not allowed in sleeveless shirts but women can be wearing a beach coverup only, etc.) * bedroom walls are thin and noisy neighbours can be a problem We upgraded to the Preferred Club as soon as we saw the very narrow sand area and how crowded it was. It felt like the only option if you wanted to enjoy a stress-free vacation. But even then folks are still reserving chairs and only got to lounge on the third row (but at least we had a spot!)

    Oct 22, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Dreams

    Smaller so great for children. Food options okay. Willing to give Dreams another try in a different location. Pools were great. Beach was small and unkept. Towels went picked up aftee guest left them.

    Oct 21, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Destination wedding

    Nice hotel very accommodating, staff was friendly and helpful. I didn't care too much for some of the food selection, however the breakfast at the buffet was good. We had large group, and the restaurants did everything to make sure they could accommodate us.

    Oct 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great Stay at the Dreams Sands Resort.

    Nice property highlighted with well trained attentive staff across the board. We enjoyed the location overlooking and very close proximity to the beach and calm gulf waters.

    Oct 20, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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