What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12998 reviews
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Feb 14, 2026Excellent entertainment Team
Hello We had a great time here. Michelle from the entertainment team was extremely helpful and very friendly. She made sure we were taken care of. I was so glad to meet her.
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Feb 14, 2026Lackluster accommodations with a great view
We are departing this morning after a short one-night stay. The staff has been attentive and courteous, but The resort itself simply does not meet our expectations. The resort declined any reimbursement or credit, so we are in a position where we are willing to forfeit our 3-night payment in order to stay a nicer resort. This resort is in need of improvements. Hot water temp fluctuates substantially while showering. Beds are worn out and not comfortable. Quality of craftsmanship (trim work, paint touch ups, cracked walls/tiles) throughout the resort is awful. The room safe automatically reset, and wouldn’t accept our password. Security had to come open it for us. Seemed like dead batteries, which is reasonable. The Articulating Bathroom mirror broke upon attempted use, I reported this to staff and am hoping that this doesn’t result in any backcharges. Elevator cab has two “door-open” buttons instead of one open and one close. If your room is on a lower level, just take the stairs. Elevator defaults from lobby to calls at upper floors first. Elevator cabs are very small and always full by the time the elevators makes it back down to the lower floors. If you are attentive to detail, don’t come here, it’ll drive you mad. The ocean view was fantastic, and again, the staff was nice.
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Feb 13, 2026Disappointing
I've been to several 5 star resorts over my lifetime, Dreams Sands was definitely not a 5 star resort. We certainly will not be back.
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Feb 13, 2026
Family for the win!
We had the privilege of staying at the Dreams Sands with our family of 17 people. We came from all over the world and couldn't be more pleased with the people that hosted us. Charlie and Jamie from the entertainment team created memories that will last a lifetime for us. Charlie has never had saltier guacamole 😂 The food and hibachi show at the Japanese restaurant was the absolute best time; the food overall at all restaurants was delicious with lots of variety. Santiago at the buffet was so friendly and makes the most delicious cranberry mimosas:). Thank you to the whole team that made this family reunion holiday one for the books. Thank you all. We can't wait to return to you! ❤️ The area felt safe for our family to walk and explore. Thank you again everyone. We'll see you again soon.
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Feb 11, 2026
I see why people return many times!
Just got back from 10 days at Dreams Sands and can’t rave more about the people, the service, the food!! Noe at breakfast was my ultimate favourite. Carlos at the hibachi table for dinner put on an amazing show. All the restaurants had top notch food that it was hard to not stay another 10 days to experience them all again. Rooms were cleaned impeccably and restocked daily. The beach!! Pools were warm. And we experienced a few outdoor dinners with shows at night. The nightly shows were so fun! Can’t wait to come back.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.