What We Love
- There are two beachfront pools (including an infinity pool) and three Jacuzzis.
- Perch under a palapa on Playa Viva.
- The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.
Things to Know
- The resort is only 25 minutes from the airport.
- Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Grilled snacks and barbecue served during the day.
- Coco Café and Ice Cream Parlor
The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.
Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.
- El Patio
Serving authentic A la carte Mexican cuisine.
- GauchoGrilled specialties.
- Himitsu
Serving A la carte Pan-Asian specialties.
- OlioA la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
- Portofino
Serving classic, A la carte Italian cuisine.
- Preferred Club Lounge BarLounge bar for Preferred Club guests only
- Preferred Club Pool Bar & SnacksSnacks and drinks for Preferred Club guests only
- Various Lounges/Bars
- Barracuda
- Desires
- Manatees
- Rendezvous
- Gaucho Grill
- World Cafe
A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- All-inclusive meal plan
- Business center†
- Car rental desk†
- Children programs
- Conference facilities†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Gift/News stand†
- Golf†
- Internet services†
- Laundry/Valet service†
- Medical Facilities Service†
- Outdoor pool
- Parking
- Pool
- Restaurant
- Room service
- Spa†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program, onsite
EXPLORER’S CLUB FOR KIDS:
Ages: 3 – 12
At this fully supervised children's program, kids will enjoy the following activities:
• Arts and crafts
• Playground
• Treasure hunts
• Sandcastle contests
• Board games and video games
• Cinema
• Doll nursery and play kitchen
• Water games
• Weekly campout adventures
• Big screen movies on the beach
• Beepers for parental control
• Dinner for children
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Dancing †This resort offers dancing lessons.
- GeneralThis resort offers Spanish lessons and bingo.
- Golf †
- PoolThere are 4 pools and one outdoor hot tub.
- Spa †
For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.
- Volleyball
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12875 reviews
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Dec 21, 2025Great Events and Nightlife
Everything was great, especially Jaime and the whole event staff. They did such a good job planning and coordinating the events and they were so much fun and he was there for our whole family to give us recommendations and to just hang out. Amenities and food were great too.
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Dec 21, 2025Great location and friendly but room needs updating and food need improvement
Average experience overall. Bathroom needs more privacy. Room needs updating. Leaking puddles of water either from shower or toilet so our feet was wet everytime we went in. Food os below average.
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Dec 21, 2025
Amazing Stay Thanks to an Outstanding Team—Special Thanks to Charlie & Jaime!
Our experience at Dreams Sands Cancun was absolutely incredible, and while the resort itself is beautiful, it was the people who truly made our vacation unforgettable. Charlie and Jaime Ramirez deserve a huge and special mention. From day one, they went above and beyond to make sure we were taken care of. Their professionalism, warmth, and genuine care for guests truly set them apart. They consistently checked in on us, made sure everything was perfect, and always did it with big smiles and positive energy. They made us feel welcomed, valued, and honestly like VIPs throughout our stay. Charlie’s energy, personality, and attention to detail made every day better, while Jaime’s leadership, kindness, and dedication ensured everything ran smoothly. Together, they made a lasting impression and were a huge reason our trip was so memorable. We also want to thank Magaly, Alejandro, Alfonzo, and Jesus for their wonderful service and friendliness. Each of them contributed to making our stay relaxing, fun, and stress-free. Because of this amazing team—especially Charlie and Jaime—we can’t wait to return to Dreams Sands Cancun. Thank you all for creating such a memorable and special vacation!
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Dec 20, 2025Dreams Sands Cancun
Beautiful area the water was my favourite part. You could walk for miles in beautiful blue water. Good was very good no complaints! One thing I didn’t like was with a master suite the bedroom had no door separating the living area where my daughter sleeps. No balcony was a complete downer for sure. We ended up doing an upgrade to the honeymoon suite and that had a beautiful deck. This was an expensive stay but also last minute.
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Dec 18, 2025Not great
Overall I would not go back. The ceiling in my shower kept falling due to an active leak. I requested a quiet room which ended up being right near the elevator and about the live music in the lobby bar. Food is just okay. As an all inclusive resort, you will not have the best food. It’s just not possible for the business model. But I did not find huge issue with the food. I have seen some people say the drinks are weak. I did not find this to be the case. Drinks were just fine. And you can pretty much order any cocktail under the sun. The overall hotel needs a lot of maintenance and/or repair. Most of it is just worn out. The staff is very friendly although overall service is very spotty. I would look for another hotel option before returning to Dreams Sands.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel. - Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.