Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12889 reviews

• 

  Must Visit!!!

  The staff were INCREDIBLE!! They were so kind, generous, and made sure we had everything we needed. The people who stuck out to me were: Laura and Vanessa who worked at the bar in the preferred lounge and Michelle who was part of the entertainment crew. The rooms were extremely clean, the drinks and food were delicious, and it was overall a very positive experience. If you want to be treated like family, come here!

  Dec 30, 2025
• 

  Not the usual Dreams experience

  The Dreams collection has been a standard for us (2 parents, 2 teens) for several years--usually consistent service and amenities. During Christmas, we stayed at the Dreams Sands and were extremely disappointed. It is expensive and this review hopes to save your cost/experience. CONS Room was an outdated, in need of repair, basic hotel room with no balcony. (see room pictures). Breakfast and lunch were horrible. As preferred club guests, we had an ala carte option for breakfast, but it was no better than the crowded, limited buffet. Lunch at the buffet is sad--no fresh seafood, grilling area was mostly fajita meats, poor salad bar, little fruit, soup broths and not even a pizza to satisfy our teens. Dinner meals are better. We did enjoy eating at the Asian and Italian restaurants. One of our preferences with Dreams resorts is their "no reservation" policy. However, the wait was very long and poorly managed-we usually waited an hour+ before seating. Preferred club pool was very cold--did not see anyone use. There are two other pools with activities, but we did not use. Time share requests started at check-in. They also have outdoor events and charge for reserved seating--did not attend. PROS The beach/water here is awesome! No sargassum this time of year and crystal warm water. Easy to get a lounge chair. Staff are generally friendly- ask for our friend Noe if you are at the buffet. Crepe station near lobby was great! Beds were comfortable and no problems with air conditioning or bath water temperature/flow. Wine tasting activity was fun and enjoyed multi-cultural group. If You Go: Do be up front with time share staff about your interests and move on. Do not spend time with the "coupons" offered. They are rarely applicable and, at best, will give you $10 off a $12 bottle of J. Lohr that they are offering for $70. A few rooms have balconies (we requested at booking but not get). We did not find the Preferred Club necessary at this resort. You will be across the street from pharmacy/convenient store if needed. Transfers are not included. We recommend Happy Cancun Shuttle-always great.

  Dec 29, 2025
• 

  Awesome beach, amazing restaurants and bars.

  Dreams Sand is an amazing place, good beach, good restaurants and bars. Really enjoyed food at Himitsu, Portofino and El Patio. I can’t thank enough the entire waiting staff at those restaurants, very polite and patient. Exceptional service! Also, the check in process was so good, being a World of Hyatt member was a plus.

  Dec 29, 2025
• 

  Shady timeshare practices

  We were approached and offered $300 back and free activities in exchange for attending a presentation. What they did not disclose is that the “refund” was applied to amenities that were already included in our all-inclusive package, and we were then charged an additional $200. This was misleading and felt like a deliberate scam tied to a timeshare pitch. Beyond that experience, the resort itself was disappointing. The rooms are old and dated, the buffet food was poor, and the service and communication were consistently bad throughout our stay. Staff often gave unclear or conflicting information. This was not the relaxing vacation we expected, and the deceptive sales practices alone are reason enough to stay elsewhere.

  Dec 29, 2025
• 

  Wonderful Christmas Vacation 🎄

  Had a wonderful stay at this resort!! The staff were polite and attentive!! The nightly entertainment was fun and family friendly. Went to variety of shows the best was the fire show!! Mexican night was awesome. Did pay extra for a reserved private table. I would recommend highly to pay extra for a balcony room. It was. Well worth it to sit out and have a couple of private drinks. The preferred was also worth it. The fridge was stock with a variety of items. Like any beach vacation you do have to get up early to get a chair on the beach.🏖️ The only suggestion I would make is I would upgrade the food choices. It was good, but reminded me of chain restaurants. Will definitely be back🍹

  Dec 29, 2025