Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12390 reviews

• 

  Get yourself a room with a balcony!

  Family Trip w/ a 4 year old. Just came back from this resort and honestly it was pretty great. I see a few poor reviews but I think its all subjective. Yes the resort is older and a little run down, but its clean. The food could be better but there were some wins for us for sure. Reviewing food is so subjective as its a hit or miss for anyone, but hey we didnt get sick even when ordering the ceviche everyday! We just took shots of tequilla after every meal to be safe LOL. We did take advantage of room service especially for breakfast to have slower mornings. The resort app was great and our room service always came on time. If you are looking to relax and be taken care of, this place is it. The beach is 10000% beautiful and you will find yourself just floating in the ocean all day. I find that you do have to wake up early to save a lounge chair at the beach but really, i think all resorts/ cruises are like this and its no different. This resort is on the smaller side which is good for older guests and children. The employees are so nice/kind, they really make you feel taken care of. I'd recommend this place to family/friends, expecially those that have never experienced an all inclusive resort before. My big tip would be to upgrade to a balcony, totally worth it! especially when you need to dry off your swim wear, enjoy watching the sunset, and if you have children, you and your partner can have some alone time after they sleep. Overall, great time!

  Mar 17, 2025
• 

  Great ocean, Great service workers, Awful experience

  The check-in process was a very negative experience that ruined the excitement that we had for the trip. Upon arrive we decided to upgrade to a master suite and preferred. After paying we were told that the two kids would not stay free. The background is that my wife called UVC multiple times starting in January to discuss the room selection and charges for the kids. During this time UVC was running the kids stay free promotion. UVC told us they needed to contact the resort. We would wait a few days to a week for a response. When none came we called again. This process repeated itself. Needless to say upon arrival we were charged for the kids. I purchased a UVC membership and it is a hassle, or impossible, to utilize the benefits. The front desk staff and Teresa from member services were not helpful. Instead of doing anything to address my concerns Teresa decided to offer my in-laws preferred status only if I attended a sales meeting. I was shocked and upset. Teresa could have offered my in-laws preferred status at check-in but she told the check-in employee in Spanish, who had preferred key cards in her hand, not to upgrade them to preferred. After this experience I have lost all faith in UVC and Dreams Sands. It is clear that a service recovery model does not exist. I have no faith that UVC will do anything to address this situation for me. Two others issues to mention. My son who has a bleeding disorder cut his foot on the pool tiles two different days. We kept him out of the main pool for the rest of the trip after the first cut. The second cut occurred in the pool with the volleyball net. After multiple Dreams vacations this is the first time I was told that I could only make a reservation at the Hibachi table if I paid. The manager said it would cost $200. At other resorts the process is first come first serve. We have always been able to book a hibachi table. At Dreams Sands the process is extortion. There were positives during the trip. Namely I would like to thank some incredible employees that we met during the trip. Humberto at World Cafe was so kind and great with my kids. We asked to sit in his section as often as possible. He is a star employee. Antonio at Portofino. I have never seen someone hustle as much as he does. Such a hard worker. Very kind and polite. We asked to sit in his section during the outdoor dinner. Jonathan from the entertainment team was great with my kids. Especially my younger 7 year old son. He would ask for Jonathan every day. Guadalupe M. was our housekeeper. She did a great job and was always very pleasant. The service workers are the stars of this resort. Management was a total disappointment. One additional positive was the ocean water. The large sand bar and clear water were as advertised. One of the nicer ocean spots in Cancun.

  Mar 17, 2025
• 

  Average hotel in a beautiful location

  Good service with fairly good food. Hotel is beginning to be a little rundown- tile missing in the pools, pieces of stucco missing, etc. Buffet breakfast was solid but not well attended. Bars at the pool and lobby were good. Room service was pretty good. Overall would recommend. We did have a couple of days where they had to fish an over-indulged adult out of the swim up bar (more power to them) so I would maybe not take a family there.

  Mar 15, 2025
• 

  Experienced Travelers

  Vacation is what you make of it, so I will start with the positives. We were here 6 days and 5 nights. The Beach is AMAZING. That's it folks. The food is awful, if you objective is to loss weigh this will work for you. Bathroom shower/tub, high step in and step out, very dangerous as the floors are beautiful but very slippery. Watch your step everywhere, when you least expect it you will need to step up or down. Pools are cold, missing tiles and water is cloudy. Hot Tub gross, we avoided it. Despite our disappointments, we stayed on the Beach and had a great time.

  Mar 13, 2025
• 

  Relaxed, revived and re-energised

  I have to say that following reviews i read here i was unsure what i was going to experience in dreams sands. From the moment we arrived we were treated to outstanding service at every interaction with Dreams Sands employees. Food was great and the atmosphere was fantastic.

  Mar 13, 2025