What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Dreams Sands Cancun Resort & Spa provides a much-needed vacay for the entire family. Create a memorable getaway at this all-inclusive resort that has something for everyone!

All-inclusive means a stress-free getaway: drinks, food and activities at your resort are included in the price of your vacation! Relax in a comfy bathrobe in your luxurious suite with amazing views of the Caribbean and Isla Mujeres. Then head over to the spa for a Black Mud Body Wrap or Stem Cells Body Treatment. The Explorer’s Club provides supervised treasure hunts and sandcastle competitions for the kids while you’re enjoying a cocktail or explore the Mayan ruins nearby. 

This resort has everything you've ever wanted in a family getaway with so much more. There's a name for all of this all-inclusive awesomeness - Unlimited-Luxury®. Here's a snapshot of what you'll get:

  • Unlimited gourmet a la carte dining
  • 24-hour room service
  • Unlimited international and domestic top-shelf spirits (applies to natural fruit juices and soft drinks, too)
  • Daily maid service
  • Oodles of daytime activities, theme parties and live nightly entertainment
  • Daily refreshed, complimentary minibar
  • Pool and beach wait service
  • The Sip, Savor & See program lets you to wine/dine at sister properties including Now and Sunscape
  • Free Wi-Fi with the Unlimited Connectivity mobile app

Woohoo! Book your beach vacay with CheapCaribbean and get MORE Perks at Dreams Sands Cancun Resort & Spa. Enjoy perks like free extras, upgrades and discounts you’ll only receive by booking with CheapCaribbean. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.


Hotel Zone
Cancun International Airport : 14 miles

Property Information

Year Built: 2014
Total rooms: 414


Resort Details


The resort provides a variety of delicious cuisines that will please every guests' palate.
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Guests can take advantage of the business center, spa and more.
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Dance the night away, practice your swing and more with the many activities provided at this resort.
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Hotel Advisories

Advisory On Wednesday, December 7, 2022, Hotel have reopened their extensive enhancement project. which included Enlargement and remodeled lobby area for guests, Refurbished of Restaurants, Bars, Garden, Pools and the new Fitness Center featured with 31 workout stations. The resort is pleased to begin welcoming back guests and debuting these new enhancements.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.


Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 11320 reviews
  • 3.0 star tripadvisor rating
    A little disappointed

    Hotel was nice and preferred treatment was excellent. However, we asked for small face towels during our 5 day stay and didn't receive them until the 4th day (afternoon). Need a much better food selection in world Cafe, and hot water to bathe/shower

    Feb 21, 2024
  • 5.0 star tripadvisor rating
    Overall Great Value and Beautiful Beach Area

    Stayed 7 nights at Dreams Sands Cancun. Beach and swimming area was the best we’ve ever seen. Pools were very cold. Preferred area pool was in the shade until mid-afternoon. Janet provided awesome service at the preferred pool area with bringing drinks and food. Room: king ocean view had a nice firm bed with awesome, large pillows including two body pillows. Shower leaked water onto floor by toilet (bottom of shower door needs better sealant). Had some issues with getting bathmats and washcloths every day. A/C was great and was running constantly until we figured out how to put the fan on Auto mode. Room walls are very thin and you can hear people next door talking - bring earplugs and/or white noise phone app to drown out unwanted noises such as doors slamming and people walking with clompy shoes on the marble floors. Download the Hyatt app to see which restaurants are opened and closed for the day, and to view the daily activities such as yoga, wine tastings, Spanish lessons, shows and entertainment. Restaurants offered a good variety, we liked Himatsu (Asian) the best for dinner and Olio (Mediterranean) for lunch. Breakfast buffet has everything one needs - made to order eggs/omelet station, hot entrees, yogurt, fruit, cold cuts/smoked salmon. The gym was adequate for weightlifting and had 3 treadmills and 1 elliptical. The personal trainer Anahi was great and helped us with the machines and with training advice. Nightly shows were interesting, especially the Mexican show on Friday night. Spa: did the fish therapy as a couple and it was a very interesting experience. Overall, all hotel staff were highly professional and we had a great week of vacation. Would come back here again.

    Feb 21, 2024
  • 2.0 star tripadvisor rating
    Only if its 1/2 Price

    This place & Preferred Club is laughable. At 7:30 AM this morning, all chairs with umbrellas were already "reserved". I will not recommend this place to anyone - unless its 1/2 the cost of other nearby resorts. It was rated 5 Golden Apples by Apple Vacations & thats true only if its out of 10! Rooms are smaller & more outdated than any I've stayed in here in Cancun over the past year & a half. There aren't enough pool & beach chairs for everyone. Food has been OK (Some great, others terrible). Some staff are great like Henry, Edit, Ricardo, & Antonio... others really don't like their jobs. Location is perfect.

    Feb 20, 2024
  • 5.0 star tripadvisor rating
    Beautiful resort

    Beautiful,fun great staff and food too. It is worth the extra for the premier club. Several perks. Good variety of food and fun. Always something to do or good to just relax. I will definitely visit again

    Feb 19, 2024
  • 3.0 star tripadvisor rating
    Great beach, average hotel

    A good resort overall. Nice size (didn't have to walk a mile to get to the beach). The beach was incredible, crystal clear and warm water. Definitely needed more beach loungers, though. We've been to several resorts where I'd read that you had to claim your beach chairs very early but we never had a problem finding something later in the mornings. At Dreams Sands, however, different story: it was like Hunger Games. Some people would claim their loungers by 7am and then wouldn't show up until the afternoon! Not right. The food was disappointing and underwhelming, and that was the one thing I was most looking forward to! The Mexican food was good, but I still expected more - even the guacamole was bland. I felt they could have showcased Mexican cuisine more (outside of a special event night where you had to pay $150 for a table - that's not all-inclusive). The Asian restaurant was the only one that had good food. The pools were too cold and not deep enough to actually swim in, and too small. The rooms need updating and the walls are too thin - you can hear everything in neighbouring rooms. The staff are incredible and genuine! Pedro, Umberto and Cecilia at the World Cafe, and Alexis at Olio were stand-outs, but truly, everyone was so friendly and happy. They work very hard and they make the stay worthwhile.

    Feb 19, 2024