Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12827 reviews

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  Total let down

  We went to this resort on a day pass. Hugely disappointing. Drinks were ok, food portions small and quality was average. I think the biggest disappointment was not receiving a map or a schedule. When I asked for that I was pointed to a QR code. They gladly took almost $400 for 3 of us, but there was ZERO hospitality. Pools were small, and you can’t use the sauna without buying a service. It was a complete waste of money in my opinion.

  Nov 20, 2025
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  Jorge is a blessing

  Jorge was our waiter for a night at one of the shows. Due to a gluten allergy I asked for gluten free bread. We enjoyed the amazing fire show and while everyone else was eating desert he noticed I was unable to enjoy the spread. Without asking he brought me a gluten free cheesecake. I was in tears…thank you Jorge this simple gesture is a reason we continue to visit this resort every year!

  Nov 19, 2025
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  friendly staff/ beautiful place Stay in Mexico

  The location was good, with a welcoming atmosphere. I gave an excellent review, with friendly staff, including Magaly, Luis Miguel, Alfonso, Alejandro, Jesus Miguel, and Carlos, one of the best concierges I have ever met at the front desk. The cottages are close to the beach; there's no spot to lie down in the sand, but the resort is very clean and beautiful. The cottages are too close to each other, and it is probably set up and good for a family. I discovered mostly this resort is best for families to enjoy vacation, but solo travellers and groups are best off choosing a larger resort. I really enjoy my time because I met a lot of friends and good people. The food is great, the taste is amazing, and the service wasn't bad. The only thing I observe if special occasions or activities, there's an additional charge that you can contribute to pay an extra dollar to become a VIP in front of called line or reservation if you want to participate. Mostly, they serve food buffet, and only three restaurants function every day. Nothing special about the restaurant. And also a small cafeteria, two bars inside the lobby and one outside, + a small pool bar, nothing special. The Hotel was clean, and the room wasn't bad . No complaint with the noise. The only thing I was confused about was that the resorts have two separate beach lounges with an additional preserve, even though you book all-inclusive. I received mostly time-limited some areas in the resort. I definitely recommend this hotel for a family vacation, with no high expectations of the resort amenities.

  Nov 18, 2025
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  Living the Dreams!

  First I would recommend booking airport transfers before you go, we were able to get rd. trip for 8ppl for 55$ USD, others in our group paid $160.00 for 5 ppl. one way. Once at hotel we had privileged so we were taken to the "club" to check in. I would say the extra cost of privileged may or may not be worth it for everyone as the "club" was nothing special, the main advantage was liquor upgrade. You were able to get Don Julio, Captain Morgan, Belvedere vodka, Bombay gin. You were not given bracelets and did not have to make dinner reservations in advance. (this goes for all guests). Food was ok. Service was great and staff was very friendly! There is a buffet which is small, and an outside restaurant (only open for lunch when we were there), An Asian restaurant (can make reservation after 3 if you would like the Hibachi), an Italian, A Mexican, and a Steakhouse. hint: get the fried ice cream at Himitsu!! Dreams Sands is starting to show its age however it was clean and a small resort so easy to get around. Beach and water are beautiful (clear water) however you are kind of in a bay or inlet so the water is only waist deep I suggest bring a cheap blow up raft to just float and relax! Not much entertainment , there is a small shopping area across the street which probably was nice years ago (so run down now ) however i would not waste time unless you really need something as there are two pharmacies, a Circle K , few souvenir shops. If you go be sure to look for Abraham (privileged beach server) and ask him if anyone played pranks on him!!!! he is the best and a great sport! have fun and Enjoy Cancun

  Nov 18, 2025
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  The morning Zumba class

  The Zumba class at the Dream Sand Resort and Spa was remarkably motivating. I would like to express my gratitude to Diana, Lailani, and Anchi - your expertise is outstanding. Their capacity to enable participants to dance like professionals is commendable. Thank you, ladies, particularly Diana, the Zumba instructor, for your superb teaching skills. Your clear instructions, delivered while dancing, were truly appreciated. Your elegance and warm smiles will continue to inspire us. Thank you very much.

  Nov 12, 2025