Dreams Sands Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

12708 reviews

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  An unexpected pleasure.

  An unexpected pleasure. Was booked at another resort which closed and was rebooked her. A loveley resort, plan to return soon! :-)

  Aug 30, 2025
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  Great beach and location

  This Dreams resort sits on one of the nicest beaches in Cancun, sargassum free and can walk out 100 yards and the water is still knee deep. They have a volleyball court out in the water which was a hit with the kids. The preferred pool was small but had a lot of shade. The food was decent, the Japanese restaurant was our favorite. We had the presidential suite which was nice with lots of space with the living room but no additional amenities were included. It would have been nice if they included a beach cabana with the suite instead of another upcharge. We had a large group so in order to sit together the hotel required us to purchase alcohol bottles which wasn’t a bad idea but did add to the costs. Overall, the hotel was great for the value, decent food and drinks but amazing beach and location to downtown. I would come back. The staff in the preferred lounge were amazing along with the managers who helped us with some room issues.

  Aug 29, 2025
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  Relaxing and beautiful!

  I enjoyed the property. The beach was clean, staff was friendly and food was good. Rooms were a little small but you don't spend much time in the rooms. Great resort for relaxation.

  Aug 28, 2025
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  Family Resort That Doesn't Care About Families

  This hotel does not seem to prioritize families' needs when it comes to room assignments. I didn’t expect adjoining rooms, but I did request that my children’s room be reasonably close to ours. Instead, the front desk initially placed me and my wife on the 9th floor and our kids on the 4th floor. After about 20 minutes of expressing my frustration—and only after I raised my voice—a manager was finally called. Suddenly, the front desk staff was able to find two rooms just four doors apart. The rooms themselves are nothing special. The main highlight of the property is the grounds, which are beautifully maintained. The pools are nice, and the beach is stunning. That’s the only reason I’m giving two stars instead of one. What concerns me most is the apparent disregard for child safety and family convenience. To make matters worse, the staff even attempted to upsell me on rooms closer together, which makes me suspect this may be a tactic to squeeze more money from families. That’s unacceptable in my opinion.

  Aug 28, 2025
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  Below Average

  Pros: (1) As soon as we entered we were greeted with a warm eucalyptus towel for our hands. (2)We were immediately attended and provided a tour of the premises after having lunch. (3) Food was amazing lots of options and no reservations ahead of time needed. ! (4) Free kayaking and paddle boarding. (5) Customer service rocked all employees went above and beyond. Cons:(1) Before the “tour” we had to sit thru a sales pitch for about 15 minutes which was annoying. (2) HALF of the beach is for preferred members only and the other half of the beach is full of rocks and very packed. I have never seen a resort make HALF of the beach for folks who pay more. (3) No standard evening entertainment that is expected at resorts. They had a Lilo and Stich movie night, 2 guys singing indoors another night (boring) and on Monday night they had a really good singer BUT in order to get close you had to buy bottles or pay for dinner. They only put 20 chairs for the general non- paying public. (4) No casinos, no clubs nothing to do at night but eat and walk around. (5) Premises are small not much to explore and it felt very divided if you did not pay extra for the preferred packages.

  Aug 28, 2025