What We Love

  • There are two beachfront pools (including an infinity pool) and three Jacuzzis.
  • Perch under a palapa on Playa Viva.
  • The resort offers luxurious rooms with breathtaking views of the Caribbean and Isla Mujeres.

Things to Know

  • The resort is only 25 minutes from the airport.
  • Upgrade to the Preferred Club to get better rooms, desserts & liquors in the private lounge and more.
  • Maximize your vacay hours by checking pick-up times on scheduled transfers.

Resort Details

Dining
The resort provides a variety of delicious cuisines that will please every guests' palate.
OnSite Dining
  • Barefoot Grill

    Grilled snacks and barbecue served during the day.

  • Coco Café and Ice Cream Parlor

    The Coco Café serves premium coffee and deli snacks served in a casual and relaxed atmosphere.

    Ice Cream Parlor serves an array of frozen treats for the whole family and delicious crêpes.

    Late Night Bites: The buffet offers fruits, yogurt, sandwiches, beer, soft drinks and water.

  • El Patio

    Serving authentic A la carte Mexican cuisine. 

  • Gaucho
    Grilled specialties.
  • Himitsu

    Serving A la carte Pan-Asian specialties.

  • Olio
    A la carte menu served at breakfast, seafood served at lunch and delectable Mediterranean dishes served at dinner.
  • Portofino

    Serving classic, A la carte Italian cuisine.

  • Preferred Club Lounge Bar
    Lounge bar for Preferred Club guests only
  • Preferred Club Pool Bar & Snacks
    Snacks and drinks for Preferred Club guests only
  • Various Lounges/Bars

    - Barracuda 

    - Desires

    - Manatees

    - Rendezvous

    - Gaucho Grill

  • World Cafe

    A buffet specializing in international cuisine. Dress code is Causal for breakfast and Casual Elegance for Dinner.

Guests can take advantage of the business center, spa and more.
On-Site Amenities
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • All-inclusive meal plan
  • Business center†
  • Car rental desk†
  • Children programs
  • Conference facilities†
  • COVID test onsite
  • Currency exchange†
  • Exercise gym
  • Gift/News stand†
  • Golf†
  • Internet services†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Outdoor pool
  • Parking
  • Pool
  • Restaurant
  • Room service
  • Spa†
  • Tour/sightseeing desk†
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

Dance the night away, practice your swing and more with the many activities provided at this resort.
On-Site Recreation
  • Children's program, onsite

    EXPLORER’S CLUB FOR KIDS:

    Ages: 3 – 12

    At this fully supervised children's program, kids will enjoy the following activities:

    • Arts and crafts

    • Playground

    • Treasure hunts

    • Sandcastle contests

    • Board games and video games

    • Cinema

    • Doll nursery and play kitchen

    • Water games

    • Weekly campout adventures

    • Big screen movies on the beach

    • Beepers for parental control

    • Dinner for children

    All Explorer’s Club staff members are certified by the American Red Cross in CPR for children

  • Dancing †
    This resort offers dancing lessons.
  • General
    This resort offers Spanish lessons and bingo.
  • Golf †
  • Pool
    There are 4 pools and one outdoor hot tub.
  • Spa †

    For those guests seeking a sanctuary for the senses, the spa offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing, invigorating and peaceful experience. Whirlpool baths and treatment rooms, a relaxation lounge, a sauna, a steam room and private showers are available. Other services include pedicures, manicures, facials and a full-service beauty salon.

  • Volleyball

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 12947 reviews
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Was nice, might look elsewhere for next stay but would come back if price is right!

    Staff was amazing, food was average, Hotel was a little older and could use some love but fine for the price. Beach area is small and getting smaller every day. Preferred was needed for beach seating but no one really monitored and no bracelets. Entertainment team was top notch! Location was very convenient and easy to walk to shops, and ferry. Rooms were clean, little noisy as their hallways echo and doors and walls are thin. Ocean front balcony was nice, Lobby smelled amazing and very nice. Pools were nice but a little chilly. Food options were fine, not the best and far from the worst! Restaurants were nice but expect an hour wait. Which was fine, they give you a buzzer and you can enjoy the bars while waiting. No walk-up food available around pool or beach, need a shirt with sleeves even for the buffet. If they had a walk-up food option, I would consider going back. Food on the beach preferred menu was fine and delivered to you on the beach but limited choices. All in all, resort was good, outdated but still nice. They are trying to fix it up without inconveniencing the guests. If you go expecting a 5-star Hyatt resort, you will be disappointed. If you go with the I'm on vacation and all is good 3-star vibe, you will enjoy! We paid about $3000.00 for 8 days per room and we got our money's worth. Hope this helps somebody!

    Jan 22, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Enjoyed our stay!

    One first experience of an All Inclusive Resort and we loved it! The staff was all very friendly and attentive. The beach was great! Loved how far you were able to walk out on sand bar and float with the waves. Staff keeps the beach clear of seaweed that washes up. We will likely be back again and may bring our little kids next time!

    Jan 21, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Travelers Beware: Bed Bugs

    The crib provided by the hotel for my daughter had bed bugs. Photos clearly show this. We noticed the issue on our last day and informed staff at check-out, explaining that we would have her examined to confirm the bites we observed on her body. We were advised to submit a formal complaint to the chief concierge. I emailed the hotel with photos and videos but received no response. For privacy reasons, I am not posting photos of my daughter’s bites here, though they were shared with the hotel. Since returning home, we have spent countless hours sanitizing every single one of our belongings, and our suitcases remain quarantined to ensure we did not bring bed bugs back with us. This has been extremely stressful and time-consuming.

    Jan 20, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great stay, AMAZING service from ABRAHAM and LAURA

    This was the perfect escape we were looking for. We travelled with 20 other friends and their families and this resort was the perfect size. The two highlights of this resort was the service (every staff member we interacted with was incredible) and the food. ABRAHAM and LAURA were two stand out staff members that ensured everything we needed or wanted was provided literally within minutes. The rooms are somewhat outdated but extremely clean. The pools were perfect, and the hot tub was drained and cleaned every evening. The beach was beautiful and walkable, perfect for all ages that were with us. I highly recommend this resort for families, couples, older travellers. It really does hit all the marks.

    Jan 19, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love!

    We just spent our third vacation here and just love it! The food and staff are amazing! A very special "thank you" to Gercon & Miseal (our "preferred beach" servers) for making our vacation as relaxing as possible!! They truly went above and beyond for us. We already have another reservation booked!

    Jan 18, 2026
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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