These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Type of wine/spirit bottle provided is at hotel discretion
- Spa discounts apply to spa treatments and services only; not applicable towards the purchase of spa products
- Any Spa Service or discounts that state valid pp/ps are limited to a max of two (2) adults per room
- Discounted amenities and services cannot be combined with other discounts or special offers on property
- All amenities are subject to availability
- Additional restrictions may apply on eligible Spa Services
- All services should be arranged with the concierge after check-in
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
o Access to private Preferred Club Lounge (7:00 AM - 11:00 PM)
- Oceana (5:30 AM - 11:00 AM)
- Portofino (5:30 AM - 11:00 AM)
- Bluewater Grill (7:30 AM - 10:30 AM) - Exclusive to Preferred Club
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5373 reviews
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Dec 29, 2025Real talk Review
This is a very family oriented resort - young family specific. The pool area isn’t huge- it’s narrow. Swim up bar is not connected to the main pool which is a pain. Playing ball toss in the pool is bound to splash or hit someone so do with caution. Smaller resort which is nice for convenience. “Teen club” is more for kids. This is not a “teen” friendly resort - very tailored to smaller kids. Daily entertainment is lacklustre. LOTS of Zumba…. Little else. Rooms are nice and big- lots of space to move around - we even got a roll away bed so each kid had their own place to sleep with standard room. Resort is clean and nice. No issues there. Beach is crap - avoid this resort if that is what you are into. They have crocodile warning signs and the beach itself is small and not appealing with lots of seaweed and a tractor that goes back and forth all day. Nightly vibe is decent- there are different options which is nice so you aren’t stuck watching a show if you don’t want to. Lobby music was great overall- loud if you plan on going to bed early though as it echos through the resort until 11. Italian restaurant is the best one- don’t waste your time at the Asian one - it’s literally gross as is the Mexican one (yes they messed up Mexican food). Buffet is big, lots of options, overall good just gets tiring after so many days. Bars are good across the resort, they know how to make a drink! Service doesn’t come with a smile unless you tip EVERY time you get something which is annoying especially by the pool or beach.the beach/pool bar people will just ignore you altogether for the most part. Sales people are petty - all or nothing. Avoid the 2 hour sales pitch and just pay the extra money otherwise it’s just cut eye and cold shoulder the rest of your trips not worth saving $250 unless you are cool with that stuff. (They say 90 mins but close to 3 hours for us). Lazy river and slides are all shaded- so on non sunny or hot days it’s a little chilly. It’s also VERY windy here so the hot hot heat isn’t really there. Was a red flag the whole time we were there meaning no water activities = boring! No one swam much either - most people stayed in the pool as the seaweed was extreme. Would I go back? Probably not. Was it terrible? Hardly. Just not for us personally.
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Dec 28, 2025Family holiday at Dreams
Zumba activity was great! Very energetic and provided friendly atmosphere. Thank you for helping to burn calories while staying at the hotel!
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Dec 28, 2025
Peaceful as kids got entertained all the time. Miguel was amazing
Kids entertainment was amazing both at the explorer club and by the team in the pool. Recommend for families and friends with small kids. There was also 8 restaurants apart from the buffet, lots of options
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Dec 28, 2025Terrible food...impossible to get a sun lounger...not 5 star in a million years...never going back
This hotel markets itself as a five-star resort, but the reality is closer to an overcrowded, poorly managed three-star at best. It was not worth the money and we will never return. The room itself was acceptable on the surface, though even that fell apart on closer inspection. The bathroom doors for both the toilet and shower constantly slid open, offering zero privacy. Worse still, there was visible damage to the door with a hole in the glass and sharp exposed edges — completely unacceptable and frankly dangerous, especially in a family room with children. The food, however, was the real disaster. The buffet was overcrowded, chaotic, and consistently served cold, low-quality food. Meat was undercooked, basic pairings were missing, and getting a second drink was almost impossible due to overwhelmed staff. The à la carte restaurants were somehow even worse than the buffet, with laughably limited menus and food that was poor in both quality and execution. By the end of the stay, I was suffering from indigestion and acid reflux — something I can only attribute to days of eating this awful food. The pool situation was a complete farce. It was impossible to get a sun lounger, despite clear signage stating reserving loungers was not allowed. Guests ignored the rules from as early as 7am and staff did absolutely nothing to enforce their own policy. As a result, we were left sitting on the floor while our children used the pool. Completely unacceptable for a hotel charging premium prices. The so-called “Preferred” category was another example of misleading marketing. We booked Preferred based on the description stating it was suitable for couples and children, yet the Preferred pool did not allow kids at all. This made absolutely no sense. The adults-only sun terrace was little more than a few loungers dumped on a flat roof — unused, uninspiring, and clearly an afterthought. The layout of the resort was equally baffling. The Rendezvous Bar being placed in the lobby was strange enough, but it was essentially a wind tunnel, constantly battered by onshore winds. There was nowhere near enough seating for the number of guests, and it was poorly configured for the shows held there. The entire place felt cramped, badly planned, and overwhelmed. The kids club was passable at best, but even there standards slipped. On the first day, they managed to lose our four-year-old son’s clothes. Supervision was lacking, and staff did not adequately help him change in and out of swimming gear so he could participate fully in activities. Parents are given a buzzer that constantly goes off, forcing repeated trips back to the club — something that simply does not happen at better-run resorts like Club Med. Overall, this hotel is grossly overpriced, badly managed, and nowhere near five-star quality. Poor food, poor organisation, misleading descriptions, and zero enforcement of basic rules ruined what should have been a relaxing family holiday. Save your money and stay elsewhere.
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Dec 27, 2025
Dreams Natura Entertainment Team
Miguel on the entertainment team was great all week. They put on several different activities for the whole family. Overall great experience.
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.