Dreams Riviera Cancun Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

13617 reviews

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  Beautiful Resort

  The resort and grounds are beautiful. All of the pools were great. We received exceptional service at the pools from Francisco, Israel and Lennry. Room was great, A/C worked awesome. Beach was disappointing with the seaweed problem.

  Sep 15, 2025
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  Excellent

  Overall this resort was lovely. I give it a 4.5 stars. The staff is amazing. They are friendly and attentive. I got a room with a plunge pool which was amazing to get out the sun in the afternoon, but still have access to a pool. The hotel needs some minor cosmetic fixes, but it was apparent that they were working on this while we were there. We had a small mix up with the cabana I reserved and the staff worked quickly to fix the issue. I would definitely stay again.

  Sep 15, 2025
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  Wonderful Stay at a Great Resort!

  We had a fantastic week at this resort, everything was just lovely. The welcome was warm and we immediately felt at home. One of the staff members approached us with a sales pitch for a new hotel. We're not fans of that kind of thing, so we kindly declined.. The resort staff were truly amazing, incredibly friendly and helpful. Special thanks to Blanca in the Preferred Club lounge and Erik Ramirez by the pool, both of them made our stay even more enjoyable. The food and drinks were delicious throughout the week. Our only real downside was the presence of persistent vendors on the beach. It's disappointing that the resort allows them to bother guests like that. The same goes for the street market at the resort. You're constantly approached and pressured to buy things. Personally, I prefer to shop on my own terms. Being hassled while on vacation really takes away from the relaxing experience. That said, overall it’s a fantastic resort with beautiful pools, top-notch service and we had an amazing holiday.

  Sep 14, 2025
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  Okay

  This is a family centered resort, but it was very quiet and I don’t think they had a lot of activities for kids. I was there for my 50th birthday, my husband’s birthday and our 28th anniversary. We were given an almost 3 hour wait for a room and they told us that they were preparing something special for our birthdays and anniversary but when we got to the room, there was nothing but one piece of birthday cake. I was also surprised by the fact that there was not a table to eat at or dressers to store clothes. We kept having to drag the table from outside into the room to eat The buffet was OK but the room service food was amazing and we ate that more than anything. The hotel lobby and the restaurants are beautiful, but the building façade appears outdated. We had a swim out, which was really nice but all in all I probably would not stay at this resort again even with the amazing staff.

  Sep 13, 2025
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  PARADISE

  WHAT A PHENOMENAL EXPERIENCE my family, friends, and I had!! I have visited various Dreams resorts and this one has to be one of my favorites! The atmosphere, attention, and food is exceptional. The personnel is probably the best thing about this resort. They go above and beyond to make you feel welcomed and at home. I want to personally thank Abraham (gerente), Santos, Enrique, Chef Fernando, and Estela at Seaside grill. They never disappointed and had fresh, hot food for us each time we went. The food was delicious. They are the sweetest and so attentive. I also want to thank Pablo, Armando, Rubiel, and Mauricio at World Cafe. They always made breakfast or late night dinner stops so fun. If they didn't have what I was looking for they went out of their way to find it. MOST OF ALL: We want to thank Chef Pedro and Chef Eddy for going above and beyond at our dinners and lunches at El Patio, Seaside, and Portofino. You guys left us in awe with so much love and kindness. The surprise plates were scrumptious and we couldn't believe it. Our last parillada was so good. I couldn't believe there was so much food at that table. We genuinely good feel the love from you two. THANK YOU so much!! We had such a fun and sweet server Vicente at El Patio! Thank you to Mr. Hector at Club Preferred for being so welcoming, informative, and kind. The preferred lounge was always stocked up and my kids always grabbed delicious snacks. The rooms were very clean and spacious. There was various activities each day- never ending of fun. The personnel at Coco Cafe were so sweet and made our frappes and iced coffees jus right. If you're looking for a place to go with your family this is the one! Soak up the sun and enjoy your margaritas!!

  Sep 13, 2025