What We Love
- Experience the true magic of the Caribbean with seaside, candlelight dining.
- Enjoy a wide range activities perfectly suited for adults and families alike.
- Find the perfect meal for every occasion at one of several unique onsite restaurants.
Things to Know
- The resort is only 20 minutes from the airport.
- Upgrade to the Preferred Club and get exclusive access to bigger rooms and outstanding amenities.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
UNLIMITED - LUXURY® INCLUSIONS
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
- Enjoy free Wi-Fi and free international calling to the US, Canada and local landlines with Unlimited Connectivity. The mobile app also allows guests to view the schedules of all events, activities and restaurants at the resort, plus to learn about local destinations, excursions, and much more.
Resort Details
- Barefoot GrilleDelicious grilled favorites are served beachside.
- Bordeaux
This restaurant is for Adults Only.
Enjoy a la carte French cuisine in a romantic atmosphere with a wine cellar.
- Coco CaféPremium coffee & snacks in a casual and relaxed atmosphere.
Late Night Bites served. - El PatioA la carte restaurant offering authentic Mexican cuisine
- HimitsuA la carte restaurant specializing in Pan-Asian cuisine.
- OceanaVariety of fresh grilled local and international seafood specialties served a la carte.
Approximate seating capacity: 82 - PortofinoRecently renovate a la carte restaurant featuring the authentic flavors of the Mediterranean & Italian.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside Grill
A newly renovated, exotic grill of selected fish, poultry and beef in the evening served à la carte.
• Located by the beach• Preferred Club guests only for breakfast & lunch, open to all guests for dinner
• Approximate seating capacity: 60
- Various Lounges/Bars
- Barracuda
- Desires (temporarily closed)
- Manatees
- Rendezvous
- Revive
- Sugar Reef
- World CafeA newly renovated, buffet-style restaurant serving local and international specialty items and classics.Approximate seating capacity: 202
- All-inclusive meal plan
- Babysitting†
- Bicycle rentals
- Boutiques/stores†
- Children programs
- Concierge desk
- COVID test onsite
- Golf,Offsite†
- Health club†
- Laundry/Valet service†
- All-inclusive meal plan
- Babysitting†
- Bicycle rentals
- Boutiques/stores†
- Children programs
- Concierge desk
- COVID test onsite
- Golf, Offsite†
- Health club†
- Laundry/Valet service†
- Nightclub†
- Outdoor pool
- Pool
- Restaurant†
- Spa†
- Water sports†
† Fees may apply
- Bike rental
- Billiards
- Bocce court
- Children's programExplorer's Club - Fully supervised children's program entertains kids ages 3-12 with daily programs based on science, nature and exploration including: Sandcastle competitions, arts and crafts, big screen movies on the beach, Euro-bungee, game room, large playground, weekly campout adventure
- Motorized Water Sports †
- Non-Motorized Water Sports
- Outdoor pool3 outdoor swimming pools
- Pool †Dreams Riviera Cancun has three pools and two hot tubs located on property. There is one main infinity pool adults only overlooking the ocean, an activities pool and a children’s pool. There is one outdoor hot tub located on each side of the resort for use by all guests. There is a Splash Park.
- Spa †
DREAMS SPA BY PEVONIA® offers a sublime atmosphere of pure indulgence that combines hydrotherapy and indigenous treatments and creates a refreshing, invigorating and peaceful experience. Swiss showers, saunas, steam rooms, private showers and relaxing areas are here for you to enjoy. Massages, body treatments, facials, manicures, pedicures and a full service beauty salon are all available to you.
Spa facilities include:
- Massage and body treatments cabins- Relaxing, aromatherapy and sport massages
- Reflexology
- Main hydrotherapy area
- Cold plunges
- Outdoor cascading whirlpool
- Exfoliation treatments
- Facials
- Bathrobes, towels and slippers
- Yoga classes
- Steam room and dry sauna
- Hair and beauty salon, manicures and pedicures
- Elegant locker, vanity and dressing areas
- Shampoo, body gel, body cream, deodorant
- Main lounge for men and women
- Spa boutique - Volleyball
- Windsurfing †
- Golf †Guests at select resorts in Cancun and Riviera Maya can enjoy discounted green fees at nearby golf courses: Playa Mujeres Golf Course, El Tinto Golf Course at the Cancun Country Club, El Mayakoba, Riviera Maya Golf Course, or Gran Coyote Golf Riviera Maya.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
14016 reviews
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Jan 12, 2026Wonderful Stay with Excellent Service & Quick Resolution to Issues
We had a great overall stay at Dreams Riviera Cancun, and what truly stood out was how attentive and responsive the resort staff was throughout our visit. On our first night, we experienced a hiccup with very loud neighbors who were disruptive at all hours. We notified the front desk, and the resort acted quickly to remediate the issue by moving us to a new room. The process was smooth, and we truly appreciated how seriously they took our comfort. We did have a very disappointing experience with VIP Services, which are not directly tied to the resort. We were told—and confirmed twice—that a $200 voucher would cover an excursion to Isla Mujeres for two adults and one child. After sitting through the presentation, we were then told it would not be covered, and the VIP Services manager refused to even speak with us. This was frustrating and felt misleading. However, I want to emphasize that the resort stepped in and worked to remediate the situation, ensuring our time was not completely wasted. A huge thank-you to German at the front desk, who went above and beyond trying to help us navigate and resolve the VIP Services issue. His professionalism and genuine care made a stressful situation much easier to handle. Another standout was Manuel, the bell hop, who was incredible from start to finish. He was consistently attentive, remembered us throughout the trip, and truly went above and beyond to make sure we were having a great time. His kindness did not go unnoticed. The nannies at the Kids Club were also amazing. They were so attentive with the children and organized a variety of fun and engaging activities. It gave us peace of mind knowing our child was in such caring hands. As for dining, the best meal of our trip was at the Mexican restaurant, El Patio. Our waiter Manolo was phenomenal—friendly, attentive, and made sure our drinks were always flowing and that we enjoyed every dish. His service really elevated the entire dining experience. Despite the VIP Services issue, the resort staff consistently showed excellent customer service and genuine care for their guests. Because of the outstanding employees and overall experience, we would absolutely consider returning and would recommend Dreams Riviera Cancun to others—just be cautious with VIP Services expectations. ⭐️⭐️⭐️⭐️⭐️ (for the resort and staff!)
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Jan 12, 2026
Great experience
Great resort with extremely friendly and professional staff. There was activities for all age groups and the food options were high quality and varied. However at some point it got too crowded, access to pool, beach and restaurants was limited and frustrating. More resources should be dedicated during peak times. Nevertheless, would definitely come back and recommend
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Jan 12, 2026
Dreaming of “Dreams Riveira”
Great location, loved our ocean view room, close to the pools and eating places. Clean all around with friendly staff willing to help immediately. Resort was the perfect size (483) rooms. Can’t wait to go back.
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Jan 12, 2026
Loved it
Beautiful resort and wonderful for kids. Staff was exceptional! Very clean and updated. Pools were amazing and staff made every effort to make sure your every need was met.
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Jan 11, 20266/10 at best...
Issues started at check in and never stopped. Room was dirty and dilapidated. Air conditioning motors, the toilet, and our sink all had to fixed on our 1st day. We paid for a Master Seaside Suite which was also part of the Preferred Club. We have many experiences with preferred clubs in other hotels (Secrets, Excellence, etc.) ... and we are still trying to understand what the benefit was from this service at Dreams. The biggest issue was the restaurants. We were told that no reservations were needed for restaurants (outside of teppanyaki) as there was ample space. Not even close to the truth. 1hr+ wait times for all restaurants. When you have young kids... this simply isnt acceptable and we dont want to resort to the buffet for dinner every night. I had to get hotel management to assist here eventually. There were also 2 weddings and a corporate event ongoing when we stayed. The hotel footprint is quite small compared to most. We liked this attribute because we've found with previous experiences that smaller hotels usually leads to better quality. That said, when these events start taking away resources or affecting the general guest experience... to me, that's a real problem. Aside from this, I would comment that the kids club is very good and the working staff at the hotel are very friendly. The kids have a blast at the slide pool and the guest entertainment is ongoing thoughout the day. Drinks were good and the food was average. Overall, value for money wasn't great. This trip was for our kids... and there were positives... but simply too many negatives to say otherwise
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.