Dreams Royal Beach Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6411 reviews

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  A Beautiful Resort with a Few Drawbacks

  We recently stayed at this resort in room 6126 and were truly impressed by several standout features. The sand was gorgeous, and the rooms were incredibly spacious, with comfortable beds and plush pillows that made it easy to relax. One of our favorite parts was being able to step right out of our patio and into a lazy river—such a fun and convenient touch. The pools were fantastic, and the overall resort grounds were beautifully maintained. The entertainment staff by the pool kept the energy up, and our concierge, Marcel, was outstanding. He went above and beyond—booking our reservations, tracking down floats, and even resolving maintenance issues that I had been trying to fix for two days. Marcel had everything sorted in just one afternoon. Despite the resort being 95% booked, it never felt overcrowded. Transportation around the property was smooth, and Louis, the crazy golf cart driver, definitely added a fun twist to our rides. The buffet also exceeded our expectations with a good variety and quality of food. That said, there were a few disappointments. Room design lacked functionality—only two hooks, limited outlets, and minimal storage. Even in the newer preferred rooms, we experienced a broken front and back door lock, a non-working phone, and noisy sinks. Communication was a frequent challenge, as many staff members spoke little English, which led to some frustrating miscommunications. The specialty restaurants were underwhelming, with limited menus, bland food, and repeated issues with incorrect or missing orders. Bartender quality varied—some made consistently great drinks, others didn’t seem to make the same drink the same way twice. Evening entertainment was also disappointing. The shows were mediocre, (other than the rock and 4th of July show, which were really good) and the casino was small—with a broken air conditioner on multiple nights and dealers who often made mistakes. The dance club was mostly empty, and there wasn’t much to do for 20-somethings after 9 p.m., which left the nights feeling uneventful for younger guests. Our biggest letdown was the beach. It was covered in seaweed, the water was cloudy, and it wasn’t even appealing to swim in. On top of that, every visit to the beach involved being approached multiple times by vendors trying to sell us things or take paid photos. They left after a few declines, but it was a constant interruption. Overall, this resort offers beautiful grounds, great pools, and relaxing accommodations, but it falls short in areas like room functionality, service consistency, nightlife, and beach maintenance. With some improvements, it could be an excellent vacation spot.

  Jul 06, 2025
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  Resort was great - EXCEPT food/food service

  Facilities were clean and well maintained, concierge and bar staff were phenomenal - but the food quality was subpar at best. One step below snack bar grade, not international resort grade. The inefficiency and inaccuracy of the food service failed to make up for it. Wait times from ordering until the usually wrong order was placed on the table ranged from 1-2 hours causing us to miss shows and events, and when it was brought up to the restaurant management - they were completely indifferent. The rest of the resort was excellent, so I don’t understand why they abandoned any effort at such an important piece of a vacation.

  Jul 06, 2025
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  Dreams Royal Beach July 2025

  Just back from a one week stay, here's my review. The buffet is small, but so is the resort. There are no dress codes but most people look nice at dinner time. No wrist bands are required and there is no way to tell who is preferred or not. From what we could see on the old side, we definitely would not upgrade for the few extras that you would get from being Preferred. The new side is gorgeous but we liked that everything was close by in the older side. There are many things to eat, yes, sometimes items are cold but you are not going to starve! We LOVED the mashed potatoes (they taste better than they look!), we also loved the omelette station. The set up of taking a plate to load your ingredients is fabulous, especially with the louder volume and language barrier. There is always a salad bar and a variety of fresh delicious fruits to choose from. For a quick bite, there is a grill on the beach that serves chicken, hot dogs, hamburgers or cheeseburgers, fries that are constantly replenished, nachos with cheese or chili and the most delicious pizza. If you can wait 10 minutes, they will make you a personal pizza with toppings of your choice. There is also fruit available. There are very nice picnic tables complete with cloth napkins, cutlery and placemats to eat at and a place to get water (and probably other types of drinks too). My only concerns here are that the grill should probably have a barrier as many of the pigeons have deformed or are missing feet which I think may be due to attempts of walking on the grill to get food. Also, they have mayo. on the picnic tables that sits in the sun all day long. There are not many restaurant choices to eat at and we found that at least one would often be closed for a "private event". We liked the Seaside Grill best but as many have commented, there can be a bit of a wait. One night they were short-staffed and we waited 3 hours to get food. The other nights we visited, the service was amazing. The staff at the bars are friendly and, if tipped and treated well, they go above and beyond. Housekeeping was inconsistent. Some days it was prompt, other days it was done later in the evening and on our second last day, it didn't happen at all! They also offer turn down service (which we declined most days if we were there). The rooms are basic but clean. They come with slippers, robes, iron, an alarm clock, a hairdryer, 2 tubes of shampoo, soap, a bottle of sunscreen, body cream, face clothes and a variety of white towels. The rooms are older but kept up. Like many others have said, there are not a lot of outlets, but it was fine for us (we were a couple). We didn't use the jacuzzi on the balcony (it was showing its age) but the table and chairs are a nice place to sit. The beach is beautiful but there was a lot of seaweed in the water while we were there. There are also many people offering services like braiding hair, massages, wooden carvings, jewellery beach bags, shirts, hats, cigars, etc. They are friendly and kind and just go by when you say, "No thank you". Sometimes it is hard to find the large brown pool towels and we often had to walk to thhe front lobby to get them. We could usually find lounge chairs around any pool except the main pool. It was also easy to find loungers at the beach. The pools are beautiful, our favourites were the "shady pool" as we called it--the big one in the middle and the waterslides. We spent time in the main pool as well but it more shallow, crowded, no shade at all and the water is really warm. There is not a lot of entertainment during the day and sometimes things happen that are not listed on the app. (there was a very good magic show one night that was not listed). There is a container near the lobby where you can place bottle caps from your drinks to support a children's hospital. It would be better placed in a more prominent area, so that more could be aware. The ice cream shop and the immediate area is currently all shut down and some type of construction is happening there. It is very easy to navigate the resort. We were in building 5 (the buildings are three stories), and it was very convenient to all of the amenities. Like many others, we loved visiting the bridge to see the wildlife--fish, turtles and many birds. There are rowboats in the area, but we were told that they were for Preferred guests to use. The entertainment at night was really good and we watched all of the shows. There was a MASSIVE celebration for the 4th of July complete with a pool party, live music, a huge cake, bbq, flag raising, hats, party horns, leis, staff dressed in the flag and American flags flying everywhere, a statue of liberty, cotton candy, staff dressed in American flags, a big party at night and so on. As Canadians, there was nothing except for a "Happy Canada Day" projection on the the theatre stage on July 1st and a few flags on the beach at night (which, if you didn't visit, you would not have seen). We voiced our opinion on the survey and also to the female who frequently came around to ask for feedback. We were quite saddened by this. In summary, this resort is definitely more of a quite, relaxed family vibe. There are people there of all ages and it is not over run by screaming children or drunk adults!! None of our things went missing and we felt comfortable to leave our things out around the pool for extended periods of time without worry. Staff are kind, friendly and helpful.

  Jul 06, 2025
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  Beautiful but lacking

  They need better management and training. Most of the staff is helpful but some not so much. Need to learn to be problem solvers.

  Jul 05, 2025
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  Honest feedback of the frequent traveler

  Our family stayed at Dreams Royal for a week, from the end of June till beginning of July, and overall, it wasn't the best experience... First of all, the entertainment was at its lowest- the activities were repetitive, pool games were boring, entertainers themselves always hiding away somewhere, barely talking to guests, and the program wasn't always matching what was written in the app schedule. The Silent Disco and Karaoke nights were fun, but extremely short.. Just as the guests started enjoying they'd cut it off. The only good evening show was the Queen Tribute, and the Dominican fest on the beach included nice local food, rum tasting, and dancing. There was another karaoke-billiard-game room, with their own bar, but mostly too packed in the evenings. The hotel was clean overall, but room keeping service was bad- we were consistently lacking towels, the floors, surfaces and bathroom sinks were not washed, had to ask for water to be brought in, and the bed sheets didn't feel fresh... Our pyjamas and pillows would be thrown off the bed when changed. The food was mostly nice, although breakfast was mediocre. There were several a la carte restaurants, which all had 40 min waiting times in the evening, the best one was the Italian Portofino restaurant to which you could get over a beautiful bridge. The bars were also mostly nice, and drinks were okay, and diverse. The pools and the aquapark were nice, the water temperature was great, and there was mostly plenty of space to swim, except the overly packed grotto main pool. The beach was a disappointment in the season, with way too much seaweed, and an unpleasant smell from the boats further away. The vendors were sometimes a bit pushy, always around, and there were wedding ceremonies being prepared almost every day. The sand was soft and clean, and water temperature was good. So ultimately, if you intend to simply sit in the pool water all day and drink, and then hit the eclipse disco in the secrets hotel, this place is for you- otherwise, a boring, repetitive stay.

  Jul 05, 2025