What We Love

  • Guests (18+) have free-flow access to Secrets Playa Mujeres next door. 
  • Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities. 
  • Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite. 

Things to Know

  • The resort is only 35 minutes from the airport.
  • Onsite activities are perfectly suited to adults and children alike. 
  • Maximize your vacay hours by checking pick-up times on scheduled transfers

Resort Details

Dining
Various restaurants and bars serve a variety of delicious drinks and cuisines.
OnSite Dining
  • Bars
    - The Sand Bar, Beach bar.
    - Sea Legs, Swim-up bar.
    - The Grotto, Pool bar
    - Mermaid, Main pool bar.
    - Currents, Lazy River bar. 
    - Zen, Spa juice bar. 
    - Spin, Sports bar and discotheque. 
    - Interlude, Lobby bar. 
    - The Limelight, Theater bar. 
    - Preferred Club Bar, Exclusive for Preferred Club guests.
    - Hideaway, Preferred Club beach bar.
    - The Zone, Teens ages 13 to 17 years.
    - Crazy Straws, Kids ages 3 to 12 years. 
  • Dolce
    This quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere. 

  • Fusion Nikkei Cuisine
    Modern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.

    (Fusion is temporarily unavailable )


  • Gaucho Grill
    Contemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side


  • L'Etoile
    Adults-only restaurant (13 years or older) 

    Fine French cuisine and signature chef creations. 


  • Maris
    Fresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only. 

  • Mezes
    Gourmet Mediterranean fare in a Moroccan inspired ambiance.


  • That's a Wrap
    Bright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.


  • Tides
    Snacks, hamburgers and hot dogs served poolside with indoor and outdoor seating. 


  • Tres Colores
    Savor Mexican a la carte fare in a traditional, elegant Mexican ambiance.


  • World Cafe
    A vast buffet specializing in local and international cuisine, with several themed stations.


The resort offers 24-hour room service, complimentary Wi-Fi, a spa and more amenities.
On-Site Amenities
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • 24-hour front desk†
  • All-inclusive meal plan
  • Babysitting†
  • Beverage/cocktail†
  • Business center†
  • Car Rental Services†
  • Children welcome†
  • Coffee shop†
  • Complimentary wireless internet†
  • Connecting rooms†
  • COVID test onsite
  • Currency exchange†
  • Elevators†
  • Exercise gym†
  • Hair dryer†
  • Ironing board†
  • Kitchenette†
  • Laundry/Valet service†
  • Medical Facilities Service†
  • Meeting rooms†
  • Restaurant†
  • Room service†
  • Safe deposit box†
  • Spa†
  • Whirlpool†
On-Site Wedding Services
  • Guests for Dreams of Love and Dreams Ultimate to 20.

† Fees may apply

Water sports, snorkeling, tennis courts, golf and more fun activities are available.
On-Site Recreation
  • Archery
  • Beach
  • Children's pool
  • Children's program †
    • Explorer’s Club for Kids
    • Core Zone Teens Club
  • Fitness center on-site †
  • General
    Horse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
  • Golf †
  • Kayaking
  • Snorkeling
  • Spa †
    For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
  • Volleyball
  • Water activities †
  • Whirlpool
Off-Site Recreation
  • Tennis court †
    Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 8584 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Disappointing Experience for a Destination Wedding at This Resort

    I’ve stayed at several Hyatt Hotels and Resorts and have generally had great experiences, which makes this review especially hard to write. I don’t typically take the time to leave reviews, but after everything that happened during my sister’s destination wedding here, I felt it was important to share—for anyone considering spending thousands of dollars to host a major life event at this resort. My sister chose this location because it looked beautiful and had family-friendly amenities. She worked with Andrea Norfolk as the wedding planner. While I don’t know every detail, I know my sister ended up feeling cornered into a final booking she wasn’t entirely comfortable with. I personally reached out to Andrea to see if there was anything that could be done to help her feel better about the decision and was met with a cold, dismissive email that basically said no. That set the tone in a way that stuck with me. When we arrived, we found out that my sister and her fiancé had been put in the wrong room—one without the private swim-out feature they had specifically booked and paid for. Worse, the room smelled like weed. The staff did move them to another swim-out room, but the emotional toll had already hit. She had been dreaming about this trip and started it in tears. The most upsetting part, though, happened on our first night. A staff member had told us the restaurant where the bridal party planned to dine allowed guests 12 and up. My husband and 12-year-old stepson dressed up and were so excited to be part of the celebration. When we got there, they checked his passport and denied him entry because he was not yet 13. Even after explaining that it was my sister’s wedding, the staff wouldn’t make an exception. We were devastated, and honestly, we left in tears. The manager was indifferent and completely unsympathetic. To be fair, some of the staff were wonderful—kind, attentive, and truly helpful. But others acted like they hated being there, and that energy was impossible to ignore. When you’re at a resort for something as meaningful as a wedding, it’s disheartening to be surrounded by that kind of negativity. This trip should have been joyful and memorable for all the right reasons. Instead, it left us feeling frustrated and hurt. I sincerely hope the resort takes this feedback seriously and improves how it supports wedding guests in the future.

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Hideaway Bar

    Great service from Pedro at the Hideaway bar in front of the beach. Very friendly and with great attitude. The drinks were very well prepared.

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Bali bed beach service at Dreams Playa Mujeres

    Pedro and Raul provided the absolute best service at the Bali Beds on the beach! This is a must-do and amazing experience! 5 Stars all the way around!

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Time by Pool Side

    Herbert was an amazing sever at the pool! Drinks always can quick and he made our experience amazing. Went out of his way to make our experience here 10 times better!! Plus there is lots to do here

    Jul 10, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    So much fun

    Had such a blast at this resort!! The entertainment team was amazing, especially Eduardo, Brayan, Sebastian, Felix, and Gustavo! Can’t wait to come back again

    Jul 09, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

     

  • Pet Policy : Pets Allowed:
    • Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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