What We Love
- Guests (18+) have free-flow access to Secrets Playa Mujeres next door.
- Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities.
- Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite.
Things to Know
- The resort is only 35 minutes from the airport.
- Onsite activities are perfectly suited to adults and children alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8948 reviews
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Jan 20, 2026Dreams…. Having fun!!!
Activities are so much fun!!! Bingo with Jessica, Gustavo, and Bryan is AWESOME!!!! Great fun Staff!!!!
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Jan 20, 2026
Excellent experience
Staff extremely help full. Good food. Very clean. Something good on every night. Extremely family friendly for all ages
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Jan 19, 2026Awesome family resort! Other than a few minor things it was worth it
For the most part we really enjoyed our stay, restaurants were awesome, and lots for the kids to do, and if your kids are a little older the resort is small enough and set up where you can let your kids wander without worry, there was something happening every night, all the wait staff were awesome! They were all very friendly and came around often to see how we were doing for drinks, they also offered pool side menus so you could have a snack at the pool without leaving. The grounds are in good shape and the staff are always busy doing upkeep,the beach is really nice too. A little down side: Make sure you bring your own beach toys and pool toys and don’t forget anything because if you need to buy anything from the store at the resort it’ll be expensive, i saw $35usd just for sunscreen, i didn’t like how they try to push you to sit through an 1.5 talk about Hyatt loyalty program the the day you arrive, and at breakfast the next day, even after saying you aren’t interested in it right at the start. At times i found there to be lots of cups and, plates and other stuff laying around the pools from the day before that hadn’t been picked up and thats at 10am. Overall everything was good otherwise
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Jan 19, 2026
January 2026 family trip
Family of 4, just got home. staff was very good! Other than them trying to sell you some sort of loyalty program after you check in and being very pushy about it, our stay was great, kids loved the pools. Wait staff at the pools are phenomenal as well. The weddings didnt bother us, the week we were there, had 3 but it didnt interfere with what we were doing (we heard this was an issue). Restaurants were great, we didnt get to go to the french one cause, kids. Buffet was fairly average, its buffet, it works. Only thing we noticed was alot of leftover drinks and cups around the sun chairs.
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Jan 19, 2026
Stunning resort with astounding staff and service
The resort was stunning and the staff were incredible!! Erika and Patricia as part of the wedding department went absolutely above and beyond to help us, and answer all of our questions. The staff in general and service was truly amazing. The beach is beautiful the rooms are clean. The whole property is luxurious! And there was resort entertainment for the family on one of the nights and all throughout the pool days- I will be staying again
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.