What We Love
- Guests (18+) have free-flow access to Secrets Playa Mujeres next door.
- Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities.
- Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite.
Things to Know
- The resort is only 35 minutes from the airport.
- Onsite activities are perfectly suited to adults and children alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8905 reviews
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Dec 29, 2025Excellent
Jaimie was very friendly and made us feel very comfortable. He made an effort to come say hello and make sure we were satisfied with the resort and with our experience. He was great!
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Dec 29, 2025Fine resort but not 5 star
This resort has a lot to offer. The teen area is fantastic and love the Padel Court. The pickle court is not great and the ball doesn’t bounce well. The restaurants are hit and miss. The steak restaurant was great. The Mediterranean restaurant was mid. The portions were a little small and my kids ended up going to the buffet after. In general the service is very spotty. We are not preferred but I am not afraid to pay for upgrades. Without a preferred room you can’t pay for a Bali bed at the beach. I tried to upgrade our room and we thought we were getting upgraded to preferred but we did not after paying $600. I guess we should have asked more questions before accepting the upgrade. We were promised additional services and have not received them with the upgrade. The buffet is also hit and miss. We saw a small child standing over the desserts and bite about 30 ice cream cones and put them back- sort of put us off the buffet :). The app that they want you to use is spotty. The room service menu on the app is limited. The beach is nice and the sand is beautiful. Overall, the resort is fine but not 5 star.
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Dec 28, 2025
Beautiful, great amenities but not worth the price
Grounds are beautiful, amenities great, room was clean and comfortable. Though, I don't understand this trend of letting people in the room be able to see into the bathroom (they had this movable peak-a-boo wall) and be able to hear and see everything! Beach was so clean and sand was soft. The hotel was located along a strip of hotels that was "gated" which gave a sense of safety. There were several pools from ones for kids, families, or adults only. I appreciate they didn't have music blaring like a club at every pool but if that's the vibe you wanted, they had a pool for it. The staff were friendly. The kids clubs were nice too - they have one for little and separate one for teens. The food was also good for an all inclusive with a wide variety. Why no 5 stars? WHEN you get service, it's good but it's SLOW. The resort was not packed and it took 30 min to get plain nachos, for example. At one restaurant, the hostess left for almost 15 min to come back to say there was a 30 min wait. Then they call your room at random hours. Once, they called at 9 pm! Our toddler sleeps at 8. Maybe I'm conservative but why do a "house call" past 8 pm anyway? Then they try to push a time share presentation. The sales lady rubbed me the wrong way kept calling me princess and said if I were smart I'd sit through it to get a $200 voucher which probably had its limitations anyway. I really wanted to love it because I liked the grounds, beach, amenities but for the price you pay, you'd want service to be better and it just didn't cut it. I've been to a number of all-inclusive resorts around Cancun at different price points and this one was probably the worst given the service quality in comparison to the quality of hotel.
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Dec 26, 2025
Dream stay with excellent service in Playa Mujeres
Service: A huge thank you to our pool concierge, Jaime Lagunas! He provided wonderful service and was incredibly attentive. This high standard of service was consistent across all areas of the hotel. Resort & Dining: The grounds are beautiful, very well-maintained, and spotless. The food was fantastic—everything you could possibly wish for. Location: The location is perfect if you are looking for tranquility. Being in a gated community, it feels very safe and secluded from the busy hotel zone of Cancun, yet it’s only a short drive away if you want more action. Value for Money: With the "Unlimited-Luxury" concept, you really get what you pay for. Top-shelf spirits, 24-hour room service, and the high quality of food make it worth every penny. Noise Level: Despite being a family-friendly resort, we found the atmosphere very relaxing. The layout is spacious enough that you can always find a quiet spot, and the overall noise level was pleasantly low. Point of Criticism: Unfortunately, the "sunbed phenomenon" is an issue here. It is incomprehensible to us, but some guests start reserving loungers as early as 6:00 AM. I hope management addresses this to ensure a fair experience for everyone. Conclusion: A wonderful stay in a great hotel. We highly recommend it!
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Dec 23, 2025
Cancun Christmas
Jamie was very knowledgeable and helpful with every questioned I asked. He was very patient and kind to our family and continued to check in on us to make sure we had all that we needed and how our stay was going. Would highly recommend seeking out Jamie for all your needs at the resort.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.