What We Love
- Guests (18+) have free-flow access to Secrets Playa Mujeres next door.
- Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities.
- Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite.
Things to Know
- The resort is only 35 minutes from the airport.
- Onsite activities are perfectly suited to adults and children alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8535 reviews
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Jun 30, 2025Dreams staff
Jaime was awesome! Jessica, Alejandro, Maria, Katia and Louis were all wonderful. We would definately come back! Maybe our next anniversary.
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Jun 30, 2025
Great family vacation at Dreams Playa Muejeres.
This is a wonderful resort! I especially appreciate the staff. Martha and Alejandro the pool concierges went above and beyond. Excellent customer service. We also enjoyed each of the restaurants where the servers attended to even the smallest details.
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Jun 30, 2025
Fantastic!
Fantastic resort for the family! Staff is amazing; Raul at the pool was fantastic really enjoys his job and people and Minnie at the spa was amazing as well!
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Jun 30, 2025Nice facilities, but inconsistent service and serious issues
We arrived at Dreams Playa Mujeres after a long trip with a child, expecting to start our holiday on the right foot. Unfortunately, our first night was a disaster: the room was full of condensation, with wet floors and an unbreathable atmosphere. We reported it to reception and were attended by Karen, who behaved disrespectfully, making pointless jokes. I asked to speak with a supervisor and was met by Mr. Dylan, who was also unprepared and even tried to blame us for the humidity. It was already past 11:00 PM, we were travelling with a child, and reluctantly accepted a downgrade to a room with a clearly worse view. The next day, Valeria, much more professional, offered us a couple’s massage as compensation – we appreciated the gesture, but it doesn’t erase the experience. Throughout the stay, we noticed that some staff truly go out of their way to please, especially housekeeping and some restaurant teams. But at the bars, if you don’t tip, the attitude changes instantly – and it’s very noticeable. Food isn’t bad, but it’s extremely repetitive. Different restaurant names, but very similar flavours. After a few days, it gets tiresome. At the beach and pool, we constantly saw guests reserving sunbeds at 6:00 AM with towels, and worse – some staff were saving beds in exchange for tips. It felt more like a budget hotel in Tenerife than a supposed 5-star resort in Mexico. Another low point: our luggage was held up for two days, and we had to shop at the resort’s store. A basic bikini was $90, and swim shorts were $50. An absolute rip-off taking advantage of guests in need. On top of that, there are weddings almost every day, both in the afternoon and at night, with loud music and blocked-off areas. It seriously affects privacy and peacefulness for regular guests. ✅ One clear positive: the Wi-Fi works very well throughout the resort. Conclusion: Dreams Playa Mujeres has nice infrastructure but relies on looks. There’s a clear lack of leadership, poor management, and unacceptable practices for a hotel in this price range. We will not return. And we do not recommend it.
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Jun 30, 2025
Amazing Resort for everyone one in the family! Great location/venue for our 25th Wedding Anniversary celebration!
Amazing stay at an amazing resort paradise in Playa Mujeres. Not only do they have one of the best beaches in Cancun, the people/staff there are amazing angels who will take care of you so well. We spent our 25th Wedding Anniversary here with our family and friends and Dreams Playa Mujeres did not disappoint us at all. From the moment we arrived until the time we are leaving. Special thanks to the following amazing people who took care of us while we are there: Alicia - UVC VIP Member Services - thank you for taking such good care of us and our family during our stay!! From the Preferred Club Lounge: Vanessa Karla Giselle Thank you for all your help! 6/14/25 Antonio - World Cafe - dinner 6/15/25 Ulises - world cafe - breakfast Luis - Fusion - dinner Pedro - Preferred Side - beach for our drinks 6/16/25 Maria Jesus - Preferred Side - beach for our drinks- she kept us well hydrated and well attended. She is amazing!! The Amazing Jaime - our Preferred Beach/ bali bed concierge - he is amazing and an outstanding customer service satisfaction guaranteed.. really took good care of us the whole time we were there. 6/14-6/21/25. You are heaven sent!! Very polite, kind and a hardworking person. I remember him from Secrets Playa Mujeres also. 6/17 Santiago - Maris - thank you for accommodating my request of fresh and sweet mangoes!! Michelle Noriega - our wedding coordinator… what an amazing job!! Thank you for helping us have a wonderful celebration of our 25th Wedding Anniversary!! Ruben - from Adventure Photos - thank you for taking great pictures pf our event!! Josue - Spa concierge - he got all of our Spa Appointments taken care of Jesus - amazing hair/makeup for our Wedding Vow Renewal!! Thank you for beautifying me! 😊 6/18 World Cafe - Ruben - thank you for the mangoes!! Paulina Camacho - and the team of the concierge who assisted my brother in law and help us get him to the hospital… we truly thank you… 6/19 World Cafe - Ivan (was at Secrets too) - it is so good to see fakiliar faces!! I may have forgotten some names ans for that I apologize!! You all have been great and made our stay at Dreams Playa Mujeres memorable with our families and friends!! We will be back for sure as this area has been one of our favorite destination!! Oh wait - did I not mention how great tasting the food are in all of the restaurants ans most especially during our event… the catering is excellent!! Thank you Dreams Playa Mujeres for an amazing time!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.