What We Love
- Guests (18+) have free-flow access to Secrets Playa Mujeres next door.
- Preferred Club members have access to a variety of extra perks, including 20% off at the spa, personalized check-in and upgraded mini-bar amenities.
- Perfect your stroke and take advantage of zero green fees at the fabulous Greg Norman-designed golf course onsite.
Things to Know
- The resort is only 35 minutes from the airport.
- Onsite activities are perfectly suited to adults and children alike.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
Resort Details
- Bars- The Sand Bar, Beach bar.- Sea Legs, Swim-up bar.- The Grotto, Pool bar- Mermaid, Main pool bar.- Currents, Lazy River bar.- Zen, Spa juice bar.- Spin, Sports bar and discotheque.- Interlude, Lobby bar.- The Limelight, Theater bar.- Preferred Club Bar, Exclusive for Preferred Club guests.- Hideaway, Preferred Club beach bar.- The Zone, Teens ages 13 to 17 years.- Crazy Straws, Kids ages 3 to 12 years.
- DolceThis quaint cafe offers premium coffee, pastries and a large variety of ice cream options, served in a casual and relaxed atmosphere.
- Fusion Nikkei CuisineModern, elegant and stylish Oriental restaurant offering Japanese cuisine influenced by Peruvian ingredients served a la carte. Hibachi tables for show cooking.
(Fusion is temporarily unavailable )
- Gaucho GrillContemporary Rodizio with unlimited Brazilian appetizers, salads and meats carved table-side
- L'EtoileAdults-only restaurant (13 years or older)
Fine French cuisine and signature chef creations.
- MarisFresh Seafood, ceviche, seafood cocktails, catch of the day and more. Breakfast is available for preferred Club guests only.
- MezesGourmet Mediterranean fare in a Moroccan inspired ambiance.
- That's a WrapBright and green eatery with cool indoor seating and a terrace for outdoor dining. Offering a variety of healthy ingredients to create a fresh salad or wrap to your liking as well as a variety of paninis and sandwiches.
- TidesSnacks, hamburgers and hot dogs served poolside with indoor and outdoor seating.
- Tres ColoresSavor Mexican a la carte fare in a traditional, elegant Mexican ambiance.
- World CafeA vast buffet specializing in local and international cuisine, with several themed stations.
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- 24-hour front desk†
- All-inclusive meal plan
- Babysitting†
- Beverage/cocktail†
- Business center†
- Car Rental Services†
- Children welcome†
- Coffee shop†
- Complimentary wireless internet†
- Connecting rooms†
- COVID test onsite
- Currency exchange†
- Elevators†
- Exercise gym†
- Hair dryer†
- Ironing board†
- Kitchenette†
- Laundry/Valet service†
- Medical Facilities Service†
- Meeting rooms†
- Restaurant†
- Room service†
- Safe deposit box†
- Spa†
- Whirlpool†
- Guests for Dreams of Love and Dreams Ultimate to 20.
† Fees may apply
- Archery
- Beach
- Children's pool
- Children's program †• Explorer’s Club for Kids• Core Zone Teens Club
- Fitness center on-site †
- GeneralHorse Shoes, Putting Green, Iceberg Float, Water Trampoline, Bubble Soccer, Basketball, Pickleball court.
- Golf †
- Kayaking
- Snorkeling
- Spa †For those guests seeking a sanctuary for the senses, the Dreams Spa by Pevonia® will offer a sublime atmosphere inspired by Mayan culture. Enjoy a refreshing, invigorating and peaceful experience, complete with private showers, whirlpool baths, treatment rooms, a relaxation lounge, and a Watsu pool for underwater massage.
- Volleyball
- Water activities †
- Whirlpool
- Tennis court †Tennis courts (available for adults 18+ at neighboring Secrets Playa Mujeres)
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8584 reviews
-
Jul 12, 2025Overall nice vacation but not sure I would return
The grounds are beautiful. The staff was very friendly and helpful. The food was very good. I didn’t enjoy the loud music outside my room most nights I was there. I felt more like I was at a nightclub than a family friendly resort. I didn’t appreciate being turned away for breakfast for having pants and a bathing suit top on that was essentially a tank top while women were allowed in the restaurant wearing bikini things with only a see through fish net cover up on. I understand a dress code for the restaurants but it should be consistent.
-
Jul 12, 2025Can’t wait to return!
From start to finish this vacation was absolutely amazing. This was a family vacation for myself, my husband, and three daughters (age 9,6,4). My husband and I have been to Mexico before, but it was the first time we went with our daughters. We have stayed at Valentine, Excellance Playa Mujeres, and Finest Playa Mujeres. This resort was our favorite. I truly can not wait to go back. The service was great, the food quality was good, my girls loved the activities, and the shows at night kept all of us interested. The workers worked so hard from sun up to sun down from setting up outdoor parties and shows, to making sure the grounds were beautiful. Their hard-work was definitely noticed and appreciated. I have to point out the entertainment staff at the resort. They were so welcoming and made it so much fun (especially for my daughters). Mimo, Carlos, Felix, and Richie were outstanding!!! They went out of their way to really make this vacation special for the kids. Just remembering the girls names and saying hello around the resort, made the girls feel great. Since we have left the girls bring up their names asking when they can go back and see their friends. Hearing them tell family and friends about the resort and saying they miss their friends Mimo, Carlos, Felix, and Richie is the sweetest! So I wanted to give a special should out to them! Again I give this resort a five star and will definitely be back!
-
Jul 11, 2025
Welcoming, family friendly, best place to have a wedding or even vacation with family and friends
I just had my wedding three weeks ago and I am still coming down from a high! My wedding was absolutely perfect!! I had Paloma for my wedding coordinator and she made the whole process so smooth. She’s literally the best! You can’t go wrong when booking this resort. My kids, family and friends all had the best time! Juan the bellman from arrival to departure was so helpful and sweet. This resort has it all. I will definitely be coming back.
-
Jul 11, 2025
Nice and enjoyable place.
Great good. Rooms are very clean. We had a great time with @DJMarioGomez2590. He's an awesome DJ. Went there to attend a family wedding.
-
Jul 11, 2025
Great overall!
We visited this resort the first week of July 2025 as a group of 17 (10 adults and 7 kids ranging from infant to 11yo). We would rate it 8/10: pros: - lots of space on resort (didn’t feel cramped ever) - great kids pool and slides - restaurants are easily accessible and don’t require reservations and never a long wait (hibachi is the only one requiring a reservation and is hard to book, so we just ate that the restaurant as regular guests (ie; not the hibachi experience)) - buffet has lots of options (it’s not 10/10 everytime, but the omelettes and pasta were great, friendly staff, and great baked goods) - checkin and checkout were super fast and easy! - the cafe Dolce was amazing everytime… coffee, ice cream, baked goods! Cons: - this region of Mexico is SOOOO HOT!!! I read that the location doesn’t get much wind, and therefore it was stifling 24-7 - piggybacking off the above, there is not enough shade on this resort at all!!!!! There are pool umbrellas and some huts on the beach, but we were constantly moving around our pool umbrellas to make shade for kids/ourselves. We asked staff if they had extras, they took our info for their “records” and said they would bring one, it came hours later lol… The resort would benefit hugely from shaded areas, stationary huts by the pools, areas covered by “sails”, or cooling/misting stations in my opinion!!! - the pools are veryyyyy warm, and not refreshing at all (the one pool by the Grotto pool bar was slightly cooler), but even that was very warm. Just not very refreshing when the outside air is hot as hell - there are no childproof door locks (or high latches) on the hotel room door or patio door! This is very unsafe for kids as they can open themselves!!! (Our 3yo could open, so we were watching him like hawks) Note: lots of seaweed, but the staff tried to stay on top of it! Unfortunately, it’s just part of our world now so I do not fault the resort None of these cons would keep me from going back, but they are definitely improvements that I think all guests could benefit from!!!! Overall, great resort with friendly staff!
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.