What We Love
- Send your children to the Core Zone Teens Club, where video games, socializing and other activities are available around the clock.
- Enjoy 24-hour room service as part of the Unlimited-Luxury® experience.
- Enjoy the solitude and tranquility of your luxury accommodations, complete with a furnished balcony or terrace.
Things to Know
- The resort is only 45 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
- Activities and onsite amenities are perfectly suited for adults and families.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12529 reviews
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Jan 09, 2026Deeply Disappointing and Unsafe Stay – Shocked by the Conditions and Management’s Indifference- Hyatt Dreams Onyx Resort
My family and I checked into the Hyatt Dreams Onyx Resort and Spa in Punta Cana on 12/24, and our experience was so unsettling that we left the very next day. I’ve traveled extensively and stayed at many Hyatt properties, and I have never felt so uncomfortable, unsafe, or dismissed by a hotel’s leadership. From the moment we arrived, the tone was off. After check in, we were escorted to a room that was in visibly poor condition—worn, uninviting, and located on the first floor directly overlooking an active construction site. Not exactly the relaxing holiday environment we expected for a 7 day, 6 night stay. Still, we tried to make the best of it for our children. But as we explored the resort, things only got worse. Guests were openly smoking in common areas with no staff intervention. At the main pool, we overheard a family making derogatory remarks about Jewish people. As a Jewish family, this was not only offensive—it made us feel unsafe on the property. I raised these concerns with multiple staff members on 12/24 and again during checkout on 12/25. On the morning of 12/25, I spoke directly with the onsite general manager and was only offered a different room. Thankfully, I was able to secure accommodations at another Hyatt property starting on 12/25. Had it been possible to leave on the night of 12/24, we absolutely would have. Once I returned to the United States and started contacting the hotel, I was put in contact with Cheila Rodriguez. Unfortunately, Ms. Rodriguez was not helpful at all. Instead of showing concern, urgency, or even basic empathy, she offered no meaningful solutions. Her indifference was astonishing and completely unacceptable for someone in her position. Given the conditions, the lack of safety, and the dismissive response from management—especially General Manager Cheila Rodriguez—I am appalled with my experience at the Hyatt Dreams Onyx Resort and Spa in Punta Cana. This experience fell far below Hyatt standards and left my family feeling shaken during what should have been a joyful holiday vacation. I strongly urge anyone considering this resort to think twice. Our experience was not just disappointing—it was distressing.
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Jan 08, 2026A relaxing and enjoyable stay
We’re currently staying at Dreams Onyx Punta Cana and have had a really great time. We did have a small hiccup when we first arrived, but it was sorted out quickly and professionally and after that everything has ran smoothly. A special mention has to go to Alexis, the Front Desk Manager, who has been fantastic from the start. He arranged a lovely surprise for my husband’s birthday, balloons in the room, a cake and a bottle of fizz, which was a really thoughtful touch. The hotel itself is beautiful and we’re really glad we chose the Preferred Club. The adults only pool is definitely worth it, along with the extra food options and upgraded drinks. The staff around the preferred pool are great, especially Jensy, who makes sure we are well looked after. There’s a really good choice of restaurants. Capers has been our favourite so far and we’re looking forward to trying Spice later in the week. The restaurant staff have all been friendly and attentive, with Carlos, Eddy, Julio and Willy standing out. Our room has been kept spotless throughout our stay, our room maid has done a brilliant job, fresh towels every day and the mini bar always topped up, which we really appreciate. Overall, we’re having a lovely, relaxing stay and feel very well looked after. We’d happily come back and would definitely recommend Dreams Onyx Punta Cana.
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Jan 07, 2026
Best staff!!
Very clean. Food was excellent. The staff is second to none. We’ve been twice and would go again thanks to Zorrilla, Feliciano, Vida, Angel, Sterling, Victor and the rest of the gang!
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Jan 06, 2026
Great time!
Zorro was great!!!! Good food selection and very helpful staff! All staff was very upbeat and polite. Great amout of pools and beach area for everyone so it wasn't overly crowded. Mini fridge was restocked multiple times a day along with room service.
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Jan 05, 2026
Preferred Club Is the Way to go!
We spent our Christmas and New Years at the Dreams Onyx in the Dominican Republic with a group of 14 people, with ages ranching from 17 to 90. We selected the preferred club option after reading other reviews and it is well worth the extra. It gave us an adult pool, a lounge/bar, breakfast dining room, private beach area and the best was our butler, Elias. He helped us with restaurant reservations so that we could sit together. The resort is beautiful. The pools were a little chilly, but better once you got in. The service pool side was great. We booked massages at the spa and felt very relaxed afterward. We could have stayed and used the pools and jacuzzi if we had wanted to. We also dined at all the restaurants. Some were better than others, and different people in our group had great meals while others had mediocre means depending on what people ordered. The Christmas eve and New Year's Eve buffets had everything you could imagine. They kept it well stocked throughout the night. We had great service at the preferred lounge and spent time there before and after dinner with our large family group having cocktails and playing games. They keep the resort very clean. The pools were kept clean throughout our stay. The corridors and walkways were cleaned frequently throughout the day. The water slides and lazy river were a lot of fun for our family.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.