What We Love
- Send your children to the Core Zone Teens Club, where video games, socializing and other activities are available around the clock.
- Enjoy 24-hour room service as part of the Unlimited-Luxury® experience.
- Enjoy the solitude and tranquility of your luxury accommodations, complete with a furnished balcony or terrace.
Things to Know
- The resort is only 45 minutes from the airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers
- Activities and onsite amenities are perfectly suited for adults and families.
Resort Details
- Various BarsMoments- Main lobby bar
Preferred Club Bar (Hours : 7 p.m. – 11 p.m.)- For Preferred Club guests only
Preferred Club Pool Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Preferred Club Swim-Up Bar- Located at the Preferred Club Pool and for Preferred Club guests only
Prelude- Pre-dinner drinks
SandBar- Beach Bar
Scores- Catch the game and a refreshing beverage at the sports bar
Splash- Main pool swim-up bar
Spotlight- Theater Bar
The Mix- Bar and Swim Up Bar located in the Jungle waterpark
The Reef- Main pool bar
Faire- American-style restaurant serving burgers, salads, nachos and more- Air-conditioned - Various RestaurantsBarefoot Grill- Delicious burgers and hot dogs served beachside
Bluewater Grill (Hours : 6 p.m. - 10:30 p.m.)- North American steak house- Air-conditioned- Casual Elegance dress code- Seating capacity – 119 people
Capers (Hours : 6 p.m. - 10:30 p.m.)- A menu serving a variety of à la carte Italian specialties- New Pizza oven- Air-conditioned- Casual Elegance dress code- Seating capacity – 128 people
Carnival International Café (Hours : 6 p.m. - 10:30 p.m.)- Main buffet restaurant featuring a variety of local and international cuisine- Outdoor restaurant- Casual; Casual Elegance for dinner- Seating capacity – 470 people
Cin Cin (Hours : 6 p.m. - 10:30 p.m.)- Mediterranean cuisine à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 103 people
Coco Café (Hours : 3 p.m. – 10 p.m.)- Enjoy delectable premium brand coffee drinks at this relaxing café
Mercure (Hours : 6 p.m. - 10:30 p.m.)- French brasserie-style restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 78 people
On a Roll Burger Bar- Burgers served for late night bites
Spice (Hours : 6 p.m. – 11 p.m.)- Asian cuisine featuring Teppanyaki tables and Chinese wok specialties in an elegant atmosphere- 4 Teppanyaki tables are restricted to guests age 12 and older (up to 12 people)- 1 large Teppanyaki table for 24 people- Air-conditioned- Casual Elegance dress code- Seating capacity - 111 people
Sundaez (Hours : 12 p.m. – 12 a.m.)- Ice cream parlor
Tamarindo (Hours : 6 p.m. - 10:30 p.m. )- Mexican-style à la carte restaurant- Air-conditioned- Casual Elegance dress code- Seating capacity – 124 people- Breakfast a la carte, Lunch a la carte only for Preferred Club Guests.- Dress code: Casual; Casual Elegance for dinner
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- 24-hour front desk
- 24-hour room service
- Adjoining rooms
- All-inclusive meal plan
- Babysitting†
- Business center†
- Children programs†
- Complimentary wireless internet
- COVID test onsite
- Exercise gym
- Laundry/Valet service†
- Poolside service
- Spa†
- Tennis court†
- Tour/sightseeing desk†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †New Explorer’s Club
includes cooking contests, a playground, splash zone, and indoor zipline, Indoor game room with TV and video games, Kitchen for mini master chef activity, Nintendo & xbox.
- Dancing
- Fishing †
- Hot tub †
- Kayaking
- Non-Motorized Water Sports
- Outdoor pool6 Swimming Pools including and infinity pool, children's pool
The below features will be available starting December 23, 2019:
-Family Fun pool featuring four waterslides and a lazy river.
- Sailing
- Scuba diving †
- Snorkeling
- Spa †
- Sports court onsite †
- Teen programs †Two-story Core Zone Teen’s Club with indoor area and an exterior area featuring Rock-climbing wall, a basketball court. Plus, a pool table, stage with a DJ Cabin and a set of drums, dance Floor, a bar and pinball & guitar games Available April, 2020.
- Tennis court2 Tennis Courts
- VolleyballBeach Volleyball
- Water activities †The Below Features will be available starting December 23, 2019:
Four Water slides in new family pool including: One Kamikaze slide, 2 Black hole slides, open slide in a crescent moon shape.
Family section water slide features:
-Kamikaze slide (must be a minimum of 12 years old and 4.6 ft; max weight of 220 pounds)
-Black Cave Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Black Mamba Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
-Easy Ride Slide (must be a minimum of 9 years old, minimum height 4.6 feet)
- Golf †
- Helicopter/airplane sightseeing †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12220 reviews
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Sep 02, 2025Disappointed
The complex is beautiful and the workers are great. However for the money we spent it was some what disappointed. Let me start with the beach, what beach? I only saw very few people in it. You walked through the complex and there signs that will remind what areas you can not use. Actually when I checked in they made it clear I won’t be allowed to use the Only member / Preferred member only pool. It happens to be the best pool of the complex. The main buffet was disappointing. Let me just clarify that I been to several resorts in DR so I might sound a bit more critical but honestly I wouldn’t go back. The Hibachi restaurant was very good and again I’ll repeat the workers provided great customer service. The thing that bother me the most was the atmosphere. There is pretty much no fun vibes. 10 pm on a Saturday and it was pretty much quiet. I think if you are looking to sleep and use the pool then you won’t mind. The room was very clean and nice. Entertainment in the common areas like pool was very weak. The water park was disappointed , maybe because there are way better ones in some of the other resorts. But my teen for the first time didn’t want to stay long in the water park. And this is another thing the pool for the non preferred closes at 6pm lol. That for me sucked! My daughter was disappointed. I must admit the tacos from the taco truck was amazing and the young guy serving you was great! if you skip breakfast need to wait till 12 to eat. In a summary customer service great, food in buffet was a let down, not much to eat around 11pm with exception of a burger place. Even though you allow to go to their sister resort which I hear is better , but if you with teens or children you can’t go as it’s adult only. Overall I found it kind of quiet resort not worth the money .
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Sep 02, 2025Amazing experience!
Had amazing time! The room and entire resort were very clean and maintained. The restaurants and bars were great. The staff were so friendly, attentive, and fun! Will definitely be going back!!!
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Sep 01, 2025
Loved it.
Loved this resort, our experience overall was very positive. The staff was very friendly and accommodating, shoutout to our favorite wait person Hamlet. The entertainment staff and events were really great as well, from pain and sip to bingo to fitness in the pool and zumba, they were very fun and entertaining. If you are traveling with kids, this place provides plenty of options for even teenagers to have things to do and parents be able to relax. The core zone for only teens has things for older kids, and the arcade room has bowling for the whole family to play together. The different pool areas also provided plenty of choices for where to spend time as a family or if the kids wanted to enjoy the water slides, they could also do that. Highly recommend. Would definitely return.
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Sep 01, 2025“Bad” dreams experience.
Beautiful hotel, however immediately after check in you are greeted by sales representatives, offering you monetary vouchers if you sit through a 90 minute vacation club sales meeting. Room had leaks, front desk manager Alexis Mortilla was rude and not accommodating whatsoever. Wasn’t able to get a bed for my 13 year old son, he slept on an uncomfortable sofa bed, but yet Alexis hounded us to pay extra for an amenity I didn’t receive. On our last day, we had money missing from our safe. After investigating they found nothing, and failed to mention anything about the camera footage, I had to remind them that cameras are all over the hallway, unbelievable. I am continuing the investigation, and have reached out to corporate to file my complaints. I won’t be back there!
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Sep 01, 2025Very good but several points let the place down
In general, I believe this was a 7/10 holiday destination for me and my family. A lot of positives but also a lot of issues/experiences in which for me personally do affect the overall holiday. Others may not be so easily annoyed or frustrated but were all different. - ill keep it as simple as possible PROS (preferred guests) - Access to preferred restaurant & lounges for breakfast and lunch that has a great al la carte menu and is better service then the general seating area within the Buffet (carnival) - Good selection of alcoholic beverages - Nice views and landscaping - Great waterpark - Good daytime entertainment by the main pool - Lots on site to do without getting bored for all ages - Some staff members go the extra mile to be welcoming and friendly including our butler - Josue Cons - Not all staff members are welcoming and friendly (some are pretty rude) - The fitness centre is shared with another resort and is already quite small therefore during peak times, its almost impossible to get on any equipment - Some of the staff will treat you depending on your tipping, I know this is pretty common but it shouldn't be happening especially when you've paid so money to be at an all inclusive - Sun loungers are reserved way before the time they're allowed to be however this is not policed - I spotted some workers putting them down for guests (tips included of course!) - Like most places in these areas, for the first week of our vacation, There was a huge work convention meaning the pools, restaurants and general areas were packed with workers - this can be pretty frustrating as there's generally 100s when your trying to get your food and enjoy your lunch or breakfast whilst on holiday. - If you have a room around the main pool, it can be very busy and loud up until around 10/11pm despite being a family resort - Guests smoked cigarettes and cigars in and around the main pool area, This is really not fair and horrible considering I had a 4 year old child trying to have fun around this horrible smell
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- AdvisoryThe renovation is underway to expand the Silk Convention Center, to include five new breakout rooms and updated décor throughout the facility, also to update sections of the lobby, including a new Xhale Club Lounge, lobby bathrooms, and a new travel distributor representative area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.