These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
Kids (0-12) Stay Free. Offer subject to blackout dates and may not be available during all dates during the applicable promotional window; will vary by property. Other restrictions may apply.
All Preferred Club rooms offer the following additional amenities and services:
•Preferential status and amenities
•Preferred Club suites in premium locations with amazing resort side ocean views.
•Upgraded bath amenities
•Bathrobes and slippers
•Upgraded mini-bar service (refreshed daily)
•Pillow menu available upon request
•Complimentary newspaper in-suite (English or Spanish) upon request.
•Both rain shower and telephone shower heads
•Bluetooth connected speakers in the bathroom
•Daily maid and turn down service
o Access to private Preferred Club Lounge (7:00 AM - 11:00 PM)
- Oceana (5:30 AM - 11:00 AM)
- Portofino (5:30 AM - 11:00 AM)
- Bluewater Grill (7:30 AM - 10:30 AM) - Exclusive to Preferred Club
•Special concierge service
•Personalized check-in and checkout
•Daily continental breakfast service
•Afternoon hot and cold hors d’oeuvres
•Exquisite desserts and fine liquors
•Complimentary business center
•Exclusive dining privileges
•Daily á la carte breakfast in Oceana restaurant
•Private Preferred Club beach area
•Beachside waiter service
•Bali beds available (additional costs apply)
•Beach concierge service
•Exclusive spa privileges
•25 min. back massage in a shiatsu chair at Dreams Spa *
•Additional 25% discount on spa treatments **
* One per person per stay (maximum for 2 guests, 16 years and older).
**Not combinable with any other promotions or offers.
** Added value’s are not combinable with same added value’s of other promotions.
Unlimited -Luxury Inclusions program includes the following amenities:
Limitless access to gourmet à la carte dining options without reservations required
Unlimited international and domestic top-shelf spirits
Unlimited natural fruit juices and soft drinks
Pool and beach wait service
Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
Daily maid service
Endless daytime activities and live nightly entertainment
Theme parties, oceanfront bars and entertainment venues
No wristbands required
Unlimited-Luxury Inclusions!
Important Information: Redemption information will be provided by the hotel at check-in.
Resort Details
- Bar/Lounge
Offering 6 bars and lounges, serving top-shelf brand domestic and international top-shelf spirits, ranging from swim-up to a nightly music lounge.
Barracuda - Barefoot beach bar with magnificent views
Desires - Sports bar during the day, disco with live music and dancing at night.
Sports bar & Disco (Adult only)
Sports Bar: Disco (Manatees)
Rendezvous - Lobby bar
Showtime - Theater bar (This bar is subject to the entertainment schedule) Open for events only
Sugar Reef - Located at the pool area
- Barefoot GrillCasual grilled favorites served poolside
- Bluewater GrillSteakhouse. Outdoor seating available.
- Bordeaux
Elegant French cuisine. For Adults only (minimum age of 16 years old)
- Coco Cafe / Dolce Ice Cream Parlor
Open 24 hours
- Premium coffee and snacks in a casual and relaxed atmosphere at the shopping center
- Delicious ice cream with a variety of flavors
- Dress Code: Casual
- El PatioÀ la carte Mexican food served in a friendly atmosphere with traditional dishes
- Himitsu
À la carte restaurant specializing in Pan-Asian cuisine with Hibachi tables.
Hibachi tables for show cooking, under reservation with Concierge.
- A la carte Pan-Asian cuisine with Japanese specialties.
- Teppanyaki/Hibachi Experience - Live show cooking.
- Specialized chefs prepare your meal in front of you with theatrical techniques and impressive culinary skills.
- Interactive and entertaining experience, ideal for families and groups. Approximate seating capacity: 130
- *Teppanyaki/Hibachi tables require advance reservation with concierge due to high demand. We recommend booking at check-in. Subject to availability.
- Oceana
- A la carte breakfast and Seafood specialty for dinner
- Daily a la carte breakfast available for Preferred Club guests
- Portofino
À la carte Authentic Italian food served in an elegant, friendly atmosphere with traditional Italian dishes and a pizza oven. Outdoor seating available. Daily à la carte breakfast.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- World Cafe
A buffet-style restaurant serving international specialty items and classics
- Late night bites available
- Approximate seating capacity: 288
- Dress Code: Casual
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf,Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Accessible rooms†
- All-inclusive meal plan
- Babysitting†
- Business center†
- COVID test onsite
- Currency exchange†
- Exercise gym
- Golf, Offsite†
- Laundry/Valet service†
- Meeting rooms†
- Pool
- Tour/sightseeing desk†
- Water sports†
- Wireless internet connection in public areas†
- Please contact the hotel for additional information.
† Fees may apply
- Children's programExplorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 12 p.m. – 8 p.m.Core Zone for Teens is for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 2 p.m. – 10 p.m.*Adults are allowed access when accompanying their children.The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
•Light snacks area for kids
- Fitness center on-site †*Please Note: Reservation is required, please confirm directly with the resort. Hours may vary.
- General †
Unique Experiences:
•Tequila tasting
•Shopping
•Cooking classes
•Chef Table Gourmet Experience*
•Cocktail lessons
•Spanish Lessons*Additional costs may apply
Access to private Preferred Club Lounge -
Oceana
Portofino
Bluewater Grill - Exclusive to Preferred club.
- Kayaking †There is a nominal charge added for activity to protect and preserve our beautiful environment to Kayak Tour.
- Pool †Four swimming pools: main pool, activities pool, children’s splash pool, adults-only pool. Exclusive Adults.Exclusive pool for Preferred Club members.
The family pool is now the pool that includes Manatees swim-up bar. - Snorkeling †There is a nominal charge added for activity to protect and preserve our beautiful environment to Snorkeling.
- Spa †Pamper yourself at the a la carte spa. Treatments include massages, facials, body scrubs, reflexology, manicures and pedicures, all available for a reasonable charge. Hair styling and make-up application for special events is available for adults, teens and kids.
There are total 13 cabins – 9 individual cabins, 2 double cabins, 1 double VIP cabin
- Teen programsCore Zone Teen's Club. The hotel offers special activities for your teens ages 13 to 17 too!
The Entertainment Center features daily activities and a vast array of sports and games for teenagers. Teens can meet
each other and chill out, while enjoying a variety of board games, video games and activities:
•Social events including disco mixers
•Snack bar with non-alcoholic drinks and snacks
•Video games: Xbox 360®, Wii® and Play Station®
•Ping-pong
•Billiard
•Air Hockey
•Football table
•Adults are allowed when accompanying their children - Tennis court †Coming soon in April 2020.
- Water activities †-Non-motorized water sports
-Introductory scuba lessons in the pool
-Water volleyball
-Scuba diving (Additional fee)
Following amenities are coming in April 2020:Water park, including a children’s splash pool, lazy river, a waterslide and a Rollglider aerial ride.
- Golf †
- Rock climbing †
- Xel-HaEnjoy aquatic adventures in natural lagoons and caves while learning about ancient Mayan culture.
- XcaretLearn about Mayan culture and enjoy family activities at this ecological/archeological theme park.
- Chichen ItzaOne of the most impressive Mayan Ruins, named one of the new 7 wonders of the world.
- CobaThe Mayan ruins of Cobá are located deep in the jungle, boasting the tallest pyramid in the Yucatan peninsula.
- Tulum Mayan RuinsThese ruins located in the one of the most important cities during its time, are among the most popular sites to visit including ancient artifacts, pyramids, a beach and breathtaking views of Caribbean Sea from cliff-top.
- Isla MujeresThis relaxing island, accessible by ferry, is a great place to visit as a day trip from Cancun.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5603 reviews
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Feb 25, 2026fantastic
Drisdey from entertainment team and sports was amazing and fun energy overall. We love the ceviche class and culinary tour.
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Feb 23, 2026Dreaming of returning home ASAP
Don't get preferred. Nobody knows what it is. Be prepared for lots of kids. (Totally fine, but if that's not your thing and you think you will end up in an adults-only area, you're only fooling yourself.) Bring your own food because the food at this resort is terrible. It trips over the very low bar set by Carnival cruises, and every restaurant, buffet, and room service experience could best be described as "meh" and at worst, "perilous." I got sand in my mouth at the beach, and it had more flavor than the chicken quesadilla. Someone make it make sense. Actually, someone just make something edible. Full skip on Dreams Natura.
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Feb 23, 2026A good time, but not as good as last time
16 of us went. This was our second time here. We loved it the first time as we have younger kids and it's small enough to keep tabs on them without having to worry they are too far away from us at any given time. It was mostly fine, but the food has gone downhill in a mere year. The only good buffet stuff was at breakfast and even then it's just the omelette station...everything else was middling. Got whatever Norovirus had infected the Royalton Splash next door too about mid-trip...vomiting for 12 hours and that ruined at least another 2 days for me. We traced this back to the Grill by the pool...saw some uncooked burgers go out...but we think it was the quesadillas as there was just buckets of cubed chicken they were grabbing from....all it takes is one of them to be infected to go down, and the grill guy didn't leave them one on the grill enough to kill anything. Not his fault, but that illness everyone is talking about from Nextdoor was DEFINITELY present at Dreams too...so be wary. I would advise avoiding the poolside grill entirely actually. You're better off to hit up the buffet for lunch. The rooms are always clean and the staff are wonderful. No worries there. The hallways are quiet, and the layout is easy to navigate. The a la carte restaurants are fine, the Italian and the Japanese being the standouts. Shout out to Alfredo at the Italian place, brother you are hilarious and we loved seeing you again on this trip! The Mexican restaurant is (inexplicably) terrible. Not just because the kids would not eat anything there, but even as an adult we found the food there middling to bad. The menu needs revision. The French place was attended by some of our number, and they liked it as well. The cafe is lovely and always great service. Overall a fun stay, but we were just generally less impressed than we were the year previous. Would still recommend the place again for the size it's got lots to do, but you won't kill yourselves walking leagues to get to breakfast like other resorts. I'm not happy some of us got sick, but at the very least it sounds like we didn't get it as badly as the resort next door, so that is probably points in Dreams favour.
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Feb 22, 2026
An absolute Dream of a resort!
The entire Dreams Natura Resort experience was amazing. This is our second time staying at a Dreams property and this was just as spectacular as the last. All the staff from the moment our transport pulled up to the hotel was more than exceptional. Everyone was extremely friendly and did everything they could to make our stay an unforgettable family getaway. The food was absolutely perfect, we have a few very young picky eaters and they were always able to find something at every meal that they loved. As for us adults, we couldn't stop saying how much we were amazed at the quality of the food considering the number of guests on the property. We will be sure to continue our exploration of all the dreams properties!
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Feb 22, 2026
Would recommend and go again
We just returned from Natura and were extremely pleased with our choice. The entertainment team by the pool were amazing! The servers all over the resort were very friendly, helpful, seemed genuinely happy to work there. Last week (Feb 14-21) was extremely busy: very challenging to get chairs by the pool. There is a 30 minute time limit on being away from your chair, no reserving chairs policy, but no one is enforcing it. Too busy last week; dont know if it’s always like that though. . Soo many weddings, some taking up valuable poolside and pool space. Book your hospitality suite in advance for departure: limited availability. Restaurant reservations were tricky, but concierge was helpful and as things quieted toward the weekend, was much easier. It’s a beautiful resort, not too big, but big enough to have lots going on for all interests. Would definitely recommend and go again!
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.