Dreams Macao Beach Punta Cana - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9870 reviews

• 

  A nice, but not luxury, stay.

  Although we had a nice stay, this is not a 5 star luxury hotel. The food was average, the resort was over-filled, and the construction of a new hotel next door was definitely audible. If you are looking for a 5 star experience, this is not it. I will say, the beach is absolutely gorgeous. Beware that it is a surfing beach so waves/undertow are intense. As far as beach/pool chairs go, you must claim them by 8/8:30 am, otherwise you will be left chair-less for the day. The rooms need a little updating, but were comfortable and spacious. My one disappointment is that our room was not cleaned one day while we were there. Again, perhaps because of how busy the resort was. The highlight of the stay was definitely the staff. They are attentive and incredibly hard-working. You can tell that they are doing the best they can in a non-optimal work situation.

  Feb 25, 2026
• 

  Third time and counting

  This was our third time at this resort and really do not have many critiques. Each year we are greeted by the friendly staff, always ready to help with any issues during our stay, entertainment is great, plenty of bars, coffee shop is the first stop of every morning but is open all day, plenty of activities for kids and safe enough to let them run around on their own. Everything is clean and inviting and it makes for an amazing week. The slides are a blast, lazy river is relaxing, alll the pools offer something different.. The staff is amazing, with special shoutouts to Diana, Victor, Dora, Maya, Tony, Babyface, Tairia, lower pool bartenders and plenty of others I missed. These service professionals and entertainers did a ton to keep all adults and kids occupied and having fun all week - they work nonstop and always have a smile on their face and are genuinely enjoying what they do and creating lasting memories for us and our kids Some things I think could be improved: check in always takes longer than it should. Not sure what the ho,duo always is. Even if our room isn’t ready let’s get the paper work done and send us on our way! While the gym is well run and stocked with snacks, towels and drinks, it is way too small for the size of the resort. I miss the special grill station behind “The Grill”…pls bring that back! Also sometimes the activities don’t always happen as scheduled…maybe go for quality over quantity? Recognizing there are not always enough participants which I understand.. Overall highly recommend

  Feb 24, 2026
• 

  Nice location food average customer service questionable

  I tried to contact the hotel regarding an issue with my arrival because of airport weather issues they have been very difficult to contact and those that I have been in contact with have been unhelpful. It made the entire experience exponentially less enjoyable

  Feb 24, 2026
• 

  Good and the Bad

  The Good and importantly the resort grounds are well kept and the beach is fantastic although the sea can be intimidating but we all swam in the sea in front of the lifeguards area. The life guard was brilliant as he patched up a gash on my leg twice. The staff in every area are fantastic particularly all staff in the seafood grill where we had breakfast every day and the preferred beach area where Francesca and Willy Wonka served us continuously throughout the day they particularly Francesca are as good as we have had anywhere. The BAD on arrival the preferred check in was chaotic and long winded. We were a family of nine and had booked 4 rooms for three generations in the preferred area. On arrival we walked into the reception and lost three of our party who we found out were whisked away to the preferred lounge. No one told us on entry to the reception that we should take the cart to the preferred lounge for check in. Once at the lounge which was chaotic and not comfortable at all and appeared small and not fit for purpose for its usage and footfall at certain times. The bar is small and not overly friendly or appealing also there are nibbles to have meaning food plates and glasses are laying around on tables which is not a good early impression. It took ages to get to our rooms which were opposite the children’s area a long way from the beach and pool area. This was not what we had booked especially as us grandparents are mid seventies. You have to question why room allocations would think it is the right area for us especially as we had booked sea view room in the preferred area. On complaining we were told no rooms available and it took 48 hours to eventually get a room change and for a holiday of 7 days that is enough to set your impressions as you do not fly a long distance to spend time complaining it is very negative. It was actually a burst water pipe in the bathroom in one of our rooms which flooded the area that seemed to trigger our relocation as suddenly four rooms were available. Overall the word preferred was not the experience you would expect although you do get limited perks to include premium drinks brands but found premium beers were not readily available with Presidente local beer always the fall back. The GOOD the main reception and concierge were completely different to the preferred lounge very helpful and approachable. Jorelis Linares the guest relations manager was brilliant and it was her that responded to all our complaints and went out of her way to address our issues resolve them and maintained contact to see we were happy with the outcomes. Jorelis also booked us a private meal for 9 of us as a gesture for the issues we had and this was brilliant with great service from all and an appearance from the Chef at the end. The reception on another occasion also promptly ordered my daughter a prescription for antibiotics which was much appreciated. The BAD we complained to TUI representative about room situation and who allegedly typed a report of our complaints for TUI saying we would receive a copy for which to date no sign of. The TUI rep then went AWOL and did not attend at stated times just not good enough the rep is supposedly to help guests. Booked buggy excursion through TUI rep and was told to be in reception for 8:00 am and had to phone via reception to chase up as no show transportation. Reception said 8:00 am was to early anyway due to start time of tour, transport eventually turned up at 9:00 am and an hour wasted. Also booked golf via TUI rep and told to be at reception 5 minutes before 1:00 pm. Chased up at 1:10 via reception to TUI and still no show of transport at 2:10 pm so aborted golf. Experience of TUI when you needed them not good especially after an outward flight with no ear pieces for in flight entertainment. GOOD all restaurants were good and no complaints there and Johanny our butler took care of us by booking restaurants throughout the week. Johanny was a good butler and much appreciated but felt he was not supported very well with the room allocations and this reflects on the hotel management team. Room cleaning was good but each of our rooms had differing preferred perks with no consistency some having robes others not with no wine in some and missing turn down service in others. We had a great family holiday together but on reflection would not return due to multiple issues we have had much better.

  Feb 24, 2026
• 

  Not my Dream!

  The resort, pools, and beach were gorgeous and clean. Lots of seating at the pools and the beach. The food was delicious. However, we had so many inconveniences during the week that I would not go back. Locked out of our room 3x in 2 days because of key resets. Leak in the bathroom ceiling where water came down through a light fixture - was supposedly fixed - and then leaked worse the following evening. Lights in room randomly came on and off. The Amstar rep working at the hotel was not honest when answering my questions about excursions. We would have to contact the front desk several times before our issues were addressed. Our room was located next to construction where the resort is adding an adults only area. The workers started at 7:30 am and continued until 10:00-11:00 pm. Not very peaceful sitting on our balcony.

  Feb 23, 2026