What We Love
- Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family.
- Keep your fitness routine on schedule with the onsite exercise center.
- Indulge yourself at the detoxifying hydrotherapy spa.
Things to Know
- The resort is only 12 miles from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.
Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19232 reviews
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Jan 19, 20265th visit-won't be the last!
Our 5th visit to Dreams Jade was just as wonderful as all the others. We booked a preferred ocean view room and was upgraded to a Governors Suite overlooking the lawn area. It was fun to watch the wedding celebrations throughout the week. Our butler, Lorrayne was great! She always had a smile on her face and made sure we were well taken care of. We spent most of our time on the preferred beach and pool. Misael made sure our drinks were always full and what we loved. Melvin had our cabana at the preferred pool all prepared each day when we ventured from the beach up to the pool. Having the cabana was a lifesaver as the chair game is horrible at the preferred pool. All of our meals were wonderful and satisfying. We enjoyed a lovely couples massage from Ezy an Carmen. It was so relaxing on our last night before we flew home the next day. We are already counting down till our next visit.
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Jan 19, 2026Cautious tale for celiac guests
We stayed at Dreams Jade and overall had a mixed experience, largely due to food allergy management during the day. I have celiac disease and require a strict gluten-free diet. Upon check-in, I was given a bracelet to identify my allergy, which initially gave me confidence. Dinner service absolutely lived up to expectations — every restaurant we visited (Italian, Mediterranean, French, Mexican, Teppanyaki) was fantastic. Staff were knowledgeable, careful, and accommodating, and I felt safe eating every night. Unfortunately, breakfast and lunch were a very different experience. Breakfast at the buffet had extremely limited gluten-free options, and it was difficult to find staff willing or able to help. When I did ask questions, staff often seemed rushed, didn’t fully answer, or assumed that eggs and fruit were sufficient for an entire week. Nothing had allergy markers, except for a small GF pastry and bread section. Lunch was the most challenging part of the stay. Barefoot Grill had no safe options, leaving Castaways as the only consistent choice. By midweek, I was genuinely upset each day at lunch watching my group enjoy different options while my only options were pizza and plain chicken and rice. One waiter even joked about it, which felt dismissive rather than supportive. I was also not allowed to take my lunch poolside to eat with my group of they choice to grab something poolside, which was isolating. On Friday, during the seafood boil, I specifically confirmed with staff that the food was gluten-free — only to then watch beer being poured directly onto the grill and food. Dreams Jade clearly has the ability to handle food allergies well, as demonstrated during dinner service. However, breakfast and lunch operations urgently need better training, clearer allergy protocols, and more inclusive options. Guests with medical dietary restrictions should not feel anxious, excluded, or near tears when trying to eat during the day.
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Jan 18, 2026
FERNANDO ROCKS!
Had dinner on our first night at the resort. We went to Tamarindo and were blown away by our server’s friendliness attitude. His name is FERNANDO! He was very funny, engaging, kind and has a great personality! Will definitely go back there before we leave and would love to be waited on by Fernando again!!!! Fernando ROCKS!!!!
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Jan 18, 2026
Kudos to Fernando!
Fernando at the Tamarindo restaurant at Dreams Jade was so friendly and filled with personality and humor. We loved the service and the food. Great job Fernando!
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Jan 18, 2026
Dreams was a Dream
What a dream was Dreams Resort and Spa. The view from our room was stunning and we loved the indoor jetted tub in the bathroom. The pool was picturesque and we even upgraded to the Preferred pool which was adults only for a few days. The pool cabana boys kept the drinks flowing and the fish tacos were amazing. The restaurants were all first come first serve but we never had a problem getting a table. Our favourite was the Asian restaurant Spice where we had the miso glazed salmon and pad Thai. We even had a special 5 course gold menu meal on the beach. Special shout out goes to our favourite bellboy Fernando Ramos who took very good care of us and was especially attentive to my accessibility needs. We won't soon forget the wonderful 5 Star experience we had at Dreams and can't wait to go back!
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.