What We Love
- Spacious rooms allow you to stretch out, relax and create a relaxing experience for you and your family.
- Keep your fitness routine on schedule with the onsite exercise center.
- Indulge yourself at the detoxifying hydrotherapy spa.
Things to Know
- The resort is only 12 miles from Cancun International Airport.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- Booking a Preferred Club room, getting a Jacuzzi on the balcony and access to a private pool.
Resort Details
- Various Bars & lounges
Splash - Swim up bar at the main pool.
Scores - Evenings in the upper level of the shopping area. DJ music, 3 flat screen TVs and 2 pool tables.
The Reef - Daytime swim up bar.
Moments Lobby Bar - Evenings in the main lobby.
The Mix - Beach bar on the main beach.
The Lounge - Available to Preferred Club guests only.
- Various Restaurants
Barefoot Grill | Lunch
- Casual grilled favorites served poolside
Capers | Dinner 5:00 p.m. – 10:30 p.m.
- Rich Italian flavors in a Tuscan setting
- Approximate seating capacity: 96
- Dress Code: Casual Elegance
Carnival International Buffet | Breakfast, Lunch and Dinner
- Featuring an international menu with a casual atmosphere
- Air-conditioned restaurant dining area with an outdoor terrace
- Approximate seating capacity: 550
- Dress Code:
o Casual for breakfast and lunch
o Formal for dinner
Castaways | Lunch
- Poolside dining area serving sandwiches, gourmet favorites, small bites and drinks
- New pizza oven
- Approximate seating capacity: 250
- Dress Code: Casual
Cin Cin | Dinner
- An elegant, romantic atmosphere with Mediterranean gourmet cuisine
- Space available for private dining of up to 8 guests
- Approximate seating capacity: 90
- Dress Code:
o Inside: Formal
o Terrace: Casual elegance
Coco Café | 24-Hours: Café, Late Night Bites
- Premium coffee and deli snacks in a casual atmosphere
- Late night bites served à la carte that include soup, salad, sandwiches, pizza, pasta and paninis
- Dress Code: Casual
Mercure | Breakfast*, Dinner
- Elegant French cuisine in a serene garden
- Approximate seating capacity: 52
- *Breakfast is for Preferred Club guests only.
- Dress Code: Formal
- Adult only
Spice | Dinner 5:00 p.m. – 10:30 p.m.
- Asian Cuisine, seated beside tranquil fountains and nearby wooden formations around an indoor Zen Garden with three Teppanyaki tables, a Sushi Bar and Pagoda
- Approximate seating capacity: 78
- Dress Code: Casual Elegance
Tamarindo | Dinner
- Delectable Mexican cuisine
- Approximate seating capacity: 80
- Dress Code: Casual Elegance
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Children welcome
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Housekeeping - daily
- Laundry/Valet service
- Meal Plan Type: All Inclusive
- Business Center†
- Meeting Facilities†
- Meeting/Board Rooms†
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The hotel offers a full range of services to help you start planning your Now wedding. Our romantic wedding gazebos overlook the crystal-clear Caribbean. And our professional wedding coordinators are here to handle every detail, from the bouquet and boutonniere to your wedding cake and sparkling wine toast.
† Fees may apply
- Bike rental
- Children's program, onsiteEXPLORER’S CLUB FOR KIDS
Ages: 3 – 12At this fully supervised children's program, kids will enjoy the following activities:- Arts & Crafts- Playground- Sandcastle contests- Board games and video games- Weekly campout adventures- Movies in the club- Beepers for parental control- Dinner for children at Carnival buffetAll Explorer’s Club staff members are certified by the Mexican Red Cross in CPR for children - Fitness center on-site
The fitness center offers full access to treadmills, stationary bikes, elliptical machines, stair climber, and free weights.
- Peloton bike
- Miniature golf †
- Non-Motorized Water SportsThe resort has kayaks, Hobie cats and snorkeling (at additional cost).
- Outdoor poolThere are 3 heated pools including main pool, children's pool, and an adults-only pool for Preferred Club guests.
*Bluetooth speakers are not allowed at the main pool - Spa †Experience your choice of the most soothing, relaxing, and result driven treatments including facial, massage, hydrotherapy. Treat yourself to a manicure, pedicure, or hairstyling services at the full service beauty salon.
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13-17At this supervised program, teens can meet each other and enjoy the following activities with no parents around:- Videogames – PlayStation 4 with 2019 edition videogames- Individual gaming capsules- Guitar hero arcade with two consoles- Lighted dance floor- DJ Equipment with mini turntable for DJ lessons- Selfie wall- Movie area- Ping Pong table- Foosball table- Darts- Bean bag chairs- Karaoke- Movie nights**- Scheduled activities that vary by week - Tennis court †
- Theatre †Nightly entertainment and themed parties like "Idol" singing shows, Mexican shows, break dancers, and fire breathers, karaoke, and game shows.
- Golf †
Gran Coyote Gold course is nearby. Green fees (preferred rates).
- Xcaret Eco Park
The whole family will love exploring this eco-park with its combination of natural history and cultural attractions. You can swim with the dolphins, find indigenous animals, watch theater shows, and much more!
- CenotesCenotes are beautiful and naturally occurring underground swimming holes. Tour 4 different cenotes named after the 4 elements - fire, earth, water, and air.
- Coco BongoEnjoy one of the most famous nightclubs around, a can't miss experience. Enjoy a drink or two while you dance the night away or take in a performance.
- TulumVisit the amazing Tulum archeological site where you can experience a piece of history as you explore the ruins and learn all about the ancient Mayan people.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
19108 reviews
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Dec 27, 2025Worst kids club ever
This review is specifically for the kids club aka the explorers club. I’ve stayed at many all inclusive resorts with kids clubs for my kids and this was by far the worst one. Extremely misleading - all signage indicates that it opens at 9am, including in the app and outside the club, but supposedly that is just for the “parents tour” and the kids club doesn’t actually open until 10am. The staffing ratio is quite poor - oftentimes there was only 1 staffer for 15+ kids which was not safe. She also told me not to leave my kids through the afternoon when they were going to the pool, even though they can swim, because she knew the ratio was dangerous and she wouldn’t be able to watch all the kids at once. And then halfway through our stay, that staffer actually quit! It also meant we couldn’t pick our kids up when we wanted to, and had to come by at set times. What if one kid needed help with the bathroom, that leaves all the other kids alone. Finally, for a kids club there was no stroller access at all - very odd. There was also a wire holder that was impossible to get over with a stroller and I saw multiple people trip over it (photo attached). Very disappointing. Activities were minimally planned and my kids often said they spent the morning watching TV. Serious disappointment.
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Dec 27, 2025An excellent resort to visit
Our experience with Dreams Jade was wonderful. We came for the first time for Christmas. There were many great things about this place. There were a few not as good... But let me start with the good...The staff Erik, getting us drinks on the beach, Vensenia keeping the bathrooms at the pool spotless. Raul, Jesus, Emanuel, Renaldo, and so many others serving us in different restaurants who's service was exceptional , super friendly and very accommodating. The location of this resort was perfect. Not too far from the airport. The beach was super clean, thanks to the staff, cleaning the beach from seaweed washed up on shore. The whole grounds were emaculate, even the bathrooms despite all of the people passing through all day long.. our room was spacious, clean plenty of hot water, sweet welcome bottle of wine the first night with a sweet tray, and the last night. The atmosphere was festive and inviting. Beautifully decorated. The staff did an amazing job keeping the international buffet stocked and beautiful all day, every day. The french restaurant was our favorite, next to the buffet. We tried the spice restaurant as well.. it was good. One thing that they might want to review is their mattresses. Getting new ones, this is SO important to people completely enjoying their stay.. Ours was so uncomfortable. It had a giant lump in the middle of the bed, not great for cuddling, and no springs in the mattress to relieve pressure from your body. So 5 days on it was really tough. Also, when coming for holidays we were made to believe, that Christmas eve, we needed to make a reservation, they didn't tell us we would also have the option of just going to carnival for the buffet at no extra cost. We paid $150 for the " special dinner " and tho the staff did their best to make it special, the music completely stopped a half hr after we sat down. It would have been nice to listen to music, even if it wasn't live music for the whole evening. The dinner was not hot, as they did their best to bring the courses out. But, the idea was very sweet. But, we could see people enjoying the buffet and thinking we might have chosen that. Something we like to do is a message when we visit a resort. This hotel offers messages, but the prices were way too high. We ended up getting a great 25min message from the people giving messages on the beach for a more reasonable price. Other than those few things, we really enjoyed this resort. We especially loved the layout of the whole resort-ease of getting to everything from your room, the size of the room, all the restaurants were in the same area, the common area was really nice to listen to music, the entire resort was spotless, the friendly staff, wonderful buffet made us happy we chose this resort. We especially loved the food and staff in the french & international restaurant. Definitely we will come back to this resort again.
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Dec 26, 2025Do it!
Staff was amazing. Grounds were beautiful. Food was good. Pool was great. Beach was great... Did close down on windy days, but that's no one's fault. Entertainment crew was amazing.... So much fun to stay at the resort.
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Dec 25, 2025
Amazing time
The whole family had the most amazing time. I have been to a pile of all inclusive resorts, this one is by far my favourite!
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Dec 25, 2025
Wonderful Chef Miguel and server Neftaly! Thank you.
We had dinner at Spice restaurant on 12/25/26. We are a family of 5. We had a great time and the food was delicious, Hibachi by Chef Miguel. Neftaly served us and was very attentive, professional and personal! Thank you. Hibachi by Chef Miguel was so great! He was great at entertaining, respectful, very funny and such a great time! We definitely recommend! He gave all of us attention and he made our dinner experience excellent! Thank you to Miguel and our wonderful server Neftaly.
- AdvisoryStudent Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.