These hotel rates have a non-refundable cancel penalty that goes into effect upon booking. Penalties will apply if the hotel reservation is cancelled or changed. Please reference the Hotel advisories for the specific hotel cancel penalty.
- Limitless access to gourmet à la carte dining options without reservations required
- Unlimited international and domestic top-shelf spirits
- Unlimited natural fruit juices and soft drinks
- 24-hour room and concierge services
- Pool and beach wait service
- Daily refreshed mini-bar with soft drinks, juice, bottled water and beer
- Daily maid service
- Endless daytime activities and live nightly entertainment
- Theme parties, oceanfront bars and entertainment venues
- No wristbands required
- All taxes and gratuities
- Personalized check-in and check-out
- Special concierge service
- Preferred status and amenities
- Preferred Club suites in premium locations
- Upgraded mini-bar
- Upgraded bath amenities
- Pillow menu
- Private Preferred Club Lounge
- Daily continental breakfast service
- Afternoon hot and cold hors d’oeuvres
- Exquisite desserts and fine liquors
- Exclusive spa privileges
Resort Details
- Various BarsBarracuda
Manatees• Swim-up bar with all international drinks & cocktails
Rendezvous• Enjoy drinks at our delightful lobby bar
Sugar Reef• Swim-up bar serving refreshing top-shelf drinks in the pool• Adults only
Desires• Disco Bar with the best music place to enjoy nightlife - Various Restaurants
Barefoot Grill
Grilled favorites
Coco Café
Coffee and snack bar
Dolce
Ice cream parlor
El Patio
À la carte restaurant offering authentic Mexican cuisine for dinner.
Meraki
À la carte Mediterranean-Asian delicacies for dinner.
Oceana
Featuring à la carte breakfast and lunch and dinner menus with fresh seafood
Portofino
Tuscan-Italian gourmet dining served à la carte
Adults-Only
World Café
A buffet-style restaurant serving local and international specialty items and classics
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- ATM/Cash machine†
- Babysitting†
- Car rental desk†
- Currency exchange†
- Exercise gym†
- Golf†
- Laundry Facilities†
- 24-hour front desk†
- 24-hour room service†
- Air conditioning†
- ATM/Cash machine†
- Babysitting†
- Car rental desk†
- Currency exchange†
- Exercise gym†
- Golf†
- Laundry Facilities†
- Luggage service†
- Medical Facilities Service†
- Meeting rooms†
- Pool†
- Shops and commercial services†
- Spa†
- Tour/sightseeing desk†
- Valet parking†
- Wi-Fi†
- Please contact the hotel for additional information.
† Fees may apply
- Children's program †
Explorer’s Club for ages 3-12, offering video games, crafts and even their camping adventure on the beach. Open daily from 9:00 am. – 10 p.m.
The program is designed to entertain the little ones with different activities based on science, nature and exploration. At this fully supervised children's program, kids will enjoy the following:
•Arts & Crafts
•Playground
•Indoor game room
•Storytelling and music
* Movie Nights
•Treasure hunts
•Sandcastle contests
•Board games and video games
•Kids stage
• Weekly campout adventures
• Cell phones for parental control}
All Explorer’s Club staff members are certified by the American Red Cross in CPR for children
- Fishing †
- Golf †From now untul December 31st, 2025, Green Fee at Estrella del Mar Golf Course is complimentary when booking a Preferred Club Junior Suite Swim Out category or higher for a minimum stay of four nights. This offer includes one green fee per person, per stay. Cart fee is included. Green Fee includes: 18 holes, one shared golf cart per round, use of driving range prior to round and 1 bottled water. 24-hour prior reservations are required to play from 7:00 a.m. to 10:00 a.m.
- Motorized Water Sports †
- Pool †
- Spa †
- Teen programs †CORE ZONE TEENS CLUB
Ages: 13 – 17At this fully supervised teen’s program, teens will enjoy the following activities:• Arts and crafts• Computers with Internet access• Video games• Mini disco• Movie nights - Volleyball †
- Water activities †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1282 reviews
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Jan 16, 2026Had a great time! Would definitely go back!
This is such a beautiful resort. Is there growing pains, yes. But overall just beautiful. Food was excellent, rooms were beautiful, the view was breathtaking. We watched dolphins and whales from our balcony. Housekeeping needs a bit more work. We didn’t always have towels or something was missed. Sweeping or vacuuming should be done daily too which it wasn’t. Our mini fridge was only refilled once and then we had to ask for it to be filled again which was really disappointing. Especially with water. Didn’t leave enough for us. Loved the restaurants. No complaints there. Maybe a bit short staffed again but hopefully that changes. Quieter resort. Great family resort. Felt super safe here. There were shows on the weekend but not during the week. They had karaoke one night and bingo a few nights. They set up a few casino tables too. We were here during a quiet week so maybe it changes when it’s busy. Ocean is not swimmable. Beautiful but not swimmable.
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Jan 16, 2026Good but not amazing
The resort is good but not amazing. It’s quiet, laid back, with lots of food and relaxation. It’s just lacking extras, the special little touches, and staff engagement. The resort is clean but a little drab lacking colour. This place is for those who want to have peace and quiet and stay at the resort full time. The good: - food (lamb at the Italian place was amazing) - quiet - clean - lots of chairs and umbrellas The average: - drink service is slow. Only one waiter per bar at most times. - we have a strong suspicion that the liquour is watered down. It’s fine but you can tell it’s not full strength. - rooms are fine. We were in the premium section and it was ok but not special. I’m not really sure what extras we were supposed to get. - the evening shows are average The bad: - you will never go in the ocean. There is a permanent no swimming sigh and the red flags are always out. - some servers don’t really care - lack of signs , instructions, activities. There were some situations where a sign would have explained a lot. - too remote. It’s too costly to get into town.
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Jan 15, 2026
Amazing
We had a great time! Gabriela at the oceana was amazing and very friendly and interactive with our whole table! we enjoyed chatting with him, laughing and had a wonderful experience!!!
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Jan 15, 2026
Amazing Trip
Great trip with so many great people and Gabriel at Oceano and Pedro poolside have been amazing! So many welcoming people with great service and amazing food. We will be back.
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Jan 14, 2026
Mazatlan 2026 family vacation
Hi Tina, got home safe thanks! Pros: Food was good for an AI (we have stayed at 2 other Dreams, Karisma, Planet Hollywood and Palace resorts and well as RIU Palace) I would compare it to food on a celebrity cruise. Maybe a notch better. Not all the restaurants were good but Oceana and Portofino were decent as well as anything made fresh in the Buffet (fish and meat were grilled fresh to order and good quality) we ate mahi mahi and salmon most days. Steak was decent as well. Not AAA beef but good for an AI. Coffees and pastries at the coffee shop were very good. The food here was about what I would have rated for Karisma resorts back when we went years ago. Drinks were good and wine was Chilean and decent. Good enough red that I drank it everyday with dinner. Room service was also good. Ice cream bar was terrible. Beach and pool/lazy river I would rate as excellent. Water slides were fun and lifeguards were always on duty, fun entertainment team in terms of pool activities Cons: some people might not like the location. We were close to airport but far from everything else. This didn’t bother me cause I knew when I booked. It cost 500 peso to go to stone island by cab and we also did a city tour that included drop off and pick up at our hotel for 45USD per person. I would say both were worth it Spa: My massage was great. Daughters facial was mid at best. Very expensive pricing but beautiful spa. Golf: expensive but good. Balls are super expensive $20 USD for 3 balls so tell your customers to bring their own Nexus tours: good on the way in. Flight time changed and they would NOT take us later. Cabbed back to airport for 550 peso Staff: This seemed to bother some guests but it didn’t bother us. Worst English out of any resort we have been to so may be difficult to communicate if you aren’t tech savvy and can Google Translate. No welcome drink (a Canadian couple we met complained about this to us but we didn’t care about this either, it would have been nice but it seemed like consistency with things like missing welcome drink/some missed days for housekeeping did bother some people) Housekeeping: hit or miss. They did miss 2 days but when I requested it on the app they came right away. Most days they also came for turn down service. Night Entertainment: this really sucked so might bother some guests. They had dancers most nights but they weren’t very good Bottom line: great resort for older people, families but not good if you want to party. It was not busy or a party atmosphere at all. Maybe 30 percent occupancy at most. Very quiet. We would definately go back here if there was another great deal. Staff: some of the standouts in terms of great service and hospitality Sandra and Guillermo-omelette chef and crepe chef Florentino-World Cafe Pedro-host (go see him in the lobby if you are interested at all in doing the Vacation Club presentation in exchange for golf/spa)
- AdvisoryAdult Only rooms have a minimum age of 18yrs old, all other room categories allow children.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.