Dreams Estrella del Mar Mazatlan Golf and Spa Resort - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

721 reviews

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  Filip is the best!!

  This place was awesome. All the staff are really nice. Everybody here is so welcoming. The food was incredible and the views were awesome. This guy named filip over the teens place. He was very nice. One of the most friendly people you could ever meet. It’s not like he was just there. He was your best buddy. That’s what makes this place special. But also you show listen to the crew because they will tell you a lot about what to do and where to go this place amazing and I recommend it.

  Jun 11, 2025
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  I LOVE

  Had an amazing time at this restaurant. From the food to the great service, it was a good night out with my family. Especially the servers Angel, Rafael y Hiram, they made our night a very special one. A big thank you to El Patio for giving great service with their welcoming personalities and big smiles!

  Jun 08, 2025
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  Wonderful Service

  Great resort! Resort was light on occupancy when we visited and it was a very relaxing experience. Hiriam @ Meraki, Hector @ Portofino, and Miguel & Alonso at World Cafe all provided phenomenal service to us. Spa was also wonderful. We would certainly return if the opportunity arises.

  Jun 04, 2025
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  Beautiful and Amazing. Thank you

  The service was amazing. They're very attentive, helpful, and so kind. The view is beyond gorgeous of the beach right off the balcony of our rooms.With there being 13 of us.. Sandra from the kitchen was so sweet and kind. Very generous and fast at her cooking service. There are so many amenities they have, pool, game rooms, spa, different restaurants you can try. The food was a 2.5 out of 10. In my opinion but the service over all was 10/20. We can't wait to come back. Thank you for the amazing 1st time experience 🫶🏾

  May 31, 2025
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  Beautiful Resort, but a Disconnected Experience — Honest Review as a Guest and Travel Professional

  We’ve stayed at several Dreams Resorts and other properties within the Hyatt Inclusive Collection, both personally and in our role as travel professionals who frequently recommend these resorts to clients. The consistency, hospitality, and detail we’ve experienced in the past have made us loyal to the brand — which is why we were genuinely excited to visit Dreams Estrella del Mar in Mazatlán. This stay, however, left us frustrated and disheartened. While the property itself is beautiful and the frontline staff is genuinely kind, the overall experience lacked coordination, clarity, and the high service standard we’ve come to associate with the Dreams name. Sadly, it confirmed that this resort is not ready to be recommended — especially at the price point it demands. ⸻ LOCATION: Stunning, but Very Inconvenient The grounds are beautiful and well-maintained, but the resort is extremely isolated. It’s located far from the city of Mazatlán, and unless you have your own car or rent one at the airport, you’ll find yourself completely dependent on the resort. Transport services are limited and expensive, and there’s nothing within walking distance. This isn’t inherently bad — but it’s important to know in advance, especially if you enjoy exploring the surrounding area when traveling. Additionally, though beachfront, the ocean is not swimmable year-round due to strong currents and safety restrictions. Swimming is prohibited. The resort has done a good job offering several pools and water activities as compensation, but the beach experience is simply not part of the equation here — something that may be surprising for many first-time guests. ⸻ DINING: Surprisingly Inconsistent for a Dreams Property Dining was one of the biggest letdowns of our stay. Restaurants operate on a rotational closure schedule, and on several nights, there was only one restaurant open. This limited variety significantly — especially for families or longer stays. While the food itself wasn’t bad, it also didn’t match the quality or diversity we’ve experienced at other Dreams resorts. It felt basic and limited. That said, the restaurant and bar staff were outstanding. We want to especially thank Miguel, Lucio, Jorge, Giovanni, Samuel, and Jaqueline, who provided friendly, attentive service every day. Their warmth and energy were some of the highlights of our entire stay. ⸻ PREFERRED CLUB: A Mixed Bag We booked a Preferred Club room, which is something we often do, as it usually provides enhanced service and convenience. In this case, it was a partial success: • The snacks and drinks in the Preferred Lounge were actually quite good. This was one of the few features that met expectations. • However, the lounge was located far from the Preferred rooms, making it inconvenient to access regularly. • More importantly, there was no concierge presence most of the time. For any questions or requests, we had to go to the main front desk — something that defeats the purpose of the Preferred upgrade. So while the lounge itself was fine in terms of offerings, the overall Preferred experience lacked the service, proximity, and personalized attention that it should include. ⸻ SERVICE & HOUSEKEEPING: The Weakest Link This area of the stay was, without question, the most frustrating and disappointing. • Upon arrival, our room was nicely stocked with coffee, bottled water, and a few snacks. However, these were never replenished after the second day. When we asked about it, we were told to “call 0 if we wanted more.” That response really surprised us. Why offer these amenities initially if you’re going to stop without explanation? We didn’t mind calling, but it felt inconsistent and poorly thought out. • Turndown service, which is advertised as part of the Dreams experience and has been a staple at every other property we’ve stayed at, only happened once during our 7-night stay. We never declined the service or hung a “do not disturb” sign. It simply stopped after night one. No communication. No explanation. Just silence. It was such a noticeable drop-off in service that it left us wondering whether the staff simply forgot — or whether there is no system in place for quality control. • Midway through our trip, we decided to extend our stay by three nights. We confirmed this at the front desk a full day in advance. Yet on what would have been our original checkout day, housekeeping knocked three separate times to ask when we were leaving. It was clear that no one had informed them of the extension. Again — a lack of internal communication that made us feel like a number, not a guest. This kind of disconnection between departments — between front desk, housekeeping, concierge, and guest services — consistently disrupted our experience and made the resort feel like it was struggling behind the scenes, even if the setting looked polished on the outside. ⸻ FAMILY FEATURES: A Standout Element The Kids Club was excellent, and the staff were warm, engaging, and professional. Our children loved their time there and felt safe and entertained. The water slides were a highlight, and not just for the kids — adults enjoyed them too. If you’re traveling with family, this is one area where the resort does deliver. It’s clear the team running the kids’ programming is passionate about what they do. ⸻ SPA: Strong Treatments, Weather-Limited Hydrotherapy We booked massage services during our stay and were very happy with the treatments. The spa staff were professional, the facilities clean, and the locker rooms well designed. However, the hydrotherapy area is entirely outdoors, which was a big disappointment. We visited on multiple windy days and found the experience uncomfortable and even unpleasant. This is a strange design choice for a premium resort. For many guests, the hydrotherapy circuit is an expected and relaxing part of the spa experience — but here, it only works when the weather cooperates. ⸻ CHECKOUT: A Final Frustration That Left a Bitter Taste This was, unfortunately, the moment that confirmed our decision not to return. On the morning of our departure, I inquired at the front desk about a late checkout, and was told we could check out at 2:00 PM for $25 USD per hour. We agreed. However, when we checked out at 2:00 PM, we were suddenly told that we had not been charged, and therefore we were no longer allowed to access any restaurants or facilities. This directly contradicted everything we had been told earlier that day — both by the front desk and even by the bellboys when we dropped off our luggage. We were traveling with two kids. We hadn’t eaten. And we had over two hours to wait before our airport transfer. The staff showed no empathy, no flexibility, and no accountability for the miscommunication. It was a harsh and impersonal end to our stay — and unfortunately, it left us with a very bitter final impression. ⸻ FINAL THOUGHTS: Not Worth the Price — And Not a Dreams-Level Experience This resort is not terrible. But for the price we paid and the brand we trusted, it was deeply underwhelming. The experience felt more like a stay at a generic hotel with a few friendly waiters, not a polished, world-class all-inclusive. As travel professionals, we visited to evaluate the resort for future client recommendations. We chose not to disclose our role to ensure we’d receive the same treatment as any guest would. Now we know: we cannot recommend Dreams Estrella del Mar Mazatlán — not until there are major improvements in communication, service delivery, and operational consistency. We’ll continue to recommend other Dreams resorts — many of which offer truly outstanding experiences — but this one simply isn’t ready to be part of that list.

  May 12, 2025