What We Love
- The suites' views of teal waves, dolphins or manicured gardens.
- Dining by the ocean with only the stars and candles to light your night. There's a fee, but life is short.
- You’re only 15 minutes south of the beautiful Playa del Carmen.
Things to Know
- It's 60 miles from the airport, but once you get there you'll be glad you're tucked away.
- Upgrade to the Preferred Club, get free access to wet areas of the spa, afternoon hot and cold hors d' oeuvres, and more.
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
Resort Details
- Barefoot Grill
Delicious grilled favorites served beachside with seating capacity is of approximate 20
Hours : Lunch: 11:00 a.m. - 5:30 p.m.; Dinner 6:30 p.m. - 10:00 p.m.
- Coco Café/ Gelato FactoryThis café serves premium coffee and deli snacks served in a casual and relaxed atmosphere daily. sandwiches, yogurt, fruit, paninis, and pretzels.
- El PatioA la carte restaurant offering authentic Mexican cuisine
- Gelato Factory
- GohanStop and grab sushi at this à la carte sushi lounge
- OceanaVariety of fresh grilled local and international seafood specialties served A la carte. Dress Code is Casual. Breakfast and lunch for Preferred Club members only
- PortofinoA la carte restaurant featuring the authentic flavors of Italian cuisine.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.
- Seaside GrillOffering full meal for dinner serving an A la carte steak menu.
- Various Bars
- Barracuda
- Desires bar - Two terraces
- Manatees (Preferred Club Only)
- Sugar Reef - World CafeA buffet-style restaurant serving local and international specialty items and classics with themed nights.
- SIP, SAVOR & SEE DINING EXPERIENCEAs part of the privileges of Unlimited-Luxury®, we’re offering guests of Dreams Aventuras Riviera Maya - Unlimited-Luxury the chance to Sip, Savor & See Dreams Riviera Cancun Resort & Spa, Dreams Sands Cancun Resort & Spa, Dreams Tulum Resort & Spa, Dreams Playa Mujeres Golf Resort & Spa, Dreams Jade Resort & Spa, Dreams Sapphire Resort & Spa, Breathless Cancun Soul Resort & Spa (December 2021) and Sunscape Sabor Cozumel. Enjoy dinner and live entertainment at participating sister properties including sipping complimentary cocktails, savoring delicious cuisine at the restaurant of your choice and the opportunity to see that evening’s entertainment.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Concierge desk
- Golf,Offsite†
- Housekeeping - daily
- Lobby
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Babysitting†
- Bell staff/porter
- Bicycle rentals†
- Concierge desk
- Golf, Offsite†
- Housekeeping - daily
- Lobby
- Pool
- Restaurant†
- Spa†
- Tennis court, Offsite†
- Water sports†
- Business Services†
- Meeting/Board Rooms†
- New oceanfront terrace designed to host weddings and events
† Fees may apply
- Bike rental †
- Children's program †
Explorer’s Club for Kids ages 3-12
New Kiddie Splash Zone
Kids Spray Park
- Dancing
- General †Ground floor multipurpose court.Live musical performancesBocce gamePicklableGlow pickleball
- Pool
- Snorkeling
- Spa †7 indoor spa cabins For those guests seeking a sanctuary for the senses, this spa covers nearly 2,583 sq. ft. / 240 m2, offers a sublime atmosphere of pure indulgence combining hydrotherapy and indigenous treatments creating a refreshing invigorating and peaceful experience.
Renovated Dreams Spa by Pevonia® featuring a beautiful new bridal suite - Teen programs †New Outdoor Lounge Area and Core Zone Teen’s Club (ages 13-17)
- Water activities †Waterpark for guests of all ages. 2 water slides
- Kayaking
- Tennis court †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3686 reviews
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Nov 27, 2025Lack of organisation
Staying here at the moment and to be honest for an international hotel chain this one has no idea of organisation.. they have a big Thanksgiving meal on the beach which has over an hour wait for a table, they close all but 2 Al a Carte restaurants down which also left us with over an hours wait for a table not something I want to be doing on my holiday. The ‘Preffered’ club seems to have little to no benefits as you can’t make a reservation for a restaurant and you still have to wait as long as others. The ‘turn down’ service is hit and miss at best out of 6 nights we’ve had full service once, no service 3 times and part service twice. Our balcony hasn’t not been cleaned since we’ve got here as it’s full of dead flies but they did replace a broken lamp I reported within a few hours so well done on one count! Today plastic cups at the bar in the ‘Preffered’ club area were only half the size of the previous days so double the trips to the bar or we had to double up the orders for table service again. All problems may seem petty/minor but they all add up and contribute to spoiling our holiday and I know that we will not be returning to this hotel anytime soon.
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Nov 27, 2025A great place to vacation
The place was great. Good Pools, great restaurants and food. Very helpful staff. Ocean was also available. Toom had great view. Place was always clean. in short just a perfect vacation
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Nov 24, 2025
Not what I expect from Hyatt
Property needs updating and renovated. Staff was amazing. That’s the only thing good I have to say. Good was just okay. Nothing great about food. I wouldn’t stay here again unless I knew it was updated. If you are used to staying at Hyatt hotels and resorts, this is not a property that is to the standards of Hyatt. I wish I could add videos, but I added some picture we took.
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Nov 24, 2025A fabulous holiday
We had a great 3 weeks here. The food in the buffet could be better (we’ve had much better in other dreams hotels) but everything else is great. The staff are so nice, special shout out to the preferred club staff, Felipe at the swing bar, and Jhonathan who all made our stay so lovely
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Nov 23, 2025Holas Amigos!!!
Staff was very nice, professional and just all round positive vibes. Christian.My friend he was the vibe thank you Marco the bartender loved my cocktails , angel , jose , hemoro , gabriel .love you all and I’ll be back with my family .oh and spa was awesome .
- AdvisoryImportant Information For Our Guests: Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
• Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.