Decameron Cartagena - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

2746 reviews

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  You get what you pay for

  This hotel will be good, if they update the structure and air conditioning system. On my stay the staff was very friendly. Until I see the improvements. Will not recommend . Rusty ac vents and moldy odors in the rooms, have to make reservations for dinner, leaving you with the Italian restaurant choice which wasn’t that great. The meat and seafood restaurant were always booked. Not enot seats

  Jun 04, 2025
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  Needs renovations and remodeling

  The staff was very friendly and attentive, the food was great but the property itself needs alot of remodeling and renovations. The staff at breakfast were very polite and sweet. I visited the property about 11 years ago and everything looked the same. The air conditioner in the rooms need to be replaced the staff had to bring a fan to our room, theres alot of mold around the property and rooms, it can definitely use paint. Some of the rooms get leaks in the bathrooms from the ceiling. We were expecting to get fluffy white towels but the towels are very old. The bed linens and pillows also have to be changed. You used to be able to make dinner reservations with staff but they changed it where you have to use an app which is not user friendly and contains alot of errors, some visitors were not able to make dinner reservations. Tiles in the bathroom are chipping and the faucet to our bathroom would come apart. What saves this hotel is that it is all inclusive and how super sweet and friendly the staff is. Maria and Rosiris from the restaurant and Carlos that helped us with our bags always tended to our needs and made sure to make our stay super comfortable such sweethearted people.

  May 29, 2025
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  Not what I expected

  The beds aren’t comfortable, too hard. There aren’t a lot of options for food, I ate the same thing during my 4 days stay. The elevators are really small and slow for 22 floors. The pool closes too early, I couldn’t try it. Everything was under construction the whole time.

  Apr 25, 2025
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  Enjoy experience

  Was an excellent show and people are so very friendly. Isodaniela and hannya are so friendly and fun. Music are so different, people in general are kindly friendly, honest, respectful. The hotel in general is nice, activities are fun. Excellent experience recommended

  Apr 25, 2025
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  No hot water. 👎

  This place was a disappointment. We arrived at 4 pm and still had to wait about 40 minutes for our room to be ready. Also, on the day of arrival, you won't have the option to eat in the hotel unless they have left over space in the Italian restaurant. We tried the Meats restaurant and the Seafood restaurants as well, you will have to wake up at 7am to make reservations at this restaurants which were not good and with little meal options. The meat was very hard and chewy. The seafood was also not very good. Lots of their dishes have soy sauce. They only had the most cheap national liquor, and they served the drinks in little old plastic cups. I also did not enjoy not having hot water in the rooms. If you want to do the Baru day pass, you'll have to get in line before 7am, same thing if you want to use the beach chairs and umbrellas. I do not recommend this hotel. The personal is very nice.

  Jan 17, 2025