What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Hotel Promotions
Includes $100 Resort Credit.
Guests will receive a $100 Resort credit per room, per stay. Credit can be used as below.

* USD $60 coupon at Spa (select treatments)
* USD $40 coupon applicable to lobster dinner
* Early check-in or late check-out (subject to availability)
* Select room location

Additional Information: Credit is non-accumulable, non-redeemable for cash. Coupons do not cover the entire cost, you will need to pay additional costs. No other discounts apply. Coupons are not combinable in the same service.
Applicable Dates:
Booking Dates: 22 Apr 2025 to 31 Jul 2025
Travel Dates: 22 Apr 2025 to 19 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Includes $200 Resort Credit.
Guests will receive a $200 Resort credit per room, per stay. Credit can be used as below.

* USD $60 coupon at Spa (select treatments)
* USD $40 coupon applicable to lobster dinner
* USD $40 coupon applicable to romantic dinner
* USD $20 applicable to room upgrade
* USD $20 applicable to tumbler cup (souvenir)
* USD $20 applicable to laundry service
* Early check-in or late check-out (subject to availability)
* Select room location

Additional Information: Credit is non-accumulable, non- redeemable for cash. Coupons do not cover the entire cost, you will need to pay additional costs. No other discounts apply. Coupons are not combinable in the same service.
Applicable Dates:
Booking Dates: 22 Apr 2025 to 31 Jul 2025
Travel Dates: 22 Apr 2025 to 19 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Honeymoon Amenities
Guests celebratating their honeymoon with us will receive a complimentary bottle of domestic sparkling wine and an upgrade to the Crown Club category (room only, subject to availability upon arrival). This is only valid for adults (couples). No children.

Important information: To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Marriage Certificate must be present at the arrival with a maximum validity of 45 days after the wedding date.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Special Amenities
Guests will receive the following:

• Continental breakfast
• Afternoon cocktails
• Concierge service at the Crown Club Lounge
• Bottle of sparkling wine
• Fruit basket
• Flower arrangement (once during stay)

Important information: Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
All Inclusive Amenities
The all inclusive program includes the following amenities:

• All meals and snacks daily: 24 hours food service
• 5 a-la-carte specialty restaurants plus 2 buffets
• 6 bars and 2 snack bars
• Unlimited domestic and imported drinks
• Deli area                                                                                                                            • Free Wi-Fi 
• Family water park (restrictions apply)
• "Baby Paradise" club for infants between 18 months - 3 years old
• "Kids Paradise" and waterpark club for children between 4 and 12 years old
• Live entertainment and nightly shows in the theater
• Daily activities: aerobics, ping-pong, tennis, volleyball, basketball, bingo, billiards, table games, and non-motorized water sports (activities in Marina); sailing, windsurfing, kayaks, pedal boats (equipment based on availability). Scuba demonstration in pool nearby.
• Disco Nitro
• Gym

Important information: Additional information will be provided by the hotel at check-in. Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 24 Mar 2025 to 19 Dec 2026
Travel Dates: 24 Mar 2025 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 21857 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    You will be disappointed

    Lack of staff, poor service, low food quality, not able to reserve restaurant, power outages, no water, poor internet, out of towels constantly, people smoking, lack of suntanning chairs, drinks are watered down, hotel does not clean up seaweed, zip lines are only 2 times

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing service special thanks to Jesus at arrival and Luis an amazing bartender in front lobby

    The ambiance is relaxed and family friendly. Great staff. Luis in front bar was amazing … Jesus as we arrived treated us amazing again as he did before with all the help we needed. Waiters always there to take care of you. Great times thanks crown

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    You get what you pay for.

    Hotel needs lots of work. The Ac barely worked in two rooms we changed. The food was not good at all. The only place that’s worth eating at is the steak house. The staff is friendly though Jesus the bell boy is the best employee they have.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Unforgettable stay

    Resort was great. Food was great. Carlos was our bartender at the adult pool and was amazing. Jesus made it very easy to to check in and handled our luggage and provided a lot of great info. Alexis at La Piazza did such a great job also.

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Vacation 20205

    Jesus our bellboy was 👌. Super helpful with checkout and outlr questions. Overall trip was fantastic! Looking forward to coming again next year!

    Jul 12, 2025
Hotel Advisories
  • AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
  • AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
  • AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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