What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 22328 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Review

    Jesus was amazing at bell service Staff works hard Resort was clean It’s not a 5 star but it meets 4 star expectations Buffett jearnado was always there to greet us! Eduardo by the pool never left us empty! Overall good experience!

    Jan 11, 2026
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Jesus the bell boy was Awesome 👏

    Jesus the bell boy give excellent service and was very attentive .. weather was perfect …………………………………::::::::::::::::

    Jan 11, 2026
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Looks good - Poor service

    On day 1 of a 8 day trip, been pretty bad so far. Took almost 2 hours to check in when there were 4 families and 3 front desk agents in front of us. Then the grandparents in the family vacation were ‘upgraded’ into an adults only tower, great for a family vacation with young kids! Oh and a ‘non-upgraded’ room isn’t available until tomorrow…. Day 2 ….lets hope for the best! Update: the resort is terrible, buffet with contaminated food, unsafe walkways, long waits (over 1 hr to get into buffet), non heated pool that’s freezing, rude staff, dirty rooms and more.

    Jan 09, 2026
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Couples get away

    We enjoyed our stay , staff were very friendly and helpful . Did not like having to get up early to stress about making a dinner reservation or having somewhere to sit at the beach or pool . Boyfriend got sick from eating at the French restaurant!! Lots of kids having fun so if your couple try somewhere else if you want to relax.

    Jan 09, 2026
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Trip with friends and kids!

    The resort was fine. Our room was clean and kept clean throughout our second day stay. They didn't have all the drink options I've had at previous resorts. The food was quite mediocre. Nothing wrong with it. But also nothing I can't access at home. I know the resorts are tailored to the variety of tourist. But even the theme nights didn't fit the theme at all. The only meal I really enjoyed was breakfast. The customer service was hit or miss. They were I had some really great experiences to getting an eye roll when I asked for more than 2 towels. Why can't I get a towel per person? I was able to other days. Just not when there was certain staff. It was frustrating to see certain staff nor care how they treated you. I'm not difficult and not easily discouraged. But an eye roll is not acceptable. I wouldn't roll my eyes at staff, I'd appreciate the same respect. Kids had a great time. And that's what really matters. I don't regret going but I don't think we'd return. Also don't know if I'd recommend it to many people.

    Jan 08, 2026
Hotel Advisories
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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