What We Love
- If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
- The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
- The resort has seven restaurants and seven bars for every food craving.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from The Cancun International Airport.
- The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Resort Details
- Fisherman'sSeafood restaurant open for dinner only. Reservations are suggested.
- FujiyamaJapanese restaurant open for lunch.
- La PalapaFood court style buffet restaurant open for breakfast, lunch and dinner.
- La PiazzaOcean front Italian restaurant with its own Venice river. Reservations are suggested.
- Los GallosMexican restaurant with live music for dinner. Reservations are suggested.
- Sans SoucisAn adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
- Snack BarsThere are 2 snack bars on-site.
- Various Lounges/Bars- Collage Bar
- Jetix
- Lobby bar
- Las Brisas
- Club Caribe
- Trafalgars
- Beach Bar
- La Concha
- Nitro
- Caribbean Dance Club - Waynes BootsSteakhouse open for dinner only. Reservations are suggested.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
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Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 2 outdoor hot tubs.
- Pool
There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
- Motorized Water Sports †Motorized watersports provided by Aquaworld marina.
- Non-Motorized Water Sports- Kayaking
- Snorkeling
- Paddle boats
- Sailing
- Windsurfing
- On-site EntertainmentFantasy show (for kids)
Stars show (with impersonations)
Mexican show (traditional dances)
Broadway show
International Show
Karaoke night
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22043 reviews
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Sep 12, 2025Reyes is the boss!!
Reyes is top notch on keeping you in drinks!! Very friendly and very well mannered and respectful. No matter where you are in the pool he will make sure you’ve got a drink!
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Sep 12, 2025
Wonderful experience
The atmosphere was great. People were very helpful and nice. Especially Reyes the waiter by the pool. The view from our room and the pool was great. The ride to the resort for easy, fast, and comfortable.
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Sep 12, 2025
Great experience for first time here!
Reyes provided excellent bar service by the pool! The drinks were great and he took time to talk with our family! It was a great experience especially on our last day!
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Sep 10, 2025Overall impression
Whole experience of hotel was satisfactory. Service and Hospitality not very good as english not widely spoken. Hotel not very clean and things are broken. French and sea food are good and quality of food is great. Views and scenery are brilliant
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Sep 07, 2025Great value, service and amenities. Clean and welcoming.
We started our holiday during the last week of August going into September. We were a little worried about reviews however it was what fitted our budget at the time and availability as we booked so last minute about a week before our flight date. We were a little gutted as prices increased by about £600 so could have got it much cheaper and there were only flights from London left and we needed Manchester or up north. Anyway, back to the hotel. It's definitely not modern however it's clean and they do keep up with the maintenance. Staff are a pleasure. Always helpful. Entertainment for children at this hotel is great, they are well catered for. Lots of slides and children's areas. Different a la carte restaurants and your main restaurant. Food was ok, you will manage to find something every night including lunch and breakfast. Everything is replenished on time. There is a variety of options. Bar service is great sometimes there is a queue but they work fast. It's important to note there is a beach bar as well which is much quieter. Going into September they shut the main restaurant for maintenance so if you're choosing to go at this time of the year I think it's they're slow down season. It also means you lose some of the a la carte restaurants for example we would have liked to try Italian and french but both were closed and the french is adults only which was disappointing. There are some good pool options including adults only. The complex is small enough to get around. Everything is sort of centred around the infinity pool. We have no complaints really. Everything was fine and to satisfaction. It's not a 5 star yes however everyone goes to the effort of ensuring you have a good stay. It's clean, has a great beach and there are lots of activities for the kids including zip lining and wall climbing. Kids liked the kids paradise area. We were surprised as they are 8 and 11 however they asked to go daily. You'll have a good time, don't worry. Great pleasant visit to this hotel. Great for families and budget friendly so amazing value.
- AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed