What We Love
- If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
- The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
- The resort has seven restaurants and seven bars for every food craving.
Things to Know
- Maximize your vacay hours by checking pick-up times on scheduled transfers.
- The resort is 10 minutes away from The Cancun International Airport.
- The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.
Hotel Promotions
Includes $100 Resort Credit.
Includes $200 Resort Credit.
Honeymoon Amenities
Special Amenities
All Inclusive Amenities
Guests will receive a $100 Resort credit per room, per stay. Credit can be used as below.
* USD $60 coupon at Spa (select treatments)
* USD $40 coupon applicable to lobster dinner
* Early check-in or late check-out (subject to availability)
* Select room location
Additional Information: Credit is non-accumulable, non- redeemable for cash. Coupons do not cover the entire cost, you will need to pay additional costs. No other discounts apply. Coupons are not combinable in the same service.
Applicable Dates:
Booking Dates: 04 Aug 2025 to 15 Sep 2025
Travel Dates: 04 Aug 2025 to 19 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive a $200 Resort credit per room, per stay. Credit can be used as below.
* USD $60 coupon at Spa (select treatments)
* USD $40 coupon applicable to lobster dinner
* USD $40 coupon applicable to romantic dinner
* USD $20 applicable to room upgrade
* USD $20 applicable to tumbler cup (souvenir)
* USD $20 applicable to laundry service
* Early check-in or late check-out (subject to availability)
* Select room location
Additional Information: Credit is non-accumulable, non- redeemable for cash. Coupons do not cover the entire cost, you will need to pay additional costs. No other discounts apply. Coupons are not combinable in the same service.
Applicable Dates:
Booking Dates: 04 Aug 2025 to 15 Sep 2025
Travel Dates: 04 Aug 2025 to 19 Dec 2025
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests celebratating their honeymoon with us will receive a complimentary bottle of domestic sparkling wine and an upgrade to the Crown Club category (room only, subject to availability upon arrival). This is only valid for adults (couples). No children.
Important information: To receive this offer, just enter "Honeymooners" in the Special Service Request section during check-out or call our Customer Care Center and we will be happy to make the notation for you. Marriage Certificate must
be present at the arrival with a maximum validity of 45 days after the wedding date.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Guests will receive the following:
• Continental breakfast
• Afternoon cocktails
• Concierge service at the Crown Club Lounge
• Bottle of sparkling wine
• Fruit basket
• Flower arrangement (once during stay)
Important information: Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 13 Jun 2023 to 19 Dec 2026
Travel Dates: 22 Dec 2023 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
The all inclusive program includes the following amenities:
• All meals and snacks daily: 24 hours food service
• 5 a-la-carte specialty restaurants plus 2 buffets
• 6 bars and 2 snack bars
• Unlimited domestic and imported drinks
• Deli area • Free Wi-Fi
• Family water park (restrictions apply)
• "Baby Paradise" club for infants between 18 months - 3 years old
• "Kids Paradise" and waterpark club for children between 4 and 12 years old
• Live entertainment and nightly shows in the theater
• Daily activities: aerobics, ping-pong, tennis, volleyball, basketball, bingo, billiards, table games, and non-motorized water sports (activities in Marina); sailing, windsurfing, kayaks, pedal boats (equipment based on availability). Scuba demonstration
in pool nearby.
• Disco Nitro
• Gym
Important information: Additional information will be provided by the hotel at check-in. Some restrictions may apply. Subject to change without prior notification.
Applicable Dates:
Booking Dates: 24 Mar 2025 to 19 Dec 2026
Travel Dates: 24 Mar 2025 to 19 Dec 2026
*Applicable promotions will display with your room selection. Some restrictions may apply.
Resort Details
Dabble in cuisine from around the world during your stay.
OnSite Dining
- Fisherman'sSeafood restaurant open for dinner only. Reservations are suggested.
- FujiyamaJapanese restaurant open for lunch.
- La PalapaFood court style buffet restaurant open for breakfast, lunch and dinner.
- La PiazzaOcean front Italian restaurant with its own Venice river. Reservations are suggested.
- Los GallosMexican restaurant with live music for dinner. Reservations are suggested.
- Sans SoucisAn adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
- Snack BarsThere are 2 snack bars on-site.
- Various Lounges/Bars- Collage Bar
- Jetix
- Lobby bar
- Las Brisas
- Club Caribe
- Trafalgars
- Beach Bar
- La Concha
- Nitro
- Caribbean Dance Club - Waynes BootsSteakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting†
- Baggage hold
- Bell staff/porter
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Game room
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Safe deposit box
- Shopping mall†
- Spa†
- Tennis court
- Tour/sightseeing desk
- Wakeup service
- Water sports†
Off-Site Amenities
- Business Services†
- Internet Access†
On-Site Wedding Services
-
Please contact the hotel for additional information.
† Fees may apply
There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
- Children's poolThere are 2 children's pools on-site.
- Children's program, onsite
Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.
- Direct access to a beach
- Fitness center on-site
- Hot tubThe resort has 2 outdoor hot tubs.
- Pool
There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.
- Spa †
- Tennis courtThere are 2 lit tennis courts on-site.
Off-Site Recreation
- Motorized Water Sports †Motorized watersports provided by Aquaworld marina.
- Non-Motorized Water Sports- Kayaking
- Snorkeling
- Paddle boats
- Sailing
- Windsurfing
On-Site Attraction
- On-site EntertainmentFantasy show (for kids)
Stars show (with impersonations)
Mexican show (traditional dances)
Broadway show
International Show
Karaoke night
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
22012 reviews
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Sep 01, 2025Excellent family holiday hotel and location. Staff are outstanding and really go out of their way to help
Fantastic location Plenty of food choices with multiple restaurants Exceptional staff Quieter adults only areas On site facilities and entertainment
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Sep 01, 2025Good, not great.
Shoutout to Tom and Jerry in the adults lounge. Also shoutout to Leon. The negatives-the reservation system. We’ve stayed in many all inclusive resorts and have not had to make daily reservations. Having to request bottled water is a small negative. They don’t bottles at any of the pool bars. And the lack of refilling the mini bar is an issue. The positives-the food was better than advertised. Service at the pool bars was excellent. Shoutout to Moises. The views are incredible, especially from the 8th floor. The entertainment staff work diligently to keep the vibe going. Not sure I’d stay again, but for a long weekend it was worth it.
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Aug 30, 2025
Lovely relaxing break
My wife and I are here right now, been here a week and leaving next week. Where to start? We are staying in Block 2 8th floor. Fantastic views across hotel, pool, beach and up to Cancun. Big room and the maid service keeps it spotless. The food and brand drinks are amazing, the A la Cartes top rate and no restrictions. The staff really make this Hotel. Big shout out to Leon and Jerry in the Club Lounge. To Carlos and Kevin at the Adults Only Poolbar and to Natalya in the Lobby Bar. Our 6th time in Mexico, first time here. Great holiday. Great value. Just book. We are from Scotland UK.
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Aug 30, 2025
Thank you Eduardo for serving us!
Service was wonderful, food was great. Out server Eduardo went above and beyond for our experience, would definitely recommend to others! Very satisfied with Eduardo’s service and performance, will come again!
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Aug 28, 2025Vacation Experience
Carlos at the adult pool was phenomenal, he provided great service and made our experience so much better. Rubicen in the buffet is also one of our favorite waiters, he is always going above and beyond to ensure we are satisfied.
Hotel Advisories
General Policy
- AdvisoryNO STUDENT GROUPS OR SPRINGBREAKERS ALLOWED It is our policy that all Guests under the age of 18 must be accompanied by a guest 21 or older who must either share the same room or be in a nearby room. If THE HOTEL [s] determines that a reservation violates our policy we reserve the right to: 1. Collect a $50 damage fee per person which will be returned upon check-out and sign compliance with our Guest Vacation Policy
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of $4 USD per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed