What We Love

  • If you've been wanting an excuse to work on your swing, the unlimited green fees are a great way to enjoy some time out on the course.
  • The resort breaks down the fun by age group with Baby Paradise, Kids’ Paradise and Teen Paradise kids clubs.
  • The resort has seven restaurants and seven bars for every food craving.

Things to Know

  • Maximize your vacay hours by checking pick-up times on scheduled transfers.
  • The resort is 10 minutes away from The Cancun International Airport.
  • The public transit route goes through to the bars and nightclubs and takes approximately 15 minutes to get there.

Resort Details

Dining
Dabble in cuisine from around the world during your stay.
OnSite Dining
  • Fisherman's
    Seafood restaurant open for dinner only. Reservations are suggested.
  • Fujiyama
    Japanese restaurant open for lunch.
  • La Palapa
    Food court style buffet restaurant open for breakfast, lunch and dinner.
  • La Piazza
    Ocean front Italian restaurant with its own Venice river. Reservations are suggested.
  • Los Gallos
    Mexican restaurant with live music for dinner. Reservations are suggested.
  • Sans Soucis
    An adults-only gourmet restaurant that transports you to France with ocean front views. Reservations are suggested.
  • Snack Bars
    There are 2 snack bars on-site.
  • Various Lounges/Bars
    - Collage Bar
    - Jetix 
    - Lobby bar
    - Las Brisas 
    - Club Caribe
    - Trafalgars 
    - Beach Bar
    - La Concha
    - Nitro
    - Caribbean Dance Club
  • Waynes Boots
    Steakhouse open for dinner only. Reservations are suggested.
With daily housekeeping, laundry service and 24-hour room service, luxury is at your fingertips.
On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • Babysitting†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Elevators
  • Exercise gym
  • Free parking
  • Game room
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box
  • Shopping mall†
  • Spa†
  • Tennis court
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access†
On-Site Wedding Services

  • Please contact the hotel for additional information.

† Fees may apply

There's no shortage of adventure thanks to a variety of activities including snorkeling, tennis and more!
On-Site Recreation
  • Children's pool
    There are 2 children's pools on-site.
  • Children's program, onsite

    Daily activities include arts and crafts, sports, games, beach time, water park etc. Baby club, kids club and teenagers club available.

  • Direct access to a beach
  • Fitness center on-site
  • Hot tub
    The resort has 2 outdoor hot tubs.
  • Pool

    There are 4 pools on-site. One is located in the children's water park equipped with water slides and the other is located in the teen park equipped with water slides This property has swim-up bars.

  • Spa †
  • Tennis court
    There are 2 lit tennis courts on-site.
Off-Site Recreation
  • Motorized Water Sports †
    Motorized watersports provided by Aquaworld marina.
  • Non-Motorized Water Sports
    - Kayaking
    - Snorkeling
    - Paddle boats
    - Sailing
    - Windsurfing
On-Site Attraction
  • On-site Entertainment
    Fantasy show (for kids)
    Stars show (with impersonations)
    Mexican show (traditional dances)
    Broadway show
    International Show
    Karaoke night

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 22151 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Warning to Alaska Airlines Canceled Flight Passengers.

    Our vacation plans did not include a stay at the resort, but a canceled flight on Alaska Airlines changed our plans. It appears this location is a frequent spot for those on canceled Alaska flights as the resort had a pre-made sign at the check in counter with the Alaska logo. I would have thought the resort would have gone out of their way to welcome an additional 50+ room revenue that was unplanned, but the experience was just the opposite. While I appreciate the unplanned workload, the fact that Alaska uses the resort as a backup and the resort has no plan to handle this situation is a lose-lose for Alaska and its customers. We arrived at the resort after 9 PM. There were 3 people (out of 8 check in stations) when we arrived. When 11 PM came, those 3 people went home and we were left with a night manager and one other employee who appeared to be experiencing his first time checking people in. Finally, after standing for over 4 hours, we received a room key at 1:45 AM. Our room was OK. It was a standard all inclusive type room with a small bathroom area. Others had complained about mold in their room, but we only noticed a lamp shade needing attention. When we arrived at the resort I thought maybe it would be an opportunity to find a new gem for future visits to Cancun. That did not happen.

    Nov 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Do not come here go somewhere else

    My experience was horrible from the moment we got here our room a honeymoon suite was not ready until after 3 o’clock. No one can tell me what time it would be ready, the third night here we ate at Wayne’s booth steakhouse and four out of the 10 people that came with us got sick. This is day four of me having food poisoning. The elevators do not work. The staff was not friendly at the front desk. Our fridge was refilled once in five days. Stay away stay far away.

    Nov 03, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    DO NOT BOOK ESPECIALLY IF FROM UK

    The hotel is just ok, it had a few pools, slides and a kids splash area however the food was TERRIBLE! My kids especially my son barely eat for the full week we were there, we had to eat out most nights and even ordered a dominoes pizza to the hotel a couple of times. One evening I asked if they had any chicken nuggets, it was very nice of them to bring some out for us but I could not let the kids eat them as they were a grey/black colour mush inside (definitely not chicken) The cocktails all tasted the same just sweet slush, the coffee machine in the lobby was only available from around 7am until 6pm The rooms weren’t great, quite dated. They were doing work and painting on the floor we were on. They were also doing work right next door to our room, we could hear banging and stuff was flicking over onto our balcony where our things were, we had to turn the air con off as it was blowing such a strong smell of paint and turps into the room! I asked reception if they could pause on the work next door as my son has a bad chest but the next morning they were back doing work again! We were a family of 15 and we all went to see the tui rep and made a complaint of our overall experience, the lady on the phone at tui mentioned damp at that hotel, they agreed to move us all into a better hotel for the second week of our holiday and that was the riu palace peninsula which was a much more pleasant stay! I would recommend NOT booking this hotel especially if you are from the UK as they don’t seem to cater for us at all!

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Friendly stagg

    The hotel wasn’t in the best shape and we had issues with a leaky roof/wall that was very frustrating. But the redeeming quality of the hotel is the friendly staff- especially Reyes and Joel! They were so kind and hardworking - appreciate them!

    Nov 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We had a wonderful time during our stay. Great to see all of our friends still working at the hotel.

    Bellboy- Jesus was wonderful. Very helpful with our luggage. Bartender- Roger, Rafael, Joel, Juan Carlos, Sebastian and Gabriel were fantastic. Great time chatting with them all. Concierge- Victoria, Ceci, Lina and Nancy were very helpful and answered our questions. Can’t wait to come back and see everyone again. Mucho Gracias.

    Nov 02, 2025
Hotel Advisories
  • AdvisoryThis is to inform about annual maintenance to ensure quality service. Some dining and retail areas will undergo scheduled work. Children’s activities will continue in the Family Water Park and other areas with contests, movies, and crafts. Restaurant and bar maintenance includes furniture, AC, kitchens, and painting. Partial slide repairs from May 1 to 30 will not fully closed. Construction Schedule: - Sept 1–13: La Palapa - Sept 17–30: Kids Paradise - Oct–Nov: Restaurants & bars.
  • AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation Fee: $4 (Plus Taxes) per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
     
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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