What We Love

  • The resort has luxurious rooms that offer breathtaking views and the signature whirlpool tubs for two that definitely draws people to return here time and time again.

Things to Know

  • Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.

Resort Details

Dining
OnSite Dining
  • Bugambilias

    Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.

  • Flamingos

    Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.

  • Lobby Bar
    Bar serving top-shelf brands.
  • Momonohana
    Tap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
  • Room Service
    As part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
  • Turquesa

    By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for more information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club offers supervised activities.
  • Fitness center on-site
  • Motorized Water Sports †
  • Pool
    There are 2 pools on-site including an infinity pool. This property has swim-up bars.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Theme parties and shows nightly.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5434 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Love Cozumel Palace

    We had a fabulous family vacation. The resort is beautiful, staff is amazing and food was excellent!! Our pool concierge, Emanuel greeted us each morning with a smile and took care of anything we needed. He is a definite asset to the Palace Resort. Cozumel palace is a home away from home!!

    Jul 13, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    A truly relaxing, hospitable, and joy-filled vacation!

    Cozumel Palace continues to be our favorite vacation destination! The staff are so incredibly attuned to us not just as guest, but as individuals. Our children feel known and cared for, and my wife, parents, and I also feel the same. At each and every interaction, there is a genuine care from the staff, and it is apparent that they take pride in knowing their guests so well. It is a family friendly spot with plenty to do at the resort and on the island. Hospitality is not strong enough of a word to describe their customer service. Staff consistently say, “Bienvenido a casa” (Welcome home) when you return for another stay, and it truly does feel like home away from home. Get ready to enjoy an absolutely marvelous vacation when you visit Cozumel Palace :-) We cannot wait for our next opportunity to visit!

    Jul 12, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing experience

    Amazing experience. Staff is very professional and friendly. Facilities are high quality and modern. Excursions are very enjoyable, staff is knowledgeable, professional and we felt very secure/safe. Will return any time we can. Ps. The snorkeling is so wonderful! Right at the patio pool area…no traveling needed. Hours and days of enjoyable outdoor snorkeling 🤿

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Vacation Planning Services Darwin/Isabel are Rude inconsiderate People.

    Vacation Planning services are the worst customer service people I have ever dealt with. Specifically, Darwin and Isabel, we had an issue with our dive trip, and they refused to be customer service oriented. Instead, Isabel kept repeating herself saying that they did not receive my request 24 hrs in advance to change my dive. I spent over 4K with them in diving for 5 days for my family and they refused to acknowledge that they made a mistake in my verbal cancellation 24hrs in advance. I had to book an additional night dive in order for them not to transfer my money and not charge a cancellation fee. I told Jose and other hotel manager (can't remember name) about the situation, and they did NOTHING, nor did they get back with me about a solution. I will NEVER stay at this hotel again because of the rude people associated with Vacation Planning Services. Hotel and food were mediocre at best as well.

    Jul 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    We will be back!

    The best resort on the island! The staff makes a point to learn your name and remember the things you like. The service is perfect, everyone is so friendly. It is a small resort so it feels intimate. Very clean. Beds are super comfy. Momo and Gondola were our favorites. The new crepe and coffee bar is adorable and so yummy!

    Jul 04, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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