What We Love

  • The resort has luxurious rooms that offer breathtaking views and the signature whirlpool tubs for two that definitely draws people to return here time and time again.

Things to Know

  • Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.
This resort rests on the romantic island of Cozumel, surrounded by the second largest coral reef in the world. You can explore this incredible underwater world snorkeling or diving.

The hotel is a beautiful combination of spacious colonial design with touches of contemporary Mexican decor. Located on the waterfront, this destination, popular with divers and vacationers alike, sits along a rocky portion of coastline just outside the town of San Miguel. The onsite dive shop offers equipment, snorkeling and diving excursions to the area's coral reefs.

Whatever your plans may be, this resort makes it an easy and relaxing vacation. It features a fitness center, two outdoor swimming pools, including one infinity, a swim-up bar and restaurants with international, Mexican and Asian cuisines.

This hotel is All-Inclusive. Features include:
  • Luxurious accommodations
  • Fine dining
  • Delicious snacks
  • Top shelf drinks
  • 24-hour room service
  • Sensational daily and nightly entertainment
  • Unlimited phone calls within Mexico and to the Continental US and Canada (see restrictions below)
  • 30 minutes of internet use in the Business Center per room, per stay
  • All Taxes and gratuities
Eat and play at all brand resorts. Transportation, however, is not provided at all resorts. 


Cozumel, Quintana Roo, Mexico - Aeropuerto Intl De Cozumel (CZM) : 15 miles
Cancun, Mexico (CUN)

Property Information

Year Built: 1988
Last Renovation: 2005
Accessible rooms: 1
Floors: 4
Total rooms: 169


Resort Details


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Hotel Advisories

Advisory The Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 4667 reviews
  • 5.0 star tripadvisor rating
    Home away from Home

    I have visited the Cozumel Palace several times over the last 11 years. Every time I bring a new friend or family member. Every vacation I can expect to be relaxed,experience fantastic food, create wonderful memories and see friendly faces. This last trip I brought,for the first time my son,Kevin for his birthday. Nina Puc and Zhayra Alpizar created a wonderful birthday celebration for Kevin. Thank you so much girls for making this vacation so special. I met Sughei at the Palace in 2008. I love seeing that beautiful face and warm spirit every visit. She makes our vacation so much fun and so very special. Others around the pool treated us like we were royalty-Carlos, Emmanuel,Isabel always remembered our favorite drinks and snacks. From the moment I got off the shuttle they called me by name. So nice to always be remembered and treated like family! The spa girls were fantastic! Room service is amazing. The credits we used for our adventures was so worth it! The snorkling cruise,learning to dive, swimming with the dolphins,zip lining, and visiting Tulum were all so fun! I can not wait until our next visit! Thank you for being such a great part of my life experiences. My husband and I spent our honeymoon here and we always stay in the same room,511. After my husband died I continued to stay in our room.This makes me feel so close to him. Thank you for always making this possible.

    Mar 31, 2020
  • 5.0 star tripadvisor rating
    Cozumel Palace goes above and beyond

    As usual, Cozumel Palace exceeded my expectations. I usually go in Sept or Oct, but went in Feb. More people so I expected longer waits for service. Pleasantly surprised to find service as good as it's always been. Must have had more staff because there really was no wait for most things. One exception would be the Italian restaurant. This is the 2nd time that service in this restaurant was really bad.

    Mar 27, 2020
  • 5.0 star tripadvisor rating
    Stay at Cozumel Palace

    Cozumel Palace was a perfect place to stay with our family. We had children of ages 7 to 17, and all had fun. We did the all-inclusive, and recommend. The only thing that was negative was when we went to the Italian restaurant, they said they ran out of Cabernet. I felt as though that was just for all-inclusive guests, and they could have retrieved more for the other bars. The restaurants were really good. Breakfast - something for everyone. We toured the island in jeeps and went downtown a couple of times. Wet Wednesdays - fun bar! Parasailed, went on banana boat, tequila tour, and swam with the Dolphins. Plenty to do. We went over to Playa to the sister hotel - Playacar Palace - but still preferred Cozumel Palace. Definitely recommended.

    Mar 26, 2020
  • 5.0 star tripadvisor rating

    The staff was amazing! The room was terrific, and bed was comfy!! Food was delicious, and service was spectacular. They are not lying about 5 star service...we enjoyed the cold towel, flower and juice upon arrival along with the non stop service from there. We will be back for sure!!

    Mar 26, 2020
  • 5.0 star tripadvisor rating
    Palace over the top again!

    Once again, Palace is wonderful. Our 3 weeks was cut short by Covid-19, but the first 2 1/2 weeks were great. Chef David preparred a fabulous dinner for my birthday, and then another one to share with friends. Juan, Samamtha, Selene, Ricardo, Martha, Lulu, Fili, Alan, Jairo, Everett, Russell, Manuel( in room service), Kieke( waiter in Asian), were fabulous in caring for us at meals. Louis Angel and Jesus were their usual great and attentive. My husband really enjoyed Gabreal's coffee shots! Heri,Carlos, Erica kept our ice tea glasses full. The spa was wonderful and I loved Argelia's hot rocks message! Alarcllin did a great mani/pedi that even survived diving! When it was necessary to close the resort because of Covid 19, Jose Luis took care of all the travel arrangements. We had nothing to worry about. Pasquel, Isaas, And Joel, doormen, kept their sence of humor during difficult times.

    Mar 26, 2020