Cozumel Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5491 reviews

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  Good but not WoW!

  Staying here currently as a group of 6 and honest opinions, it’s good but not the wow I hope for especially as The hotel is at 35% capacity apparently If you have an ocean view room avoid 224/226 as they are right by the gym, sea view is poor and spoilt by some glass that is shattered when you look out. Ocean front we had 307 and again view nice but its opposite what seems to be a room for generators and you can hear it in the room constantly. Mentioned this to staff twice who said sorry. Bit disappointed that assuming capacity is low why we were given these rooms. We have paid extra for wine the last 3 nights and was told the wine we have been having is now out of stock so will need to pick an alternative. Went to the presentation for signing up as a member and was very interested but the hard sell was way to heavy and aggressive which put us off, anyone willing to sign up for €35,000 commitment after a 90 minute presentation good luck but we wanted time to think about it. Italian restaurant was lovely and the best experience so far, coffee shop is fantastic and a great part of the hotel along with the lobby bar which again is a nice part of the hotel with great staff. Love the position of the hotel by the sea and we didn’t miss the beach so would recommend it for location but for me it hasn’t quite delivered what I wanted or expected this time. Cozumel is lovely though and would return to the island 🏝️.

  Aug 31, 2025
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  5 star resort with MOLD problem

  I stayed in a two story suite with my family. The property, amenities, staff, service and food are all 5 star. HOWEVER, there is a significant mold issue at this resort. The walls had mold in the hallway and were cleaned with bleach and then a fragranced cleaner on our third and fourth days. Our room smelled terribly: think of wet clothes, old sponges, dirty mops, rags they clean tables with at restaurants, you get the picture. They have a scent machine (cleverly marketed as "aromatherapy") to mask the odor, but it was not turned on in our room prior to our arrival and the entire first day (even though I asked), which led to a suffocating smell, that almost made us leave. The second day, we had the machine filled and turned on and asked for the room to be re-cleaned, which led to a much better smelling room. However, as soon as the machine was empty, it shut off and we were gone for a couple of hours, and the smell returned. We made sure to never let the machine go empty the rest of the stay. The beds, linens, pillows, closets curtains all have the smell. Our clothes, bags and other belongings also smelled by the end of the week. Luckily our washing machine at home has a sanitize cycle and we will be thoroughly washing everything, even things that were not worn or used. I would love to return to this resort, but after reading other reviews of mold (which I did not see prior to booking, since I now know to search the reviews for the word 'mold'), I cannot think of why the resort would not find a way to remediate such a serious problem. I wanted to take pictures and also mention it to the staff, but from the bleached walls and scent machines in the hallway, I realized they already know about the problem.

  Aug 30, 2025
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  Palace resort

  Had a great experience at this resort, love the food and the service was great! Mexico food at this resort is a must to try the food was good and the servers were great!

  Aug 27, 2025
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  Absolutely Amazing Experience!!!!

  Our stay at this hotel was truly exceptional! From the moment we arrived, everything exceeded our expectations — the service, the food, the people, and the accommodations were all outstanding. The staff were incredibly warm, friendly, and genuinely caring. They always had a smile on their faces and went above and beyond to make us feel at home. Their positive energy and attention to detail made such a difference in our stay. Elizabeth, Perla, and Jesus C took excellent care of us at the pool and the poolside restaurant. They made sure we were always comfortable, refreshed, and well looked after — true hospitality professionals! At the Gondola Restaurant, Ivan, Julio, and Izamar provided a top-tier dining experience. Ivan even shared that all the ingredients are authentically Italian and imported directly from Italy — and the taste truly reflected that quality. The Bugambilias Restaurant, the Mexican restaurant on-site, was also amazing. The atmosphere was vibrant and authentic, all the staff including Nataly and Kathia made sure we fully experienced the warmth and flavor of Mexico. Their service added so much to the overall experience. Even the buffet restaurant was just as impressive as the à la carte options. Jose, Gabriel, and Miguel were always attentive, friendly, and ready to help with anything we needed. If you ever have an issue with your accommodations, Jose and Dora are always ready to assist. They’re responsive, professional, and do their best to resolve any issues quickly and smoothly, which gave us peace of mind during our stay. A special shoutout to the entertainment team — Oswaldo and Moises made our stay even more fun and memorable. We loved the snorkeling and had a blast trying paddle boarding for the first time with their help! The manager also personally reached out to us to make sure everything — from the service to the accommodations — was meeting or exceeding our expectations. That personal touch meant a lot and truly reflected the level of care this resort puts into its guests’ experience. The accommodations themselves were spotless, comfortable, and beautifully maintained. Every part of our stay felt thoughtfully designed and genuinely welcoming. And don’t forget to stop by the Sweet & Coffee place! It's a hidden gem on the property — perfect for a delicious coffee break or to satisfy your sweet tooth. We really enjoyed it and highly recommend making time for it during your stay. If you’re looking for a resort where you’re treated like family, surrounded by incredible staff, delicious food, and unforgettable experiences — this is the place to be. We can’t wait to come back!

  Aug 23, 2025
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  The most beautiful and Amazing place to stay in Cozumel.

  Where do i begin…. Mark (my husband) and I have been traveling to Cozumel since 2014. We used to stay with Scuba club, and then they closed down in 2024, and I was needing to find another spot for us to come often and dive. I watched the remodeling of Cozumel Palace all summer when I would come down in search of our next spot to get-a-way to. I asked one of the employee when they plan to open and they said Nov 13th, 2024 or around there. I came home and told my husband, this is it, let’s book a week with Cozumel Palace, our first stay was December 2024, and then that week turned into another week in February, April, May, July & August. We became members in May 2025. We are now looking at end of September bringing my mother and sister, and then in October with Mark and his son. I guess you can say we like the place a lot, the food is amazing, the pools are beautiful, and being able to jump off the dock into the ocean to swim or snorkel is stunning, the spa is just what you need, they have exceptional massage therapists, we both enjoy the 80 min Aromatherapy massage, but you can not go wrong with any of their massages they offer. I want to talk about the staff as they make us feel right at home. We get out of a cab and are greeted by Isaias, Manual and Abraham, who take our bags from us, bring is a fresh towel and a lovely drink. When I get out of the cab they all greet me with Welcome Home Mrs. Schilling. Then from there we are greeted and taken care of the recepcion, Alex, Ana, Zaharia, Joel, and or Jailine. During check in we are also greeted by Gimer, William, Fernando and or Rafael. ABSOLUTELY AMAZING, hard working staff and so so kind. Also I wanted to mention some waiters bartenders Naomi, Filiberto, Heri, Rocio and Raul. I might be missing out some names, but please know you all are absolutely wonderful, kind and hard working staff. The Cozumel Palace is so lucky to have all the staff I have mentioned. If I could send the owners an email on how we all are treated with kindness, and caring I would do it in a heart beat. Your can see that everyone there loves their jobs, which makes me happy with how well they are treated. To anyone I missed please know that Mark and I have much respect and care a lot about you. This is why we keep coming back, because of the staff, the food and each room is very comfortable. Until we see you in September, stay healthy, and get ready as my mother is a wild one, and she is looking so forward to meeting you all, and experiencing what we have been experiencing when we come. Much love to you all Kate Schilling & Mark Barry.

  Aug 22, 2025