What We Love

  • The resort has luxurious rooms that offer breathtaking views and the signature whirlpool tubs for two that definitely draws people to return here time and time again.

Things to Know

  • Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.

Resort Details

Dining
OnSite Dining
  • Bugambilias

    Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.

  • Flamingos

    Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.

  • Lobby Bar
    Bar serving top-shelf brands.
  • Momonohana
    Tap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
  • Room Service
    As part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
  • Turquesa

    By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for more information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club offers supervised activities.
  • Fitness center on-site
  • Motorized Water Sports †
  • Pool
    There are 2 pools on-site including an infinity pool. This property has swim-up bars.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Theme parties and shows nightly.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5548 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Small resort but worth it for the scuba diving experience!

    I had such an awesome experience here! First let me start off by shouting out the people who helped make the experience as good as it was. Massage therapist- yara, narce (who really stood out she did an amazing good at working my knots out), Juanita and Janet! Thank you. Juan who worked the lobby bar, very friendly and welcoming as well as great service. Waiter Miguel at the buffet was very attentive and helpful. Emmanuel at the pool side was so great always had my spot ready and was so pleasant. Waiter Alex and manager Ivan at tourquisa, they had me and my friends cracking up. They were such a good time and treated us so well! Thank you! Last but absolutely not least was Martha the hostess! She was so sweet she remembered us the second day she helped us out. She is so friendly and overall Just a great time. I should also mention the scuba diving staff who were also great. Special shout out to Jose the dive master! This was a resort I would return to simply for the diving it was a great place had good people it’s definitely not the party resort things aren’t going on past 10 but you will see some cool shot scuba diving here! And again the staff were top notch! I do with the spa had the hydrotherapy because I would have loved to spend some time just chillin at the spa but unfortunately they don’t offer that here. I do like that it’s close enough to the pier (where the ferry comes and where they were holding events at the center) that you could walk and do some shopping.

    Nov 14, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent service, friendly staff, wonderful variety of foods and drinks! Jesus Efrain Victoria Jose Luis were awesome

    Excellent service, friendly staff, wonderful variety of foods and drinks! Jesus Efrain Victoria Jose Luis were awesome. We enjoyed MOMO so much we ate twice at their beautiful restaurant! The atmosphere is relaxing but elegant! Staff were very attentive and friendly!!

    Nov 08, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozumel Palace resort is fantastic

    Great palace location, above and beyond staff best food of any palace location, more personable due to its size, ocean is beautiful. Below are some staff members i want to recognize Fernando in guest services Alan & Jorge at pool service Sylvia & Enrique at breakfast buffet Jose in member services Gabriel Flamingos lunch waiter Carlos and Jorge at the presentation Lordes at spa pedicure angel, Erica, Jennifer, Alessandra at sweet shop

    Nov 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing Staff

    The diamond concierge staff: David, Mildred and Eder were amazing and very helpful and just absolutely wonderful. Nina in the Customer Care / Diamond Office is so wonderful, sweet and accommodating and truly cares for the members. The Diamond pool concierge, Emmanuel works so hats and hustles. Thank you, Cozumel Palace and all of the staff for making our stay absolutely amazing.!!! 🥰🥰❤️❤️

    Nov 01, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Yet another amazing Cozumel Palace Experience

    Great facilities, food and exceptional service . Friendly personable staff, excellent food options, entertainment and the Aqua Safari Dive shop onsite is and added bonus!

    Nov 01, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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