Cozumel Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5555 reviews

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  Best vacation ever

  Just booked for January of 2026. Our experience in n January of 2025 was amazing. The property was pristine and walking distance to local shopping. The staff made the vacation unforgettable. Looking forward to seeing Gabriel, Alan, Jennifer, Fili, Naomi, Heri, Betsabe, Juan, Jose And Raul Truly the friendliest and nicest people you could hope for We needed assistance with one member of our family and the staff could not have been more helpful and accommodating and professional Can’t wait to return We have vacationed in Mexico for 30 years but this is my first review ❤️ Mary Fletcher

  Nov 30, 2025
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  A lovely stay!

  Our stay was lovely and the hotel staff and services are excellent. We would point out that as vegetarians we felt a little stuck for food choices at evening meal times. We used the spa on a couple of occasions and the staff there were lovely. Juanita in particular was fabulous. The massages and the facials we had were super relaxing. I sadly mislaid my sun hat whilst here along with a gold sparkly cardigan which I left at dinner one evening. No one seemed to be able to find them and they didn’t appear to have been handed in at lost and found which was quite disappointing although I realise this somewhat was out of your control. We will be back next year.

  Nov 28, 2025
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  Great Service/Food!

  The food at Bugambilias was the best out of all restaurants! Carmita served us on our first night. She has a beautiful smile, warm words and a kindness to her service that made everything run smoothly!:) Definitely recommend her for a server! The best plates were the fried octopus, gorditas and enchiladas! Highly recommend the churros for dessert, the chocolate sauce is amazing.

  Nov 27, 2025
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  3 Weeks in Cozumel at Cozumel Palace

  We went all out and decided to stay with Cozumel Palace for 3 weeks. We love to dive and feel that when we are staying here all the staff are friends. We have so many people that we would like to thank for a trip of a lifetime. Starting of course with the Dive Shop, Mariano and Walter our private dive guides are simply the best. They look out for us and always make sure that we have an amazing time. We had Joseph (deck hand) on our dive boats and he was incredible. Before I could think about it, he had already changed my gear to the next...talk about a luxurious experience. The concierge, Vicente Tec always makes sure that we schedule all of our trips and helps us with planning massages and manicures while there. I had two deep tissue massages by Marie who might have the strongest hands in all of Cozumel....amazing. Juanita did my 3-D Collagen facial and it was incredible too. When you go to the restaurants you are always greeted by the hostesses and they take such great care of us. Marahi is so caring, sweet and concerned about your comfort. Kathia and Izamar always take care of us too...they are just so thoughtful and make sure that we have great service. Every morning, before diving, we go to the buffet and we request to be in Miguel's section. He's there immediately with our coffee, decaf and water...Pro tip. If you love Asian Pears as we do, ask Miguel and I'm sure he can find them for you if they are not out on the buffet. We often sit by the pool after diving and Miguel is our favorite waiter. He takes care of us and always makes sure that our chairs are shaded. There are a few others we would love to mention...When we arrive and depart we always hope that Abrahim and Manuel are going to help us with our enormous amount of bags. They always have a smile and are sure to count all the bags. They both let me practice my Spanish! And finally, the guy that can get it done, no matter the situation is Jose, in charge of public relations. He's our go-to for whatever little thing we need. You will love Cozumel Palace, its proximity to town and its remodeled rooms. You can snorkle right out front of the hotel and see some amazing fish. The only con is that this is a timeshare property and they are going to try and get you to buy into their vast cadre of vacation properties. We are Cozumelenos...and plan to stay in Cozumel, but they have many other properties. Enjoy!

  Nov 26, 2025
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  Our second home

  My husband and I first came to Cozumel Palace 13 years ago for our honey moon and this was probably our 9th or 10th stay. We come back year after year truly because of the kindness and generosity in service of the entire staff. On top of that the food is always great, rooms are comfortable and clean and the scuba diving services offered by Aquasafari company, which is located in the hotel, is top notch. Since this is my first review (I know, shame of me) I’d like to mention some nomes of people you do not want to miss getting to know. Darwin, at the vacation planning desk is kind and has a great attention to detail. He will be your person to help you book dives, spa services and excursions. He is always willing to help with a warm smile. He even emails us ahead of time to our arrival now to help us book things in advance. Please make sure you come see him! Luis Angel, is one of the managers of the restaurant staff and he has been here since our honeymoon. He is kind, attentive to your needs and if there’s any special thing that your heart desires, he will do his best to do it for you! He’s the best! Gabriel, also in the restaurant management team deserves praise of great service. Martha and Silvia are great and warm hosts in the restaurants, Fili, Evert and Jairo are my favorite servers and Emmanuel, the pool concierge has a special place in my heart. You can tell he loves his job and does it with much joy. Last but not least is the kids club ladies! Leslie, Yara and Dianne are our girls’ favorites. They don’t only watch them and keep them safe. They are genuinely interested in our children and play games and make crafts with them. Cozumel Palace is a small hotel, near town and if you give it a chance it will quickly become your second home!

  Nov 25, 2025