Cozumel Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5582 reviews

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  A lovely, relaxing week!

  We had a really lovely, relaxing 1 week vacation here. The room was spacious enough for our family (2 adults, 2 teens) and well serviced every day. The resort is small but nicely decorated and well layed out. Restaurants were good. Reservations were easy to do on the app. Food was generally quite good. The buffet selection gets repetitive after several days and there is always a bit of a wait for the egg/taco/grill station but you can opt to order off the menu for lunch. Service was excellent. The entire staff at this resort is super friendly and helpful. Nothing is a problem for them. Service at the bars and around the pool was excellent. Every waiter we had took great pride in their work and our happiness. Our other recent beach vacations have been to the DR and we noticed such a huge difference in the service and food here. Well done Palace Resorts! There is no beach but you can swim off the pier and the ocean is lovely. The resort is close to town so we enjoyed a lengthy walk in that direction each day for some exercise. The gym is small but perfectly adequate, IMO. There is often live music around the pool or in the lobby, which was nice. Evening entertainment was a bit lacklustre. We would have enjoyed some Mexican dance/music more often or maybe even trivia or something interactive at 9pm to give people an activity and a reason to stick around in the lobby. We used the dive shop at the resort for diving. It was fine but not the best we’ve experienced for that price point. The boat is quite slow so it can be 1.5hr + to the good dive sites. Currents can be quite strong. We would have appreciated a more comprehensive briefing from the dive master before the dives.

  Jan 04, 2026
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  Beautiful short get-away

  Beautiful 4-night get-away. Ocean view suite was spacious with a nice hammock on the balcony; very comfortable beds & bedding; Marie’s deep tissue massage was amazing; Victoria’s service at Momo was the best; Jonathan’s cleaning of our room was impeccable. Was wonderful to get right into the warm ocean & swim/snorkel. App is very useful for reservations and communication. Suggestions: turn the underutilized playground area into an adults-only “quiet”pool; install ceiling fans on the balconies. More “quiet hours” at the pool. The diamond-only “beach” area is also underutilized- make more room for “Adults only” deeper pool; coordinate nightly turn down service with dinner reservations so guests come back to the turn down services.

  Dec 31, 2025
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  LOVE Cozumel Palace!

  We LOVE Cozumel Palace. This is our 5th time visiting and we are enjoying it even more than before. The rooms are spacious and comfortable. Miguel kept our rooms clean and well stocked. The restaurants served delicious meals. Martha (at the breakfast) is so sweet and welcoming. She gives the BEST hugs. All of our servers (Jairo, Jesus, Eric, Lara, Eddie, Miguel & Luis) were very attentive and nice & helpful with food & drink selections). Our Diamond Pool Concierge (Emmanuel) is OUTSTANDING!!! Also at the pool we were helped by Alan, Gabriel, Jorge, Perla, Our Diamond Concierge (Alex) did a FANTASTIC job helping us with all reservations! Our Diamond sales person (Carlo) did a WONDERFUL job assisting us with our upgrade along with Javier. Everyone at the Sweet Shop (Jessica, and the young man & young lady whose names I cannot recall!🙃) prepared our coffees EXPERTLY along with our crepes. David & Mildred also assisted us in the Diamond office, working in conjunction with Alex. They all kept checking in to see if there was anything they could do to enhance our experience.

  Dec 30, 2025
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  Excellent

  This is our first time to the Cozumel Palace and we couldn’t have been more satisfied. The staff member Miguel at breakfast and lunch was ever the gentleman,attentive and's helped us feel at “home “. Victoria in the Momo restaurant treated us as family and is also a true asset to your organization. When we come again we will look forward to your great hospitality, delicious meals and your wonderful and welcoming staff. Gracious to them all

  Dec 29, 2025
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  Fabulous 4 night stay

  Cozumel Palace was a relaxing gem of Palace Resorts ! We stayed for four days before heading to Moon Palace Nizuc. Cozumel was absolutely beautiful. The water was blue and clear. The pool entertainment during the day was great. Quieter than other Palace Resorts at night, but for us this was just what we wanted. Our room was absolutely fabulous. I mean it has got to have been one of my favorite rooms and we’ve ever had! The double jacuzzi was a real highlight, and the view from our balcony was unreal. The buffet for breakfast and lunch was some of my favorite food of the trip! I enjoyed an iced chai latte every day at the cafe. The staff here really want to make your stay memorable. It’s a truly great addition to Palace Resorts!!!

  Dec 28, 2025