Cozumel Palace - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5499 reviews

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  Momo is the best!

  Cannot cannot cannot recommend this place enough. Everything has been wonderful - the room, the service, the scuba diving, the pool, the food and drinks, all of it - but the standout has been dining at Momo. Out of 7 nights we came here 5 times. The food is incredible, such a great value, and the service is top notch. Victoria is the best, she was our waitress 4 of the 5 times we dined here and we love her. So attentive, she remembered my nut allergy, and was super funny and kind Also shout out to Jesus, Juan, Jonathan, Carmita, and Efrain - seriously so great. Back home this would be such a top class experience and it’s amazing that it’s included right here. THANK YOU!

  Sep 11, 2025
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  All you can eat sushi nightly

  The all inclusive is amazing. Such gold star experience from the room service to the onsite diving. Momo’s is so good and we went almost every night. Unlimited sushi is such a cool perk. Victoria, Jose, Jonathan, Jesus and Efrain did an amazing job and we were obsessed with the service.

  Sep 11, 2025
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  Top Not h

  A wonderful time. Everything was perfect and so relaxing. The people who work here go above and beyond to make sure you are well taken care of and everything is so clean. We can not wait to return.

  Sep 10, 2025
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  Beautiful hotel! Bothersome sales tactics

  Had a wonderful time at Cozumel Palace! Room was beautiful and clean, food in restaurants and room service was all so so amazing. Ate very well all week! Splurged for a couples massage with Lourdes & Juanita, it was one of the best massages I’ve ever had! Perla was our pool waitress throughout the week and she was so attentive and sweet! Scuba dive trips through the hotel was perfect and enjoyed it very much! The one downside to the hotel is the constant sales tactics to try to get you to sign up for their Palace membership. It was a bit aggressive and made it difficult to truly enjoy the stay since we were always anticipating someone in the lobby trying to get us to buy into it. Palace sales people don’t understand that when saying no, the answer won’t change in the week that we are staying at the hotel. It is a huge turnoff and we wouldve returned to this hotel for future visits but will not for this reason alone.

  Sep 09, 2025
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  Cozumel Palace is Perfect For a Fabulous Vacation! A+++++

  This was our 3rd visit to CP but our 1st stay in the Presidential Suite with another couple. We had a fabulous time because of the kindness and professionalism of the staff. The front desk has Joel and Jailene, both were very helpful. Jimer was "our guy," that scheduled our member update meeting, secured our surf & turf special meal in our room and jeep rental. Jimer also gave us great advice on where to find a fish market. Restaurants - Our first and last night's dinners were at the outdoor restaurant, Flamingos, great location for the sunset. Bryan and Sharon were our waiters. Bryan remembered us, too, very personable and funny. The meals were a B+. During the day, Flamingos serves a yummy menu, you've got to try the, "Palace Burger." Gondola is the Italian restaurant, all meals here were A+++ Argenis, Ivan, Julio and Antonio were our waiters, very efficient and knowledgeable. Momo is the Asian restaurant, Jonathan and Vicki were our waiters and were amazing, so friendly and knowledgeable. The chefs create the most amazing entrees and the lava cake is the most delicious dessert at the entire resort. Bugambiias is the Mexican restaurant with plenty of ambiance and fun. The chef was Gerardo that cooked the fish that we purchased from the fish market, it was fabulous! Natalie, Kathia and Izamar were delightful as our waiters. Turquesa is the restaurant we spent the most time at, as it served the most fabulous and delicious breakfast buffet. Kudos to Miquel and Heri for their daily, "buenos dias!," and friendly banter. Bianco, Liz, Perla and Naomi were our pool side waiters that kept us hydrated with the tastiest drinks, too. Even though the spa is smaller than I had hoped, (I wish it had the hydrotherapy like Playacar Palace,) the services were A+++. The Mayan massage was amazing! Yanet, Yara , Mine and Argelia were fabulous! Our rooms, 501/502 and 518/519 were absolutely beautiful, new and the beds are the most comfortable we've ever slept in on vacation. The balconies and views were exceptional. We had so much fun watching the cruise ships and boats cruise around. My favorite amenity at the resort is the on-site snorkeling. It was a safe and exciting activity, just never knew what kind of fish would be in the area. There were plenty of fish and wildlife to enjoy! There was paddle boarding and kayaking available, too. Oswaldo and Moises were always friendly, they were part of the entertainment team and also worked the snorkeling supply desk. The only negative at CP is the nightly entertainment. The band and the Mexican dancers were great, the circus and fire show were subpar. It is very safe to leave the resort to walk downtown or walk across the street to the Chedraui Store or Mega Store if you need anything, they are just like Target or Walmart. We went to the chocolate demo at Stingray Beach that is available with resort credits, it was amazing and we learned so much about Cacao. If you rent a jeep to go to a beach club or Punta Sur, DON'T DRIVE on the road closest to the coastline where the signs tell you that only scooters and bicycles are allowed. If you accidentally miss the signs, you will get pulled over and given a $100 ticket unless you have a copy of the Quintana Roo "tourist regulation" that notes that tourists can only be given a "courtesy ticket" or a generous "tip". There is so much to enjoy on this fabulous island just be smart and learn a little Spanish. Cozumel Palace is the perfect place for an island getaway, so many wonderful staff members that really care if you have a good time and make memories that last forever. We will definitely be back!

  Sep 07, 2025