What We Love

  • The resort has luxurious rooms that offer breathtaking views and the signature whirlpool tubs for two that definitely draws people to return here time and time again.

Things to Know

  • Cozumel is a diver's paradise and offers one of the world's largest coral reefs to explore.

Resort Details

Dining
OnSite Dining
  • Bugambilias

    Our typical Mexican menu delights even the most demanding palates. Choose the Mexican country atmosphere of Bugambilias, and discover real Mexican flavors.

  • Flamingos

    Enjoy daytime snacks at this poolside swim-up bar & grill. Come back for dinner and enjoy a delicious BBQ buffet.

  • Lobby Bar
    Bar serving top-shelf brands.
  • Momonohana
    Tap into your Zen state and enjoy delicious Asian dishes. Scrumptious and decadent main dishes as well as desserts are waiting for you at Momonohana.
  • Room Service
    As part of our all-inclusive offerings, you can indulge in a full menu of in-room food and beverage selections at any time. Our dedicated staff is ready to serve you in the privacy of your own room, ensuring that all meals, no matter what time of day it may be, are delivered quickly and beautifully presented too.
  • Turquesa

    By offering poolside continental breakfast guests can enjoy the relaxing morning sun and a satisfying morning meal. There is a breakfast and lunch buffet and A la carte dinner. Enjoy delicious Italian dishes and satiate your pasta cravings.

On-Site Amenities
  • 24-hour front desk
  • 24-hour room service†
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • 24-hour front desk
  • 24-hour room service†
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Bell staff/porter
  • Children programs
  • Children welcome
  • Children's play area
  • Concierge desk
  • Exercise gym
  • Gift/News stand†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: All Inclusive
  • Non-smoking rooms available
  • Parking†
  • Pool
  • Restaurant
  • Room service†
  • Safe deposit box†
  • Spa†
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Internet Access†
On-Site Wedding Services

  • Visit www.weddings.palaceresorts.com for more information.

† Fees may apply

On-Site Recreation
  • Children's pool
    There is 1 children's pool on-site.
  • Children's program, onsite
    Kid's Club offers supervised activities.
  • Fitness center on-site
  • Motorized Water Sports †
  • Pool
    There are 2 pools on-site including an infinity pool. This property has swim-up bars.
  • Spa †
On-Site Attraction
  • On-site Entertainment
    Theme parties and shows nightly.

† Fees may apply

Guest Reviews from CheapCaribbean Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 5571 reviews
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Nice Place. App Sucks. You May Starve.

    Nice resort. Nice rooms. The app sucks and you are unable to book dinner reservations. Had to head out in town to a restaurant at an all inclusive. They will not feed you dinner without a reservation.

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Cozumel Palace-Highly Recommended

    Cozumel Palace was fantastic. It was our first trip there even though we are long time Palace members. We recently became scuba certified, so we chose to go to Cozumel Palace for our first live dive. The resort and the diving did not disappoint. AquaSafari dive shop is on site and their dive masters Luis and Jose were incredible. It was noticeable how many other guests we talked to that are return year after year to Cozumel Palace. Many go there several times a year to scuba dive, while others just love the place and the personal attention. Apparently there is little staff turnover at Cozumel Palace and repeat guests love it. We usually go to Moon Palace/The Grand, and it was quite a different experience at the much, much smaller Cozumel Palace. The staff were so nice and accommodating, and the service so personal it was astounding. We'd like to give special recognition to the following staff: David our Diamond Concierge and his staff Mildred and Alex, pool concierge Emmanuel, Martha at Turquesa restaurant, Bryan and Laura at Flamingos in the evening, and Jairo, Alan and Naomi during the day, Yara, Maria and Dianne at the Playroom, Juanita, Narce, Yara and Sari at the spa, Jesus at Momo, and Jennifer at Sweet n Coffee

    Dec 21, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    MOMO team was fabulous!

    We had a team supporting us for our dinner service. It was quite nice to see how well everyone worked together to make it a memorable evening.

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Excellent Resort

    Another incredible stay! From Martha's hugs and welcoming smile at breakfest to Jairo serving us at the pool making sure that anything we needed was available to us. Lastly Alan...who has been absolutely incredible making this resort feel like home and the people here like family.

    Dec 20, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Day trip to Cozumel palace

    We received a recommendation to go here for a day trip while staying at Playacar palace! What an awesome experience!! It’s only a 20 min walk from the ferry and it was through a part of town which made it a fun walk. Once we arrived, we met Emmanuel at the pool and he took care of us the rest of our day! My cousin even got to experience snorkeling for the first time thanks to the crew at the activity desk! We would definitely plan to come again especially to take advantage of the scuba lessons! Great time!

    Dec 18, 2025
Hotel Advisories
  • AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
    Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
    Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
    Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
    General Information - Room taxes and service fees are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.
  • Pet Policy : Pets Not Allowed

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