What We Love
- Hotel Cozumel & Resort is small, but the rooms are spacious, the beach gorgeous and diving made easy with a private pier for the excursion boats.
Things to Know
- Divers love this resort and are repeat guests because of the dive shop and private pier. If you don't dive, you'll love snorkeling around the natural reef offshore.
Resort Details
- Los ArcosThe resort's primary restaurant, open for breakfast and dinner buffet.
- Los Delfines Snack BarDrinks and snacks served by the pool area.
- Los GirasolesEnjoy the extraordinary view of the Mexican Caribbean while having lunch.
- Various Lounges/Bars- Lobby Bar
- Los Delfines Snack Bar
- Los Girasoles Beach Club
- Karaoke Nights
- 24-hour front desk
- Accessible facilities
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Babysitting†
- Baggage hold
- Bell staff/porter
- Bicycle rentals
- Business services†
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym
- Free parking
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: All Inclusive
- Non-smoking rooms available
- Pool
- Restaurant
- Room service†
- Room service - limited hours†
- Safe deposit box
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
-
Contact hotel directly for pricing and availability
† Fees may apply
- Bike rental
- Children's poolThere is 1 children's pool on-site.
- Children's program, onsiteSupervised indoor & outdoor activities for kids ages 5 to 12. There are different daily activities for kids, including contests, games, painting and more.
- Fitness center on-site
- Hot tub
- Motorized Water Sports †Fishing is a popular activity at this resort.
- Non-Motorized Water SportsScuba, diving, snorkeling and kayaking are available.
- PoolThere is 1 pool on-site.
- Beach
- Golf †A golf course is located within 5 miles of the property.
- On-site EntertainmentDaily and nigthly entertainment, shows and contests, Music, Karaoke on Weekends & lots of fun!
- Other Local AttractionsCozumel is rich in history and natural wonders. Popular destinations include ancient Mayan temples on the north side of the Island; the sanctuary to Ix- Chel -the fertility goddess- in San Gervasio and the Museum of the Island of Cozumel, with its colorful displays of underwater reefs and other Island treasures. At El Cedral, on the south side of the Island, the oldest Maya structure on Cozumel built in A.D. 800 can be found. Nearby a towering lighthouse at Punta Sur offers a 360-degree view of the Island.
Cozumel is habitat to many nature reserves: the Cozumel Marine Reef National Park, Chankanaab Park and Lagoon, and Punta Sur. Botanical gardens at Chankanaab Park display 350 different types of tropical plants from more than 20 countries. Another attraction is the dolphin aquarium, treating visitors to a close-encounter with playful dolphins. Punta Sur is a new eco-tourist park for visitors interested in learning about the Island's native flora and fauna. Encircling a region known as Colombia Lagoon, Punta Sur is a unique setting of mangrove jungles, white sandy beaches and reef formations. The Park's information center allows visitors to watch a 20-minute video and learn about different eco-systems, environment and native birds, turtles, alligators, fish and coral in the Park. At the information center, visitors can rent electric bikes to explore Punta Sur on their own.
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3330 reviews
-
Oct 30, 2025Off season is a bit disappointing
We went during the slow season (early Oct) and there was only 2 places in the hotel to get food not the 6 they boast on the website. They were all closed for construction. Some warning would have been nice so we knew what to expect. The buffet although it was a different theme each night served different variations on beans, rice, chicken, pasta, and pizza. They didn't have the typical chef specialties of the past which were always a treat. So it became repetitive quickly. And it wasn't restocked at all, as you got within an hour of closing, there would be little left. It is important to know it is an open air hotel meaning no air conditioning except in the lobby bar, lobby restaurant (which was closed), and your room. So we had to go to our room for any comfort. Rooms are comfortable and clean but the bathrooms are scary small. You can put your eye out on the towel hook when you stand up from the toilet if you are not careful. And our shower leaked flooding the bathroom with each shower. No hot water for the first 3 days of the stay, it did improve by the end. If you are a diver and just want to dive, this is your place. You can get food when you need it but no variety. Within walking distance to the city center so if you like the cheaper price tag and are willing to go off property for most meals, this might work too.
-
Oct 28, 2025Back again at Hotel Cozumel
The rooms are spacious and set up for diving. I have been going to the Hotel Cozumel for about 20 years. The hotel is close to town and shopping. The diving there is the best in the Caribbean. The shore diving is good at the hotel also. The food there isn't the greatest but town is nearby and there is many good restaurants.
-
Oct 07, 2025Big Resort Amenities with a Personal Touch
I spent 5 years living and working on cruise ships and have visited resorts all throughout Mexico and the Caribbean. I share that because I think it’s important to note that the guy leaving this review actually knows what the heck he’s talking about. My wife and I visited Cozumel Hotel and Resort back in February and loved it so much we returned with the entire family to celebrate my parents 50th anniversary. While it’s true that this is an older resort, I have nothing else negative to say about the place. The facilities are always clean and the food is consistently great. But the staff… truly OUTSTANDING! A few people who really caught our attention are Cornelio (server), Suny (activity staff), Juan (server), Alexis (front desk), Miranda (server), Gustavo (bar tender), Angel (jewelry kiosk), Pepito (cigar kiosk), Jesus (bar tender) and the housekeeping staff for room 1112. I’d also like to acknowledge the chefs and their teams who worked tirelessly to keep us fed – as well as the people who maintain the property, who were battling the heat and humidity every single day to keep the place looking great. Everywhere we looked, people were diligently working and were always friendly as we passed by. Even when most of the Yucatan Peninsula lost power for nearly 4 hours, it was clear the resort was ready. The staff simply activated their emergency plan, with little to no impact to their guests. In a resort that operates this smoothly, I was able to do what I needed to do: Up at 5. Grab a quick coffee at the front desk, then back to my room. Some say the internet is problematic, but that was not my experience. Worked 2 hours per day for 5 straight days using my VPN and the hotel WIFI – and not a single issue. Then breakfast with the family overlooking the ocean, and off to the pool. A poolside lunch followed by some snorkeling using the resorts’ free gear. After a quick shower, it’s off to dinner and a show. Conclude the day with a restful sleep so I can get up and do it all again. Sprinkle in a few cordials, excursions, and shopping along the way… done and done. Honestly, what else do you need? The place is located just a few blocks south of downtown, and a few miles north of the Royal and Carnival docks, so everything else is literally within arm’s reach. Cozumel Hotel and Resort offers all the big resort amenities - with the personal touch of a family-owned bed and breakfast.
-
Sep 21, 2025
NO INTERNET AT ROOMS
There is no internet at the rooms, this is unbelievable. How much could the hotel spend on routers to achieve this basic need?
-
Sep 21, 2025
Homey, comfortable hotel and super staff
The staff were super nice! Special thank you to Yesi (our new game player) , Edgar, Suny, Juanita, Manuel, Comelio, and Valentin, and all the sweetheart girls around the pool serving drinks and food. You never want or wait for anything. Really super!
- Advisory"The following mandatory fee is charged and collected by the hotel either at check-in or check-out. Enviornmental Sanitation Tax of $4 per room, per night. Mandatory fee may not include tax and are subject to change, this is an estimate of what tyou will be charged. The hotel can provide current fees and inclusions when you check-in. "
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed