Couples Swept Away - All Inclusive

Customer Ratings & Reviews

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  Couples Swept Away - Jamaica

  Overall the resort felt tired and in need of some tender loving care - facilities were in need of modernisation and maintenance. The rating for us is not accurate - it is more like a 3+ - lots of room for improvement in terms of the quality of rooms and facilities. The room we had was right next to the road - it was a Garden Veranda room and it was hinted at in the reviews we read that there was road noise, however we were not prepared to be sat next to what I can only describe as a busy A road in the UK - we were awake at 5am every morning due to the traffic noise, effectively rush hour, the same in the early evening. It meant relaxing in the room in the morning or before going for dinner was not an option. I did raise it with the hotel when we arrived but they dismissed it and said the hotel was full. There are other room types which obviously cost more and I would recommend if you are wanting to go to this resort then pay the extra - you will thank me for the extra sleep you will get. The room was tired in terms of décor and finish - it looked old and not what we expected from a 5 star rating. The resort as a whole was ok, again a little tired, the pools were not appealing, the sides and bottom of the pools had a lot of paint peeling away and were scruffy - as were the snack bars around the resort, there are two outdoor snack bars and they honestly are not high quality in terms of presentation and facilities. The main restaurant was good as was the additional indoor restaurants and the food was of a high quality. We did enjoy the ambience around the resort and the layout in the palm trees was very nice. The beach was exceptional - really relaxing with plenty of sun loungers and easy access to the beautiful Caribbean Sea

  Mar 20, 2025
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  Pick a different resort

  Yes, the beach is good, but, as other reviewers have noted, towels can be in short supply and, as at least one other person noted, the girl in the water sports hut does tend to hide in the corner with her phone. My biggest criticism is of the service, particularly in the restaurants. Generally you will be given water to drink. On an exceptional day, you will be offered wine or something from the bar. However, ordering it doesn't mean that anything will turn up. We stayed for a week and only once were we offered a second drink. Best (worst?) was in Patois, where someone came to the table, as we were about to leave after the meal, to say that he was going to be our drink waiter for the evening and did we want anything from the bar. I could go on, but enough is enough. Minibar service was very poor compared to Couples Negril. At least there you could get ice and if you asked for a bottle of wine you did get wine glasses! Bottom line, before I bore everyone to death writing about poor service, don't bother with Swept Away, if you want to go to a Couples resort pick a different one.

  Mar 18, 2025
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  Just okay

  Just got home from 5 nights at Couples Swept Away. Things we loved: • the beach - absolutely beautiful beach, pristine calm waters, no sea weed. • included water sports and catamaran cruise, snorkeling, and sailing Things we did not like: • the food - Feathers was delicious but we were only able to get reservations one night, couldn’t get reservations at Lemongrass at all. Patois was also great but inconsistent in service. Skip the buffet at The Palms altogether—literally the worst, toughest, lobster we’ve had at dinner one night. Other dinner and breakfast servings were mediocre. Fish tacos at SeaGrapes were good, food at the other grill was also mediocre. • Service - service is so inconsistent. While the front desk and lobby staff were lovely, that’s about it. Our towels weren’t replenished in our room everyday, and our patio was never cleaned. We put up the door hanger one night so we could get coffee and pastries delivered in the morning and found the hanger still there in the morning—no one ever came by to take it. They constantly ran out of beach towels at the beach (by the way, the lady at the water sports station could barely be bothered to answer questions and was constantly on her phone sitting away from the window). Beach service for drinks is very slow and likewise inconsistent. We stayed in an atrium room and while it was fine, it definitely could have used updates. I would be willing to try one of the other Couples resorts but probably wouldn’t stay at Swept Away again despite the phenomenal beach.

  Mar 15, 2025
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  Authentic Jamaican Laid-Back Vibe

  My wife and I stayed for seven days (March 1-8) in a Premium Beachfront suite. Comfortable king size bed and large walk-in shower with an outside wrap-around deck. The room had recently been renovated like the majority of accommodations at the resort. This was our sixth visit to Swept Away, having not returned since before the pandemic. We've been to All-Inclusives in Cancun/Riviera Maya, Dominican Republic, Turks/Caicos, St Lucia and Antigua. Swept Away is our favorite destination. Why all the love? Swept Away is a Jamaican-owned resort and offers a more authentic Caribbean experience. Food is consistently very good with access to premium wines and liquor. I drank champagne for most of the week. Seven Mile Beach is one of the best in Jamaica and offers safe passage for a walk during the day with little to no sargassum. The surf was never too rough to swim in. I'm a semi-retired IT Consultant and appreciate the jungle-like grounds and beach vibe that lull you into a sense of ultimate relaxation. If you want to unplug and chill out, this the place to do it. That being said the Wi-Fi Internet is intermittent in rooms. We could always get in during the morning and afternoon. Nights were restricted to the lobby for the best signal. You wouldn't be able to work remotely in a consistent manner from the resort. Then again who wants to work on vacation? There is a health club facility directly across the street from the resort available to guests that offers a lap pool, Cybex weight equipment and a juice bar for those of us who want to burn off the calories from the decadent food offerings of an All-Inclusive. A couple of things we noticed that have changed since the pre-pandemic days. Noticeably less aggressive vendors on the beach. Generally, just less people on the beach off the resort. We weren't sure if it was because people weren't leaving the Negril resorts or if there was just less congestion due to pandemic fall out. Swept Away now has a coffee bar located in the lobby where you have a menu of caffeinated delights along with an assorted basket of pastries. Also, the large beach party that Swept Away offered on a weekly basis with food and beverages is no more, replaced by a more subdued Jamaican buffet in one of the restaurants. Bummer, since the beach party always had a table with bottomless cups of Blue Mountain coffee. Good news for Swept Away as the clientele is seeing a changing of the guard as a younger demographic is starting to infiltrate the "Old Hippie" stereotype. More tattoos and nose rings than pre-pandemic. Make no mistake, this is a very laid-back resort with activities if you want them, but no aggressive staff screaming in your ear. Looking to escape into a blissful mellow state of mind? Here are the ingredients: - Renovated rooms with a fresh rustic appeal - Gorgeous sandy beach with no drop-offs or sharp coral. Bob Marley, Mick Jagger and Peter Tosh hung out on Seven Mile Beach during the '60s and '70s. - Excellent food and drink (Feathers and Lemongrass reservation restaurants were the best). Vegetarian and gluten-free options available. - More authentic Jamaican laid-back vibe on and off the resort. There is a community of small shops, restaurants, bars and Inns along the beach. - Jamaican-owned resort that funnels money back into the country instead of some American (Sandals) or European (Iberostar, RIU) conglomerate. Insider tips: At minimum, book an Atrium Suite room type. Beachfront Verandah or Premium Beachfront Suites are preferable if you can swing the cost as you will be directly on the beach from your front door or balcony. Avoid Garden Verandah Suites as you can end up with road noise audible from the highway in front of the resort. Note: Most buildings do not have elevators. Request first floor rooms if there are mobility issues. More affordable massage options are available off the resort just down the beach. We recommend the Club Mobay VIP Airport Lounge on departure ($35). Bring plenty of sunscreen as buying it on the resort can be expensive.

  Mar 13, 2025
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  Couples break in Feb

  We arrived about 16.00 after a full days travelling, we made a private transfer to get too and from airport as its approx 2 hrs. The check in process was quick and efficient, the rooms are large and comfortable, we were placed on the third floor which was fine as long as you didn't hit the sports facilities over the road too hard !. The coffee made by the barista in the little coffee shop in reception is a must visit every morning to start the day !. The facilities are top notch with two beach bars and two snack bars throughout the day, ice cream cornet station. All staff are fantastic and really friendly. The Buffet Restaurant was so-so, but Patios, feathers and lemongrass (latter two need a reservation 3 days in advance) where all top notch. The entertainment in the Buffet restaurant was good also. Nice relaxing break, Catamaran trip round too see ricks and swim into one of the caves is a must !, Sports complex over the road is great also and a real plus point for the hotel, and sunsets on the beach are outstanding ! Highly recommended

  Mar 12, 2025