Comfort Suites Paradise Island - European Plan

Customer Ratings & Reviews

TripAdvisor Traveler Rating

3356 reviews

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  My experience as a local staying at Comfort Suits.

  Good day , I am a resident of Nassau, i found your residential rates to be an awesome price , so my son is off from school for mid-term break, and i decided to treat him and a friend of his to a one night stay to relax and to enjoy themselves . I must start with the First desk young lady that checked me in, she had a warm and inviting smile think her name starts with an "A" she's of slim built and has a short hair cut she was dynamic in welcoming me and the boys. The resort is well maintained and clean. You have a friendly and decent staff compliment. There is a good amount of space in the room. Love that the accommodations allow for the kids to enjoy amenities over at the Atlantis definitely a plus. Had a late lunch at the Splash Bar, Travis was our Bartender/server and he was very pleasant 10/10 . Returned later for dinner and met Hillwood, this gentleman was awesome. Drinks were really good and service was amazing he took the time to explain the taste of some of the drinks i had never heard about like the " banana dream boat" which was awesome 20/20 ratings in my book, that's how good he made us feel, his Aura and attention to detail with our drinks was enough to make me sit beyond dinner. Our beds were comfortable so slept well. Came down to Crusoe's for breakfast now this portion of the visit did not leave much to be desired and very disappointing. There were 2 servers who were quite rude and I initially thought they were having an off moment but the attitudes persisted throughout the entirety of breakfast. Outright rude statements, talking under the breath. They were not pleasant at all i meant AT ALL, they weren't even approachable . They had their name tags concealed with their aprons, but I asked another member of staff there names. I was given their names as Jewel and Natasha ,can i tell you their service and attitude I'm positive does not a line with your companies policy and goals, I was astonished how both ladies responded to the guest at breakfast this morning, many other guest complained under their breath while I was standing in line so I kept my eyes on them the entire service, in one instance a serving spoon fell on the floor " the lady with the glasses on said to the guest " so you ain't ga pick it up and sucked her teeth, and walked away" leaving the guest in utter disbelief. I myself then picked up the serving utensil off of the ground" by this time I was very annoyed and proceed to walk to the kitchen to give it to her she met me and give me another. This type of service should never be given to your guest even if they are tourist or locals. but I hope you take this matter seriously because this can and would affect the company as a whole with a bad review. This was ugly and disappointing.

  Oct 27, 2025
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  Comfort Suites twice in 5 months

  My family and I had a fantastic time staying at the comfort suites in June of 2025, for our 25 year anniversary! The mix of comfort suites and Atlantis was exactly perfect for us. The staff at comfort suites was absolutely fantastic in every way. So accommodating. Can’t wait to be back again in 16 days!

  Oct 22, 2025
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  Home away from.home an a time to relax an unwind

  Me n my partner in crime had an amazing, warm welcome time here, and we willl be back for sure, For sure. The set ups for this good vacation was Manger Sirya n Rashad from.food n bevarage who ensured we enjoyed our stay all ways , bartender Smithy were the drinks was drinkkkky....... house keeper Caffie such a sweet heart.....

  Sep 29, 2025
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  Perfect mini-break

  An inexpensive mini-break - well worth every penny! We only stayed for 2 nights and had full use od Atlantis water park too. Honestly, there was a nice cooked breakfast from 7am to 10am when we visited and we found there was plenty to choose from and it was included (no extra fee; coffee was really lovely) - an inclusive breakfast is unheard of. Well done Comfort Suites! We stayed here about 3 to 6 years ago and since then they have renovated the place and the room we stayed in for a family of four was very spacious and very clean. The staff were so cordial too and they look very smart and beautiful in their uniforms.

  Aug 27, 2025
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  Incredible Bahamas Holiday – Comfort Suites & Atlantis Access

  We had an unbelievable 2-week holiday in the Bahamas, staying at the Comfort Suites (from the UK). One of the best perks of this hotel is the free access to Atlantis Resort, including most, if not all, of the facilities – a huge saving and a brilliant experience. The rooms at Comfort Suites were very spacious, clean, and comfortable. Breakfast was included daily with a good variety that changed regularly. The staff at both Comfort Suites and Atlantis were always friendly, helpful, and attentive. The pools and facilities were spotless and constantly maintained. Top tip: buy the hard plastic refillable cup at Atlantis ($40). It lasted us for the full 2 weeks and was excellent value for unlimited refills. Our family’s most memorable moments included swimming with mermaids and swimming with dolphins – both unforgettable experiences at Atlantis. To mix things up, we also stayed 2 nights at the SLS Baha Mar Resort, which was fantastic. It was a great way to break up the trip, offering different rides, excellent restaurants, and a slightly different atmosphere. Surprisingly, it worked out cheaper to book a night’s stay (with full facility access) than to pay separately for a day pass to the water park! Overall, this trip exceeded all expectations. The combination of Comfort Suites with Atlantis access, plus a short stay at SLS Baha Mar, made it a perfect holiday for our family. We can’t wait to return!

  Aug 27, 2025