Cofresi Palm Beach and Spa Resort All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5862 reviews

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  Do Not Recommend - Do Not Go

  I visited Confesi in the end of Jan 2026 - 2 couples. Upon entering our room it had a very musty smell, because we have visited south many times we know this can be normal, sometimes the room have not been used etc, it normally goes away, but in this case we found out why.. Come morning, we found out there were many stairs to get to the lobby / buffet, in one day we counted 300 stairs - no where when booking were we warned. If you have any mobility issues, please Do Not Go.. Apart from the stairs the first few days were passable, Come the Tuesday I took a shower to discover we were left NO towels, this after leaving a genrous tip, I picked up the phone to call reception, the phone does not work. Once we made it back up to reception, we told them about the towels and phone and yes they sent towels. The next day, our room keys did not work, we had to make our way back up the stairs to reception, one key was programmed and the girl was having issues programming the other, a colleague came behind her and with my minimal Spanish I undertood enough that she told her, they have one key, just give it to them... and that is exactly what she did.. the 2nd key never worked. I did not argue since they were going to say I misunderstood, but we had the proof, the card didn't work. Day 3, we were left no coffee in our room, pick up the phone, it still didn't work. We go back to reception and tell them, to which they say we will send someone. It rained that day, we got back to our room to find it flooded, and this I am sure was not the first time this has happened - the musty smell... It took them 2 hours to change our room.. we got to bed at 2am There is 1 coffee machine at the bar near reception if you want espresso or cappucino - 1.. this did not work all week, therefore we did not have access to espresso all week because we were not VIP, only VIP members, we were told this by the staff. Sorry you are not VIP, I cannot serve you an espresso! If you wanted to change your beach towels, you HAD to go down to the beach, although there was a room near the pool that was near the reception, this was closed all week, only open on weekends. If you are not VIP or interested in buying a timeshare, you are a 2nd class citizen, the staff has very little time for you. The resort caters to them, if they have time they will get to you. The septic tank overflowed while we were there, it smelled of sewer for days. They request that you do not flush the paper in the toilet, I went in the bathroom a few times to find the waste basket full.. so therefore they want us to sit beside other peoples waste? Upon my return I emailed Lifestyle Resorts customer service email to let them know of my experience, I have yet to receive any reply, I am guessing they do not care either. Good Point - The food was good, and the staff in the buffet were the only good service we got all week.

  Feb 13, 2026
• 

  Come back

  Thank you for a great experience in Cofresi Palm! Thank you to yolainy she is amazing for your excellent service !

  Feb 13, 2026
• 

  Come back

  Awesome experience. Food and service was spectacular. I recommend this hotel 1000 percent. Of the service of the yolainy

  Feb 12, 2026
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  Stay away

  Where do I start. Well let's start with the 1 good thing. 2 years ago we suffered through a high pressure timeshare sales pitch that took hours because we wanted to be nice and knew these people were only doing their job. We were driven to breakfast and after breakfast were taken around the grounds to visit villas and then sat down with a salesperson, telling them we were not interested in the offerings due to financial constraints and we were told some things that turned out to be outright lies after I contacted Interval International and questioned some of the things we were offered, if we allowed their company to "take our resort off our hands". The person became very nasty towards the end and it became very uncomfortable. Once we finished it was a long walk back to our room and the person who drove us there and told us he'd be available for a ride back to our room was nowhere to be found. This time we refused to go to any presentations after getting phone calls knocks on our room door at 8am and being approached on our way to breakfast. That's the one good thing about our stay "no sales pitch presentation". On our third day, morning black out, no TV for the rest of the day, which was really no problem, but calling for maintenance to come and being put on hold after being transferred with no one picking up after 3 calls is a problem. Next day, went out to dinner, came back to room, and found water pouring out of ceiling duct with the floor flooded. Took 2 calls to get someone on line, they said someone would be right over. Took 45 minutes for someone to come and go into duct and stop water. We're then told we would be moved to another room in "an hour". 1 bellhop came over an hour later and carried two of our bags with my wife and I carrying the rest of our toiletries, shoes, fridge contents, we are in decent shape, but we're 72/71 years old. After this major inconvenience, there was no offer of any type of upgrade, food discount, nothing. We were taken to our new room walking past towels and wet floors in the next building from the original room location. When we arrived at the new room, over the door of the adjoining room there was ceiling sheet rock which was torn down, bubbling on the wall (mold?). We were too tired and upset and just wanted to go to bed since it was now 10pm and didn't want to be moved again. The next day when we were getting ready for dinner, I went to take a shower, no warm/hot water at 5pm. Went to reception desk and told them, their response was "everybody's water on the entire resort is out and we can't say when it's coming back on. There was no concern, they seemed not wanting to be bothered. That's after waiting for 10 minutes at the desk waiting for 3 workers not doing anything to acknowledge my presence! No shower before dinner. Belini Italian Restaurant. Chicken Parmesan was black and charred with a side of overcooked spaghetti without any sauce. Put fork in spaghetti, it was all stuck in one ball. Inedible, sent it back, next dish wasn't good but not burnt to a crisp, still no sauce on spaghetti, just a bit of sauce on the chicken. Terrible. Buffet lunch and dinner, sketchy fish,beef stroganoff was swimming in this mysterious looking watery sauce. El Pilon Dominican restaurant fried chicken was one chicken thigh with horrible with dry cooked plantains and overcooked vegetables. We paid over $900 U.S. for the meal plan. Please do yourself a favor, stay away, horrible service from reception/front desk/maintenance/telephone answering, food a D minus. Pools are in need of structural work, painting and the water is frigid. Grounds are not well kept. Found beach to be littered. I am not one to put up bad reviews, but this one is necessary!

  Feb 11, 2026
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  Terrible

  Room was clean. Did not have hot water for 2 days after coming from beach had to take cold shower. Twice at night electricity went out. Food not impressive. You go Brazilian steak house and they serve u chicken wings and hot dogs. Steak was brought out once. When you call front desk they not even helpful. Will never go back. They want to sell you time share dont do it.

  Feb 11, 2026