Coconut Bay Beach Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9931 reviews

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  Our 1st Wedding anniversary experience

  My husband and I chose Coconut Bay to celebrate our first wedding anniversary on December 21st, 2025. We booked a two-night stay, commencing December 20th and ending December 22nd. My husband drove us to the hotel. He pulled up at the lobby and offloaded the suitcases. A gentle man of medium height welcomed us to the hotel. He greeted me and asked if I was checking in alone. My husband was still by the vehicle. I told the him that my husband would be joining me but had to go park his vehicle in the parking lot. He took our suitcases and placed them in the area provided by the hotel. The staff had hand towels on a tray in his hands, so he placed them down. A short while later, my husband joined me at the lounge. We were never offered hand towels. Another staff member had cocktails but never offered us any. Just before we moved across to the front desk to check in, a full busload of white guests, consisting of adults and children, arrived at the hotel. The two staff quickly served them hand towels and offered them welcome drinks. My husband and I were very disappointed. We complained to the staff, but they still did not offer us anything. The female staff asked if she could take us to the restaurant, but we declined. At the point we wished we could have cancelled the bookings. Our first experience was terrible, I guess our skin colour made it difficult to get equal treatment. The rest of the stay was good. We met with a young lady name Lean and her co-worker. They were very friendly and made us feel welcome. Lean saw us again later that day and the following day. She ensured that we were OK and kept on apologizing about our first experience. She boasted about her job and the pleasure she takes in performing her duties. We tipped the servers that gave us excellent customer service. The food was great. The hotel is great. Our overall experience was good.

  Dec 23, 2025
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  Highly Highly Highly Recommend!!!! ❤️🌴☀️

  Hands down the best vacation ever. From start to finish there is not a complaint I can make about anything at this resort!! The staff was amazing and hands down the most friendly people I have met in my life. Smiles abounded and they remembered your name and made you feel truly special. If you want an awesome family resort in St Lucia, this is the place to be. The food was amazing, rooms clean, staff wonderful, and entertainment was excellent. We had such an amazing time as a family!!!

  Dec 22, 2025
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  Reviews are misleading

  Arrived last Sunday afternoon and was a super short drive from the airport. Maybe 8 minutes max. Easy check in, no real issues there. Now to start, this is probably my 20th or so all Inclusive so well seasoned in all aspects. I’ve seen bad and amazing. This one just truly misses the mark. Pros: short airport ride, food overall decent but nothing earth shattering. Relatively clean, and decent alcohol selection. That’s about all I can think of. Jamal at the beach bar was Amazing!! Highlight of our trip!! Room was serviced everyday but bathroom was disgusting in general. Cons: extremely outdated. They are in process of the rooms but main areas are terrible in my opinion. You are on the Atlantic side so ocean not as pretty. Staff really not Friendly and seemed to be annoying them to ask for anything. Lobby bar you get totally ignored. Not a good selection of restaurants. Waited over an hour at Asian and we got up and left. Also totally screwed up our reservations for excursion which they did apologize but caused some issues. Overall mediocre at best. Will not be back. For same price, go stay at the Royalton. Not a 4 or 5 star hotel to say the least.

  Dec 21, 2025
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  A five star rating isn’t enough!

  This resort is absolutely amazing! The staff is top-notch, the resort itself from the room, to the pools, to the beach, and the food are excellent! My adult daughter and I took a trip for a week to celebrate her college graduation. We did aquasize, played Beach volleyball, played pool volleyball, bingo by the pool, trivia and enjoyed the nightly entertainment and theme dinners. There are plenty of chairs at all of the pools and paradise beach is wonderful! I can’t say enough about this resort! Five stars aren’t enough!

  Dec 20, 2025
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  We Love St Lucia and Coconut Bay Resort!

  This resort was exceptional. So many different amenities and activities for everyone of all ages. Lots of off resort excursions could be booked too - we highly recommend the Land & Sea tour. The food was fabulous no matter where we chose to eat for breakfast, lunch, or supper. Evening entertainment was always a lot of fun and the theme nights were incredible! The staff were absolutely amazing!! So friendly and welcoming and always smiling and making us feel comfortable, and always ready to serve. The following individuals were "stand out" staff who made our stay so enjoyable: Concierge staff Shirlanda, Dania, Dahlia, Lanelle Bar staff Quan, Thomas, and Jedi Food service Shekina, Lester, Neliser, Nissa, Evelyn, Row, and Miss Mary D Also have to mention CJ, Jabari, Holder, and the piano man Lee. Our housekeeper Melika was the best!! She did a fabulous job keeping our room clean and fresh every day and always put a smile on our faces with her kind notes, towel animal creations and friendly smile. Overall this was simply an amazing and unforgettable experience and we will be back again!!

  Dec 18, 2025