Resort Details
- Various Bars- El Abuelo: Lobby bar- Margaritas: Pool swim-up bar- T-Bar: Bar between Toscana and Alebrijes restaurants- Sports Bar: Bar with sports TV and a variety of games (age 18+)- Beach Bar: Tropical beach bar, the perfect spot for relaxing throughout the day- Tequila Bar: Pool swim-up bar- Bar Maloo: Treat your body to a wellness experience at our fresh-made fruit juices bar (alcohol-free). Next to the pool.
- Various Restaurants- El Mercado: International buffet style with a great variety of food. It offers breakfast and lunch in an air-conditionedatmosphere with a gorgeous pool and ocean view.- Bamboleo: Outdoor snack next to the swimming pool in a stress-free scene, offers day and night service.- Creperie: Outdoor delicious sweet and salty crepes with daytime service.- Toscana: Enjoy authentic Italian specialties with the best ocean view in an indoor air-conditioned space.- Alebrijes: Delight your senses with our Mexican cuisine in a pleasant and casual indoor air-conditioned atmosphere.- Catalonia Burgers: Casual dining experience with delicious gourmet burgers on a beautiful open terrace.
- 24-hour front desk†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Car rental desk†
- Currency exchange†
- Disco†
- Exercise gym†
- 24-hour front desk†
- ATM/Cash machine†
- Babysitting†
- Baggage hold†
- Beauty shop/salon†
- Bell staff/porter†
- Car rental desk†
- Currency exchange†
- Disco†
- Exercise gym†
- Laundry Facilities†
- Parking†
- Pool†
- Room service†
- Spa†
- Water sports†
- Wheelchair access†
- Wi-Fi†
† Fees may apply
- Children's program, onsite †Kid’s club with daily supervised activities and specialized staff (10 am to 5 pm for kids from 4 to 12 years)
- Gym †
- Non-Motorized Water Sports †o Introductory scuba diving lesson in the poolo Snorkelingo Kayaks
- Pool †4 Swimming pools
- Scuba diving †
- Spa †
- Tennis court †
- Golf †
† Fees may apply
Guest Reviews from CheapCaribbean Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
3053 reviews
-
Dec 17, 2025Wear do I start
This hotel is definitely not 4 star in my eyes 2 star at best. Tired rooms shower over bath (what) along time since I seen that buffet is awful struggle to find something to eat, the beach is inaccessible due to being rocked so a dissapointment. We are currently staying here fortunately only for a couple more days, shut the pool today as there was a issue with cleanliness so decided to go to the beach bar for a drink closed due to a private party I don't believe this place and its not the first time things has been closed sue to private parties. So don't waste your money go elsewhere.
-
Dec 16, 2025First time in Mexico!
We ate at Toscana and had a delicious meal! Excellent service by Ernestina! We came twice, that’s how good it was! Gracias!
-
Dec 16, 2025
It was Amazing my stay
The location was great. Easy to access by taking driving transit. The staff were great were very helpful and weren’t mean.
-
Dec 13, 2025
You will be sorry. Please don’t be fooled.
Please believe me when I say “DO NOT COME TO THIS HOTEL”. This is Catalonia Yucatán beach hotel. NOT CATALONIA RIVIERA MAYA HOTEL (which is the same all of it.) Myself and my partner are still here. Extremely old and tied rooms. Some have a door into the next room. Will not clean room if you have a watch, iPad or camera on show. Two waters in fridge NO cold soft drinks or beer. One plug socket to use on one side of bed hanging off wall. 4 hangers in wardrobe. No kettle or tea and coffee facilities in room. A/C was ok but extremely noisy so you will turn it off through the night. No English channels in room tv only CNN news. We tried to set up Netflix through iPad and phone because it says smart tv but nothing. You can’t get a hot drink after 10pm no snakes or burgers or coffee and cake no late night bar or chill out places here. No drinks until 11am from bar around pool or beach. And don’t think about trying to get a drink from around the corner at the bar or pool area. It’s all the same beach ocean and hotel but only people who have got a different colour band on and have paid just An extra £200 before they traveled can drink at these bars. We asked to upgrade after seeing our room to be told it would cost 1200 American dollars. After seeing our tied smelly room And asking and meeting with Monica who said she would help and move us to a more happier clean fresh room which she did and it ended up being the same room but two floors up. I decided to just get on with the holiday. I had already wasted 2 days asking for help and listening to false promises . This holiday was definitely sold to us using next doors pictures and descriptions. So more shocking is that Tui told me two weeks before my holiday that they would find and move us to another hotel. The day before our flight they called me and left a message saying that the ONE customer service lady who I last spoke to was off sick for the past week so nothing got sorted. So TUI only has one customer service person. I would hate to think of anybody else working hard and saving up to be disappointed with this holiday. 10 hours on plane what a disappointment. TUI you are a disgrace and a disappointment. Even now just 3 days in TUI have not been back in touch after saying they would. Please don’t make the same mistake as we did. So if you’re reading this and have already left for this hotel come find me so I can say “ I told you so “. Names Pete and Leigh.
-
Dec 10, 2025Great staff but hotel is old and run down. Food was tasty and fresh. Beach is not great. Not enough beach chairs.
The staff is top notch but the rooms are the worst I’ve experienced in Mexico or Cuba. Food is quite tasty and fresh. Beach is not great.
- AdvisoryThe following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out. Environmental Sanitation fee: 33.425 MXN (Approx. 1.78 USD) (Plus Taxes) per person, per night. Mandatory hotel-imposed fees may not include tax and are subject to change, this is an estimate of what you will be charged. The hotel can provide current fees and inclusions when you check-in.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed